RT updates report

16 Dec - 17 Jan

RT	Work date	Ticket updated?	Client	Subject
53242	16 Dec	Yes	Internal	Check for Security Notices and System Updates
53235	16 Dec	Yes	Kahootz	Sierra/Tango DRAC fixing
52759	16 Dec	Yes	Internal	Cyber Essentials Plus readiness preparation
53060	16 Dec	Yes	Econic Bio	Econic Bio
53012	16 Dec	Yes	Sucden	LinuxPTP / Solarflare issues
51406	16 Dec	Yes	NovaData	Novadata CentOS7 EOL
53123	16 Dec	Yes	Ingeus	GitRepository is not Ready
52514	16 Dec	Yes	ISOgenix	Implement AWS Infrastructure Recommendations
53159	16 Dec	Yes	Internal	Replace AWS Privileged K8s Cluster
53233	16 Dec	Yes	OpenCorporates	OC DB cluster recovery
53257	17 Dec	Yes	Internal	Check for Security Notices and System Updates
51406	17 Dec	Yes	NovaData	Novadata CentOS7 EOL
53094	17 Dec	Yes	OpenCorporates	backgrounder2 stalled
52115	17 Dec	No	Internal	Configure PagerDuty as SPOG
53159	17 Dec	Yes	Internal	Replace AWS Privileged K8s Cluster
53159	18 Dec	Yes	Internal	Replace AWS Privileged K8s Cluster
53262	18 Dec	Yes	OpenCorporates	sql13 storage alert
53025	18 Dec	Yes	AskBio	making prompt-test.askbio.com accessible
53265	18 Dec	Yes	OpenCorporates	Onboarding off boarding
53261	18 Dec	Yes	Internal	Check for Security Notices and System Updates
53267	18 Dec	Yes	Internal	The API server is burning too much error budget - Multiple clusters
53259	18 Dec	Yes	Global Brands	vpn
53304	19 Dec	Yes	Kahootz	Xray borgmatic issue
53270	19 Dec	Yes	Internal	Check for Security Notices and System Updates
52944	19 Dec	Yes	OpenCorporates	SW1 Switch Off
53159	19 Dec	Yes	Internal	Replace AWS Privileged K8s Cluster
53162	19 Dec	Yes	AskBio	AskBio docker swarm
53310	20 Dec	Yes	Internal	Check for Security Notices and System Updates
53312	20 Dec	Yes	ITC Compliance	Sage Server
53304	20 Dec	Yes	Kahootz	Xray borgmatic issue
53307	20 Dec	Yes	Cirencester College	DOWN: *.cirencester.ac.uk
53313	23 Dec	Yes	OpenCorporates	reboot compute11 / mysql update / ldap password reset
53316	23 Dec	Yes	Kahootz	Front servers LE certificate expirations
53233	23 Dec	Yes	OpenCorporates	OC DB cluster recovery
53318	24 Dec	Yes	Internal	birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry
53316	24 Dec	Yes	Kahootz	Front servers LE certificate expirations
53317	24 Dec	Yes	Internal	Weekly checks
53122	24 Dec	Yes	Internal	WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk
53038	24 Dec	Yes	Rotastat	Shared Calendars
53323	27 Dec	Yes	OpenCorporates	event-search1 pacemaker warning (ldirectord)
53324	27 Dec	Yes	OpenCorporates	Update MySQL Cluster setting
53325	27 Dec	Yes	AskBio	edb-lab-skye.askbio.com configuration agent error
53326	27 Dec	Yes	OpenCorporates	Quote for new VMs
53330	30 Dec	Yes	Internal	woodlands.midnighthax.com Redundant LE Certificates comments.midnighthax.com
53328	30 Dec	Yes	Internal	Check for Security Notices and System Updates
53322	30 Dec	Yes	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53332	30 Dec	Yes	OpenCorporates	Restore database in AWS
51406	30 Dec	Yes	NovaData	Novadata CentOS7 EOL
53331	30 Dec	Yes	Tusk IC	mammoth.tusknet rsnapshot failure
53121	30 Dec	Yes	OpenCorporates	Server Shutdown Request
52572	30 Dec	Yes	Tennants Distribution	Tennants Distribution - Additional Server
52908	30 Dec	Yes	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
51738	30 Dec	Yes	Internal	Infrastructure 2024 (De-Clouding)
53333	30 Dec	Yes	Geograph	www.geograph.org.uk HTTP/S errors
51254	30 Dec	Yes	AskBio	AskBio Kubernetes
53327	30 Dec	Yes	Internal	Update TPM
52115	30 Dec	No	Internal	Configure PagerDuty as SPOG
53336	30 Dec	Yes	Internal	Decommission Churn
52908	31 Dec	Yes	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
53337	31 Dec	Yes	Internal	Check for Security Notices and System Updates
53162	31 Dec	Yes	AskBio	AskBio docker swarm
53330	31 Dec	Yes	Internal	woodlands.midnighthax.com Redundant LE Certificates comments.midnighthax.com
53339	31 Dec	Yes	NovaData	CRITICAL: NRPE Disk: All Disks on leonis.novadata.internal
53336	31 Dec	Yes	Internal	Decommission Churn
53338	31 Dec	Yes	Internal	Weekly checks
53343	02 Jan	Yes	Internal	tcl/avon/tcl-monitoring thanos compactror failure
53344	02 Jan	Yes	Internal	woodlands.midnighthax.com apache config issue
53342	02 Jan	Yes	Internal	Check for Security Notices and System Updates
52879	02 Jan	Yes	Top to Toe	Request to create a cron job to monitor PHP-FPM
53345	02 Jan	Yes	JISC	Velox Server Security Overview
52908	02 Jan	Yes	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
53340	02 Jan	Yes	Trident Honda	NTP
53336	02 Jan	Yes	Internal	Decommission Churn
53346	02 Jan	Yes	Tusk IC	add user to group
53263	02 Jan	Yes	OpenCorporates	Ceph health on san1,2
53350	03 Jan	Yes	Trident Honda	smbfs1.trident.lan high disk usage /svr (sdb)
53182	03 Jan	Yes	OpenCorporates	Improve OC connectivity monitoring
53252	03 Jan	Yes	Cambridge Flow Solutions	J cluster access
53345	03 Jan	Yes	JISC	Velox Server Security Overview
53330	06 Jan	No	Internal	woodlands.midnighthax.com Redundant LE Certificates comments.midnighthax.com
53353	06 Jan	Yes	OGT	Power out at site
53345	06 Jan	Yes	JISC	Velox Server Security Overview
53355	06 Jan	Yes	Internal	Check for Security Notices and System Updates
52572	06 Jan	Yes	Tennants Distribution	Tennants Distribution - Additional Server
51404	06 Jan	Yes	BD Group	EFSRV-18882 BD Group CentOS 7 EOL
53367	06 Jan	Yes	ITC Compliance	Legacy deployments
53336	06 Jan	Yes	Internal	Decommission Churn
53356	07 Jan	Yes	Internal	Quarterly Ouse Failover Test
53345	07 Jan	Yes	JISC	Velox Server Security Overview
53371	07 Jan	Yes	Internal	Check for Security Notices and System Updates
51404	07 Jan	Yes	BD Group	EFSRV-18882 BD Group CentOS 7 EOL
53372	07 Jan	Yes	Internal	Weekly checks
52115	07 Jan	No	Internal	Configure PagerDuty as SPOG
53380	08 Jan	Yes	Internal	Check for Security Notices and System Updates
52908	08 Jan	No	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
53119	09 Jan	Yes	eTherapeutics	DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53390	09 Jan	Yes	AskBio	macleod,talisker,skye NTP server failure
52908	09 Jan	No	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
53396	09 Jan	Yes	Internal	Gitlab upgrade (17.7.1)
53326	09 Jan	Yes	OpenCorporates	Quote for new VMs
53397	09 Jan	Yes	Geograph	Geograph Gitlab upgrade (17.7.1)
53388	09 Jan	Yes	Internal	Check for Security Notices and System Updates
53249	09 Jan	Yes	Sucden	Access to systems for support
53401	09 Jan	Yes	Cirencester College	Cirencester NTP timeout
53382	09 Jan	Yes	Sysdoc	CORS error / network error
53367	09 Jan	Yes	ITC Compliance	Legacy deployments
53376	09 Jan	Yes	OpenCorporates	Network Segmentation
53398	10 Jan	Yes	eTherapeutics	ETX GitLab upgrade (17.7.1)
53399	10 Jan	Yes	OpenCorporates	OpenCorporates Gitlab upgrade 17.7.1
53401	10 Jan	Yes	Cirencester College	Cirencester NTP timeout
53367	10 Jan	Yes	ITC Compliance	Legacy deployments
52632	10 Jan	Yes	Kahootz	Build new environment for Kahootz
53249	10 Jan	Yes	Sucden	Access to systems for support
53374	10 Jan	Yes	Kahootz	Blocking external access to DNS on everything except Oscar
53382	10 Jan	Yes	Sysdoc	CORS error / network error
53235	10 Jan	Yes	Kahootz	Sierra/Tango DRAC fixing
53057	10 Jan	Yes	Rotastat	X2Go Issues
53375	10 Jan	Yes	Lantech	Monitoring of IPA-M3 server
52908	10 Jan	Yes	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
51404	10 Jan	Yes	BD Group	EFSRV-18882 BD Group CentOS 7 EOL
53403	10 Jan	Yes	Mad Dog Casting	Client Mad Dog termination
53413	11 Jan	Yes	OpenCorporates	ZFS health on SQL12
53449	13 Jan	Yes	OpenCorporates	systemd_state on 'zcluster2.opencorporates.internal
53446	13 Jan	Yes	Internal	Check for Security Notices and System Updates
53403	13 Jan	Yes	Mad Dog Casting	Client Mad Dog termination
52632	13 Jan	No	Kahootz	Build new environment for Kahootz
51404	13 Jan	Yes	BD Group	EFSRV-18882 BD Group CentOS 7 EOL
53357	13 Jan	Yes	Internal	Schedule a test restore
53249	13 Jan	Yes	Sucden	Access to systems for support
53454	13 Jan	Yes	OpenCorporates	Andrei
53457	13 Jan	Yes	Geograph	Adding new docker container to our gitops+k8s cluster.
53412	13 Jan	Yes	NovaData	DOWN: leonis.novadata.internal
53413	13 Jan	Yes	OpenCorporates	ZFS health on SQL12
51406	13 Jan	Yes	NovaData	Novadata CentOS7 EOL
53463	13 Jan	Yes	Geograph	Redis volumes filling up in production
53382	13 Jan	Yes	Sysdoc	CORS error / network error
53335	13 Jan	Yes	eTherapeutics	ETX infra vpn tunnel
53249	15 Jan	Yes	Sucden	Access to systems for support
53483	16 Jan	Yes	Tusk IC	mammoth.tusknet rsnapshot duration
53350	16 Jan	Yes	Trident Honda	smbfs1.trident.lan high disk usage /svr (sdb)
53467	16 Jan	Yes	AskBio	macleod.synpromics.com frozen mail
53389	16 Jan	Yes	OpenCorporates	sql11-sql12 zfs pool usage
52632	16 Jan	Yes	Kahootz	Build new environment for Kahootz
53480	16 Jan	Yes	AskBio	PromPT down on Macleod
53057	16 Jan	Yes	Rotastat	X2Go Issues
53413	16 Jan	Yes	OpenCorporates	ZFS health on SQL12
53121	16 Jan	Yes	OpenCorporates	Server Shutdown Request
53403	16 Jan	Yes	Mad Dog Casting	Client Mad Dog termination
53460	16 Jan	Yes	Internal	Expiring VPN certificate: TCL Staff VPN > gosforth
53375	16 Jan	Yes	Lantech	Monitoring of IPA-M3 server
53465	16 Jan	Yes	Internal	Check for Security Notices and System Updates
52785	16 Jan	No	OpenCorporates	Outstanding monitoring issues: redis1
53457	16 Jan	Yes	Geograph	Adding new docker container to our gitops+k8s cluster.
53478	16 Jan	Yes	ITC Compliance	Legacy DB IP Whitelisting
51404	16 Jan	Yes	BD Group	EFSRV-18882 BD Group CentOS 7 EOL
53487	16 Jan	Yes	TCV	Emails not being sent external from RT
53489	16 Jan	Yes	OpenCorporates	compute11 unresponsive
53493	17 Jan	Yes	Internal	Check for Security Notices and System Updates
53494	17 Jan	Yes	eTherapeutics	dgx2.internal.etherapeutics.co.uk disk usage
51404	17 Jan	Yes	BD Group	EFSRV-18882 BD Group CentOS 7 EOL
52632	17 Jan	Yes	Kahootz	Build new environment for Kahootz
52785	17 Jan	Yes	OpenCorporates	Outstanding monitoring issues: redis1
53499	17 Jan	Yes	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
51406	17 Jan	Yes	NovaData	Novadata CentOS7 EOL
53501	17 Jan	Yes	OGT	Mount Illumina data on Sybil
53467	17 Jan	No	AskBio	macleod.synpromics.com frozen mail
53407	17 Jan	Yes	OpenCorporates	LDAP - Ben Ellis
53251	17 Jan	Yes	Trident Honda	Configure UPS for vmsvr1,2

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	1532.783 msec
System CPU time	43.185 msec
Total CPU time	1575.968 msec
Elapsed time	1734.180 msec
Context switches	1560 voluntary, 238 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-17&start=2024-12-16
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-17'
'start'	'2024-12-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'RT updates report', 'start': datetime.date(2024, 12, 16), 'end': datetime.date(2025, 1, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/rt_updates_report_drilldown?end=2025-01-17&start=2024-12-16' [GET]>
workperiods	[<WorkPeriod(id=227, rt_number=53242, start=2024-12-16 11:42:17, finish=2024-12-16 12:20:12, work_record_id=113478>, <WorkPeriod(id=228, rt_number=53235, start=2024-12-16 12:21:07, finish=2024-12-16 13:14:47, work_record_id=113479>, <WorkPeriod(id=229, rt_number=52759, start=2024-12-16 12:28:19, finish=2024-12-16 12:48:40, work_record_id=113480>, <WorkPeriod(id=230, rt_number=53060, start=2024-12-16 14:19:58, finish=2024-12-16 14:35:02, work_record_id=113482>, <WorkPeriod(id=231, rt_number=53012, start=2024-12-16 14:35:05, finish=2024-12-16 15:09:04, work_record_id=113483>, <WorkPeriod(id=233, rt_number=51406, start=2024-12-16 15:22:50, finish=2024-12-16 16:24:39, work_record_id=113485>, <WorkPeriod(id=235, rt_number=53123, start=2024-12-16 16:11:32, finish=2024-12-16 16:19:00, work_record_id=113487>, <WorkPeriod(id=236, rt_number=52514, start=2024-12-16 16:39:57, finish=2024-12-16 17:03:25, work_record_id=113488>, <WorkPeriod(id=237, rt_number=53159, start=2024-12-16 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RT updates report

16 Dec - 17 Jan

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rt_updates_report_drilldown.html

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