Ticket resolution report for Requests

15 Jun - 17 Jul

RT	Created	Closed	Resolution time	Client	Subject
58507	15 Jun, 09:37	15 Jun, 10:37	0.10d	Geograph	Geograph Gitlab upgrade (19.0.2)
58499	12 Jun, 16:27	15 Jun, 10:38	0.42d	Internal	Message - Siman Akhtar \| 07572 943071
58458	08 Jun, 17:02	15 Jun, 16:11	4.91d	Azura	Expiring certificates: ford3,4,5
58366	01 Jun, 11:37	15 Jun, 22:07	10.64d	Internal	Update severn switches, IPMIs, etc...
58506	15 Jun, 09:26	16 Jun, 10:34	1.11d	Tangram	Tangram Gitlab upgrade (19.0.2)
58516	16 Jun, 00:00	16 Jun, 11:40	0.37d	Internal	Weekly checks
58455	08 Jun, 16:21	16 Jun, 12:14	5.59d	Internal	Name change (technical systems)
58475	10 Jun, 09:21	16 Jun, 12:32	4.32d	Sucden	RE: Market Volatility causing re-requests and packet drops.
58301	20 May, 15:34	16 Jun, 12:42	17.71d	Sucden	Access to Tigers Grafana monitoring for Sucden Financial
58436	04 Jun, 13:28	16 Jun, 15:27	8.20d	Sucden	Access to uyuni
58453	08 Jun, 10:32	16 Jun, 16:07	6.56d	Sucden	Failover Load Balancer Testing — STAR — Query on Service Blip
58522	16 Jun, 11:15	17 Jun, 09:41	0.84d	Internal	Write and ship a restic wrapper script
58479	10 Jun, 11:48	17 Jun, 09:41	4.79d	Internal	Restic: Handle client removals in Puppet better
58231	13 May, 10:14	17 Jun, 12:20	24.21d	Tangram	Kubernetes instances and scaling policies
58510	15 Jun, 14:06	17 Jun, 14:44	2.06d	TCV	Cyber Essential Plus Audit (Consultancy)
58424	03 Jun, 09:22	18 Jun, 11:04	11.17d	AskBio	ADE drive
58279	18 May, 11:47	18 Jun, 14:41	22.29d	Globecast	DB Issues
58539	18 Jun, 14:48	18 Jun, 16:12	0.14d	Sucden	Fix sucden vSphere access
58457	08 Jun, 16:57	22 Jun, 14:04	9.71d	Midnight Hax	Expiring VPN certificate: macbook.midnighthax.com
58125	30 Apr, 10:07	22 Jun, 14:57	35.48d	Entrepreneurs Circle	Linux vulnerability: Copy fail (CVE-2026-31431)
58519	16 Jun, 08:39	23 Jun, 08:38	5.00d	JISC	OpenAthens server patching
58312	21 May, 15:26	23 Jun, 10:21	21.49d	Tangram	DGX Server Decommissioning Options
58488	11 Jun, 10:38	23 Jun, 10:24	7.98d	TCV	Cyber Essential Plus Audit
58561	23 Jun, 00:00	23 Jun, 11:02	0.30d	Internal	Weekly checks
58564	23 Jun, 10:38	23 Jun, 15:35	0.49d	Sucden	Sucden patching process
58559	22 Jun, 16:02	24 Jun, 11:31	1.55d	OGT	Port OGT Icinga2 config to Puppet
58560	22 Jun, 16:16	24 Jun, 17:05	2.08d	OGT	Restic improvements
58362	01 Jun, 10:21	24 Jun, 22:42	17.76d	Internal	Test restore Team Password Manager
58585	25 Jun, 08:36	25 Jun, 10:34	0.20d	Internal	Gitlab upgrades (19.1.1)
58558	22 Jun, 15:43	25 Jun, 10:40	2.50d	Tangram	DGX Health Report Request
58587	25 Jun, 08:39	25 Jun, 11:18	0.26d	Geograph	Geograph Gitlab upgrade (19.1.1)
58586	25 Jun, 08:37	26 Jun, 08:41	1.01d	Tangram	Tangram Gitlab upgrade (19.1.1)
58471	10 Jun, 09:11	26 Jun, 11:28	12.23d	AskBio	Storage alert: / on edb-lab-skye.askbio.com
58597	26 Jun, 11:57	26 Jun, 12:10	0.02d	Cirencester College	Updating Moodle on CCVLE01
58602	27 Jun, 15:32	29 Jun, 09:12	0.12d	Sucden	EQX Alerts flapping
58491	12 Jun, 05:21	29 Jun, 11:15	11.33d	Crystal Units	Fw: accesss to database

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	18.116 msec
System CPU time	0.396 msec
Total CPU time	18.512 msec
Elapsed time	27.303 msec
Context switches	11 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-07-17&queue=Requests&start=2026-06-15
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-07-17'
'queue'	'Requests'
'start'	'2026-06-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2026, 6, 15), 'end': datetime.date(2026, 7, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-07-17&queue=Requests&start=2026-06-15' [GET]>
tickets	[<Ticket(id=8953, rt_number=58507, queue=Requests, subject=Geograph Gitlab upgrade (19.0.2), ticket_status=closed, client=Geograph, priority=41, created=2026-06-15 09:37:54, last_txn_id=0>, <Ticket(id=8945, rt_number=58499, queue=Requests, subject=Message - Siman Akhtar \| 07572 943071, ticket_status=closed, client=Internal, priority=1, created=2026-06-12 16:27:11, last_txn_id=0>, <Ticket(id=8872, rt_number=58458, queue=Requests, subject=Expiring certificates: ford3,4,5, ticket_status=closed, client=Azura, priority=42, created=2026-06-08 17:02:59, last_txn_id=0>, <Ticket(id=8780, rt_number=58366, queue=Requests, subject=Update severn switches, IPMIs, etc..., ticket_status=closed, client=Internal, priority=43, created=2026-06-01 11:37:10, last_txn_id=0>, <Ticket(id=8952, rt_number=58506, queue=Requests, subject=Tangram Gitlab upgrade (19.0.2), ticket_status=closed, client=Tangram, priority=41, created=2026-06-15 09:26:53, last_txn_id=0>, <Ticket(id=8962, rt_number=58516, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-06-16 00:00:02, last_txn_id=0>, <Ticket(id=8869, rt_number=58455, queue=Requests, subject=Name change (technical systems), ticket_status=closed, client=Internal, priority=42, created=2026-06-08 16:21:39, last_txn_id=0>, <Ticket(id=8921, rt_number=58475, queue=Requests, subject=RE: Market Volatility causing re-requests and packet drops., ticket_status=closed, client=Sucden, priority=62, created=2026-06-10 09:21:50, last_txn_id=2513045>, <Ticket(id=8715, rt_number=58301, queue=Requests, subject=Access to Tigers Grafana monitoring for Sucden Financial , ticket_status=closed, client=Sucden, priority=64, created=2026-05-20 15:34:25, last_txn_id=0>, <Ticket(id=8850, rt_number=58436, queue=Requests, subject=Access to uyuni, ticket_status=closed, client=Sucden, priority=43, created=2026-06-04 13:28:01, last_txn_id=0>, <Ticket(id=8867, rt_number=58453, queue=Requests, subject=Failover Load Balancer Testing — STAR — Query on Service Blip, ticket_status=closed, client=Sucden, priority=42, created=2026-06-08 10:32:13, last_txn_id=0>, <Ticket(id=8968, rt_number=58522, queue=Requests, subject=Write and ship a restic wrapper script, ticket_status=closed, client=Internal, priority=41, created=2026-06-16 11:15:38, last_txn_id=0>, <Ticket(id=8925, rt_number=58479, queue=Requests, subject=Restic: Handle client removals in Puppet better, ticket_status=closed, client=Internal, priority=42, created=2026-06-10 11:48:11, last_txn_id=0>, <Ticket(id=8613, rt_number=58231, queue=Requests, subject=Kubernetes instances and scaling policies, ticket_status=resolved, client=Tangram, priority=5, created=2026-05-13 10:14:18, last_txn_id=0>, <Ticket(id=8956, rt_number=58510, queue=Requests, subject=Cyber Essential Plus Audit (Consultancy), ticket_status=closed, client=TCV, priority=41, created=2026-06-15 14:06:18, last_txn_id=0>, <Ticket(id=8838, rt_number=58424, queue=Requests, subject=ADE drive, ticket_status=closed, client=AskBio, priority=63, created=2026-06-03 09:22:56, last_txn_id=0>, <Ticket(id=8661, rt_number=58279, queue=Requests, subject=DB Issues, ticket_status=resolved, client=Globecast, priority=44, created=2026-05-18 11:47:34, last_txn_id=0>, <Ticket(id=8985, rt_number=58539, queue=Requests, subject=Fix sucden vSphere access, ticket_status=closed, client=Sucden, priority=61, created=2026-06-18 14:48:57, last_txn_id=0>, <Ticket(id=8871, rt_number=58457, queue=Requests, subject=Expiring VPN certificate: macbook.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=43, created=2026-06-08 16:57:49, last_txn_id=0>, <Ticket(id=8475, rt_number=58125, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=Entrepreneurs Circle, priority=66, created=2026-04-30 10:07:58, last_txn_id=0>, <Ticket(id=8965, rt_number=58519, queue=Requests, subject=OpenAthens server patching, ticket_status=resolved, client=JISC, priority=62, created=2026-06-16 08:39:49, last_txn_id=0>, <Ticket(id=8726, rt_number=58312, queue=Requests, subject=DGX Server Decommissioning Options, ticket_status=resolved, client=Tangram, priority=44, created=2026-05-21 15:26:23, last_txn_id=0>, <Ticket(id=8934, rt_number=58488, queue=Requests, subject=Cyber Essential Plus Audit , ticket_status=resolved, client=TCV, priority=43, created=2026-06-11 10:38:32, last_txn_id=0>, <Ticket(id=9008, rt_number=58561, queue=Requests, subject=Weekly checks, ticket_status=resolved, client=Internal, priority=41, created=2026-06-23 00:00:01, last_txn_id=0>, <Ticket(id=9011, rt_number=58564, queue=Requests, subject=Sucden patching process , ticket_status=resolved, client=Sucden, priority=61, created=2026-06-23 10:38:19, last_txn_id=0>, <Ticket(id=9006, rt_number=58559, queue=Requests, subject=Port OGT Icinga2 config to Puppet, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 16:02:40, last_txn_id=0>, <Ticket(id=9007, rt_number=58560, queue=Requests, subject=Restic improvements, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 16:16:23, last_txn_id=0>, <Ticket(id=8776, rt_number=58362, queue=Requests, subject=Test restore Team Password Manager, ticket_status=resolved, client=Internal, priority=44, created=2026-06-01 10:21:03, last_txn_id=0>, <Ticket(id=9032, rt_number=58585, queue=Requests, subject=Gitlab upgrades (19.1.1), ticket_status=resolved, client=Internal, priority=41, created=2026-06-25 08:36:05, last_txn_id=0>, <Ticket(id=9005, rt_number=58558, queue=Requests, subject=DGX Health Report Request, ticket_status=autoclose, client=Tangram, priority=42, created=2026-06-22 15:43:29, last_txn_id=0>, <Ticket(id=9034, rt_number=58587, queue=Requests, subject=Geograph Gitlab upgrade (19.1.1), ticket_status=resolved, client=Geograph, priority=41, created=2026-06-25 08:39:52, last_txn_id=0>, <Ticket(id=9033, rt_number=58586, queue=Requests, subject=Tangram Gitlab upgrade (19.1.1), ticket_status=resolved, client=Tangram, priority=41, created=2026-06-25 08:37:14, last_txn_id=0>, <Ticket(id=8917, rt_number=58471, queue=Requests, subject=Storage alert: / on edb-lab-skye.askbio.com, ticket_status=resolved, client=AskBio, priority=63, created=2026-06-10 09:11:22, last_txn_id=0>, <Ticket(id=9045, rt_number=58597, queue=Requests, subject=Updating Moodle on CCVLE01, ticket_status=resolved, client=Cirencester College, priority=41, created=2026-06-26 11:57:00, last_txn_id=0>, <Ticket(id=9050, rt_number=58602, queue=Requests, subject=EQX Alerts flapping, ticket_status=resolved, client=Sucden, priority=61, created=2026-06-27 15:32:17, last_txn_id=0>, <Ticket(id=8937, rt_number=58491, queue=Requests, subject=Fw: accesss to database, ticket_status=autoclose, client=Crystal Units, priority=43, created=2026-06-12 05:21:09, last_txn_id=2514980>]

Ticket resolution report for Requests

15 Jun - 17 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions