Ticket resolution report for Incidents

15 Jun - 17 Jul

RT	Created	Closed	Resolution time	Client	Subject
58503	15 Jun, 00:00	15 Jun, 09:07	0.11d	Internal	Check for Security Notices and System Updates
58465	09 Jun, 14:37	15 Jun, 10:06	3.55d	OGT	WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com
58494	12 Jun, 08:44	15 Jun, 10:23	1.16d	Internal	CRITICAL: Backups: Restic tcl-thames on avon1.tcl.internal
58492	12 Jun, 08:20	15 Jun, 10:24	1.21d	Sucden	WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk
58500	12 Jun, 17:06	15 Jun, 11:36	0.45d	AskBio	CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com
58508	15 Jun, 11:08	15 Jun, 15:39	0.45d	Internal	FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets
58511	15 Jun, 15:54	15 Jun, 17:14	0.13d	Globecast	gcuksched*.globecastne.com proxy not working
58517	16 Jun, 00:00	16 Jun, 09:33	0.16d	Internal	Check for Security Notices and System Updates
58514	15 Jun, 18:11	16 Jun, 09:54	0.19d	AskBio	CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com
58501	13 Jun, 17:15	16 Jun, 12:20	1.43d	Sucden	Urgent LUKS Code Required
58523	16 Jun, 12:21	16 Jun, 12:32	0.02d	TCV	WARNING: NRPE Disk: /boot on web4.tcv.org.uk
58518	16 Jun, 08:02	16 Jun, 13:27	0.54d	Advensys	DOWN: arpinodeb.clients.advensys.internal
58512	15 Jun, 16:09	16 Jun, 17:24	1.13d	AskBio	“relay not permitted”
58524	17 Jun, 00:00	17 Jun, 09:08	0.11d	Internal	Check for Security Notices and System Updates
58527	17 Jun, 08:38	17 Jun, 10:06	0.15d	OGT	cassandra.internal.ogtip.com raid/jbod controller battery
58526	17 Jun, 08:23	17 Jun, 10:25	0.20d	Internal	tcl systems unmerged bird config
58528	17 Jun, 10:24	17 Jun, 10:37	0.02d	Lantech	ipa-m3.private.ipa.ie unmerged config
58530	17 Jun, 13:16	17 Jun, 14:56	0.17d	Cirencester College	CRITICAL: Disk: fstab mounts on ccolive.cirencester.local
58532	18 Jun, 00:00	18 Jun, 09:08	0.11d	Internal	Check for Security Notices and System Updates
58536	18 Jun, 08:06	18 Jun, 09:27	0.14d	OGT	basil.internal.ogtip.com down
58535	18 Jun, 07:09	18 Jun, 10:22	0.24d	AskBio	All hosts down.synpromics.com
58525	17 Jun, 08:00	18 Jun, 10:38	1.26d	OGT	basil.internal.ogtip.com volume usage /data
58537	18 Jun, 10:40	18 Jun, 12:03	0.14d	OGT	Failed sending HTTP2 data on sybil when using git clone on github repo
58533	18 Jun, 01:09	18 Jun, 15:07	0.71d	Quickline	aql-svr-sf-radius01.quickline.co.uk systemd unit failure
58540	19 Jun, 00:00	19 Jun, 09:36	0.16d	Internal	Check for Security Notices and System Updates
58538	18 Jun, 11:30	19 Jun, 10:27	0.90d	Sucden	strlb-gs2-p1l01/2.sucden.co.uk root volume usage
58541	19 Jun, 08:18	19 Jun, 12:25	0.41d	Internal	pre/backups conf issue?
58534	18 Jun, 01:15	19 Jun, 13:08	1.51d	Sucden	CRITICAL: Networking: *.sucden.co.uk
58547	22 Jun, 00:00	22 Jun, 09:06	0.11d	Internal	Check for Security Notices and System Updates
58544	21 Jun, 02:14	22 Jun, 09:08	0.11d	Crystal Units	crylonlis001/002 ntp timeout
58545	21 Jun, 15:55	22 Jun, 09:09	0.12d	Sucden	interstar05/09.sucden.co.uk ntp timeout
58115	30 Apr, 10:02	22 Jun, 10:41	35.07d	OGT	Linux vulnerability: Copy fail (CVE-2026-31431)
58553	22 Jun, 11:19	22 Jun, 13:02	0.17d	AskBio	exim4 failed on edb-mull.askbio.com
58543	20 Jun, 12:15	22 Jun, 14:09	0.62d	Sucden	CRITICAL: Networking: *.sucden.co.uk
58554	22 Jun, 14:10	22 Jun, 14:26	0.03d	AskBio	exim4 failure on darkmatter.synpromics.com
58557	22 Jun, 15:06	22 Jun, 15:37	0.05d	Crystal Units	Automatic patching services not running
58563	23 Jun, 08:18	23 Jun, 08:52	0.06d	BD Group	api.bdgroup.co.uk HTTP/HTTPS status code
58562	23 Jun, 00:00	23 Jun, 09:27	0.15d	Internal	Check for Security Notices and System Updates
58556	22 Jun, 14:27	23 Jun, 09:52	0.54d	Midnight Hax	WARNING: Mail: Queue Length on woodlands.midnighthax.com
58450	08 Jun, 09:35	23 Jun, 10:10	11.06d	Internal	Server with excess backups and no quota
58549	22 Jun, 08:56	23 Jun, 11:24	1.25d	TCV	web4.tcv.org.uk volume usage /home
58548	22 Jun, 08:03	23 Jun, 13:54	1.59d	Troika	tricky/tron.troika.lan down
58550	22 Jun, 09:03	23 Jun, 14:13	1.52d	OGT	Storage warning: /srv/ngs on rodney.internal.ogtip.com
58568	23 Jun, 14:19	23 Jun, 14:28	0.02d	DLS Plastics	Peterborough site outage
58570	23 Jun, 15:04	23 Jun, 15:32	0.05d	TCV	mis.tcv.org.uk config loop
58572	23 Jun, 16:05	23 Jun, 17:57	0.19d	OGT	Basil access issues?
58575	24 Jun, 09:01	24 Jun, 09:09	0.01d	Internal	WARNING: Cluster: Csync2 on ouse1/2.tiger-computing.co.uk
58574	24 Jun, 00:00	24 Jun, 09:24	0.14d	Internal	Check for Security Notices and System Updates
58576	24 Jun, 09:04	24 Jun, 10:16	0.12d	OGT	mickey.internal.ogtip.com volume usage /var
58567	23 Jun, 12:46	24 Jun, 12:31	0.97d	OGT	Temperature
58577	24 Jun, 12:33	24 Jun, 14:11	0.16d	Crystal Units	Sytems outage
58582	25 Jun, 00:00	25 Jun, 09:20	0.13d	Internal	Check for Security Notices and System Updates
58520	16 Jun, 09:43	25 Jun, 09:49	7.01d	Globecast	gcukscheddbdev.globecastne.com license check
58584	25 Jun, 08:16	25 Jun, 09:50	0.16d	Rotastat	gallus.rotastat.com unmerged configuration
58573	23 Jun, 20:39	25 Jun, 10:08	1.21d	Sucden	Sucden outage
58589	25 Jun, 10:18	25 Jun, 10:20	0.00d	Internal	WARNING: NRPE Disk: All Disks on avon2.tcl.internal
58439	04 Jun, 14:36	25 Jun, 10:54	14.63d	Rotastat	Server Connection
58578	24 Jun, 12:57	25 Jun, 10:57	0.80d	OGT	Storage alert: /var on mickey.internal.ogtip.com
58594	26 Jun, 00:00	26 Jun, 09:18	0.13d	Internal	Check for Security Notices and System Updates
58593	25 Jun, 18:07	26 Jun, 09:32	0.15d	AskBio	Storage critical: /var on rtp-promptdv-01.askbio.com
58579	24 Jun, 12:57	26 Jun, 09:39	1.67d	OGT	Storage alert: /srv on blaney.internal.ogtip.com
58611	29 Jun, 10:08	29 Jun, 10:10	0.00d	Sucden	megastar03,04 down
58610	29 Jun, 10:06	29 Jun, 10:10	0.01d	Sucden	equistar03,4 down
58605	29 Jun, 00:00	29 Jun, 10:25	0.24d	Internal	Check for Security Notices and System Updates
58598	26 Jun, 13:25	29 Jun, 10:29	0.71d	Internal	[FIRING: 1 for tcl/calder] KubePersistentVolumeFillingUp in puppet
58612	29 Jun, 10:52	29 Jun, 11:14	0.04d	OGT	CRITICAL: Puppet: Checking-in on manuel.internal.ogtip.com
58613	29 Jun, 12:10	29 Jun, 12:16	0.01d	OGT	Storage warning: /var on mickey.internal.ogtip.com
58617	29 Jun, 14:38	29 Jun, 14:48	0.02d	Internal	Icinga2 checks overdue

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	49.434 msec
System CPU time	0.117 msec
Total CPU time	49.551 msec
Elapsed time	57.674 msec
Context switches	10 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-07-17&queue=Incidents&start=2026-06-15
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-07-17'
'queue'	'Incidents'
'start'	'2026-06-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 6, 15), 'end': datetime.date(2026, 7, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-07-17&queue=Incidents&start=2026-06-15' [GET]>
tickets	[<Ticket(id=8949, rt_number=58503, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-15 00:00:05, last_txn_id=0>, <Ticket(id=8879, rt_number=58465, queue=Incidents, subject=WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-06-09 14:37:23, last_txn_id=2514233>, <Ticket(id=8940, rt_number=58494, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on avon1.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2026-06-12 08:44:29, last_txn_id=0>, <Ticket(id=8938, rt_number=58492, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=1, created=2026-06-12 08:20:59, last_txn_id=0>, <Ticket(id=8946, rt_number=58500, queue=Incidents, subject=CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-06-12 17:06:43, last_txn_id=0>, <Ticket(id=8954, rt_number=58508, queue=Incidents, subject=FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets, ticket_status=closed, client=Internal, priority=41, created=2026-06-15 11:08:35, last_txn_id=0>, <Ticket(id=8957, rt_number=58511, queue=Incidents, subject=gcuksched.globecastne.com proxy not working, ticket_status=closed, client=Globecast, priority=31, created=2026-06-15 15:54:50, last_txn_id=0>, <Ticket(id=8963, rt_number=58517, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-16 00:00:04, last_txn_id=0>, <Ticket(id=8960, rt_number=58514, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2026-06-15 18:11:24, last_txn_id=0>, <Ticket(id=8947, rt_number=58501, queue=Incidents, subject=Urgent LUKS Code Required, ticket_status=closed, client=Sucden, priority=61, created=2026-06-13 17:15:03, last_txn_id=0>, <Ticket(id=8969, rt_number=58523, queue=Incidents, subject=WARNING: NRPE Disk: /boot on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=41, created=2026-06-16 12:21:37, last_txn_id=0>, <Ticket(id=8964, rt_number=58518, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=31, created=2026-06-16 08:02:05, last_txn_id=0>, <Ticket(id=8958, rt_number=58512, queue=Incidents, subject=“relay not permitted”, ticket_status=closed, client=AskBio, priority=51, created=2026-06-15 16:09:36, last_txn_id=0>, <Ticket(id=8970, rt_number=58524, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-17 00:00:03, last_txn_id=0>, <Ticket(id=8973, rt_number=58527, queue=Incidents, subject=cassandra.internal.ogtip.com raid/jbod controller battery, ticket_status=closed, client=OGT, priority=31, created=2026-06-17 08:38:04, last_txn_id=0>, <Ticket(id=8972, rt_number=58526, queue=Incidents, subject=tcl systems unmerged bird config, ticket_status=closed, client=Internal, priority=41, created=2026-06-17 08:23:01, last_txn_id=0>, <Ticket(id=8974, rt_number=58528, queue=Incidents, subject=ipa-m3.private.ipa.ie unmerged config, ticket_status=closed, client=Lantech, priority=21, created=2026-06-17 10:24:31, last_txn_id=0>, <Ticket(id=8976, rt_number=58530, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=41, created=2026-06-17 13:16:26, last_txn_id=0>, <Ticket(id=8978, rt_number=58532, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-18 00:00:03, last_txn_id=0>, <Ticket(id=8982, rt_number=58536, queue=Incidents, subject=basil.internal.ogtip.com down, ticket_status=resolved, client=OGT, priority=41, created=2026-06-18 08:06:41, last_txn_id=0>, <Ticket(id=8981, rt_number=58535, queue=Incidents, subject=All hosts down.synpromics.com, ticket_status=closed, client=AskBio, priority=91, created=2026-06-18 07:09:35, last_txn_id=0>, <Ticket(id=8971, rt_number=58525, queue=Incidents, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=31, created=2026-06-17 08:00:07, last_txn_id=0>, <Ticket(id=8983, rt_number=58537, queue=Incidents, subject=Failed sending HTTP2 data on sybil when using git clone on github repo, ticket_status=closed, client=OGT, priority=41, created=2026-06-18 10:40:25, last_txn_id=0>, <Ticket(id=8979, rt_number=58533, queue=Incidents, subject=aql-svr-sf-radius01.quickline.co.uk systemd unit failure, ticket_status=closed, client=Quickline, priority=61, created=2026-06-18 01:09:41, last_txn_id=0>, <Ticket(id=8987, rt_number=58540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-19 00:00:03, last_txn_id=0>, <Ticket(id=8984, rt_number=58538, queue=Incidents, subject=strlb-gs2-p1l01/2.sucden.co.uk root volume usage , ticket_status=closed, client=Sucden, priority=61, created=2026-06-18 11:30:14, last_txn_id=0>, <Ticket(id=8988, rt_number=58541, queue=Incidents, subject=pre/backups conf issue?, ticket_status=closed, client=Internal, priority=51, created=2026-06-19 08:18:42, last_txn_id=0>, <Ticket(id=8980, rt_number=58534, queue=Incidents, subject=CRITICAL: Networking: .sucden.co.uk, ticket_status=resolved, client=Sucden, priority=91, created=2026-06-18 01:15:17, last_txn_id=0>, <Ticket(id=8994, rt_number=58547, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-06-22 00:00:04, last_txn_id=0>, <Ticket(id=8991, rt_number=58544, queue=Incidents, subject=crylonlis001/002 ntp timeout, ticket_status=resolved, client=Crystal Units, priority=61, created=2026-06-21 02:14:18, last_txn_id=0>, <Ticket(id=8992, rt_number=58545, queue=Incidents, subject=interstar05/09.sucden.co.uk ntp timeout, ticket_status=resolved, client=Sucden, priority=61, created=2026-06-21 15:55:49, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>, <Ticket(id=9000, rt_number=58553, queue=Incidents, subject=exim4 failed on edb-mull.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-06-22 11:19:07, last_txn_id=0>, <Ticket(id=8990, rt_number=58543, queue=Incidents, subject=CRITICAL: Networking: *.sucden.co.uk, ticket_status=resolved, client=Sucden, priority=81, created=2026-06-20 12:15:26, last_txn_id=0>, <Ticket(id=9001, rt_number=58554, queue=Incidents, subject=exim4 failure on darkmatter.synpromics.com, ticket_status=resolved, client=AskBio, priority=71, created=2026-06-22 14:10:52, last_txn_id=0>, <Ticket(id=9004, rt_number=58557, queue=Incidents, subject=Automatic patching services not running, ticket_status=resolved, client=Crystal Units, priority=81, created=2026-06-22 15:06:32, last_txn_id=0>, <Ticket(id=9010, rt_number=58563, queue=Incidents, subject=api.bdgroup.co.uk HTTP/HTTPS status code, ticket_status=resolved, client=BD Group, priority=81, created=2026-06-23 08:18:59, last_txn_id=0>, <Ticket(id=9009, rt_number=58562, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-06-23 00:00:04, last_txn_id=0>, <Ticket(id=9003, rt_number=58556, queue=Incidents, subject=WARNING: Mail: Queue Length on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-06-22 14:27:00, last_txn_id=0>, <Ticket(id=8864, rt_number=58450, queue=Incidents, subject=Server with excess backups and no quota, ticket_status=resolved, client=Internal, priority=53, created=2026-06-08 09:35:05, last_txn_id=0>, <Ticket(id=8996, rt_number=58549, queue=Incidents, subject=web4.tcv.org.uk volume usage /home, ticket_status=resolved, client=TCV, priority=51, created=2026-06-22 08:56:19, last_txn_id=0>, <Ticket(id=8995, rt_number=58548, queue=Incidents, subject=tricky/tron.troika.lan down, ticket_status=resolved, client=Troika, priority=41, created=2026-06-22 08:03:46, last_txn_id=0>, <Ticket(id=8997, rt_number=58550, queue=Incidents, subject=Storage warning: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 09:03:01, last_txn_id=0>, <Ticket(id=9015, rt_number=58568, queue=Incidents, subject=Peterborough site outage, ticket_status=resolved, client=DLS Plastics, priority=61, created=2026-06-23 14:19:34, last_txn_id=0>, <Ticket(id=9017, rt_number=58570, queue=Incidents, subject=mis.tcv.org.uk config loop, ticket_status=resolved, client=TCV, priority=51, created=2026-06-23 15:04:59, last_txn_id=0>, <Ticket(id=9019, rt_number=58572, queue=Incidents, subject=Basil access issues?, ticket_status=resolved, client=OGT, priority=61, created=2026-06-23 16:05:59, last_txn_id=0>, <Ticket(id=9022, rt_number=58575, queue=Incidents, subject=WARNING: Cluster: Csync2 on ouse1/2.tiger-computing.co.uk, ticket_status=resolved, client=Internal, priority=41, created=2026-06-24 09:01:15, last_txn_id=0>, <Ticket(id=9021, rt_number=58574, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-06-24 00:00:03, last_txn_id=0>, <Ticket(id=9023, rt_number=58576, queue=Incidents, subject=mickey.internal.ogtip.com volume usage /var, ticket_status=resolved, client=OGT, priority=31, created=2026-06-24 09:04:00, last_txn_id=0>, <Ticket(id=9014, rt_number=58567, queue=Incidents, subject=Temperature, ticket_status=resolved, client=OGT, priority=61, created=2026-06-23 12:46:33, last_txn_id=0>, <Ticket(id=9024, rt_number=58577, queue=Incidents, subject=Sytems outage, ticket_status=resolved, client=Crystal Units, priority=81, created=2026-06-24 12:33:24, last_txn_id=0>, <Ticket(id=9029, rt_number=58582, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-06-25 00:00:04, last_txn_id=0>, <Ticket(id=8966, rt_number=58520, queue=Incidents, subject=gcukscheddbdev.globecastne.com license check, ticket_status=resolved, client=Globecast, priority=52, created=2026-06-16 09:43:45, last_txn_id=0>, <Ticket(id=9031, rt_number=58584, queue=Incidents, subject=gallus.rotastat.com unmerged configuration, ticket_status=resolved, client=Rotastat, priority=41, created=2026-06-25 08:16:42, last_txn_id=0>, <Ticket(id=9020, rt_number=58573, queue=Incidents, subject=Sucden outage, ticket_status=resolved, client=Sucden, priority=91, created=2026-06-23 20:39:15, last_txn_id=0>, <Ticket(id=9036, rt_number=58589, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on avon2.tcl.internal, ticket_status=resolved, client=Internal, priority=41, created=2026-06-25 10:18:46, last_txn_id=0>, <Ticket(id=8853, rt_number=58439, queue=Incidents, subject=Server Connection, ticket_status=resolved, client=Rotastat, priority=44, created=2026-06-04 14:36:09, last_txn_id=0>, <Ticket(id=9025, rt_number=58578, queue=Incidents, subject=Storage alert: /var on mickey.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-24 12:57:47, last_txn_id=0>, <Ticket(id=9042, rt_number=58594, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-06-26 00:00:03, last_txn_id=0>, <Ticket(id=9041, rt_number=58593, queue=Incidents, subject=Storage critical: /var on rtp-promptdv-01.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-06-25 18:07:40, last_txn_id=0>, <Ticket(id=9026, rt_number=58579, queue=Incidents, subject=Storage alert: /srv on blaney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-24 12:57:56, last_txn_id=0>, <Ticket(id=9059, rt_number=58611, queue=Incidents, subject=megastar03,04 down, ticket_status=resolved, client=Sucden, priority=81, created=2026-06-29 10:08:17, last_txn_id=0>, <Ticket(id=9058, rt_number=58610, queue=Incidents, subject=equistar03,4 down, ticket_status=resolved, client=Sucden, priority=81, created=2026-06-29 10:06:44, last_txn_id=0>, <Ticket(id=9053, rt_number=58605, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-06-29 00:00:04, last_txn_id=0>, <Ticket(id=9046, rt_number=58598, queue=Incidents, subject=[FIRING: 1 for tcl/calder] KubePersistentVolumeFillingUp in puppet, ticket_status=resolved, client=Internal, priority=51, created=2026-06-26 13:25:36, last_txn_id=0>, <Ticket(id=9060, rt_number=58612, queue=Incidents, subject=CRITICAL: Puppet: Checking-in on manuel.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=61, created=2026-06-29 10:52:57, last_txn_id=0>, <Ticket(id=9061, rt_number=58613, queue=Incidents, subject=Storage warning: /var on mickey.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-29 12:10:22, last_txn_id=0>, <Ticket(id=9065, rt_number=58617, queue=Incidents, subject=Icinga2 checks overdue, ticket_status=resolved, client=Internal, priority=71, created=2026-06-29 14:38:19, last_txn_id=0>]

Ticket resolution report for Incidents

15 Jun - 17 Jul

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