Ticket resolution report for Problems

01 Jun - 03 Jul

RT	Created	Closed	Resolution time	Client	Subject
57551	04 Mar, 17:20	01 Jun, 09:54	58.26d	Sucden	Market Volatility causing re-requests and packet drops.
58288	19 May, 12:29	01 Jun, 15:46	8.33d	Gravytrain	Certbot failed on app.prod.qs1.grvytrn.co.uk
58122	30 Apr, 10:06	01 Jun, 17:55	20.78d	Tangram	Linux vulnerability: Copy fail (CVE-2026-31431)
58102	30 Apr, 09:57	01 Jun, 17:58	20.80d	Geograph	Linux vulnerability: Copy fail (CVE-2026-31431)
58405	02 Jun, 08:15	02 Jun, 08:46	0.05d	Koinex	WARNING: System Health: Reboot Alert on koinexserver.home
58390	02 Jun, 00:23	02 Jun, 11:50	0.38d	Internal	Ticket autoresponder loop
58236	13 May, 14:47	04 Jun, 11:45	14.70d	Internal	drbd data sync issue
58443	05 Jun, 08:12	08 Jun, 11:18	1.31d	Troika	DOWN: tricky.troika.lan
58303	20 May, 15:46	16 Jun, 16:01	18.02d	Top To Toe	RE: Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received))
58478	10 Jun, 11:44	17 Jun, 12:15	5.05d	Sucden	Need to monitor systemd state inside uyuni-server podman container
58098	30 Apr, 09:55	22 Jun, 15:43	35.58d	Crystal Units	Linux vulnerability: Copy fail (CVE-2026-31431)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	6.796 msec
System CPU time	4.241 msec
Total CPU time	11.037 msec
Elapsed time	13.610 msec
Context switches	15 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-07-03&queue=Problems&start=2026-06-01
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-07-03'
'queue'	'Problems'
'start'	'2026-06-01'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2026, 6, 1), 'end': datetime.date(2026, 7, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-07-03&queue=Problems&start=2026-06-01' [GET]>
tickets	[<Ticket(id=7964, rt_number=57551, queue=Problems, subject=Market Volatility causing re-requests and packet drops., ticket_status=closed, client=Sucden, priority=68, created=2026-03-04 17:20:20, last_txn_id=0>, <Ticket(id=8670, rt_number=58288, queue=Problems, subject=Certbot failed on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=43, created=2026-05-19 12:29:54, last_txn_id=0>, <Ticket(id=8472, rt_number=58122, queue=Problems, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Tangram, priority=44, created=2026-04-30 10:06:16, last_txn_id=0>, <Ticket(id=8452, rt_number=58102, queue=Problems, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Geograph, priority=44, created=2026-04-30 09:57:26, last_txn_id=0>, <Ticket(id=8819, rt_number=58405, queue=Problems, subject=WARNING: System Health: Reboot Alert on koinexserver.home, ticket_status=closed, client=Koinex, priority=41, created=2026-06-02 08:15:26, last_txn_id=0>, <Ticket(id=8804, rt_number=58390, queue=Problems, subject=Ticket autoresponder loop , ticket_status=closed, client=Internal, priority=61, created=2026-06-02 00:23:16, last_txn_id=0>, <Ticket(id=8618, rt_number=58236, queue=Problems, subject=drbd data sync issue, ticket_status=closed, client=Internal, priority=64, created=2026-05-13 14:47:35, last_txn_id=0>, <Ticket(id=8857, rt_number=58443, queue=Problems, subject=DOWN: tricky.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-06-05 08:12:34, last_txn_id=0>, <Ticket(id=8717, rt_number=58303, queue=Problems, subject=RE: Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received)), ticket_status=closed, client=Top To Toe, priority=44, created=2026-05-20 15:46:57, last_txn_id=0>, <Ticket(id=8924, rt_number=58478, queue=Problems, subject=Need to monitor systemd state inside uyuni-server podman container, ticket_status=closed, client=Sucden, priority=42, created=2026-06-10 11:44:23, last_txn_id=0>, <Ticket(id=8448, rt_number=58098, queue=Problems, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=Crystal Units, priority=66, created=2026-04-30 09:55:53, last_txn_id=0>]

Ticket resolution report for Problems

01 Jun - 03 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions