Ticket resolution report for Requests

18 May - 19 Jun

RT	Created	Closed	Resolution time	Client	Subject
58207	08 May, 18:37	18 May, 09:30	5.15d	Top To Toe	Examine / Potentially Block Outgoing URL Requests To A Particular Domain
58274	18 May, 10:32	18 May, 11:48	0.13d	Internal	Add Debian 13.5 to monitoring
58092	30 Apr, 09:52	18 May, 15:49	11.60d	Advensys	Linux vulnerability: Copy fail (CVE-2026-31431)
58283	19 May, 00:00	19 May, 10:57	0.30d	Internal	Weekly checks
58281	18 May, 15:59	19 May, 12:48	0.68d	Cirencester College	Moodle Update on CCVLE01
58112	30 Apr, 10:01	19 May, 15:25	12.54d	NFW	Linux vulnerability: Copy fail (CVE-2026-31431)
58002	23 Apr, 15:23	19 May, 16:15	17.09d	Gravytrain	Cancel EC2 support for prod.gt1
58182	07 May, 06:16	20 May, 09:49	9.18d	Crystal Units	back ups
58097	30 Apr, 09:55	20 May, 10:16	13.04d	Cirencester College	Linux vulnerability: Copy fail (CVE-2026-31431)
58289	19 May, 17:21	20 May, 11:02	0.37d	OpenCorporates	Add new user to bot2 server
58133	30 Apr, 11:34	20 May, 11:57	13.04d	ATA Group	[-External-] Linux kernel security update (CVE-2026-31431)
58259	15 May, 15:21	20 May, 11:58	2.66d	Trident Honda	vmsvr1 VM win10
58304	20 May, 15:58	21 May, 10:29	0.45d	Sucden	Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams
57714	23 Mar, 08:16	22 May, 11:31	41.32d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
58328	26 May, 00:00	26 May, 09:55	0.19d	Internal	Weekly checks
58332	26 May, 13:34	26 May, 13:36	0.00d	Cirencester College	Moodle Upgrade Complete
58277	18 May, 10:40	26 May, 16:03	5.54d	JISC	Re: Firewall update required
58294	20 May, 08:54	26 May, 17:12	3.83d	Trident Honda	smbfs1.trident.lan host down
58202	08 May, 12:50	26 May, 17:26	11.46d	Entrepreneurs Circle	VPN certificate expiring: srv.entrepreneurscircle.org
58336	27 May, 16:13	28 May, 09:39	0.34d	OpenCorporates	New SSH user for aws-bot2 server
58158	05 May, 09:40	28 May, 10:58	16.13d	Sysdoc	Fw: Action recommended: Update automation that expects securityType to be null before 30 April 2026
58238	13 May, 15:36	28 May, 11:12	9.56d	Trident Honda	Remove Trident Honda servers from support
58331	26 May, 11:32	28 May, 11:25	1.99d	AskBio	Nikita Password
57352	11 Feb, 11:20	28 May, 12:31	72.12d	ATA Group	Configure mail relaying for cron script
58280	18 May, 14:41	28 May, 14:05	6.94d	Azura	*.opentrk.com on ocado1,2 expiring
58341	28 May, 13:13	28 May, 16:12	0.30d	Internal	Recruitment email address
58139	01 May, 16:13	29 May, 10:02	17.38d	Sucden	Create @sucfin.com accounts for TCL
58227	13 May, 10:06	29 May, 16:10	11.61d	Gravytrain	MySQL queries: Best way to update large tables without locking them & MySQL 8.0 upgrade
58090	30 Apr, 07:24	01 Jun, 15:20	20.73d	Internal	Copy fail
57936	15 Apr, 06:21	02 Jun, 08:36	32.06d	Crystal Units	FW: Shapes drawing with spacer cutting size
57611	10 Mar, 09:31	02 Jun, 08:37	55.91d	Crystal Units	crylonlis2024 RHEL renewal
58375	02 Jun, 00:00	02 Jun, 12:09	0.42d	Internal	Purge old client password records
58221	12 May, 11:45	02 Jun, 13:19	14.16d	TCV	TCV-CRM PHP Update
58425	03 Jun, 09:25	03 Jun, 15:42	0.63d	Cirencester College	Mount volume script ccolive
58415	02 Jun, 16:29	03 Jun, 17:38	1.12d	OpenCorporates	CloudWatch Agent support for per-run external bot log files
58376	02 Jun, 00:00	04 Jun, 10:24	2.24d	Internal	Weekly checks
56921	06 Jan, 13:51	05 Jun, 09:33	103.57d	ATA Group	cron job to check disk usage
58201	08 May, 12:48	08 Jun, 12:47	20.00d	Gravytrain	Certificate expiring: www.bedfordinsurance.co.uk
58358	01 Jun, 00:00	08 Jun, 17:12	5.92d	Internal	Monthly certificate expiry check
58203	08 May, 12:52	08 Jun, 18:32	20.51d	ITC Compliance	Certificate expiring: web-vip2.itccompliance.co.uk
58363	01 Jun, 10:24	08 Jun, 20:09	5.76d	Internal	Test restore NetBox
58364	01 Jun, 10:35	08 Jun, 21:21	5.74d	Geograph	Deploy Pavlov to Geograph
58451	08 Jun, 09:54	09 Jun, 09:03	0.92d	Internal	WARNING: System Health: Kitchen Sink on crylonlis2024.crystal.local
58105	30 Apr, 09:58	09 Jun, 09:07	25.92d	Gravytrain	Linux vulnerability: Copy fail (CVE-2026-31431)
58459	09 Jun, 00:00	09 Jun, 10:23	0.24d	Internal	Weekly checks
58462	09 Jun, 10:32	09 Jun, 10:44	0.02d	Internal	Update OS versions in monitoring
58461	09 Jun, 09:17	09 Jun, 11:25	0.21d	Crystal Units	Message - Vin Halai \| Chrystal Units \| 07824 818571
58464	09 Jun, 12:48	09 Jun, 14:33	0.18d	ATA Group	vulnerabilities
58347	29 May, 10:55	09 Jun, 17:10	7.63d	TCV	Mail forwarding for new RT queue
57784	02 Apr, 10:18	10 Jun, 09:49	44.95d	AskBio	Configure RTP server for support and functionality
58428	03 Jun, 15:02	10 Jun, 10:14	4.52d	TCV	tcv.org.uk - Fonts folder permissions
58438	04 Jun, 14:32	10 Jun, 11:51	3.73d	Sucden	Upgrade Uyuni
58470	10 Jun, 09:11	10 Jun, 12:54	0.37d	Internal	Add latest Proxmox kernel to monitoring
58372	01 Jun, 16:58	10 Jun, 15:51	6.89d	Sysdoc	Kubernetes upgrade for EOL
58065	27 Apr, 16:23	10 Jun, 16:24	30.00d	Tangram	K8s: Decommission Staging and reconfigure Prod for on-demand
58373	01 Jun, 16:58	11 Jun, 18:16	8.10d	Geograph	Kubernetes upgrade for EOL
58496	12 Jun, 10:12	12 Jun, 14:55	0.47d	Lantech	SSH Access Notifiaction IPA moodle.ipa.ie
58507	15 Jun, 09:37	15 Jun, 10:37	0.10d	Geograph	Geograph Gitlab upgrade (19.0.2)
58499	12 Jun, 16:27	15 Jun, 10:38	0.42d	Internal	Message - Siman Akhtar \| 07572 943071
58458	08 Jun, 17:02	15 Jun, 16:11	4.91d	Azura	Expiring certificates: ford3,4,5
58366	01 Jun, 11:37	15 Jun, 22:07	10.64d	Internal	Update severn switches, IPMIs, etc...
58506	15 Jun, 09:26	16 Jun, 10:34	1.11d	Tangram	Tangram Gitlab upgrade (19.0.2)
58516	16 Jun, 00:00	16 Jun, 11:40	0.37d	Internal	Weekly checks
58455	08 Jun, 16:21	16 Jun, 12:14	5.59d	Internal	Name change (technical systems)
58475	10 Jun, 09:21	16 Jun, 12:32	4.32d	Sucden	RE: Market Volatility causing re-requests and packet drops.
58301	20 May, 15:34	16 Jun, 12:42	17.71d	Sucden	Access to Tigers Grafana monitoring for Sucden Financial
58436	04 Jun, 13:28	16 Jun, 15:27	8.20d	Sucden	Access to uyuni
58453	08 Jun, 10:32	16 Jun, 16:07	6.56d	Sucden	Failover Load Balancer Testing — STAR — Query on Service Blip
58522	16 Jun, 11:15	17 Jun, 09:41	0.84d	Internal	Write and ship a restic wrapper script
58479	10 Jun, 11:48	17 Jun, 09:41	4.79d	Internal	Restic: Handle client removals in Puppet better
58231	13 May, 10:14	17 Jun, 12:20	24.21d	Tangram	Kubernetes instances and scaling policies
58510	15 Jun, 14:06	17 Jun, 14:44	2.06d	TCV	Cyber Essential Plus Audit (Consultancy)
58424	03 Jun, 09:22	18 Jun, 11:04	11.17d	AskBio	ADE drive
58279	18 May, 11:47	18 Jun, 14:41	22.29d	Globecast	DB Issues
58539	18 Jun, 14:48	18 Jun, 16:12	0.14d	Sucden	Fix sucden vSphere access

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	48.549 msec
System CPU time	3.439 msec
Total CPU time	51.988 msec
Elapsed time	63.549 msec
Context switches	64 voluntary, 80 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-19&queue=Requests&start=2026-05-18
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-19'
'queue'	'Requests'
'start'	'2026-05-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2026, 5, 18), 'end': datetime.date(2026, 6, 19)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-06-19&queue=Requests&start=2026-05-18' [GET]>
tickets	[<Ticket(id=8589, rt_number=58207, queue=Requests, subject=Examine / Potentially Block Outgoing URL Requests To A Particular Domain, ticket_status=closed, client=Top To Toe, priority=42, created=2026-05-08 18:37:19, last_txn_id=0>, <Ticket(id=8656, rt_number=58274, queue=Requests, subject=Add Debian 13.5 to monitoring, ticket_status=closed, client=Internal, priority=41, created=2026-05-18 10:32:19, last_txn_id=0>, <Ticket(id=8442, rt_number=58092, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Advensys, priority=23, created=2026-04-30 09:52:15, last_txn_id=0>, <Ticket(id=8665, rt_number=58283, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-05-19 00:00:02, last_txn_id=0>, <Ticket(id=8663, rt_number=58281, queue=Requests, subject=Moodle Update on CCVLE01, ticket_status=closed, client=Cirencester College, priority=41, created=2026-05-18 15:59:43, last_txn_id=0>, <Ticket(id=8462, rt_number=58112, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=NFW, priority=43, created=2026-04-30 10:01:22, last_txn_id=0>, <Ticket(id=8384, rt_number=58002, queue=Requests, subject=Cancel EC2 support for prod.gt1, ticket_status=closed, client=Gravytrain, priority=44, created=2026-04-23 15:23:36, last_txn_id=0>, <Ticket(id=8564, rt_number=58182, queue=Requests, subject=back ups , ticket_status=closed, client=Crystal Units, priority=63, created=2026-05-07 06:16:08, last_txn_id=0>, <Ticket(id=8447, rt_number=58097, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Cirencester College, priority=63, created=2026-04-30 09:55:24, last_txn_id=0>, <Ticket(id=8671, rt_number=58289, queue=Requests, subject=Add new user to bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-05-19 17:21:25, last_txn_id=0>, <Ticket(id=8483, rt_number=58133, queue=Requests, subject=[-External-] Linux kernel security update (CVE-2026-31431), ticket_status=closed, client=ATA Group, priority=63, created=2026-04-30 11:34:56, last_txn_id=2491825>, <Ticket(id=8641, rt_number=58259, queue=Requests, subject=vmsvr1 VM win10, ticket_status=closed, client=Trident Honda, priority=42, created=2026-05-15 15:21:17, last_txn_id=0>, <Ticket(id=8718, rt_number=58304, queue=Requests, subject=Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams, ticket_status=closed, client=Sucden, priority=61, created=2026-05-20 15:58:16, last_txn_id=0>, <Ticket(id=8127, rt_number=57714, queue=Requests, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=8742, rt_number=58328, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-05-26 00:00:01, last_txn_id=0>, <Ticket(id=8746, rt_number=58332, queue=Requests, subject=Moodle Upgrade Complete, ticket_status=closed, client=Cirencester College, priority=0, created=2026-05-26 13:34:09, last_txn_id=0>, <Ticket(id=8659, rt_number=58277, queue=Requests, subject=Re: Firewall update required, ticket_status=closed, client=JISC, priority=62, created=2026-05-18 10:40:49, last_txn_id=0>, <Ticket(id=8676, rt_number=58294, queue=Requests, subject=smbfs1.trident.lan host down, ticket_status=closed, client=Trident Honda, priority=62, created=2026-05-20 08:54:47, last_txn_id=2503892>, <Ticket(id=8584, rt_number=58202, queue=Requests, subject=VPN certificate expiring: srv.entrepreneurscircle.org , ticket_status=closed, client=Entrepreneurs Circle, priority=63, created=2026-05-08 12:50:39, last_txn_id=0>, <Ticket(id=8750, rt_number=58336, queue=Requests, subject=New SSH user for aws-bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-05-27 16:13:33, last_txn_id=0>, <Ticket(id=8540, rt_number=58158, queue=Requests, subject=Fw: Action recommended: Update automation that expects securityType to be null before 30 April 2026, ticket_status=closed, client=Sysdoc, priority=44, created=2026-05-05 09:40:42, last_txn_id=0>, <Ticket(id=8620, rt_number=58238, queue=Requests, subject=Remove Trident Honda servers from support, ticket_status=closed, client=Trident Honda, priority=43, created=2026-05-13 15:36:51, last_txn_id=0>, <Ticket(id=8745, rt_number=58331, queue=Requests, subject=Nikita Password, ticket_status=closed, client=AskBio, priority=61, created=2026-05-26 11:32:12, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=8662, rt_number=58280, queue=Requests, subject=*.opentrk.com on ocado1,2 expiring, ticket_status=closed, client=Azura, priority=43, created=2026-05-18 14:41:08, last_txn_id=0>, <Ticket(id=8755, rt_number=58341, queue=Requests, subject=Recruitment email address, ticket_status=closed, client=Internal, priority=1, created=2026-05-28 13:13:37, last_txn_id=0>, <Ticket(id=8521, rt_number=58139, queue=Requests, subject=Create @sucfin.com accounts for TCL, ticket_status=closed, client=Sucden, priority=64, created=2026-05-01 16:13:13, last_txn_id=0>, <Ticket(id=8609, rt_number=58227, queue=Requests, subject=MySQL queries: Best way to update large tables without locking them & MySQL 8.0 upgrade, ticket_status=closed, client=Gravytrain, priority=43, created=2026-05-13 10:06:15, last_txn_id=0>, <Ticket(id=8440, rt_number=58090, queue=Requests, subject=Copy fail, ticket_status=closed, client=Internal, priority=44, created=2026-04-30 07:24:42, last_txn_id=0>, <Ticket(id=8317, rt_number=57936, queue=Requests, subject=FW: Shapes drawing with spacer cutting size, ticket_status=closed, client=Crystal Units, priority=65, created=2026-04-15 06:21:09, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8789, rt_number=58375, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-06-02 00:00:02, last_txn_id=0>, <Ticket(id=8603, rt_number=58221, queue=Requests, subject=TCV-CRM PHP Update , ticket_status=closed, client=TCV, priority=44, created=2026-05-12 11:45:34, last_txn_id=2507231>, <Ticket(id=8839, rt_number=58425, queue=Requests, subject=Mount volume script ccolive, ticket_status=closed, client=Cirencester College, priority=41, created=2026-06-03 09:25:13, last_txn_id=0>, <Ticket(id=8829, rt_number=58415, queue=Requests, subject=CloudWatch Agent support for per-run external bot log files, ticket_status=closed, client=OpenCorporates, priority=1, created=2026-06-02 16:29:37, 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rt_number=58363, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=42, created=2026-06-01 10:24:20, last_txn_id=0>, <Ticket(id=8778, rt_number=58364, queue=Requests, subject=Deploy Pavlov to Geograph, ticket_status=closed, client=Geograph, priority=42, created=2026-06-01 10:35:46, last_txn_id=0>, <Ticket(id=8865, rt_number=58451, queue=Requests, subject=WARNING: System Health: Kitchen Sink on crylonlis2024.crystal.local, ticket_status=closed, client=Internal, priority=41, created=2026-06-08 09:54:00, last_txn_id=0>, <Ticket(id=8455, rt_number=58105, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Gravytrain, priority=45, created=2026-04-30 09:58:30, last_txn_id=0>, <Ticket(id=8873, rt_number=58459, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-06-09 00:00:01, last_txn_id=0>, <Ticket(id=8876, rt_number=58462, queue=Requests, 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<Ticket(id=8956, rt_number=58510, queue=Requests, subject=Cyber Essential Plus Audit (Consultancy), ticket_status=closed, client=TCV, priority=41, created=2026-06-15 14:06:18, last_txn_id=0>, <Ticket(id=8838, rt_number=58424, queue=Requests, subject=ADE drive, ticket_status=closed, client=AskBio, priority=63, created=2026-06-03 09:22:56, last_txn_id=0>, <Ticket(id=8661, rt_number=58279, queue=Requests, subject=DB Issues, ticket_status=resolved, client=Globecast, priority=44, created=2026-05-18 11:47:34, last_txn_id=0>, <Ticket(id=8985, rt_number=58539, queue=Requests, subject=Fix sucden vSphere access, ticket_status=closed, client=Sucden, priority=61, created=2026-06-18 14:48:57, last_txn_id=0>]

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18 May - 19 Jun

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