Ticket resolution report for Incidents

18 May - 19 Jun

RT	Created	Closed	Resolution time	Client	Subject
58269	18 May, 00:00	18 May, 10:03	0.21d	Internal	Check for Security Notices and System Updates
58270	18 May, 08:28	18 May, 10:59	0.25d	Troika	tron.troika.lan volume usage /mnt/pve/troika_vm_v2
58275	18 May, 10:35	18 May, 11:41	0.11d	TCV	Storage alert: /var on web4.tcv.org.uk
58276	18 May, 10:37	18 May, 14:54	0.43d	OGT	Storage alert: /srv/illumina_data on rodney.internal.ogtip.com
58255	15 May, 10:42	18 May, 15:02	1.43d	Lantech	ClamAV warnings this morning (15/05/2026)
58230	13 May, 10:12	18 May, 16:58	3.68d	AskBio	Backup failure on macleod.synpromics.com
58284	19 May, 00:00	19 May, 08:45	0.08d	Internal	Check for Security Notices and System Updates
58278	18 May, 10:57	19 May, 10:03	0.91d	AskBio	/tmp cleanup script errors on talisker
58091	30 Apr, 08:53	19 May, 10:04	12.12d	Internal	CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk
58251	15 May, 08:19	19 May, 11:18	2.30d	OGT	basil.internal.ogtip.com volume usage /data
58282	18 May, 16:17	19 May, 11:37	0.53d	OGT	Restart Docker service on Basil
58110	30 Apr, 10:00	19 May, 12:09	12.21d	Lantech	Linux vulnerability: Copy fail (CVE-2026-31431)
58228	13 May, 10:12	19 May, 12:31	4.23d	Gravytrain	Certbot failed on app.prod.qs1.grvytrn.co.uk
58285	19 May, 11:00	19 May, 13:57	0.29d	Troika	Unmerged config file on tron.troika.lan
58290	20 May, 00:00	20 May, 09:10	0.12d	Internal	Check for Security Notices and System Updates
58155	05 May, 08:31	20 May, 09:16	11.07d	Quickline	aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days
58287	19 May, 11:06	20 May, 10:06	0.90d	Crystal Units	Storage utilisation warning: /backup on crylonlis2024.crystal.local
58296	20 May, 09:24	20 May, 10:15	0.09d	Internal	WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
58293	20 May, 08:14	20 May, 12:33	0.43d	OGT	mickey/granddad.internal.ogtip.com configuration failure
58292	20 May, 02:35	20 May, 12:38	0.46d	Internal	DOWN: trent.tiger-computing.co.uk
58271	18 May, 08:50	20 May, 13:36	2.48d	NFW	nfwgs2.nfw.internal volume usage /home
58305	21 May, 00:00	21 May, 09:31	0.15d	Internal	Check for Security Notices and System Updates
58308	21 May, 10:21	21 May, 10:57	0.06d	Geograph	geograph/prod node not ready
58291	20 May, 02:28	21 May, 11:16	1.33d	AskBio	CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com
58307	21 May, 09:18	21 May, 11:17	0.20d	Cirencester College	ccolive.cirencester.local stars HTTP/HTTPS timeouts
58315	22 May, 00:00	22 May, 09:01	0.10d	Internal	Check for Security Notices and System Updates
58117	30 Apr, 10:03	22 May, 09:41	14.96d	Reigate College	Linux vulnerability: Copy fail (CVE-2026-31431)
58273	18 May, 10:26	22 May, 11:59	4.15d	OGT	Run updates failure on blaney.internal.ogtip.com
58321	22 May, 14:57	22 May, 15:19	0.04d	NFW	DOWN: nfwgs2.nfw.internal
58325	25 May, 00:00	26 May, 08:48	0.08d	Internal	Check for Security Notices and System Updates
58286	19 May, 11:04	26 May, 10:16	3.92d	Lantech	Storage utilisation warning: / on ipa-m3.private.ipa.ie
58329	26 May, 08:16	26 May, 12:05	0.38d	AskBio	backups issue
58330	26 May, 08:25	26 May, 14:20	0.59d	OGT	manuel.internal.ogtip.com backup repo check failed (/srv/projects)
58317	22 May, 08:15	26 May, 15:08	1.69d	OGT	manuel.internal.ogtip.com restic issues
58334	27 May, 00:00	27 May, 08:53	0.09d	Internal	Check for Security Notices and System Updates
58333	26 May, 16:21	27 May, 09:37	0.33d	Internal	[FIRING: 1 for tcl/avon] KubePodCrashLooping in rt
58337	28 May, 00:00	28 May, 09:20	0.13d	Internal	Check for Security Notices and System Updates
58335	27 May, 14:16	28 May, 09:25	0.52d	OGT	rodney.internal.ogtip.com volume usage /srv/department
58338	28 May, 08:23	28 May, 12:19	0.39d	Internal	nene1/2.ipa.tigr.uk unmerged config
58343	29 May, 00:00	29 May, 09:11	0.12d	Internal	Check for Security Notices and System Updates
58346	29 May, 10:49	29 May, 15:00	0.42d	Sucden	equistar03/04 megastar03/04 NTP offset
58354	01 Jun, 00:00	01 Jun, 08:31	0.05d	Internal	Check for Security Notices and System Updates
58352	30 May, 13:20	01 Jun, 08:46	0.08d	Internal	Multiple client systems down
58361	01 Jun, 08:17	01 Jun, 08:59	0.07d	TCV	WARNING: System Health: Kitchen Sink on tcv-crm.tcv.org.uk
58360	01 Jun, 08:11	01 Jun, 09:06	0.09d	Novadata	WARNING: System Health: Kitchen Sink on arcturus.novadata.internal
58359	01 Jun, 08:05	01 Jun, 09:09	0.11d	Koinex	WARNING: System Health: Reboot Alert on koinexserver.home
58349	29 May, 14:20	01 Jun, 09:21	0.50d	Advensys	CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
58350	29 May, 15:28	01 Jun, 10:20	0.49d	Lantech	ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts
58348	29 May, 12:49	01 Jun, 13:12	1.04d	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
58344	29 May, 08:43	01 Jun, 14:37	1.59d	AskBio	edb-coll.askbio.com backup failure
58370	01 Jun, 14:06	01 Jun, 16:36	0.25d	Internal	[FIRING: 1 for tcl/avon] NodeMemoryMajorPagesFaults in tcl-monitoring
58374	01 Jun, 18:15	02 Jun, 10:56	0.29d	AskBio	CRITICAL: System Health: Systemd State on edb-mull.askbio.com
58408	02 Jun, 10:59	02 Jun, 11:49	0.08d	Cirencester College	CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
58377	02 Jun, 00:00	02 Jun, 14:48	0.68d	Internal	Check for Security Notices and System Updates
58420	03 Jun, 00:00	03 Jun, 09:45	0.18d	Internal	Check for Security Notices and System Updates
58421	03 Jun, 08:42	03 Jun, 12:17	0.36d	AskBio	CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
58430	03 Jun, 21:02	04 Jun, 08:22	0.04d	Reigate College	rc-mss.reigate.ac.uk root volume expansion
58431	04 Jun, 00:00	04 Jun, 09:06	0.11d	Internal	Check for Security Notices and System Updates
58429	03 Jun, 15:30	04 Jun, 09:09	0.37d	AskBio	Fw: FAO All Tenants: Easter Bush Buildings Network Outage 18th June 2026 07:00-08:30 AM
58432	04 Jun, 08:58	04 Jun, 11:16	0.23d	OGT	CRITICAL: NRPE Disk: All Disks on manuel.internal.ogtip.com
58422	03 Jun, 08:54	04 Jun, 11:52	1.30d	Novadata	WARNING: NRPE Disk: All Disks on arcturus.novadata.internal
58434	04 Jun, 13:16	04 Jun, 13:31	0.02d	Internal	Icinga timeouts
58442	05 Jun, 00:00	05 Jun, 08:53	0.09d	Internal	Check for Security Notices and System Updates
58446	05 Jun, 14:45	05 Jun, 15:02	0.03d	Troika	CRITICAL: System Health: Systemd State on tricky.troika.lan
58448	08 Jun, 00:00	08 Jun, 08:32	0.05d	Internal	Check for Security Notices and System Updates
58452	08 Jun, 10:14	08 Jun, 10:20	0.01d	AskBio	Storage in /usr/local on rtp-promptdv-01
58412	02 Jun, 13:08	08 Jun, 11:03	3.79d	OGT	rodney: /srv/department and /srv/projects filling up
58454	08 Jun, 14:01	08 Jun, 14:46	0.08d	OGT	CRITICAL: NRPE Disk: All Disks on mickey.internal.ogtip.com
58433	04 Jun, 09:51	09 Jun, 08:32	2.87d	BD Group	CRITICAL: HTTP: my.eacbs.com HTTP on ef-v5-nodes.c.ef-platform.internal
58444	05 Jun, 09:09	09 Jun, 09:02	1.99d	Reigate College	rc-mss.reigate.ac.uk volume expansion
58460	09 Jun, 00:00	09 Jun, 10:58	0.30d	Internal	Check for Security Notices and System Updates
58437	04 Jun, 13:31	09 Jun, 11:59	2.85d	AskBio	Pyenv issue
58468	10 Jun, 05:04	10 Jun, 08:24	0.04d	AskBio	/ade mount unavailable
58441	04 Jun, 15:15	10 Jun, 08:34	3.33d	OGT	CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com
58466	10 Jun, 00:00	10 Jun, 08:42	0.07d	Internal	Check for Security Notices and System Updates
58472	10 Jun, 09:11	10 Jun, 11:58	0.28d	Internal	Service failed on Thames: restic-forget
58485	11 Jun, 00:00	11 Jun, 08:25	0.04d	Internal	Check for Security Notices and System Updates
58486	11 Jun, 08:45	11 Jun, 09:18	0.06d	Sucden	CRITICAL: System Health: Systemd State on strlb-gs2-p1l01.sucden.co.uk
58469	10 Jun, 08:57	11 Jun, 12:04	1.31d	TCV	TCV-CRM PHP Version
58487	11 Jun, 10:37	11 Jun, 16:40	0.61d	TCV	WARNING: Puppet: Checking-in on it.tcv.org.uk
58490	12 Jun, 00:00	12 Jun, 09:04	0.11d	Internal	Check for Security Notices and System Updates
58495	12 Jun, 08:47	12 Jun, 10:36	0.18d	AskBio	CRITICAL: Backups: Restic s3.askbio.backup on edb-jura.askbio.com
58481	10 Jun, 14:03	12 Jun, 10:38	1.66d	Crystal Units	Fw: Invoice email copy - not sending email
58498	12 Jun, 14:38	12 Jun, 15:10	0.05d	OGT	Storage alert: /srv/projects on rodney.internal.ogtip.com @ 95%
58503	15 Jun, 00:00	15 Jun, 09:07	0.11d	Internal	Check for Security Notices and System Updates
58465	09 Jun, 14:37	15 Jun, 10:06	3.55d	OGT	WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com
58494	12 Jun, 08:44	15 Jun, 10:23	1.16d	Internal	CRITICAL: Backups: Restic tcl-thames on avon1.tcl.internal
58492	12 Jun, 08:20	15 Jun, 10:24	1.21d	Sucden	WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk
58500	12 Jun, 17:06	15 Jun, 11:36	0.45d	AskBio	CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com
58508	15 Jun, 11:08	15 Jun, 15:39	0.45d	Internal	FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets
58511	15 Jun, 15:54	15 Jun, 17:14	0.13d	Globecast	gcuksched*.globecastne.com proxy not working
58517	16 Jun, 00:00	16 Jun, 09:33	0.16d	Internal	Check for Security Notices and System Updates
58514	15 Jun, 18:11	16 Jun, 09:54	0.19d	AskBio	CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com
58501	13 Jun, 17:15	16 Jun, 12:20	1.43d	Sucden	Urgent LUKS Code Required
58523	16 Jun, 12:21	16 Jun, 12:32	0.02d	TCV	WARNING: NRPE Disk: /boot on web4.tcv.org.uk
58518	16 Jun, 08:02	16 Jun, 13:27	0.54d	Advensys	DOWN: arpinodeb.clients.advensys.internal
58512	15 Jun, 16:09	16 Jun, 17:24	1.13d	AskBio	“relay not permitted”
58524	17 Jun, 00:00	17 Jun, 09:08	0.11d	Internal	Check for Security Notices and System Updates
58527	17 Jun, 08:38	17 Jun, 10:06	0.15d	OGT	cassandra.internal.ogtip.com raid/jbod controller battery
58526	17 Jun, 08:23	17 Jun, 10:25	0.20d	Internal	tcl systems unmerged bird config
58528	17 Jun, 10:24	17 Jun, 10:37	0.02d	Lantech	ipa-m3.private.ipa.ie unmerged config
58530	17 Jun, 13:16	17 Jun, 14:56	0.17d	Cirencester College	CRITICAL: Disk: fstab mounts on ccolive.cirencester.local
58532	18 Jun, 00:00	18 Jun, 09:08	0.11d	Internal	Check for Security Notices and System Updates
58536	18 Jun, 08:06	18 Jun, 09:27	0.14d	OGT	basil.internal.ogtip.com down
58535	18 Jun, 07:09	18 Jun, 10:22	0.24d	AskBio	All hosts down.synpromics.com
58525	17 Jun, 08:00	18 Jun, 10:38	1.26d	OGT	basil.internal.ogtip.com volume usage /data
58537	18 Jun, 10:40	18 Jun, 12:03	0.14d	OGT	Failed sending HTTP2 data on sybil when using git clone on github repo
58533	18 Jun, 01:09	18 Jun, 15:07	0.71d	Quickline	aql-svr-sf-radius01.quickline.co.uk systemd unit failure
58540	19 Jun, 00:00	19 Jun, 09:36	0.16d	Internal	Check for Security Notices and System Updates
58538	18 Jun, 11:30	19 Jun, 10:27	0.90d	Sucden	strlb-gs2-p1l01/2.sucden.co.uk root volume usage
58541	19 Jun, 08:18	19 Jun, 12:25	0.41d	Internal	pre/backups conf issue?
58534	18 Jun, 01:15	19 Jun, 13:08	1.51d	Sucden	CRITICAL: Networking: *.sucden.co.uk

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	39.059 msec
System CPU time	0.000 msec
Total CPU time	39.059 msec
Elapsed time	47.548 msec
Context switches	80 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-19&queue=Incidents&start=2026-05-18
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-19'
'queue'	'Incidents'
'start'	'2026-05-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 5, 18), 'end': datetime.date(2026, 6, 19)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-06-19&queue=Incidents&start=2026-05-18' [GET]>
tickets	[<Ticket(id=8651, rt_number=58269, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-18 00:00:05, last_txn_id=0>, <Ticket(id=8652, rt_number=58270, queue=Incidents, subject=tron.troika.lan volume usage /mnt/pve/troika_vm_v2, ticket_status=closed, client=Troika, priority=41, created=2026-05-18 08:28:41, last_txn_id=0>, <Ticket(id=8657, rt_number=58275, queue=Incidents, subject=Storage alert: /var on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=41, created=2026-05-18 10:35:20, last_txn_id=0>, <Ticket(id=8658, rt_number=58276, queue=Incidents, subject=Storage alert: /srv/illumina_data on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-05-18 10:37:54, last_txn_id=0>, <Ticket(id=8637, rt_number=58255, queue=Incidents, subject=ClamAV warnings this morning (15/05/2026), ticket_status=closed, client=Lantech, priority=41, created=2026-05-15 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ticket_status=closed, client=Cirencester College, priority=41, created=2026-06-17 13:16:26, last_txn_id=0>, <Ticket(id=8978, rt_number=58532, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-18 00:00:03, last_txn_id=0>, <Ticket(id=8982, rt_number=58536, queue=Incidents, subject=basil.internal.ogtip.com down, ticket_status=resolved, client=OGT, priority=41, created=2026-06-18 08:06:41, last_txn_id=0>, <Ticket(id=8981, rt_number=58535, queue=Incidents, subject=All hosts down.synpromics.com, ticket_status=closed, client=AskBio, priority=91, created=2026-06-18 07:09:35, last_txn_id=0>, <Ticket(id=8971, rt_number=58525, queue=Incidents, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=31, created=2026-06-17 08:00:07, last_txn_id=0>, <Ticket(id=8983, rt_number=58537, queue=Incidents, subject=Failed sending HTTP2 data on sybil when using git clone on github repo, ticket_status=closed, client=OGT, priority=41, created=2026-06-18 10:40:25, last_txn_id=0>, <Ticket(id=8979, rt_number=58533, queue=Incidents, subject=aql-svr-sf-radius01.quickline.co.uk systemd unit failure, ticket_status=closed, client=Quickline, priority=61, created=2026-06-18 01:09:41, last_txn_id=0>, <Ticket(id=8987, rt_number=58540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-19 00:00:03, last_txn_id=0>, <Ticket(id=8984, rt_number=58538, queue=Incidents, subject=strlb-gs2-p1l01/2.sucden.co.uk root volume usage , ticket_status=closed, client=Sucden, priority=61, created=2026-06-18 11:30:14, last_txn_id=0>, <Ticket(id=8988, rt_number=58541, queue=Incidents, subject=pre/backups conf issue?, ticket_status=closed, client=Internal, priority=51, created=2026-06-19 08:18:42, last_txn_id=0>, <Ticket(id=8980, rt_number=58534, queue=Incidents, subject=CRITICAL: Networking: .sucden.co.uk, ticket_status=resolved, client=Sucden, priority=91, created=2026-06-18 01:15:17, last_txn_id=0>]

Ticket resolution report for Incidents

18 May - 19 Jun

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