Ticket resolution report for Requests

04 May - 05 Jun

RT	Created	Closed	Resolution time	Client	Subject
58152	05 May, 00:00	05 May, 11:19	0.33d	Internal	Weekly checks
58151	05 May, 00:00	05 May, 11:22	0.34d	Internal	Purge old client password records
57879	12 Apr, 09:15	05 May, 11:22	15.34d	Quickline	Zabbix database partition error; please verify and fix as needed (workaround currently in place)
58137	01 May, 09:31	05 May, 16:53	1.74d	ERF Electrical	FW: Infor Actions Required: Impending NAT IP Address Changes
57674	17 Mar, 16:02	06 May, 08:00	32.20d	Crystal Units	Upgrade servers to Debian 13 Trixie
58099	30 Apr, 09:56	06 May, 14:59	3.50d	DLS Plastics	Linux vulnerability: Copy fail (CVE-2026-31431)
58106	30 Apr, 09:59	06 May, 16:10	3.62d	Imoves	Linux vulnerability: Copy fail (CVE-2026-31431)
58108	30 Apr, 09:59	07 May, 09:19	3.93d	JISC	Linux vulnerability: Copy fail (CVE-2026-31431)
58178	06 May, 20:20	07 May, 10:11	0.22d	Troika	Re: Minima-SEGY QuickView Plotting Enhancements
58101	30 Apr, 09:57	07 May, 10:37	4.07d	ERF Electrical	Linux vulnerability: Copy fail (CVE-2026-31431)
58188	07 May, 14:56	07 May, 15:49	0.09d	Lantech	Fw: Incident# 224771 - Multiple Vulnerabilities in Apache HTTP Server
58162	05 May, 15:15	07 May, 17:06	2.19d	Reigate College	Install cert
58114	30 Apr, 10:02	08 May, 10:01	5.00d	OpenCorporates	Linux vulnerability: Copy fail (CVE-2026-31431)
58194	08 May, 09:20	08 May, 10:06	0.08d	Internal	Gitlab upgrades (18.11.2)
58196	08 May, 09:27	08 May, 11:52	0.24d	Geograph	Geograph Gitlab upgrade (18.11.2)
58149	04 May, 00:00	08 May, 12:58	3.50d	Internal	Monthly certificate expiry check
58204	08 May, 13:29	08 May, 13:36	0.01d	Lantech	Fw: Incident# 225033 - TLP GREEN Advisory: Dirty Frag - Universal Linux Local Privilege Escalation
58068	27 Apr, 22:24	08 May, 15:56	7.79d	BD Group	Update .htaccess config.
58103	30 Apr, 09:57	08 May, 16:38	5.67d	Global Brands	Linux vulnerability: Copy fail (CVE-2026-31431)
58128	30 Apr, 10:09	08 May, 16:58	5.68d	Troika	Linux vulnerability: Copy fail (CVE-2026-31431)
58195	08 May, 09:21	11 May, 08:30	0.92d	Tangram	Tangram Gitlab upgrade (18.11.2)
58118	30 Apr, 10:03	11 May, 15:51	6.58d	Rotastat	Linux vulnerability: Copy fail (CVE-2026-31431)
58218	12 May, 00:00	12 May, 10:09	0.22d	Internal	Weekly checks
58241	14 May, 11:43	14 May, 12:20	0.06d	Internal	Gitlab upgrades (18.11.3)
58200	08 May, 12:46	14 May, 14:51	4.21d	Internal	Certificate expiring: tame.tiger-computing.co.uk
58199	08 May, 12:45	14 May, 14:51	4.21d	Internal	Certificate expiring: calcifer.boo.tc (crb)
58243	14 May, 11:46	14 May, 14:54	0.31d	Geograph	Geograph Gitlab upgrade (18.11.3)
58088	29 Apr, 15:39	14 May, 17:09	10.15d	OGT	Upgrade blaney.internal.ogtip.com to Debian 13 Trixie
58242	14 May, 11:43	15 May, 08:45	0.70d	Tangram	Tangram Gitlab upgrade (18.11.3)
58248	15 May, 00:00	15 May, 09:21	0.14d	Ingeus	Ingeus: login to Azure
58126	30 Apr, 10:08	15 May, 11:27	10.13d	Top To Toe	Linux vulnerability: Copy fail (CVE-2026-31431)
58170	06 May, 10:56	15 May, 12:04	7.11d	AskBio	New user
58207	08 May, 18:37	18 May, 09:30	5.15d	Top To Toe	Examine / Potentially Block Outgoing URL Requests To A Particular Domain
58274	18 May, 10:32	18 May, 11:48	0.13d	Internal	Add Debian 13.5 to monitoring
58092	30 Apr, 09:52	18 May, 15:49	11.60d	Advensys	Linux vulnerability: Copy fail (CVE-2026-31431)
58283	19 May, 00:00	19 May, 10:57	0.30d	Internal	Weekly checks
58281	18 May, 15:59	19 May, 12:48	0.68d	Cirencester College	Moodle Update on CCVLE01
58112	30 Apr, 10:01	19 May, 15:25	12.54d	NFW	Linux vulnerability: Copy fail (CVE-2026-31431)
58002	23 Apr, 15:23	19 May, 16:15	17.09d	Gravytrain	Cancel EC2 support for prod.gt1
58182	07 May, 06:16	20 May, 09:49	9.18d	Crystal Units	back ups
58097	30 Apr, 09:55	20 May, 10:16	13.04d	Cirencester College	Linux vulnerability: Copy fail (CVE-2026-31431)
58289	19 May, 17:21	20 May, 11:02	0.37d	OpenCorporates	Add new user to bot2 server
58133	30 Apr, 11:34	20 May, 11:57	13.04d	ATA Group	[-External-] Linux kernel security update (CVE-2026-31431)
58259	15 May, 15:21	20 May, 11:58	2.66d	Trident Honda	vmsvr1 VM win10
58304	20 May, 15:58	21 May, 10:29	0.45d	Sucden	Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams
57714	23 Mar, 08:16	22 May, 11:31	41.32d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
58328	26 May, 00:00	26 May, 09:55	0.19d	Internal	Weekly checks
58332	26 May, 13:34	26 May, 13:36	0.00d	Cirencester College	Moodle Upgrade Complete
58277	18 May, 10:40	26 May, 16:03	5.54d	JISC	Re: Firewall update required
58294	20 May, 08:54	26 May, 17:12	3.83d	Trident Honda	smbfs1.trident.lan host down
58202	08 May, 12:50	26 May, 17:26	11.46d	Entrepreneurs Circle	VPN certificate expiring: srv.entrepreneurscircle.org
58336	27 May, 16:13	28 May, 09:39	0.34d	OpenCorporates	New SSH user for aws-bot2 server
58158	05 May, 09:40	28 May, 10:58	16.13d	Sysdoc	Fw: Action recommended: Update automation that expects securityType to be null before 30 April 2026
58238	13 May, 15:36	28 May, 11:12	9.56d	Trident Honda	Remove Trident Honda servers from support
58331	26 May, 11:32	28 May, 11:25	1.99d	AskBio	Nikita Password
57352	11 Feb, 11:20	28 May, 12:31	72.12d	ATA Group	Configure mail relaying for cron script
58280	18 May, 14:41	28 May, 14:05	6.94d	Azura	*.opentrk.com on ocado1,2 expiring
58341	28 May, 13:13	28 May, 16:12	0.30d	Internal	Recruitment email address
58139	01 May, 16:13	29 May, 10:02	17.38d	Sucden	Create @sucfin.com accounts for TCL
58227	13 May, 10:06	29 May, 16:10	11.61d	Gravytrain	MySQL queries: Best way to update large tables without locking them & MySQL 8.0 upgrade
58090	30 Apr, 07:24	01 Jun, 15:20	20.73d	Internal	Copy fail
57936	15 Apr, 06:21	02 Jun, 08:36	32.06d	Crystal Units	FW: Shapes drawing with spacer cutting size
57611	10 Mar, 09:31	02 Jun, 08:37	55.91d	Crystal Units	crylonlis2024 RHEL renewal
58375	02 Jun, 00:00	02 Jun, 12:09	0.42d	Internal	Purge old client password records
58221	12 May, 11:45	02 Jun, 13:19	14.16d	TCV	TCV-CRM PHP Update
58425	03 Jun, 09:25	03 Jun, 15:42	0.63d	Cirencester College	Mount volume script ccolive
58415	02 Jun, 16:29	03 Jun, 17:38	1.12d	OpenCorporates	CloudWatch Agent support for per-run external bot log files
58376	02 Jun, 00:00	04 Jun, 10:24	2.24d	Internal	Weekly checks
56921	06 Jan, 13:51	05 Jun, 09:33	103.57d	ATA Group	cron job to check disk usage

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	123.366 msec
System CPU time	0.079 msec
Total CPU time	123.445 msec
Elapsed time	134.907 msec
Context switches	26 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-05&queue=Requests&start=2026-05-04
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-05'
'queue'	'Requests'
'start'	'2026-05-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2026, 5, 4), 'end': datetime.date(2026, 6, 5)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-06-05&queue=Requests&start=2026-05-04' [GET]>
tickets	[<Ticket(id=8534, rt_number=58152, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-05-05 00:00:03, last_txn_id=0>, <Ticket(id=8533, rt_number=58151, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-05-05 00:00:01, last_txn_id=0>, <Ticket(id=8260, rt_number=57879, queue=Requests, subject=Zabbix database partition error; please verify and fix as needed (workaround currently in place), ticket_status=closed, client=Quickline, priority=64, created=2026-04-12 09:15:00, last_txn_id=2489989>, <Ticket(id=8519, rt_number=58137, queue=Requests, subject=FW: Infor Actions Required: Impending NAT IP Address Changes, ticket_status=closed, client=ERF Electrical, priority=41, created=2026-05-01 09:31:47, last_txn_id=0>, <Ticket(id=8087, rt_number=57674, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=Crystal Units, priority=66, created=2026-03-17 16:02:57, last_txn_id=0>, <Ticket(id=8449, rt_number=58099, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=DLS Plastics, priority=42, created=2026-04-30 09:56:26, last_txn_id=0>, <Ticket(id=8456, rt_number=58106, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Imoves, priority=42, created=2026-04-30 09:59:02, last_txn_id=2491781>, <Ticket(id=8458, rt_number=58108, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=JISC, priority=62, created=2026-04-30 09:59:55, last_txn_id=0>, <Ticket(id=8560, rt_number=58178, queue=Requests, subject=Re: Minima-SEGY QuickView Plotting Enhancements, ticket_status=closed, client=Troika, priority=21, created=2026-05-06 20:20:46, last_txn_id=2496014>, <Ticket(id=8451, rt_number=58101, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=ERF Electrical, priority=42, created=2026-04-30 09:57:03, last_txn_id=0>, <Ticket(id=8570, rt_number=58188, queue=Requests, subject=Fw: Incident# 224771 - Multiple Vulnerabilities in Apache HTTP Server, ticket_status=closed, client=Lantech, priority=21, created=2026-05-07 14:56:08, last_txn_id=0>, <Ticket(id=8544, rt_number=58162, queue=Requests, subject=Install cert, ticket_status=closed, client=Reigate College, priority=41, created=2026-05-05 15:15:44, last_txn_id=2494411>, <Ticket(id=8464, rt_number=58114, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=OpenCorporates, priority=42, created=2026-04-30 10:02:01, last_txn_id=0>, <Ticket(id=8576, rt_number=58194, queue=Requests, subject=Gitlab upgrades (18.11.2), ticket_status=closed, client=Internal, priority=41, created=2026-05-08 09:20:19, last_txn_id=0>, <Ticket(id=8578, rt_number=58196, queue=Requests, subject=Geograph Gitlab upgrade (18.11.2), ticket_status=closed, client=Geograph, priority=41, created=2026-05-08 09:27:55, last_txn_id=0>, <Ticket(id=8531, rt_number=58149, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=2, created=2026-05-04 00:00:09, last_txn_id=0>, <Ticket(id=8586, rt_number=58204, queue=Requests, subject=Fw: Incident# 225033 - TLP GREEN Advisory: Dirty Frag - Universal Linux Local Privilege Escalation, ticket_status=closed, client=Lantech, priority=21, created=2026-05-08 13:29:43, last_txn_id=0>, <Ticket(id=8418, rt_number=58068, queue=Requests, subject=Update .htaccess config., ticket_status=closed, client=BD Group, priority=43, created=2026-04-27 22:24:34, last_txn_id=0>, <Ticket(id=8453, rt_number=58103, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Global Brands, priority=42, created=2026-04-30 09:57:50, last_txn_id=0>, <Ticket(id=8478, rt_number=58128, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Troika, priority=22, created=2026-04-30 10:09:06, last_txn_id=0>, <Ticket(id=8577, rt_number=58195, queue=Requests, subject=Tangram Gitlab upgrade (18.11.2), ticket_status=closed, client=Tangram, priority=41, created=2026-05-08 09:21:18, last_txn_id=0>, <Ticket(id=8468, rt_number=58118, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Rotastat, priority=42, created=2026-04-30 10:03:58, last_txn_id=0>, <Ticket(id=8600, rt_number=58218, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-05-12 00:00:01, last_txn_id=0>, <Ticket(id=8623, rt_number=58241, queue=Requests, subject=Gitlab upgrades (18.11.3), ticket_status=closed, client=Internal, priority=41, created=2026-05-14 11:43:04, last_txn_id=0>, <Ticket(id=8582, rt_number=58200, queue=Requests, subject=Certificate expiring: tame.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=42, created=2026-05-08 12:46:24, last_txn_id=0>, <Ticket(id=8581, rt_number=58199, queue=Requests, subject=Certificate expiring: calcifer.boo.tc (crb), ticket_status=closed, client=Internal, priority=42, created=2026-05-08 12:45:45, last_txn_id=0>, <Ticket(id=8625, rt_number=58243, queue=Requests, subject=Geograph Gitlab upgrade (18.11.3), ticket_status=closed, client=Geograph, priority=41, created=2026-05-14 11:46:26, last_txn_id=0>, <Ticket(id=8438, rt_number=58088, queue=Requests, subject=Upgrade blaney.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=43, created=2026-04-29 15:39:28, last_txn_id=0>, <Ticket(id=8624, rt_number=58242, queue=Requests, subject=Tangram Gitlab upgrade (18.11.3), ticket_status=closed, client=Tangram, priority=41, created=2026-05-14 11:43:54, last_txn_id=0>, <Ticket(id=8630, rt_number=58248, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2026-05-15 00:00:05, last_txn_id=0>, <Ticket(id=8476, rt_number=58126, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Top To Toe, priority=43, created=2026-04-30 10:08:15, last_txn_id=0>, <Ticket(id=8552, rt_number=58170, queue=Requests, subject=New user , ticket_status=closed, client=AskBio, priority=62, created=2026-05-06 10:56:36, last_txn_id=0>, <Ticket(id=8589, rt_number=58207, queue=Requests, subject=Examine / Potentially Block Outgoing URL Requests To A Particular Domain, ticket_status=closed, client=Top To Toe, priority=42, created=2026-05-08 18:37:19, last_txn_id=0>, <Ticket(id=8656, rt_number=58274, queue=Requests, subject=Add Debian 13.5 to monitoring, ticket_status=closed, client=Internal, priority=41, created=2026-05-18 10:32:19, last_txn_id=0>, <Ticket(id=8442, rt_number=58092, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Advensys, priority=23, created=2026-04-30 09:52:15, last_txn_id=0>, <Ticket(id=8665, rt_number=58283, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-05-19 00:00:02, last_txn_id=0>, <Ticket(id=8663, rt_number=58281, queue=Requests, subject=Moodle Update on CCVLE01, ticket_status=closed, client=Cirencester College, priority=41, created=2026-05-18 15:59:43, last_txn_id=0>, <Ticket(id=8462, rt_number=58112, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=NFW, priority=43, created=2026-04-30 10:01:22, last_txn_id=0>, <Ticket(id=8384, rt_number=58002, queue=Requests, subject=Cancel EC2 support for prod.gt1, ticket_status=closed, client=Gravytrain, priority=44, created=2026-04-23 15:23:36, last_txn_id=0>, <Ticket(id=8564, rt_number=58182, queue=Requests, subject=back ups , ticket_status=closed, client=Crystal Units, priority=63, created=2026-05-07 06:16:08, last_txn_id=0>, <Ticket(id=8447, rt_number=58097, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Cirencester College, priority=63, created=2026-04-30 09:55:24, last_txn_id=0>, <Ticket(id=8671, rt_number=58289, queue=Requests, subject=Add new user to bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-05-19 17:21:25, last_txn_id=0>, <Ticket(id=8483, rt_number=58133, queue=Requests, subject=[-External-] Linux kernel security update (CVE-2026-31431), ticket_status=closed, client=ATA Group, priority=63, created=2026-04-30 11:34:56, last_txn_id=2491825>, <Ticket(id=8641, rt_number=58259, queue=Requests, subject=vmsvr1 VM win10, ticket_status=closed, client=Trident Honda, priority=42, created=2026-05-15 15:21:17, last_txn_id=0>, <Ticket(id=8718, rt_number=58304, queue=Requests, subject=Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams, ticket_status=closed, client=Sucden, priority=61, created=2026-05-20 15:58:16, last_txn_id=0>, <Ticket(id=8127, rt_number=57714, queue=Requests, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=8742, rt_number=58328, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-05-26 00:00:01, last_txn_id=0>, <Ticket(id=8746, rt_number=58332, queue=Requests, subject=Moodle Upgrade Complete, ticket_status=closed, client=Cirencester College, priority=0, created=2026-05-26 13:34:09, last_txn_id=0>, <Ticket(id=8659, rt_number=58277, queue=Requests, subject=Re: Firewall update required, ticket_status=closed, client=JISC, priority=62, created=2026-05-18 10:40:49, last_txn_id=0>, <Ticket(id=8676, rt_number=58294, queue=Requests, subject=smbfs1.trident.lan host down, ticket_status=closed, client=Trident Honda, priority=62, created=2026-05-20 08:54:47, last_txn_id=2503892>, <Ticket(id=8584, rt_number=58202, queue=Requests, subject=VPN certificate expiring: srv.entrepreneurscircle.org , ticket_status=closed, client=Entrepreneurs Circle, priority=63, created=2026-05-08 12:50:39, last_txn_id=0>, <Ticket(id=8750, rt_number=58336, queue=Requests, subject=New SSH user for aws-bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-05-27 16:13:33, last_txn_id=0>, <Ticket(id=8540, rt_number=58158, queue=Requests, subject=Fw: Action recommended: Update automation that expects securityType to be null before 30 April 2026, ticket_status=closed, client=Sysdoc, priority=44, created=2026-05-05 09:40:42, last_txn_id=0>, <Ticket(id=8620, rt_number=58238, queue=Requests, subject=Remove Trident Honda servers from support, ticket_status=closed, client=Trident Honda, priority=43, created=2026-05-13 15:36:51, last_txn_id=0>, <Ticket(id=8745, rt_number=58331, queue=Requests, subject=Nikita Password, ticket_status=closed, client=AskBio, priority=61, created=2026-05-26 11:32:12, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=8662, rt_number=58280, queue=Requests, subject=*.opentrk.com on ocado1,2 expiring, ticket_status=closed, client=Azura, priority=43, created=2026-05-18 14:41:08, last_txn_id=0>, <Ticket(id=8755, rt_number=58341, queue=Requests, subject=Recruitment email address, ticket_status=closed, client=Internal, priority=1, created=2026-05-28 13:13:37, last_txn_id=0>, <Ticket(id=8521, rt_number=58139, queue=Requests, subject=Create @sucfin.com accounts for TCL, ticket_status=closed, client=Sucden, priority=64, created=2026-05-01 16:13:13, last_txn_id=0>, <Ticket(id=8609, rt_number=58227, queue=Requests, subject=MySQL queries: Best way to update large tables without locking them & MySQL 8.0 upgrade, ticket_status=closed, client=Gravytrain, priority=43, created=2026-05-13 10:06:15, last_txn_id=0>, <Ticket(id=8440, rt_number=58090, queue=Requests, subject=Copy fail, ticket_status=closed, client=Internal, priority=44, created=2026-04-30 07:24:42, last_txn_id=0>, <Ticket(id=8317, rt_number=57936, queue=Requests, subject=FW: Shapes drawing with spacer cutting size, ticket_status=closed, client=Crystal Units, priority=65, created=2026-04-15 06:21:09, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8789, rt_number=58375, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-06-02 00:00:02, last_txn_id=0>, <Ticket(id=8603, rt_number=58221, queue=Requests, subject=TCV-CRM PHP Update , ticket_status=closed, client=TCV, priority=44, created=2026-05-12 11:45:34, last_txn_id=2507231>, <Ticket(id=8839, rt_number=58425, queue=Requests, subject=Mount volume script ccolive, ticket_status=closed, client=Cirencester College, priority=41, created=2026-06-03 09:25:13, last_txn_id=0>, <Ticket(id=8829, rt_number=58415, queue=Requests, subject=CloudWatch Agent support for per-run external bot log files, ticket_status=closed, client=OpenCorporates, priority=1, created=2026-06-02 16:29:37, last_txn_id=0>, <Ticket(id=8790, rt_number=58376, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=42, created=2026-06-02 00:00:03, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>]

Ticket resolution report for Requests

04 May - 05 Jun

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