Ticket resolution report for Requests

20 Apr - 22 May

RT	Created	Closed	Resolution time	Client	Subject
57852	08 Apr, 09:30	20 Apr, 09:53	8.04d	Sucden	Server Decommission & replacements
57952	17 Apr, 13:43	20 Apr, 10:12	0.65d	ITC Compliance	Timings for system
57765	30 Mar, 17:37	20 Apr, 12:14	12.46d	Internal	Setup Yubikey
57932	14 Apr, 16:28	20 Apr, 14:10	3.77d	Sucden	Readdress globabstr01 and 02
57864	09 Apr, 09:27	20 Apr, 14:13	7.48d	Sucden	Interstar01/02 rebuild to ubuntu
57969	21 Apr, 00:00	21 Apr, 10:54	0.29d	Internal	Weekly checks
57950	17 Apr, 12:17	21 Apr, 11:59	1.97d	Internal	Tron Independent Pre-Handover Check
57671	17 Mar, 15:35	22 Apr, 10:41	23.51d	JISC	Upgrade servers to Debian 13 Trixie
57977	21 Apr, 16:05	22 Apr, 13:01	0.69d	Troika	Tron VM NFS mounts
57989	22 Apr, 14:55	22 Apr, 15:37	0.07d	Internal	Gitlab upgrades (18.11)
57988	22 Apr, 14:37	22 Apr, 16:50	0.22d	Troika	Tron Rebuild
57991	22 Apr, 14:58	22 Apr, 17:14	0.23d	Geograph	Geograph Gitlab upgrade (18.11)
57558	06 Mar, 10:36	23 Apr, 12:41	32.21d	Tangram	Confirmation of Global Admin Access Requirement
57983	22 Apr, 09:03	23 Apr, 16:50	1.78d	Sucden	Server Decommissions
57990	22 Apr, 14:56	24 Apr, 09:21	1.44d	Tangram	Tangram Gitlab upgrade (18.11)
57992	22 Apr, 15:16	24 Apr, 10:14	1.50d	AskBio	GITLAB_TOKEN and GITLAB_USERNAME on new RTP server
58010	24 Apr, 12:05	24 Apr, 12:31	0.04d	Trident Honda	VMs Hera and Dokuwiki
57987	22 Apr, 14:17	24 Apr, 14:49	2.05d	OpenCorporates	Update a user for access to aws-bot2 server
57968	20 Apr, 17:25	27 Apr, 11:57	4.45d	NFW	Email Forwarding
58062	27 Apr, 13:54	27 Apr, 15:52	0.20d	AskBio	python-is-python3
58004	23 Apr, 16:05	27 Apr, 17:15	2.12d	Sucden	Please add dteadmin to all HK Hosts
57971	21 Apr, 09:17	27 Apr, 17:21	4.81d	Sucden	Rebuild HK servers
58074	28 Apr, 08:44	28 Apr, 09:15	0.05d	Crystal Units	crylonlis2024 reboot
58069	28 Apr, 00:00	28 Apr, 10:26	0.24d	Internal	Weekly checks
57985	22 Apr, 09:29	28 Apr, 14:46	4.53d	JISC	BCP questions
58080	28 Apr, 16:43	28 Apr, 16:51	0.01d	TCV	TCV-WEB4 PHP Max Input
58066	27 Apr, 17:05	28 Apr, 17:22	1.03d	AskBio	Install `uv` on all AskBio systems (consultancy)
58014	24 Apr, 15:02	28 Apr, 17:24	2.24d	AskBio	uv
58061	27 Apr, 13:44	29 Apr, 11:55	1.82d	NFW	DOWN: nfwgs2.nfw.internal
57965	20 Apr, 11:25	29 Apr, 13:45	7.23d	OGT	Spare disk for Rodneys
57675	17 Mar, 16:08	29 Apr, 14:14	28.81d	AskBio	Upgrade servers to Debian 13 Trixie
58079	28 Apr, 16:20	29 Apr, 14:16	0.79d	AskBio	pyenv on upgraded servers
58084	29 Apr, 10:39	29 Apr, 14:43	0.41d	Internal	Build Proxmox Backup Server
57966	20 Apr, 12:59	29 Apr, 17:13	7.42d	Internal	Test restore FreeIPA
58011	24 Apr, 12:08	30 Apr, 16:36	4.45d	Sucden	OLM (svaolmgs201) decommission
58135	30 Apr, 15:36	30 Apr, 17:08	0.15d	Internal	Update severn cluster
57232	09 Feb, 10:55	01 May, 13:34	57.27d	Gravytrain	Setup SecurityGroups for Gravytrain
58152	05 May, 00:00	05 May, 11:19	0.33d	Internal	Weekly checks
58151	05 May, 00:00	05 May, 11:22	0.34d	Internal	Purge old client password records
57879	12 Apr, 09:15	05 May, 11:22	15.34d	Quickline	Zabbix database partition error; please verify and fix as needed (workaround currently in place)
58137	01 May, 09:31	05 May, 16:53	1.74d	ERF Electrical	FW: Infor Actions Required: Impending NAT IP Address Changes
57674	17 Mar, 16:02	06 May, 08:00	32.20d	Crystal Units	Upgrade servers to Debian 13 Trixie
58099	30 Apr, 09:56	06 May, 14:59	3.50d	DLS Plastics	Linux vulnerability: Copy fail (CVE-2026-31431)
58106	30 Apr, 09:59	06 May, 16:10	3.62d	Imoves	Linux vulnerability: Copy fail (CVE-2026-31431)
58108	30 Apr, 09:59	07 May, 09:19	3.93d	JISC	Linux vulnerability: Copy fail (CVE-2026-31431)
58178	06 May, 20:20	07 May, 10:11	0.22d	Troika	Re: Minima-SEGY QuickView Plotting Enhancements
58101	30 Apr, 09:57	07 May, 10:37	4.07d	ERF Electrical	Linux vulnerability: Copy fail (CVE-2026-31431)
58188	07 May, 14:56	07 May, 15:49	0.09d	Lantech	Fw: Incident# 224771 - Multiple Vulnerabilities in Apache HTTP Server
58162	05 May, 15:15	07 May, 17:06	2.19d	Reigate College	Install cert
58114	30 Apr, 10:02	08 May, 10:01	5.00d	OpenCorporates	Linux vulnerability: Copy fail (CVE-2026-31431)
58194	08 May, 09:20	08 May, 10:06	0.08d	Internal	Gitlab upgrades (18.11.2)
58196	08 May, 09:27	08 May, 11:52	0.24d	Geograph	Geograph Gitlab upgrade (18.11.2)
58149	04 May, 00:00	08 May, 12:58	3.50d	Internal	Monthly certificate expiry check
58204	08 May, 13:29	08 May, 13:36	0.01d	Lantech	Fw: Incident# 225033 - TLP GREEN Advisory: Dirty Frag - Universal Linux Local Privilege Escalation
58068	27 Apr, 22:24	08 May, 15:56	7.79d	BD Group	Update .htaccess config.
58103	30 Apr, 09:57	08 May, 16:38	5.67d	Global Brands	Linux vulnerability: Copy fail (CVE-2026-31431)
58128	30 Apr, 10:09	08 May, 16:58	5.68d	Troika	Linux vulnerability: Copy fail (CVE-2026-31431)
58195	08 May, 09:21	11 May, 08:30	0.92d	Tangram	Tangram Gitlab upgrade (18.11.2)
58118	30 Apr, 10:03	11 May, 15:51	6.58d	Rotastat	Linux vulnerability: Copy fail (CVE-2026-31431)
58218	12 May, 00:00	12 May, 10:09	0.22d	Internal	Weekly checks
58241	14 May, 11:43	14 May, 12:20	0.06d	Internal	Gitlab upgrades (18.11.3)
58200	08 May, 12:46	14 May, 14:51	4.21d	Internal	Certificate expiring: tame.tiger-computing.co.uk
58199	08 May, 12:45	14 May, 14:51	4.21d	Internal	Certificate expiring: calcifer.boo.tc (crb)
58243	14 May, 11:46	14 May, 14:54	0.31d	Geograph	Geograph Gitlab upgrade (18.11.3)
58088	29 Apr, 15:39	14 May, 17:09	10.15d	OGT	Upgrade blaney.internal.ogtip.com to Debian 13 Trixie
58242	14 May, 11:43	15 May, 08:45	0.70d	Tangram	Tangram Gitlab upgrade (18.11.3)
58248	15 May, 00:00	15 May, 09:21	0.14d	Ingeus	Ingeus: login to Azure
58126	30 Apr, 10:08	15 May, 11:27	10.13d	Top To Toe	Linux vulnerability: Copy fail (CVE-2026-31431)
58170	06 May, 10:56	15 May, 12:04	7.11d	AskBio	New user
58207	08 May, 18:37	18 May, 09:30	5.15d	Top To Toe	Examine / Potentially Block Outgoing URL Requests To A Particular Domain
58274	18 May, 10:32	18 May, 11:48	0.13d	Internal	Add Debian 13.5 to monitoring
58092	30 Apr, 09:52	18 May, 15:49	11.60d	Advensys	Linux vulnerability: Copy fail (CVE-2026-31431)
58283	19 May, 00:00	19 May, 10:57	0.30d	Internal	Weekly checks
58281	18 May, 15:59	19 May, 12:48	0.68d	Cirencester College	Moodle Update on CCVLE01
58112	30 Apr, 10:01	19 May, 15:25	12.54d	NFW	Linux vulnerability: Copy fail (CVE-2026-31431)
58002	23 Apr, 15:23	19 May, 16:15	17.09d	Gravytrain	Cancel EC2 support for prod.gt1
58182	07 May, 06:16	20 May, 09:49	9.18d	Crystal Units	back ups
58097	30 Apr, 09:55	20 May, 10:16	13.04d	Cirencester College	Linux vulnerability: Copy fail (CVE-2026-31431)
58289	19 May, 17:21	20 May, 11:02	0.37d	OpenCorporates	Add new user to bot2 server
58133	30 Apr, 11:34	20 May, 11:57	13.04d	ATA Group	[-External-] Linux kernel security update (CVE-2026-31431)
58259	15 May, 15:21	20 May, 11:58	2.66d	Trident Honda	vmsvr1 VM win10
58304	20 May, 15:58	21 May, 10:29	0.45d	Sucden	Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams
57714	23 Mar, 08:16	22 May, 11:31	41.32d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	41.720 msec
System CPU time	0.063 msec
Total CPU time	41.783 msec
Elapsed time	51.203 msec
Context switches	82 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-22&queue=Requests&start=2026-04-20
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-22'
'queue'	'Requests'
'start'	'2026-04-20'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2026, 4, 20), 'end': datetime.date(2026, 5, 22)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-05-22&queue=Requests&start=2026-04-20' [GET]>
tickets	[<Ticket(id=8233, rt_number=57852, queue=Requests, subject=Server Decommission & replacements, ticket_status=closed, client=Sucden, priority=63, created=2026-04-08 09:30:16, last_txn_id=0>, <Ticket(id=8334, rt_number=57952, queue=Requests, subject=Timings for system, ticket_status=closed, client=ITC Compliance, priority=61, created=2026-04-17 13:43:34, last_txn_id=0>, <Ticket(id=8178, rt_number=57765, queue=Requests, subject=Setup Yubikey , ticket_status=closed, client=Internal, priority=44, created=2026-03-30 17:37:20, last_txn_id=0>, <Ticket(id=8313, rt_number=57932, queue=Requests, subject=Readdress globabstr01 and 02, ticket_status=closed, client=Sucden, priority=2, created=2026-04-14 16:28:07, last_txn_id=2483586>, <Ticket(id=8245, rt_number=57864, queue=Requests, subject=Interstar01/02 rebuild to ubuntu, ticket_status=closed, client=Sucden, priority=62, created=2026-04-09 09:27:55, last_txn_id=0>, <Ticket(id=8351, rt_number=57969, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-04-21 00:00:02, last_txn_id=0>, <Ticket(id=8332, rt_number=57950, queue=Requests, subject=Tron Independent Pre-Handover Check, ticket_status=closed, client=Internal, priority=21, created=2026-04-17 12:17:36, last_txn_id=0>, <Ticket(id=8084, rt_number=57671, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=JISC, priority=65, created=2026-03-17 15:35:58, last_txn_id=0>, <Ticket(id=8359, rt_number=57977, queue=Requests, subject=Tron VM NFS mounts , ticket_status=closed, client=Troika, priority=21, created=2026-04-21 16:05:43, last_txn_id=2486340>, <Ticket(id=8371, rt_number=57989, queue=Requests, subject=Gitlab upgrades (18.11), ticket_status=closed, client=Internal, priority=41, created=2026-04-22 14:55:27, last_txn_id=0>, <Ticket(id=8370, rt_number=57988, queue=Requests, subject=Tron Rebuild, ticket_status=closed, client=Troika, priority=41, created=2026-04-22 14:37:59, last_txn_id=0>, <Ticket(id=8373, rt_number=57991, queue=Requests, subject=Geograph Gitlab upgrade (18.11), ticket_status=closed, client=Geograph, priority=41, created=2026-04-22 14:58:34, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=closed, client=Tangram, priority=45, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=8365, rt_number=57983, queue=Requests, subject=Server Decommissions, ticket_status=closed, client=Sucden, priority=41, created=2026-04-22 09:03:15, last_txn_id=0>, <Ticket(id=8372, rt_number=57990, queue=Requests, subject=Tangram Gitlab upgrade (18.11), ticket_status=closed, client=Tangram, priority=41, created=2026-04-22 14:56:39, last_txn_id=0>, <Ticket(id=8374, rt_number=57992, queue=Requests, subject=GITLAB_TOKEN and GITLAB_USERNAME on new RTP server, ticket_status=closed, client=AskBio, priority=41, created=2026-04-22 15:16:12, last_txn_id=0>, <Ticket(id=8392, rt_number=58010, queue=Requests, subject=VMs Hera and Dokuwiki, ticket_status=closed, client=Trident Honda, priority=1, created=2026-04-24 12:05:23, last_txn_id=0>, <Ticket(id=8369, rt_number=57987, queue=Requests, subject=Update a user for access to aws-bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-04-22 14:17:46, last_txn_id=0>, <Ticket(id=8350, rt_number=57968, queue=Requests, subject=Email Forwarding, ticket_status=closed, client=NFW, priority=42, created=2026-04-20 17:25:19, last_txn_id=0>, <Ticket(id=8412, rt_number=58062, queue=Requests, subject=python-is-python3, ticket_status=closed, client=AskBio, priority=61, created=2026-04-27 13:54:01, last_txn_id=0>, <Ticket(id=8386, rt_number=58004, queue=Requests, subject=Please add dteadmin to all HK Hosts, ticket_status=closed, client=Sucden, priority=61, created=2026-04-23 16:05:53, last_txn_id=0>, <Ticket(id=8353, rt_number=57971, queue=Requests, subject=Rebuild HK servers, ticket_status=closed, client=Sucden, priority=2, created=2026-04-21 09:17:21, last_txn_id=0>, <Ticket(id=8424, rt_number=58074, queue=Requests, subject=crylonlis2024 reboot, ticket_status=closed, client=Crystal Units, priority=41, created=2026-04-28 08:44:15, last_txn_id=0>, <Ticket(id=8419, rt_number=58069, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-04-28 00:00:02, last_txn_id=0>, <Ticket(id=8367, rt_number=57985, queue=Requests, subject=BCP questions, ticket_status=closed, client=JISC, priority=62, created=2026-04-22 09:29:35, last_txn_id=0>, <Ticket(id=8430, rt_number=58080, queue=Requests, subject=TCV-WEB4 PHP Max Input, ticket_status=closed, client=TCV, priority=0, created=2026-04-28 16:43:42, last_txn_id=0>, <Ticket(id=8416, rt_number=58066, queue=Requests, subject=Install `uv` on all AskBio systems (consultancy), ticket_status=closed, client=AskBio, priority=61, created=2026-04-27 17:05:11, last_txn_id=0>, <Ticket(id=8396, rt_number=58014, 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rt_number=58281, queue=Requests, subject=Moodle Update on CCVLE01, ticket_status=closed, client=Cirencester College, priority=41, created=2026-05-18 15:59:43, last_txn_id=0>, <Ticket(id=8462, rt_number=58112, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=NFW, priority=43, created=2026-04-30 10:01:22, last_txn_id=0>, <Ticket(id=8384, rt_number=58002, queue=Requests, subject=Cancel EC2 support for prod.gt1, ticket_status=closed, client=Gravytrain, priority=44, created=2026-04-23 15:23:36, last_txn_id=0>, <Ticket(id=8564, rt_number=58182, queue=Requests, subject=back ups , ticket_status=closed, client=Crystal Units, priority=63, created=2026-05-07 06:16:08, last_txn_id=0>, <Ticket(id=8447, rt_number=58097, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Cirencester College, priority=63, created=2026-04-30 09:55:24, last_txn_id=0>, <Ticket(id=8671, rt_number=58289, queue=Requests, subject=Add new user to bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-05-19 17:21:25, last_txn_id=0>, <Ticket(id=8483, rt_number=58133, queue=Requests, subject=[-External-] Linux kernel security update (CVE-2026-31431), ticket_status=closed, client=ATA Group, priority=63, created=2026-04-30 11:34:56, last_txn_id=2491825>, <Ticket(id=8641, rt_number=58259, queue=Requests, subject=vmsvr1 VM win10, ticket_status=closed, client=Trident Honda, priority=42, created=2026-05-15 15:21:17, last_txn_id=0>, <Ticket(id=8718, rt_number=58304, queue=Requests, subject=Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams, ticket_status=closed, client=Sucden, priority=61, created=2026-05-20 15:58:16, last_txn_id=0>, <Ticket(id=8127, rt_number=57714, queue=Requests, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-03-23 08:16:05, last_txn_id=0>]

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