Ticket resolution report for Incidents

18 May - 22 May

RT	Created	Closed	Resolution time	Client	Subject
58269	18 May, 00:00	18 May, 10:03	0.21d	Internal	Check for Security Notices and System Updates
58270	18 May, 08:28	18 May, 10:59	0.25d	Troika	tron.troika.lan volume usage /mnt/pve/troika_vm_v2
58275	18 May, 10:35	18 May, 11:41	0.11d	TCV	Storage alert: /var on web4.tcv.org.uk
58276	18 May, 10:37	18 May, 14:54	0.43d	OGT	Storage alert: /srv/illumina_data on rodney.internal.ogtip.com
58255	15 May, 10:42	18 May, 15:02	1.43d	Lantech	ClamAV warnings this morning (15/05/2026)
58230	13 May, 10:12	18 May, 16:58	3.68d	AskBio	Backup failure on macleod.synpromics.com
58284	19 May, 00:00	19 May, 08:45	0.08d	Internal	Check for Security Notices and System Updates
58278	18 May, 10:57	19 May, 10:03	0.91d	AskBio	/tmp cleanup script errors on talisker
58091	30 Apr, 08:53	19 May, 10:04	12.12d	Internal	CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk
58251	15 May, 08:19	19 May, 11:18	2.30d	OGT	basil.internal.ogtip.com volume usage /data
58282	18 May, 16:17	19 May, 11:37	0.53d	OGT	Restart Docker service on Basil
58110	30 Apr, 10:00	19 May, 12:09	12.21d	Lantech	Linux vulnerability: Copy fail (CVE-2026-31431)
58228	13 May, 10:12	19 May, 12:31	4.23d	Gravytrain	Certbot failed on app.prod.qs1.grvytrn.co.uk
58285	19 May, 11:00	19 May, 13:57	0.29d	Troika	Unmerged config file on tron.troika.lan
58290	20 May, 00:00	20 May, 09:10	0.12d	Internal	Check for Security Notices and System Updates
58155	05 May, 08:31	20 May, 09:16	11.07d	Quickline	aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days
58287	19 May, 11:06	20 May, 10:06	0.90d	Crystal Units	Storage utilisation warning: /backup on crylonlis2024.crystal.local
58296	20 May, 09:24	20 May, 10:15	0.09d	Internal	WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
58293	20 May, 08:14	20 May, 12:33	0.43d	OGT	mickey/granddad.internal.ogtip.com configuration failure
58292	20 May, 02:35	20 May, 12:38	0.46d	Internal	DOWN: trent.tiger-computing.co.uk
58271	18 May, 08:50	20 May, 13:36	2.48d	NFW	nfwgs2.nfw.internal volume usage /home
58305	21 May, 00:00	21 May, 09:31	0.15d	Internal	Check for Security Notices and System Updates
58308	21 May, 10:21	21 May, 10:57	0.06d	Geograph	geograph/prod node not ready
58291	20 May, 02:28	21 May, 11:16	1.33d	AskBio	CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com
58307	21 May, 09:18	21 May, 11:17	0.20d	Cirencester College	ccolive.cirencester.local stars HTTP/HTTPS timeouts
58315	22 May, 00:00	22 May, 09:01	0.10d	Internal	Check for Security Notices and System Updates
58117	30 Apr, 10:03	22 May, 09:41	14.96d	Reigate College	Linux vulnerability: Copy fail (CVE-2026-31431)
58273	18 May, 10:26	22 May, 11:59	4.15d	OGT	Run updates failure on blaney.internal.ogtip.com
58321	22 May, 14:57	22 May, 15:19	0.04d	NFW	DOWN: nfwgs2.nfw.internal

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	15.003 msec
System CPU time	0.130 msec
Total CPU time	15.133 msec
Elapsed time	21.165 msec
Context switches	10 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-22&queue=Incidents&start=2026-05-18
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-22'
'queue'	'Incidents'
'start'	'2026-05-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 5, 18), 'end': datetime.date(2026, 5, 22)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-05-22&queue=Incidents&start=2026-05-18' [GET]>
tickets	[<Ticket(id=8651, rt_number=58269, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-18 00:00:05, last_txn_id=0>, <Ticket(id=8652, rt_number=58270, queue=Incidents, subject=tron.troika.lan volume usage /mnt/pve/troika_vm_v2, ticket_status=closed, client=Troika, priority=41, created=2026-05-18 08:28:41, last_txn_id=0>, <Ticket(id=8657, rt_number=58275, queue=Incidents, subject=Storage alert: /var on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=41, created=2026-05-18 10:35:20, last_txn_id=0>, <Ticket(id=8658, rt_number=58276, queue=Incidents, subject=Storage alert: /srv/illumina_data on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-05-18 10:37:54, last_txn_id=0>, <Ticket(id=8637, rt_number=58255, queue=Incidents, subject=ClamAV warnings this morning (15/05/2026), ticket_status=closed, client=Lantech, priority=41, created=2026-05-15 10:42:49, last_txn_id=0>, <Ticket(id=8612, rt_number=58230, queue=Incidents, subject=Backup failure on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=62, created=2026-05-13 10:12:42, last_txn_id=0>, <Ticket(id=8666, rt_number=58284, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-19 00:00:05, last_txn_id=0>, <Ticket(id=8660, rt_number=58278, queue=Incidents, subject=/tmp cleanup script errors on talisker, ticket_status=closed, client=AskBio, priority=61, created=2026-05-18 10:57:23, last_txn_id=0>, <Ticket(id=8441, rt_number=58091, queue=Incidents, subject=CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=53, created=2026-04-30 08:53:57, last_txn_id=2498019>, <Ticket(id=8633, rt_number=58251, queue=Incidents, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=31, created=2026-05-15 08:19:58, last_txn_id=0>, <Ticket(id=8664, rt_number=58282, queue=Incidents, subject=Restart Docker service on Basil, ticket_status=closed, client=OGT, priority=51, created=2026-05-18 16:17:16, last_txn_id=0>, <Ticket(id=8460, rt_number=58110, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Lantech, priority=53, created=2026-04-30 10:00:51, last_txn_id=0>, <Ticket(id=8610, rt_number=58228, queue=Incidents, subject=Certbot failed on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=22, created=2026-05-13 10:12:33, last_txn_id=0>, <Ticket(id=8667, rt_number=58285, queue=Incidents, subject=Unmerged config file on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-05-19 11:00:40, last_txn_id=0>, <Ticket(id=8672, rt_number=58290, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-20 00:00:03, last_txn_id=0>, <Ticket(id=8537, rt_number=58155, queue=Incidents, subject=aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days, ticket_status=closed, client=Quickline, priority=53, created=2026-05-05 08:31:42, last_txn_id=0>, <Ticket(id=8669, rt_number=58287, queue=Incidents, subject=Storage utilisation warning: /backup on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2026-05-19 11:06:09, last_txn_id=0>, <Ticket(id=8678, rt_number=58296, queue=Incidents, subject=WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-05-20 09:24:38, last_txn_id=0>, <Ticket(id=8675, rt_number=58293, queue=Incidents, subject=mickey/granddad.internal.ogtip.com configuration failure, ticket_status=closed, client=OGT, priority=41, created=2026-05-20 08:14:07, last_txn_id=0>, <Ticket(id=8674, rt_number=58292, queue=Incidents, subject=DOWN: trent.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2026-05-20 02:35:34, last_txn_id=0>, <Ticket(id=8653, rt_number=58271, queue=Incidents, subject=nfwgs2.nfw.internal volume usage /home, ticket_status=closed, client=NFW, priority=51, created=2026-05-18 08:50:51, last_txn_id=0>, <Ticket(id=8719, rt_number=58305, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-21 00:00:03, last_txn_id=0>, <Ticket(id=8722, rt_number=58308, queue=Incidents, subject=geograph/prod node not ready, ticket_status=closed, client=Geograph, priority=51, created=2026-05-21 10:21:28, last_txn_id=0>, <Ticket(id=8673, rt_number=58291, queue=Incidents, subject=CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2026-05-20 02:28:24, last_txn_id=0>, <Ticket(id=8721, rt_number=58307, queue=Incidents, subject=ccolive.cirencester.local stars HTTP/HTTPS timeouts, ticket_status=closed, client=Cirencester College, priority=61, created=2026-05-21 09:18:45, last_txn_id=0>, <Ticket(id=8729, rt_number=58315, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-22 00:00:03, last_txn_id=0>, <Ticket(id=8467, rt_number=58117, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Reigate College, priority=74, created=2026-04-30 10:03:37, last_txn_id=0>, <Ticket(id=8655, rt_number=58273, queue=Incidents, subject=Run updates failure on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-05-18 10:26:58, last_txn_id=0>, <Ticket(id=8735, rt_number=58321, queue=Incidents, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=61, created=2026-05-22 14:57:50, last_txn_id=0>]

Ticket resolution report for Incidents

18 May - 22 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions