Ticket resolution report for Incidents

20 Apr - 22 May

RT	Created	Closed	Resolution time	Client	Subject
57958	20 Apr, 00:00	20 Apr, 10:01	0.20d	Internal	Check for Security Notices and System Updates
57963	20 Apr, 09:16	20 Apr, 10:39	0.14d	AskBio	WARNING: Security: Let's Encrypt Certificates on darkmatter.synpromics.com
57954	17 Apr, 21:37	20 Apr, 11:11	0.32d	BD Group	EFSRV-21761 eFiling high load
57919	13 Apr, 12:16	20 Apr, 12:35	5.03d	Imoves	Investigate PHP-related issues with staging site
57961	20 Apr, 08:21	20 Apr, 13:02	0.47d	Reigate College	rc-mss.reigate.ac.uk root volume usage
57960	20 Apr, 08:15	20 Apr, 15:41	0.74d	Troika	CRITICAL: System Health: Systemd State on tron.troika.lan
57970	21 Apr, 00:00	21 Apr, 08:42	0.07d	Internal	Check for Security Notices and System Updates
57973	21 Apr, 10:49	21 Apr, 11:33	0.07d	Internal	CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk
57974	21 Apr, 11:31	21 Apr, 14:12	0.27d	Troika	UNKNOWN: Hardware: IPMI on tron.troika.lan
57975	21 Apr, 13:08	21 Apr, 15:23	0.23d	OGT	Storage alert: /srv/illumina_data on rodney.internal.ogtip.com
57976	21 Apr, 15:43	21 Apr, 15:54	0.02d	NFW	WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal
57959	20 Apr, 08:12	21 Apr, 17:13	1.90d	OGT	rodney1.internal.ogtip.com failed disk
57982	22 Apr, 07:30	22 Apr, 08:55	0.09d	Sucden	globalstar01/02.sucden.co.uk failed services
57967	20 Apr, 14:18	22 Apr, 10:04	1.58d	Tangram	tangram/prod pods in non ready state
57964	20 Apr, 09:22	22 Apr, 10:48	2.14d	Trident Honda	WARNING: Cluster: Csync2 on vmsvr2.trident.lan
57981	22 Apr, 00:00	22 Apr, 11:18	0.33d	Internal	Check for Security Notices and System Updates
57996	23 Apr, 00:00	23 Apr, 08:56	0.09d	Internal	Check for Security Notices and System Updates
57997	23 Apr, 07:58	23 Apr, 10:40	0.27d	OGT	rodney1 reboot/stonith problem
57998	23 Apr, 08:04	23 Apr, 10:45	0.27d	Quickline	aql-svr-zabbix-app.quickline.co.uk backups to mersey problem
57993	22 Apr, 17:12	23 Apr, 12:04	0.49d	Tangram	[FIRING: 1 for tangram/prod] KubeJobFailed in gitlab
57994	22 Apr, 17:16	23 Apr, 12:12	0.49d	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring
57999	23 Apr, 11:16	23 Apr, 12:50	0.16d	AskBio	AskBio outage
58000	23 Apr, 12:29	23 Apr, 13:30	0.10d	Tangram	[FIRING: 1 for tangram/prod] KubePersistentVolumeFillingUp in tcl-monitoring
58001	23 Apr, 15:11	23 Apr, 15:24	0.02d	Troika	WARNING: Puppet: Checking-in on tron.troika.lan
58007	24 Apr, 00:00	24 Apr, 09:19	0.13d	Internal	Check for Security Notices and System Updates
58008	24 Apr, 08:25	24 Apr, 09:46	0.13d	Tangram	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk
57972	21 Apr, 10:15	24 Apr, 10:27	3.02d	Sucden	Connectivity Issue from IXN and PPS and GS2 to Azure.
58009	24 Apr, 10:56	24 Apr, 14:52	0.39d	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
58022	27 Apr, 00:00	27 Apr, 09:23	0.14d	Internal	Check for Security Notices and System Updates
58020	26 Apr, 11:19	27 Apr, 09:47	0.18d	Sucden	equistar03/04 megastar03/04 NTP Timeouts
58006	23 Apr, 17:24	27 Apr, 11:40	1.43d	AskBio	Darkmatter ssh oddity
58059	27 Apr, 12:30	27 Apr, 12:33	0.01d	NFW	DOWN: nfwgs2.nfw.internal
58015	24 Apr, 15:42	27 Apr, 17:14	1.15d	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring
58071	28 Apr, 08:05	28 Apr, 08:32	0.05d	Midnight Hax	CRITICAL: NRPE Disk: All Disks on woodlands.midnighthax.com
58070	28 Apr, 00:00	28 Apr, 09:27	0.15d	Internal	Check for Security Notices and System Updates
58072	28 Apr, 08:35	28 Apr, 09:52	0.13d	Koinex	DOWN: koinexserver.home
58075	28 Apr, 09:09	28 Apr, 10:43	0.16d	Gravytrain	CRITICAL: HTTP: www.rightsure.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
58060	27 Apr, 12:50	28 Apr, 14:36	1.18d	Global Brands	Printer issue
58076	28 Apr, 12:36	28 Apr, 17:03	0.44d	AskBio	exim4 not starting on coll,jura
57962	20 Apr, 08:54	28 Apr, 17:03	6.82d	Cirencester College	ccolive.cirencester.local storage volume usage /var
58024	27 Apr, 10:06	29 Apr, 08:12	1.81d	Tangram	tangram/prod pods in non ready state
58082	29 Apr, 08:15	29 Apr, 08:27	0.02d	Midnight Hax	woodlands.midnighthax.com high storage volume usage /home
58081	29 Apr, 00:00	29 Apr, 08:37	0.06d	Internal	Check for Security Notices and System Updates
58086	29 Apr, 12:18	29 Apr, 12:33	0.03d	Internal	[FIRING: 1 for tcl/avon] KubeJobFailed in nextcloud
58085	29 Apr, 11:44	29 Apr, 14:53	0.31d	AskBio	talisker.synpromics.com root / volume usage
57944	16 Apr, 10:20	29 Apr, 16:58	9.66d	AskBio	ZFS pool data fragmentation on talisker.synpromics.com
58089	30 Apr, 00:00	30 Apr, 11:20	0.33d	Internal	Check for Security Notices and System Updates
58134	30 Apr, 12:18	30 Apr, 15:34	0.33d	Internal	Green monitoring check showing as a problem in Icinga
58136	01 May, 00:00	01 May, 09:14	0.12d	Internal	Check for Security Notices and System Updates
58078	28 Apr, 14:51	01 May, 10:07	2.53d	TCV	RT autoreply issues
58019	26 Apr, 02:27	01 May, 11:23	4.34d	Top To Toe	Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received))
58093	30 Apr, 09:53	01 May, 14:51	1.50d	AskBio	Linux vulnerability: Copy fail (CVE-2026-31431)
58109	30 Apr, 10:00	01 May, 15:49	1.58d	Koinex	Linux vulnerability: Copy fail (CVE-2026-31431)
58141	01 May, 16:21	01 May, 17:08	0.08d	Sucden	DOWN: patrs-gs2-p1l01.sucden.co.uk
58146	04 May, 00:00	05 May, 08:58	0.10d	Internal	Check for Security Notices and System Updates
58095	30 Apr, 09:54	05 May, 09:28	1.96d	Azura	Linux vulnerability: Copy fail (CVE-2026-31431)
58154	05 May, 08:21	05 May, 09:53	0.15d	Globecast	gcukscheddbdev and gcukscheddb01 insights client failure
58153	05 May, 08:18	05 May, 11:33	0.32d	Gravytrain	prod.gt1.grvytrn.co.uk certbot renew failure
58140	01 May, 16:19	05 May, 12:17	0.60d	Midnight Hax	CRITICAL: Disk: fstab mounts on woodlands.midnighthax.com
58144	02 May, 20:01	05 May, 14:39	0.67d	Sucden	CRITICAL: System Health: Systemd State on megastar04.sucden.co.uk
58096	30 Apr, 09:55	05 May, 15:25	2.55d	BD Group	Linux vulnerability: Copy fail (CVE-2026-31431)
58104	30 Apr, 09:58	05 May, 16:25	2.65d	Globecast	Linux vulnerability: Copy fail (CVE-2026-31431)
58107	30 Apr, 09:59	06 May, 10:44	3.08d	ITC Compliance	Linux vulnerability: Copy fail (CVE-2026-31431)
58111	30 Apr, 10:01	06 May, 10:46	3.08d	Midnight Hax	Linux vulnerability: Copy fail (CVE-2026-31431)
58169	06 May, 08:13	06 May, 11:00	0.28d	Crystal Units	crylonlis2024.crystal.local backups to thames duration
58166	06 May, 00:00	06 May, 11:16	0.33d	Internal	Check for Security Notices and System Updates
58113	30 Apr, 10:01	06 May, 11:42	3.17d	Novadata	Linux vulnerability: Copy fail (CVE-2026-31431)
58127	30 Apr, 10:08	06 May, 16:55	3.68d	Trident Honda	Linux vulnerability: Copy fail (CVE-2026-31431)
58160	05 May, 11:12	07 May, 09:25	1.82d	Sucden	strlb-gs2-p1l02.sucden.co.uk failing configuration
58179	07 May, 00:00	07 May, 09:59	0.20d	Internal	Check for Security Notices and System Updates
58172	06 May, 15:10	07 May, 10:13	0.50d	Crystal Units	Fw: can't connect lisec server
58180	07 May, 00:06	07 May, 10:42	0.27d	Crystal Units	backy2 cleanup failure \| invalid database
58167	06 May, 00:05	07 May, 10:43	1.27d	Crystal Units	Backy2 cleanup failed on crylonlis001.crystal.local
58161	05 May, 12:21	07 May, 10:44	1.84d	Crystal Units	FW:
58157	05 May, 08:47	07 May, 10:52	2.21d	Crystal Units	crylonlis2024.crystal.local insights client failure
58150	04 May, 10:26	07 May, 17:01	2.90d	AskBio	login to RTP server
58083	29 Apr, 09:59	07 May, 17:16	5.73d	Lantech	ipa-m3.private.ipa.ie root storage volume usage
58064	27 Apr, 14:42	07 May, 17:20	7.26d	OGT	rodney.internal.ogtip.com volume usage /srv/ngs
58192	08 May, 00:00	08 May, 09:02	0.10d	Internal	Check for Security Notices and System Updates
58198	08 May, 10:59	08 May, 11:06	0.01d	NFW	CRITICAL: System Health: Systemd State on nfwgs2.nfw.internal
58197	08 May, 10:37	08 May, 11:07	0.05d	TCV	web4.tcv.org.uk HTTP/S checks timing out
58191	07 May, 17:46	08 May, 11:09	0.34d	DLS Plastics	DOWN: dls-zimbra2.dlsmedical.internal
58181	07 May, 03:08	08 May, 11:10	1.32d	Internal	Websites down on wey.tiger-computing.co.uk
58171	06 May, 14:08	08 May, 11:24	1.73d	Sucden	Storage alert: / on strlb-gs2-p1l01.sucden.co.uk > 90%
58187	07 May, 14:29	08 May, 17:20	1.29d	BD Group	eFiling: File Access Error
58212	11 May, 00:00	11 May, 09:28	0.15d	Internal	Check for Security Notices and System Updates
58217	11 May, 09:30	11 May, 11:52	0.24d	OGT	DOWN: damien.internal.ogtip.com
58214	11 May, 08:37	11 May, 12:32	0.39d	Midnight Hax	fw.midnighthax.com volume usage /boot
58219	12 May, 00:00	12 May, 09:24	0.14d	Internal	Check for Security Notices and System Updates
58220	12 May, 08:04	12 May, 10:51	0.28d	Internal	icinga error
58205	08 May, 14:56	12 May, 11:03	1.61d	AskBio	Storage alert: /home on talisker.synpromics.com
58229	13 May, 10:12	13 May, 10:29	0.03d	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
58124	30 Apr, 10:07	13 May, 10:41	8.06d	TCV	Linux vulnerability: Copy fail (CVE-2026-31431)
58132	30 Apr, 11:27	13 May, 10:48	7.94d	Sucden	Linux kernel security update (CVE-2026-31431)
58225	12 May, 23:12	13 May, 11:02	0.30d	AskBio	rtp-promptdv-01 is down
58226	13 May, 00:00	14 May, 09:13	1.12d	Internal	Check for Security Notices and System Updates
58213	11 May, 08:31	14 May, 10:56	3.24d	OGT	CRITICAL: System Health: Log Rotation on basil.internal.ogtip.com
58193	08 May, 08:13	14 May, 11:18	4.31d	Internal	dirtyfrag exploit
58224	12 May, 16:49	14 May, 12:28	1.57d	AskBio	Cristina
58244	14 May, 12:08	14 May, 13:51	0.17d	TCV	web4/mis.tcv.org.uk /boot volume filling up
58247	15 May, 00:00	15 May, 08:58	0.10d	Internal	Check for Security Notices and System Updates
58100	30 Apr, 09:56	15 May, 09:23	9.94d	Econic Bio	Linux vulnerability: Copy fail (CVE-2026-31431)
58257	15 May, 14:19	15 May, 14:52	0.06d	OGT	blaney.internal.ogtip.com tomcat cron failure
58269	18 May, 00:00	18 May, 10:03	0.21d	Internal	Check for Security Notices and System Updates
58270	18 May, 08:28	18 May, 10:59	0.25d	Troika	tron.troika.lan volume usage /mnt/pve/troika_vm_v2
58275	18 May, 10:35	18 May, 11:41	0.11d	TCV	Storage alert: /var on web4.tcv.org.uk
58276	18 May, 10:37	18 May, 14:54	0.43d	OGT	Storage alert: /srv/illumina_data on rodney.internal.ogtip.com
58255	15 May, 10:42	18 May, 15:02	1.43d	Lantech	ClamAV warnings this morning (15/05/2026)
58230	13 May, 10:12	18 May, 16:58	3.68d	AskBio	Backup failure on macleod.synpromics.com
58284	19 May, 00:00	19 May, 08:45	0.08d	Internal	Check for Security Notices and System Updates
58278	18 May, 10:57	19 May, 10:03	0.91d	AskBio	/tmp cleanup script errors on talisker
58091	30 Apr, 08:53	19 May, 10:04	12.12d	Internal	CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk
58251	15 May, 08:19	19 May, 11:18	2.30d	OGT	basil.internal.ogtip.com volume usage /data
58282	18 May, 16:17	19 May, 11:37	0.53d	OGT	Restart Docker service on Basil
58110	30 Apr, 10:00	19 May, 12:09	12.21d	Lantech	Linux vulnerability: Copy fail (CVE-2026-31431)
58228	13 May, 10:12	19 May, 12:31	4.23d	Gravytrain	Certbot failed on app.prod.qs1.grvytrn.co.uk
58285	19 May, 11:00	19 May, 13:57	0.29d	Troika	Unmerged config file on tron.troika.lan
58290	20 May, 00:00	20 May, 09:10	0.12d	Internal	Check for Security Notices and System Updates
58155	05 May, 08:31	20 May, 09:16	11.07d	Quickline	aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days
58287	19 May, 11:06	20 May, 10:06	0.90d	Crystal Units	Storage utilisation warning: /backup on crylonlis2024.crystal.local
58296	20 May, 09:24	20 May, 10:15	0.09d	Internal	WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
58293	20 May, 08:14	20 May, 12:33	0.43d	OGT	mickey/granddad.internal.ogtip.com configuration failure
58292	20 May, 02:35	20 May, 12:38	0.46d	Internal	DOWN: trent.tiger-computing.co.uk
58271	18 May, 08:50	20 May, 13:36	2.48d	NFW	nfwgs2.nfw.internal volume usage /home
58305	21 May, 00:00	21 May, 09:31	0.15d	Internal	Check for Security Notices and System Updates
58308	21 May, 10:21	21 May, 10:57	0.06d	Geograph	geograph/prod node not ready
58291	20 May, 02:28	21 May, 11:16	1.33d	AskBio	CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com
58307	21 May, 09:18	21 May, 11:17	0.20d	Cirencester College	ccolive.cirencester.local stars HTTP/HTTPS timeouts
58315	22 May, 00:00	22 May, 09:01	0.10d	Internal	Check for Security Notices and System Updates
58117	30 Apr, 10:03	22 May, 09:41	14.96d	Reigate College	Linux vulnerability: Copy fail (CVE-2026-31431)
58273	18 May, 10:26	22 May, 11:59	4.15d	OGT	Run updates failure on blaney.internal.ogtip.com
58321	22 May, 14:57	22 May, 15:19	0.04d	NFW	DOWN: nfwgs2.nfw.internal

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	32.810 msec
System CPU time	7.931 msec
Total CPU time	40.741 msec
Elapsed time	56.284 msec
Context switches	4 voluntary, 61 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-22&queue=Incidents&start=2026-04-20
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-22'
'queue'	'Incidents'
'start'	'2026-04-20'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 4, 20), 'end': datetime.date(2026, 5, 22)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-05-22&queue=Incidents&start=2026-04-20' [GET]>
tickets	[<Ticket(id=8340, rt_number=57958, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-20 00:00:04, last_txn_id=0>, <Ticket(id=8345, rt_number=57963, queue=Incidents, subject=WARNING: Security: Let's Encrypt Certificates on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2026-04-20 09:16:54, last_txn_id=0>, <Ticket(id=8336, rt_number=57954, queue=Incidents, subject=EFSRV-21761 eFiling high load, ticket_status=closed, client=BD Group, priority=81, created=2026-04-17 21:37:17, last_txn_id=0>, <Ticket(id=8300, rt_number=57919, queue=Incidents, subject=Investigate PHP-related issues with staging site, ticket_status=closed, client=Imoves, priority=22, created=2026-04-13 12:16:55, last_txn_id=0>, <Ticket(id=8343, rt_number=57961, queue=Incidents, subject=rc-mss.reigate.ac.uk root volume usage, ticket_status=closed, client=Reigate College, priority=51, created=2026-04-20 08:21:25, last_txn_id=0>, <Ticket(id=8342, rt_number=57960, queue=Incidents, subject=CRITICAL: System Health: Systemd State on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-04-20 08:15:45, last_txn_id=0>, <Ticket(id=8352, rt_number=57970, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-21 00:00:05, last_txn_id=0>, <Ticket(id=8355, rt_number=57973, queue=Incidents, subject=CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-04-21 10:49:43, last_txn_id=0>, <Ticket(id=8356, rt_number=57974, queue=Incidents, subject=UNKNOWN: Hardware: IPMI on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-04-21 11:31:56, last_txn_id=0>, <Ticket(id=8357, rt_number=57975, queue=Incidents, subject=Storage alert: /srv/illumina_data on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-04-21 13:08:18, last_txn_id=0>, <Ticket(id=8358, rt_number=57976, queue=Incidents, subject=WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=41, created=2026-04-21 15:43:05, last_txn_id=0>, <Ticket(id=8341, rt_number=57959, queue=Incidents, subject=rodney1.internal.ogtip.com failed disk, ticket_status=closed, client=OGT, priority=51, created=2026-04-20 08:12:01, last_txn_id=0>, <Ticket(id=8364, rt_number=57982, queue=Incidents, subject=globalstar01/02.sucden.co.uk failed services, ticket_status=closed, client=Sucden, priority=41, created=2026-04-22 07:30:55, last_txn_id=0>, <Ticket(id=8349, rt_number=57967, queue=Incidents, subject=tangram/prod pods in non ready state, ticket_status=closed, client=Tangram, priority=51, created=2026-04-20 14:18:52, last_txn_id=0>, <Ticket(id=8346, rt_number=57964, queue=Incidents, subject=WARNING: Cluster: Csync2 on vmsvr2.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-04-20 09:22:14, last_txn_id=0>, <Ticket(id=8363, rt_number=57981, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-22 00:00:03, last_txn_id=0>, <Ticket(id=8378, rt_number=57996, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-23 00:00:03, last_txn_id=0>, <Ticket(id=8379, rt_number=57997, queue=Incidents, subject=rodney1 reboot/stonith problem, ticket_status=closed, client=OGT, priority=51, created=2026-04-23 07:58:43, last_txn_id=0>, <Ticket(id=8380, rt_number=57998, queue=Incidents, subject=aql-svr-zabbix-app.quickline.co.uk backups to mersey problem, ticket_status=closed, client=Quickline, priority=51, created=2026-04-23 08:04:30, last_txn_id=0>, <Ticket(id=8375, rt_number=57993, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubeJobFailed in gitlab, ticket_status=closed, client=Tangram, priority=41, created=2026-04-22 17:12:06, last_txn_id=0>, <Ticket(id=8376, rt_number=57994, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring, ticket_status=closed, client=Tangram, priority=41, created=2026-04-22 17:16:39, last_txn_id=0>, <Ticket(id=8381, rt_number=57999, queue=Incidents, subject=AskBio outage, ticket_status=closed, client=AskBio, priority=91, created=2026-04-23 11:16:26, last_txn_id=0>, <Ticket(id=8382, rt_number=58000, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePersistentVolumeFillingUp in tcl-monitoring, ticket_status=closed, client=Tangram, priority=51, created=2026-04-23 12:29:13, last_txn_id=0>, <Ticket(id=8383, rt_number=58001, queue=Incidents, subject=WARNING: Puppet: Checking-in on tron.troika.lan, ticket_status=closed, client=Troika, priority=31, created=2026-04-23 15:11:43, last_txn_id=0>, 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priority=41, created=2026-04-27 00:00:04, last_txn_id=0>, <Ticket(id=8402, rt_number=58020, queue=Incidents, subject=equistar03/04 megastar03/04 NTP Timeouts, ticket_status=closed, client=Sucden, priority=71, created=2026-04-26 11:19:06, last_txn_id=0>, <Ticket(id=8388, rt_number=58006, queue=Incidents, subject=Darkmatter ssh oddity, ticket_status=closed, client=AskBio, priority=71, created=2026-04-23 17:24:34, last_txn_id=0>, <Ticket(id=8409, rt_number=58059, queue=Incidents, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=50, created=2026-04-27 12:30:09, last_txn_id=0>, <Ticket(id=8397, rt_number=58015, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring, ticket_status=closed, client=Tangram, priority=41, created=2026-04-24 15:42:36, last_txn_id=0>, <Ticket(id=8421, rt_number=58071, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-04-28 08:05:26, last_txn_id=0>, <Ticket(id=8420, rt_number=58070, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-28 00:00:05, last_txn_id=0>, <Ticket(id=8422, rt_number=58072, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=51, created=2026-04-28 08:35:05, last_txn_id=0>, <Ticket(id=8425, rt_number=58075, queue=Incidents, subject=CRITICAL: HTTP: www.rightsure.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=61, created=2026-04-28 09:09:20, last_txn_id=0>, <Ticket(id=8410, rt_number=58060, queue=Incidents, subject=Printer issue, ticket_status=closed, client=Global Brands, priority=51, created=2026-04-27 12:50:58, last_txn_id=0>, <Ticket(id=8426, rt_number=58076, queue=Incidents, subject=exim4 not starting on coll,jura, ticket_status=closed, client=AskBio, priority=81, created=2026-04-28 12:36:24, last_txn_id=0>, <Ticket(id=8344, rt_number=57962, queue=Incidents, subject=ccolive.cirencester.local storage volume usage /var, ticket_status=closed, client=Cirencester College, priority=52, created=2026-04-20 08:54:16, last_txn_id=0>, <Ticket(id=8406, rt_number=58024, queue=Incidents, subject=tangram/prod pods in non ready state, ticket_status=closed, client=Tangram, priority=51, created=2026-04-27 10:06:31, last_txn_id=0>, <Ticket(id=8432, rt_number=58082, queue=Incidents, subject=woodlands.midnighthax.com high storage volume usage /home, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-04-29 08:15:29, last_txn_id=0>, <Ticket(id=8431, rt_number=58081, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-29 00:00:04, last_txn_id=0>, <Ticket(id=8436, rt_number=58086, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubeJobFailed in nextcloud, ticket_status=closed, client=Internal, priority=51, created=2026-04-29 12:18:46, last_txn_id=0>, <Ticket(id=8435, rt_number=58085, queue=Incidents, subject=talisker.synpromics.com root / volume usage , ticket_status=closed, client=AskBio, priority=61, created=2026-04-29 11:44:51, last_txn_id=0>, <Ticket(id=8326, rt_number=57944, queue=Incidents, subject=ZFS pool data fragmentation on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=73, created=2026-04-16 10:20:00, last_txn_id=2484184>, <Ticket(id=8439, rt_number=58089, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-30 00:00:03, last_txn_id=0>, <Ticket(id=8484, rt_number=58134, queue=Incidents, subject=Green monitoring check showing as a problem in Icinga, ticket_status=closed, client=Internal, priority=41, created=2026-04-30 12:18:55, last_txn_id=0>, <Ticket(id=8518, rt_number=58136, queue=Incidents, subject=Check for 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(CVE-2026-31431), ticket_status=closed, client=ITC Compliance, priority=72, created=2026-04-30 09:59:20, last_txn_id=0>, <Ticket(id=8461, rt_number=58111, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Midnight Hax, priority=72, created=2026-04-30 10:01:06, last_txn_id=0>, <Ticket(id=8551, rt_number=58169, queue=Incidents, subject=crylonlis2024.crystal.local backups to thames duration, ticket_status=closed, client=Crystal Units, priority=81, created=2026-05-06 08:13:43, last_txn_id=0>, <Ticket(id=8548, rt_number=58166, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-06 00:00:03, last_txn_id=0>, <Ticket(id=8463, rt_number=58113, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Novadata, priority=72, created=2026-04-30 10:01:45, last_txn_id=0>, <Ticket(id=8477, rt_number=58127, 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last_txn_id=0>, <Ticket(id=8474, rt_number=58124, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=TCV, priority=53, created=2026-04-30 10:07:34, last_txn_id=0>, <Ticket(id=8482, rt_number=58132, queue=Incidents, subject=Linux kernel security update (CVE-2026-31431), ticket_status=closed, client=Sucden, priority=93, created=2026-04-30 11:27:34, last_txn_id=2491796>, <Ticket(id=8607, rt_number=58225, queue=Incidents, subject=rtp-promptdv-01 is down, ticket_status=closed, client=AskBio, priority=81, created=2026-05-12 23:12:41, last_txn_id=0>, <Ticket(id=8608, rt_number=58226, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-13 00:00:03, last_txn_id=0>, <Ticket(id=8595, rt_number=58213, queue=Incidents, subject=CRITICAL: System Health: Log Rotation on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=32, created=2026-05-11 08:31:39, last_txn_id=0>, <Ticket(id=8575, rt_number=58193, queue=Incidents, subject=dirtyfrag exploit, ticket_status=closed, client=Internal, priority=62, created=2026-05-08 08:13:39, last_txn_id=0>, <Ticket(id=8606, rt_number=58224, queue=Incidents, subject=Cristina, ticket_status=closed, client=AskBio, priority=71, created=2026-05-12 16:49:03, last_txn_id=0>, <Ticket(id=8626, rt_number=58244, queue=Incidents, subject=web4/mis.tcv.org.uk /boot volume filling up, ticket_status=closed, client=TCV, priority=51, created=2026-05-14 12:08:20, last_txn_id=0>, <Ticket(id=8629, rt_number=58247, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-15 00:00:03, last_txn_id=0>, <Ticket(id=8450, rt_number=58100, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Econic Bio, priority=73, created=2026-04-30 09:56:48, last_txn_id=0>, <Ticket(id=8639, rt_number=58257, queue=Incidents, subject=blaney.internal.ogtip.com tomcat cron failure, ticket_status=closed, client=OGT, priority=21, created=2026-05-15 14:19:31, last_txn_id=0>, <Ticket(id=8651, rt_number=58269, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-18 00:00:05, last_txn_id=0>, <Ticket(id=8652, rt_number=58270, queue=Incidents, subject=tron.troika.lan volume usage /mnt/pve/troika_vm_v2, ticket_status=closed, client=Troika, priority=41, created=2026-05-18 08:28:41, last_txn_id=0>, <Ticket(id=8657, rt_number=58275, queue=Incidents, subject=Storage alert: /var on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=41, created=2026-05-18 10:35:20, last_txn_id=0>, <Ticket(id=8658, rt_number=58276, queue=Incidents, subject=Storage alert: /srv/illumina_data on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-05-18 10:37:54, last_txn_id=0>, <Ticket(id=8637, rt_number=58255, queue=Incidents, subject=ClamAV warnings this morning (15/05/2026), ticket_status=closed, client=Lantech, priority=41, created=2026-05-15 10:42:49, last_txn_id=0>, <Ticket(id=8612, rt_number=58230, queue=Incidents, subject=Backup failure on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=62, created=2026-05-13 10:12:42, last_txn_id=0>, <Ticket(id=8666, rt_number=58284, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-19 00:00:05, last_txn_id=0>, <Ticket(id=8660, rt_number=58278, queue=Incidents, subject=/tmp cleanup script errors on talisker, ticket_status=closed, client=AskBio, priority=61, created=2026-05-18 10:57:23, last_txn_id=0>, <Ticket(id=8441, rt_number=58091, queue=Incidents, subject=CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=53, created=2026-04-30 08:53:57, last_txn_id=2498019>, <Ticket(id=8633, rt_number=58251, queue=Incidents, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=31, created=2026-05-15 08:19:58, last_txn_id=0>, <Ticket(id=8664, rt_number=58282, queue=Incidents, subject=Restart Docker service on Basil, ticket_status=closed, client=OGT, priority=51, created=2026-05-18 16:17:16, last_txn_id=0>, <Ticket(id=8460, rt_number=58110, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Lantech, priority=53, created=2026-04-30 10:00:51, last_txn_id=0>, <Ticket(id=8610, rt_number=58228, queue=Incidents, subject=Certbot failed on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=22, created=2026-05-13 10:12:33, last_txn_id=0>, <Ticket(id=8667, rt_number=58285, queue=Incidents, subject=Unmerged config file on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-05-19 11:00:40, last_txn_id=0>, <Ticket(id=8672, rt_number=58290, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-20 00:00:03, last_txn_id=0>, <Ticket(id=8537, rt_number=58155, queue=Incidents, subject=aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days, ticket_status=closed, client=Quickline, priority=53, created=2026-05-05 08:31:42, last_txn_id=0>, <Ticket(id=8669, rt_number=58287, queue=Incidents, subject=Storage utilisation warning: /backup on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2026-05-19 11:06:09, last_txn_id=0>, <Ticket(id=8678, rt_number=58296, queue=Incidents, subject=WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-05-20 09:24:38, last_txn_id=0>, <Ticket(id=8675, rt_number=58293, queue=Incidents, subject=mickey/granddad.internal.ogtip.com configuration failure, ticket_status=closed, client=OGT, priority=41, created=2026-05-20 08:14:07, last_txn_id=0>, <Ticket(id=8674, rt_number=58292, queue=Incidents, subject=DOWN: trent.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2026-05-20 02:35:34, last_txn_id=0>, <Ticket(id=8653, rt_number=58271, queue=Incidents, subject=nfwgs2.nfw.internal volume usage /home, ticket_status=closed, client=NFW, priority=51, created=2026-05-18 08:50:51, last_txn_id=0>, <Ticket(id=8719, rt_number=58305, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-21 00:00:03, last_txn_id=0>, <Ticket(id=8722, rt_number=58308, queue=Incidents, subject=geograph/prod node not ready, ticket_status=closed, client=Geograph, priority=51, created=2026-05-21 10:21:28, last_txn_id=0>, <Ticket(id=8673, rt_number=58291, queue=Incidents, subject=CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2026-05-20 02:28:24, last_txn_id=0>, <Ticket(id=8721, rt_number=58307, queue=Incidents, subject=ccolive.cirencester.local stars HTTP/HTTPS timeouts, ticket_status=closed, client=Cirencester College, priority=61, created=2026-05-21 09:18:45, last_txn_id=0>, <Ticket(id=8729, rt_number=58315, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-22 00:00:03, last_txn_id=0>, <Ticket(id=8467, rt_number=58117, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Reigate College, priority=74, created=2026-04-30 10:03:37, last_txn_id=0>, <Ticket(id=8655, rt_number=58273, queue=Incidents, subject=Run updates failure on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-05-18 10:26:58, last_txn_id=0>, <Ticket(id=8735, rt_number=58321, queue=Incidents, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=61, created=2026-05-22 14:57:50, last_txn_id=0>]

Ticket resolution report for Incidents

20 Apr - 22 May

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