Ticket resolution report for Incidents

13 Apr - 15 May

RT	Created	Closed	Resolution time	Client	Subject
57881	13 Apr, 00:00	13 Apr, 09:30	0.15d	Internal	Check for Security Notices and System Updates
57877	11 Apr, 08:03	13 Apr, 10:10	0.22d	AskBio	All systems down
57884	13 Apr, 08:30	13 Apr, 10:15	0.18d	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
57917	13 Apr, 11:45	13 Apr, 13:01	0.13d	Internal	Error when reviewing draft schedules
57883	13 Apr, 08:21	13 Apr, 15:45	0.74d	Koinex	WARNING: Mail: Queue Length on koinexserver.home
57876	10 Apr, 15:39	13 Apr, 15:58	1.03d	OGT	Storage alert: /srv/department on rodney.internal.ogtip.com
57924	14 Apr, 08:01	14 Apr, 08:35	0.06d	Trident Honda	CRITICAL: Cluster: Pacemaker CRM on vmsvr2.trident.lan
57923	14 Apr, 00:00	14 Apr, 09:13	0.12d	Internal	Check for Security Notices and System Updates
57927	14 Apr, 11:25	14 Apr, 11:55	0.05d	Trident Honda	smbfs1.trident.lan root storage volume usage
57934	15 Apr, 00:00	15 Apr, 09:07	0.11d	Internal	Check for Security Notices and System Updates
57929	14 Apr, 12:57	15 Apr, 09:07	0.62d	Trident Honda	WARNING: Cluster: Pacemaker CRM on vmsvr1.trident.lan
57939	15 Apr, 10:10	15 Apr, 10:15	0.01d	Lantech	CRITICAL: HTTP: moodle.ipa.ie HTTPS on moodle.ipa.ie
57937	15 Apr, 07:34	16 Apr, 09:12	1.12d	Quickline	Disk critically full on aql-svr-zabbix-db
57942	16 Apr, 00:00	16 Apr, 09:14	0.12d	Internal	Check for Security Notices and System Updates
57941	15 Apr, 18:35	16 Apr, 10:09	0.22d	AskBio	/var on Talisker at 90%
57945	16 Apr, 10:23	16 Apr, 10:32	0.02d	Internal	WARNING: Special: IcingaDB State on towy2.tiger-computing.co.uk
57859	09 Apr, 08:23	16 Apr, 11:22	5.30d	Internal	tcl/avon prometheus job missing
57938	15 Apr, 09:12	16 Apr, 11:53	1.27d	Sucden	CRITICAL: HTTP: Uyuni HTTPS on patrs-gs2-p1l01.sucden.co.uk
57947	17 Apr, 00:00	17 Apr, 08:48	0.08d	Internal	Check for Security Notices and System Updates
57930	14 Apr, 13:01	17 Apr, 10:09	2.71d	Sucden	Storage alert: /srv/uyuni/srv/www on patrs-gs2-p1l01.sucden.co.uk
57951	17 Apr, 12:46	17 Apr, 15:11	0.24d	Midnight Hax	Fix package double declaration on ws-trixie.midnighthax.com
57958	20 Apr, 00:00	20 Apr, 10:01	0.20d	Internal	Check for Security Notices and System Updates
57963	20 Apr, 09:16	20 Apr, 10:39	0.14d	AskBio	WARNING: Security: Let's Encrypt Certificates on darkmatter.synpromics.com
57954	17 Apr, 21:37	20 Apr, 11:11	0.32d	BD Group	EFSRV-21761 eFiling high load
57919	13 Apr, 12:16	20 Apr, 12:35	5.03d	Imoves	Investigate PHP-related issues with staging site
57961	20 Apr, 08:21	20 Apr, 13:02	0.47d	Reigate College	rc-mss.reigate.ac.uk root volume usage
57960	20 Apr, 08:15	20 Apr, 15:41	0.74d	Troika	CRITICAL: System Health: Systemd State on tron.troika.lan
57970	21 Apr, 00:00	21 Apr, 08:42	0.07d	Internal	Check for Security Notices and System Updates
57973	21 Apr, 10:49	21 Apr, 11:33	0.07d	Internal	CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk
57974	21 Apr, 11:31	21 Apr, 14:12	0.27d	Troika	UNKNOWN: Hardware: IPMI on tron.troika.lan
57975	21 Apr, 13:08	21 Apr, 15:23	0.23d	OGT	Storage alert: /srv/illumina_data on rodney.internal.ogtip.com
57976	21 Apr, 15:43	21 Apr, 15:54	0.02d	NFW	WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal
57959	20 Apr, 08:12	21 Apr, 17:13	1.90d	OGT	rodney1.internal.ogtip.com failed disk
57982	22 Apr, 07:30	22 Apr, 08:55	0.09d	Sucden	globalstar01/02.sucden.co.uk failed services
57967	20 Apr, 14:18	22 Apr, 10:04	1.58d	Tangram	tangram/prod pods in non ready state
57964	20 Apr, 09:22	22 Apr, 10:48	2.14d	Trident Honda	WARNING: Cluster: Csync2 on vmsvr2.trident.lan
57981	22 Apr, 00:00	22 Apr, 11:18	0.33d	Internal	Check for Security Notices and System Updates
57996	23 Apr, 00:00	23 Apr, 08:56	0.09d	Internal	Check for Security Notices and System Updates
57997	23 Apr, 07:58	23 Apr, 10:40	0.27d	OGT	rodney1 reboot/stonith problem
57998	23 Apr, 08:04	23 Apr, 10:45	0.27d	Quickline	aql-svr-zabbix-app.quickline.co.uk backups to mersey problem
57993	22 Apr, 17:12	23 Apr, 12:04	0.49d	Tangram	[FIRING: 1 for tangram/prod] KubeJobFailed in gitlab
57994	22 Apr, 17:16	23 Apr, 12:12	0.49d	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring
57999	23 Apr, 11:16	23 Apr, 12:50	0.16d	AskBio	AskBio outage
58000	23 Apr, 12:29	23 Apr, 13:30	0.10d	Tangram	[FIRING: 1 for tangram/prod] KubePersistentVolumeFillingUp in tcl-monitoring
58001	23 Apr, 15:11	23 Apr, 15:24	0.02d	Troika	WARNING: Puppet: Checking-in on tron.troika.lan
58007	24 Apr, 00:00	24 Apr, 09:19	0.13d	Internal	Check for Security Notices and System Updates
58008	24 Apr, 08:25	24 Apr, 09:46	0.13d	Tangram	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk
57972	21 Apr, 10:15	24 Apr, 10:27	3.02d	Sucden	Connectivity Issue from IXN and PPS and GS2 to Azure.
58009	24 Apr, 10:56	24 Apr, 14:52	0.39d	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
58022	27 Apr, 00:00	27 Apr, 09:23	0.14d	Internal	Check for Security Notices and System Updates
58020	26 Apr, 11:19	27 Apr, 09:47	0.18d	Sucden	equistar03/04 megastar03/04 NTP Timeouts
58006	23 Apr, 17:24	27 Apr, 11:40	1.43d	AskBio	Darkmatter ssh oddity
58059	27 Apr, 12:30	27 Apr, 12:33	0.01d	NFW	DOWN: nfwgs2.nfw.internal
58015	24 Apr, 15:42	27 Apr, 17:14	1.15d	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring
58071	28 Apr, 08:05	28 Apr, 08:32	0.05d	Midnight Hax	CRITICAL: NRPE Disk: All Disks on woodlands.midnighthax.com
58070	28 Apr, 00:00	28 Apr, 09:27	0.15d	Internal	Check for Security Notices and System Updates
58072	28 Apr, 08:35	28 Apr, 09:52	0.13d	Koinex	DOWN: koinexserver.home
58075	28 Apr, 09:09	28 Apr, 10:43	0.16d	Gravytrain	CRITICAL: HTTP: www.rightsure.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
58060	27 Apr, 12:50	28 Apr, 14:36	1.18d	Global Brands	Printer issue
58076	28 Apr, 12:36	28 Apr, 17:03	0.44d	AskBio	exim4 not starting on coll,jura
57962	20 Apr, 08:54	28 Apr, 17:03	6.82d	Cirencester College	ccolive.cirencester.local storage volume usage /var
58024	27 Apr, 10:06	29 Apr, 08:12	1.81d	Tangram	tangram/prod pods in non ready state
58082	29 Apr, 08:15	29 Apr, 08:27	0.02d	Midnight Hax	woodlands.midnighthax.com high storage volume usage /home
58081	29 Apr, 00:00	29 Apr, 08:37	0.06d	Internal	Check for Security Notices and System Updates
58086	29 Apr, 12:18	29 Apr, 12:33	0.03d	Internal	[FIRING: 1 for tcl/avon] KubeJobFailed in nextcloud
58085	29 Apr, 11:44	29 Apr, 14:53	0.31d	AskBio	talisker.synpromics.com root / volume usage
57944	16 Apr, 10:20	29 Apr, 16:58	9.66d	AskBio	ZFS pool data fragmentation on talisker.synpromics.com
58089	30 Apr, 00:00	30 Apr, 11:20	0.33d	Internal	Check for Security Notices and System Updates
58134	30 Apr, 12:18	30 Apr, 15:34	0.33d	Internal	Green monitoring check showing as a problem in Icinga
58136	01 May, 00:00	01 May, 09:14	0.12d	Internal	Check for Security Notices and System Updates
58078	28 Apr, 14:51	01 May, 10:07	2.53d	TCV	RT autoreply issues
58019	26 Apr, 02:27	01 May, 11:23	4.34d	Top To Toe	Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received))
58093	30 Apr, 09:53	01 May, 14:51	1.50d	AskBio	Linux vulnerability: Copy fail (CVE-2026-31431)
58109	30 Apr, 10:00	01 May, 15:49	1.58d	Koinex	Linux vulnerability: Copy fail (CVE-2026-31431)
58141	01 May, 16:21	01 May, 17:08	0.08d	Sucden	DOWN: patrs-gs2-p1l01.sucden.co.uk
58146	04 May, 00:00	05 May, 08:58	0.10d	Internal	Check for Security Notices and System Updates
58095	30 Apr, 09:54	05 May, 09:28	1.96d	Azura	Linux vulnerability: Copy fail (CVE-2026-31431)
58154	05 May, 08:21	05 May, 09:53	0.15d	Globecast	gcukscheddbdev and gcukscheddb01 insights client failure
58153	05 May, 08:18	05 May, 11:33	0.32d	Gravytrain	prod.gt1.grvytrn.co.uk certbot renew failure
58140	01 May, 16:19	05 May, 12:17	0.60d	Midnight Hax	CRITICAL: Disk: fstab mounts on woodlands.midnighthax.com
58144	02 May, 20:01	05 May, 14:39	0.67d	Sucden	CRITICAL: System Health: Systemd State on megastar04.sucden.co.uk
58096	30 Apr, 09:55	05 May, 15:25	2.55d	BD Group	Linux vulnerability: Copy fail (CVE-2026-31431)
58104	30 Apr, 09:58	05 May, 16:25	2.65d	Globecast	Linux vulnerability: Copy fail (CVE-2026-31431)
58107	30 Apr, 09:59	06 May, 10:44	3.08d	ITC Compliance	Linux vulnerability: Copy fail (CVE-2026-31431)
58111	30 Apr, 10:01	06 May, 10:46	3.08d	Midnight Hax	Linux vulnerability: Copy fail (CVE-2026-31431)
58169	06 May, 08:13	06 May, 11:00	0.28d	Crystal Units	crylonlis2024.crystal.local backups to thames duration
58166	06 May, 00:00	06 May, 11:16	0.33d	Internal	Check for Security Notices and System Updates
58113	30 Apr, 10:01	06 May, 11:42	3.17d	Novadata	Linux vulnerability: Copy fail (CVE-2026-31431)
58127	30 Apr, 10:08	06 May, 16:55	3.68d	Trident Honda	Linux vulnerability: Copy fail (CVE-2026-31431)
58160	05 May, 11:12	07 May, 09:25	1.82d	Sucden	strlb-gs2-p1l02.sucden.co.uk failing configuration
58179	07 May, 00:00	07 May, 09:59	0.20d	Internal	Check for Security Notices and System Updates
58172	06 May, 15:10	07 May, 10:13	0.50d	Crystal Units	Fw: can't connect lisec server
58180	07 May, 00:06	07 May, 10:42	0.27d	Crystal Units	backy2 cleanup failure \| invalid database
58167	06 May, 00:05	07 May, 10:43	1.27d	Crystal Units	Backy2 cleanup failed on crylonlis001.crystal.local
58161	05 May, 12:21	07 May, 10:44	1.84d	Crystal Units	FW:
58157	05 May, 08:47	07 May, 10:52	2.21d	Crystal Units	crylonlis2024.crystal.local insights client failure
58150	04 May, 10:26	07 May, 17:01	2.90d	AskBio	login to RTP server
58083	29 Apr, 09:59	07 May, 17:16	5.73d	Lantech	ipa-m3.private.ipa.ie root storage volume usage
58064	27 Apr, 14:42	07 May, 17:20	7.26d	OGT	rodney.internal.ogtip.com volume usage /srv/ngs
58192	08 May, 00:00	08 May, 09:02	0.10d	Internal	Check for Security Notices and System Updates
58198	08 May, 10:59	08 May, 11:06	0.01d	NFW	CRITICAL: System Health: Systemd State on nfwgs2.nfw.internal
58197	08 May, 10:37	08 May, 11:07	0.05d	TCV	web4.tcv.org.uk HTTP/S checks timing out
58191	07 May, 17:46	08 May, 11:09	0.34d	DLS Plastics	DOWN: dls-zimbra2.dlsmedical.internal
58181	07 May, 03:08	08 May, 11:10	1.32d	Internal	Websites down on wey.tiger-computing.co.uk
58171	06 May, 14:08	08 May, 11:24	1.73d	Sucden	Storage alert: / on strlb-gs2-p1l01.sucden.co.uk > 90%
58187	07 May, 14:29	08 May, 17:20	1.29d	BD Group	eFiling: File Access Error
58212	11 May, 00:00	11 May, 09:28	0.15d	Internal	Check for Security Notices and System Updates
58217	11 May, 09:30	11 May, 11:52	0.24d	OGT	DOWN: damien.internal.ogtip.com
58214	11 May, 08:37	11 May, 12:32	0.39d	Midnight Hax	fw.midnighthax.com volume usage /boot
58219	12 May, 00:00	12 May, 09:24	0.14d	Internal	Check for Security Notices and System Updates
58220	12 May, 08:04	12 May, 10:51	0.28d	Internal	icinga error
58205	08 May, 14:56	12 May, 11:03	1.61d	AskBio	Storage alert: /home on talisker.synpromics.com
58229	13 May, 10:12	13 May, 10:29	0.03d	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
58124	30 Apr, 10:07	13 May, 10:41	8.06d	TCV	Linux vulnerability: Copy fail (CVE-2026-31431)
58132	30 Apr, 11:27	13 May, 10:48	7.94d	Sucden	Linux kernel security update (CVE-2026-31431)
58225	12 May, 23:12	13 May, 11:02	0.30d	AskBio	rtp-promptdv-01 is down
58226	13 May, 00:00	14 May, 09:13	1.12d	Internal	Check for Security Notices and System Updates
58213	11 May, 08:31	14 May, 10:56	3.24d	OGT	CRITICAL: System Health: Log Rotation on basil.internal.ogtip.com
58193	08 May, 08:13	14 May, 11:18	4.31d	Internal	dirtyfrag exploit
58224	12 May, 16:49	14 May, 12:28	1.57d	AskBio	Cristina
58244	14 May, 12:08	14 May, 13:51	0.17d	TCV	web4/mis.tcv.org.uk /boot volume filling up
58247	15 May, 00:00	15 May, 08:58	0.10d	Internal	Check for Security Notices and System Updates
58100	30 Apr, 09:56	15 May, 09:23	9.94d	Econic Bio	Linux vulnerability: Copy fail (CVE-2026-31431)
58257	15 May, 14:19	15 May, 14:52	0.06d	OGT	blaney.internal.ogtip.com tomcat cron failure

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	170.277 msec
System CPU time	0.088 msec
Total CPU time	170.365 msec
Elapsed time	178.830 msec
Context switches	95 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-15&queue=Incidents&start=2026-04-13
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-15'
'queue'	'Incidents'
'start'	'2026-04-13'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 4, 13), 'end': datetime.date(2026, 5, 15)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-05-15&queue=Incidents&start=2026-04-13' [GET]>
tickets	[<Ticket(id=8262, rt_number=57881, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-13 00:00:04, last_txn_id=0>, <Ticket(id=8258, rt_number=57877, queue=Incidents, subject=All systems down, ticket_status=closed, client=AskBio, priority=91, created=2026-04-11 08:03:30, last_txn_id=0>, <Ticket(id=8265, rt_number=57884, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=41, created=2026-04-13 08:30:00, last_txn_id=0>, <Ticket(id=8298, rt_number=57917, queue=Incidents, subject=Error when reviewing draft schedules, ticket_status=closed, client=Internal, priority=51, created=2026-04-13 11:45:50, last_txn_id=0>, <Ticket(id=8264, rt_number=57883, queue=Incidents, subject=WARNING: Mail: Queue Length on koinexserver.home, ticket_status=closed, client=Koinex, priority=51, created=2026-04-13 08:21:58, last_txn_id=0>, <Ticket(id=8257, rt_number=57876, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-04-10 15:39:04, last_txn_id=0>, <Ticket(id=8305, rt_number=57924, queue=Incidents, subject=CRITICAL: Cluster: Pacemaker CRM on vmsvr2.trident.lan, ticket_status=closed, client=Trident Honda, priority=61, created=2026-04-14 08:01:30, last_txn_id=0>, <Ticket(id=8304, rt_number=57923, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-14 00:00:05, last_txn_id=0>, <Ticket(id=8308, rt_number=57927, queue=Incidents, subject=smbfs1.trident.lan root storage volume usage , ticket_status=closed, client=Trident Honda, priority=51, created=2026-04-14 11:25:47, last_txn_id=0>, <Ticket(id=8315, rt_number=57934, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-15 00:00:03, last_txn_id=0>, <Ticket(id=8310, rt_number=57929, queue=Incidents, subject=WARNING: Cluster: Pacemaker CRM on vmsvr1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-04-14 12:57:58, last_txn_id=0>, <Ticket(id=8320, rt_number=57939, queue=Incidents, subject=CRITICAL: HTTP: moodle.ipa.ie HTTPS on moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=41, created=2026-04-15 10:10:33, last_txn_id=0>, <Ticket(id=8318, rt_number=57937, queue=Incidents, subject=Disk critically full on aql-svr-zabbix-db, ticket_status=closed, client=Quickline, priority=81, created=2026-04-15 07:34:19, last_txn_id=2482732>, <Ticket(id=8323, rt_number=57942, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-16 00:00:03, last_txn_id=0>, <Ticket(id=8322, rt_number=57941, queue=Incidents, subject=/var on Talisker at 90%, ticket_status=closed, client=AskBio, priority=71, created=2026-04-15 18:35:20, last_txn_id=0>, <Ticket(id=8327, rt_number=57945, queue=Incidents, subject=WARNING: Special: IcingaDB State on towy2.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2026-04-16 10:23:17, last_txn_id=0>, <Ticket(id=8240, rt_number=57859, queue=Incidents, subject=tcl/avon prometheus job missing, ticket_status=closed, client=Internal, priority=52, created=2026-04-09 08:23:52, last_txn_id=0>, <Ticket(id=8319, rt_number=57938, queue=Incidents, subject=CRITICAL: HTTP: Uyuni HTTPS on patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=1, created=2026-04-15 09:12:59, last_txn_id=0>, <Ticket(id=8329, rt_number=57947, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-17 00:00:03, last_txn_id=0>, <Ticket(id=8311, rt_number=57930, queue=Incidents, subject=Storage alert: /srv/uyuni/srv/www on patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=42, created=2026-04-14 13:01:03, last_txn_id=0>, <Ticket(id=8333, rt_number=57951, queue=Incidents, subject=Fix package double declaration on ws-trixie.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-04-17 12:46:55, last_txn_id=0>, <Ticket(id=8340, rt_number=57958, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-20 00:00:04, last_txn_id=0>, <Ticket(id=8345, rt_number=57963, queue=Incidents, subject=WARNING: Security: Let's Encrypt Certificates on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2026-04-20 09:16:54, last_txn_id=0>, <Ticket(id=8336, rt_number=57954, queue=Incidents, subject=EFSRV-21761 eFiling high load, ticket_status=closed, client=BD Group, priority=81, created=2026-04-17 21:37:17, last_txn_id=0>, <Ticket(id=8300, rt_number=57919, queue=Incidents, subject=Investigate PHP-related issues with staging site, ticket_status=closed, client=Imoves, priority=22, created=2026-04-13 12:16:55, last_txn_id=0>, <Ticket(id=8343, rt_number=57961, queue=Incidents, subject=rc-mss.reigate.ac.uk root volume usage, ticket_status=closed, client=Reigate College, priority=51, created=2026-04-20 08:21:25, last_txn_id=0>, <Ticket(id=8342, rt_number=57960, queue=Incidents, subject=CRITICAL: System Health: Systemd State on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-04-20 08:15:45, last_txn_id=0>, <Ticket(id=8352, rt_number=57970, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-21 00:00:05, last_txn_id=0>, <Ticket(id=8355, rt_number=57973, queue=Incidents, subject=CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Internal, priority=41, 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priority=41, created=2026-04-22 07:30:55, last_txn_id=0>, <Ticket(id=8349, rt_number=57967, queue=Incidents, subject=tangram/prod pods in non ready state, ticket_status=closed, client=Tangram, priority=51, created=2026-04-20 14:18:52, last_txn_id=0>, <Ticket(id=8346, rt_number=57964, queue=Incidents, subject=WARNING: Cluster: Csync2 on vmsvr2.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-04-20 09:22:14, last_txn_id=0>, <Ticket(id=8363, rt_number=57981, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-22 00:00:03, last_txn_id=0>, <Ticket(id=8378, rt_number=57996, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-23 00:00:03, last_txn_id=0>, <Ticket(id=8379, rt_number=57997, queue=Incidents, subject=rodney1 reboot/stonith problem, ticket_status=closed, client=OGT, 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queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-04-24 10:56:16, last_txn_id=0>, <Ticket(id=8404, rt_number=58022, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-27 00:00:04, last_txn_id=0>, <Ticket(id=8402, rt_number=58020, queue=Incidents, subject=equistar03/04 megastar03/04 NTP Timeouts, ticket_status=closed, client=Sucden, priority=71, created=2026-04-26 11:19:06, last_txn_id=0>, <Ticket(id=8388, rt_number=58006, queue=Incidents, subject=Darkmatter ssh oddity, ticket_status=closed, client=AskBio, priority=71, created=2026-04-23 17:24:34, last_txn_id=0>, <Ticket(id=8409, rt_number=58059, queue=Incidents, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=50, created=2026-04-27 12:30:09, last_txn_id=0>, <Ticket(id=8397, rt_number=58015, queue=Incidents, subject=[FIRING: 1 for 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subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=AskBio, priority=91, created=2026-04-30 09:53:11, last_txn_id=2492662>, <Ticket(id=8459, rt_number=58109, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Koinex, priority=51, created=2026-04-30 10:00:12, last_txn_id=0>, <Ticket(id=8523, rt_number=58141, queue=Incidents, subject=DOWN: patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=11, created=2026-05-01 16:21:05, last_txn_id=0>, <Ticket(id=8528, rt_number=58146, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-04 00:00:05, last_txn_id=0>, <Ticket(id=8445, rt_number=58095, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Azura, priority=72, created=2026-04-30 09:54:42, last_txn_id=0>, <Ticket(id=8536, rt_number=58154, queue=Incidents, subject=gcukscheddbdev and gcukscheddb01 insights client failure, ticket_status=closed, client=Globecast, priority=41, created=2026-05-05 08:21:57, last_txn_id=0>, <Ticket(id=8535, rt_number=58153, queue=Incidents, subject=prod.gt1.grvytrn.co.uk certbot renew failure, ticket_status=closed, client=Gravytrain, priority=51, created=2026-05-05 08:18:52, last_txn_id=0>, <Ticket(id=8522, rt_number=58140, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=51, created=2026-05-01 16:19:10, last_txn_id=0>, <Ticket(id=8526, rt_number=58144, queue=Incidents, subject=CRITICAL: System Health: Systemd State on megastar04.sucden.co.uk, ticket_status=closed, client=Sucden, priority=81, created=2026-05-02 20:01:02, last_txn_id=0>, <Ticket(id=8446, rt_number=58096, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=BD Group, priority=92, 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ticket_status=closed, client=Internal, priority=41, created=2026-05-06 00:00:03, last_txn_id=0>, <Ticket(id=8463, rt_number=58113, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Novadata, priority=72, created=2026-04-30 10:01:45, last_txn_id=0>, <Ticket(id=8477, rt_number=58127, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Trident Honda, priority=72, created=2026-04-30 10:08:41, last_txn_id=2495678>, <Ticket(id=8542, rt_number=58160, queue=Incidents, subject=strlb-gs2-p1l02.sucden.co.uk failing configuration, ticket_status=closed, client=Sucden, priority=71, created=2026-05-05 11:12:22, last_txn_id=0>, <Ticket(id=8561, rt_number=58179, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-07 00:00:03, last_txn_id=0>, <Ticket(id=8554, rt_number=58172, queue=Incidents, subject=Fw: can't connect lisec server, ticket_status=closed, client=Crystal Units, priority=81, created=2026-05-06 15:10:47, last_txn_id=2495647>, <Ticket(id=8562, rt_number=58180, queue=Incidents, subject=backy2 cleanup failure \| invalid database, ticket_status=closed, client=Crystal Units, priority=71, created=2026-05-07 00:06:47, last_txn_id=0>, <Ticket(id=8549, rt_number=58167, queue=Incidents, subject=Backy2 cleanup failed on crylonlis001.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2026-05-06 00:05:36, last_txn_id=0>, <Ticket(id=8543, rt_number=58161, queue=Incidents, subject=FW: , ticket_status=closed, client=Crystal Units, priority=71, created=2026-05-05 12:21:22, last_txn_id=2494941>, <Ticket(id=8539, rt_number=58157, queue=Incidents, subject=crylonlis2024.crystal.local insights client failure, ticket_status=closed, client=Crystal Units, priority=61, created=2026-05-05 08:47:13, last_txn_id=0>, <Ticket(id=8532, rt_number=58150, queue=Incidents, subject=login to RTP server, ticket_status=closed, client=AskBio, priority=72, created=2026-05-04 10:26:50, last_txn_id=2493993>, <Ticket(id=8433, rt_number=58083, queue=Incidents, subject=ipa-m3.private.ipa.ie root storage volume usage, ticket_status=closed, client=Lantech, priority=22, created=2026-04-29 09:59:45, last_txn_id=0>, <Ticket(id=8414, rt_number=58064, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/ngs, ticket_status=closed, client=OGT, priority=43, created=2026-04-27 14:42:56, last_txn_id=0>, <Ticket(id=8574, rt_number=58192, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-08 00:00:03, last_txn_id=0>, <Ticket(id=8580, rt_number=58198, queue=Incidents, subject=CRITICAL: System Health: Systemd State on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=21, created=2026-05-08 10:59:04, last_txn_id=0>, <Ticket(id=8579, rt_number=58197, queue=Incidents, subject=web4.tcv.org.uk HTTP/S checks timing out, ticket_status=closed, client=TCV, priority=61, created=2026-05-08 10:37:33, last_txn_id=0>, <Ticket(id=8573, rt_number=58191, queue=Incidents, subject=DOWN: dls-zimbra2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=1, created=2026-05-07 17:46:00, last_txn_id=0>, <Ticket(id=8563, rt_number=58181, queue=Incidents, subject=Websites down on wey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=71, created=2026-05-07 03:08:05, last_txn_id=0>, <Ticket(id=8553, rt_number=58171, queue=Incidents, subject=Storage alert: / on strlb-gs2-p1l01.sucden.co.uk > 90%, ticket_status=closed, client=Sucden, priority=71, created=2026-05-06 14:08:42, last_txn_id=0>, <Ticket(id=8569, rt_number=58187, queue=Incidents, subject=eFiling: File Access Error, ticket_status=closed, client=BD Group, priority=81, created=2026-05-07 14:29:06, last_txn_id=0>, <Ticket(id=8594, rt_number=58212, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-11 00:00:05, last_txn_id=0>, <Ticket(id=8599, rt_number=58217, queue=Incidents, subject=DOWN: damien.internal.ogtip.com, ticket_status=closed, client=OGT, priority=31, created=2026-05-11 09:30:25, last_txn_id=0>, <Ticket(id=8596, rt_number=58214, queue=Incidents, subject=fw.midnighthax.com volume usage /boot, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-05-11 08:37:37, last_txn_id=0>, <Ticket(id=8601, rt_number=58219, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-12 00:00:05, last_txn_id=0>, <Ticket(id=8602, rt_number=58220, queue=Incidents, subject=icinga error, ticket_status=closed, client=Internal, priority=61, created=2026-05-12 08:04:05, last_txn_id=0>, <Ticket(id=8587, rt_number=58205, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=81, created=2026-05-08 14:56:05, last_txn_id=0>, <Ticket(id=8611, rt_number=58229, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=41, created=2026-05-13 10:12:40, last_txn_id=0>, <Ticket(id=8474, rt_number=58124, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=TCV, priority=53, created=2026-04-30 10:07:34, last_txn_id=0>, <Ticket(id=8482, rt_number=58132, queue=Incidents, subject=Linux kernel security update (CVE-2026-31431), ticket_status=closed, client=Sucden, priority=93, created=2026-04-30 11:27:34, last_txn_id=2491796>, <Ticket(id=8607, rt_number=58225, queue=Incidents, subject=rtp-promptdv-01 is down, ticket_status=closed, client=AskBio, priority=81, created=2026-05-12 23:12:41, last_txn_id=0>, <Ticket(id=8608, rt_number=58226, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-13 00:00:03, last_txn_id=0>, <Ticket(id=8595, rt_number=58213, queue=Incidents, subject=CRITICAL: System Health: Log Rotation on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=32, created=2026-05-11 08:31:39, last_txn_id=0>, <Ticket(id=8575, rt_number=58193, queue=Incidents, subject=dirtyfrag exploit, ticket_status=closed, client=Internal, priority=62, created=2026-05-08 08:13:39, last_txn_id=0>, <Ticket(id=8606, rt_number=58224, queue=Incidents, subject=Cristina, ticket_status=closed, client=AskBio, priority=71, created=2026-05-12 16:49:03, last_txn_id=0>, <Ticket(id=8626, rt_number=58244, queue=Incidents, subject=web4/mis.tcv.org.uk /boot volume filling up, ticket_status=closed, client=TCV, priority=51, created=2026-05-14 12:08:20, last_txn_id=0>, <Ticket(id=8629, rt_number=58247, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-15 00:00:03, last_txn_id=0>, <Ticket(id=8450, rt_number=58100, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Econic Bio, priority=73, created=2026-04-30 09:56:48, last_txn_id=0>, <Ticket(id=8639, rt_number=58257, queue=Incidents, subject=blaney.internal.ogtip.com tomcat cron failure, ticket_status=closed, client=OGT, priority=21, created=2026-05-15 14:19:31, last_txn_id=0>]

Ticket resolution report for Incidents

13 Apr - 15 May

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