Ticket resolution report for Incidents

04 May - 08 May

RT	Created	Closed	Resolution time	Client	Subject
58146	04 May, 00:00	05 May, 08:58	0.10d	Internal	Check for Security Notices and System Updates
58095	30 Apr, 09:54	05 May, 09:28	1.96d	Azura	Linux vulnerability: Copy fail (CVE-2026-31431)
58154	05 May, 08:21	05 May, 09:53	0.15d	Globecast	gcukscheddbdev and gcukscheddb01 insights client failure
58153	05 May, 08:18	05 May, 11:33	0.32d	Gravytrain	prod.gt1.grvytrn.co.uk certbot renew failure
58140	01 May, 16:19	05 May, 12:17	0.60d	Midnight Hax	CRITICAL: Disk: fstab mounts on woodlands.midnighthax.com
58144	02 May, 20:01	05 May, 14:39	0.67d	Sucden	CRITICAL: System Health: Systemd State on megastar04.sucden.co.uk
58096	30 Apr, 09:55	05 May, 15:25	2.55d	BD Group	Linux vulnerability: Copy fail (CVE-2026-31431)
58104	30 Apr, 09:58	05 May, 16:25	2.65d	Globecast	Linux vulnerability: Copy fail (CVE-2026-31431)
58107	30 Apr, 09:59	06 May, 10:44	3.08d	ITC Compliance	Linux vulnerability: Copy fail (CVE-2026-31431)
58111	30 Apr, 10:01	06 May, 10:46	3.08d	Midnight Hax	Linux vulnerability: Copy fail (CVE-2026-31431)
58169	06 May, 08:13	06 May, 11:00	0.28d	Crystal Units	crylonlis2024.crystal.local backups to thames duration
58166	06 May, 00:00	06 May, 11:16	0.33d	Internal	Check for Security Notices and System Updates
58113	30 Apr, 10:01	06 May, 11:42	3.17d	Novadata	Linux vulnerability: Copy fail (CVE-2026-31431)
58127	30 Apr, 10:08	06 May, 16:55	3.68d	Trident Honda	Linux vulnerability: Copy fail (CVE-2026-31431)
58160	05 May, 11:12	07 May, 09:25	1.82d	Sucden	strlb-gs2-p1l02.sucden.co.uk failing configuration
58179	07 May, 00:00	07 May, 09:59	0.20d	Internal	Check for Security Notices and System Updates
58172	06 May, 15:10	07 May, 10:13	0.50d	Crystal Units	Fw: can't connect lisec server
58180	07 May, 00:06	07 May, 10:42	0.27d	Crystal Units	backy2 cleanup failure \| invalid database
58167	06 May, 00:05	07 May, 10:43	1.27d	Crystal Units	Backy2 cleanup failed on crylonlis001.crystal.local
58161	05 May, 12:21	07 May, 10:44	1.84d	Crystal Units	FW:
58157	05 May, 08:47	07 May, 10:52	2.21d	Crystal Units	crylonlis2024.crystal.local insights client failure
58150	04 May, 10:26	07 May, 17:01	2.90d	AskBio	login to RTP server
58083	29 Apr, 09:59	07 May, 17:16	5.73d	Lantech	ipa-m3.private.ipa.ie root storage volume usage
58064	27 Apr, 14:42	07 May, 17:20	7.26d	OGT	rodney.internal.ogtip.com volume usage /srv/ngs
58192	08 May, 00:00	08 May, 09:02	0.10d	Internal	Check for Security Notices and System Updates
58198	08 May, 10:59	08 May, 11:06	0.01d	NFW	CRITICAL: System Health: Systemd State on nfwgs2.nfw.internal
58197	08 May, 10:37	08 May, 11:07	0.05d	TCV	web4.tcv.org.uk HTTP/S checks timing out
58191	07 May, 17:46	08 May, 11:09	0.34d	DLS Plastics	DOWN: dls-zimbra2.dlsmedical.internal
58181	07 May, 03:08	08 May, 11:10	1.32d	Internal	Websites down on wey.tiger-computing.co.uk
58171	06 May, 14:08	08 May, 11:24	1.73d	Sucden	Storage alert: / on strlb-gs2-p1l01.sucden.co.uk > 90%
58187	07 May, 14:29	08 May, 17:20	1.29d	BD Group	eFiling: File Access Error

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	15.831 msec
System CPU time	0.000 msec
Total CPU time	15.831 msec
Elapsed time	22.004 msec
Context switches	10 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-08&queue=Incidents&start=2026-05-04
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-08'
'queue'	'Incidents'
'start'	'2026-05-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 5, 4), 'end': datetime.date(2026, 5, 8)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-05-08&queue=Incidents&start=2026-05-04' [GET]>
tickets	[<Ticket(id=8528, rt_number=58146, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-04 00:00:05, last_txn_id=0>, <Ticket(id=8445, rt_number=58095, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Azura, priority=72, created=2026-04-30 09:54:42, last_txn_id=0>, <Ticket(id=8536, rt_number=58154, queue=Incidents, subject=gcukscheddbdev and gcukscheddb01 insights client failure, ticket_status=closed, client=Globecast, priority=41, created=2026-05-05 08:21:57, last_txn_id=0>, <Ticket(id=8535, rt_number=58153, queue=Incidents, subject=prod.gt1.grvytrn.co.uk certbot renew failure, ticket_status=closed, client=Gravytrain, priority=51, created=2026-05-05 08:18:52, last_txn_id=0>, <Ticket(id=8522, rt_number=58140, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=51, created=2026-05-01 16:19:10, last_txn_id=0>, <Ticket(id=8526, rt_number=58144, queue=Incidents, subject=CRITICAL: System Health: Systemd State on megastar04.sucden.co.uk, ticket_status=closed, client=Sucden, priority=81, created=2026-05-02 20:01:02, last_txn_id=0>, <Ticket(id=8446, rt_number=58096, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=BD Group, priority=92, created=2026-04-30 09:55:06, last_txn_id=0>, <Ticket(id=8454, rt_number=58104, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Globecast, priority=72, created=2026-04-30 09:58:18, last_txn_id=2494530>, <Ticket(id=8457, rt_number=58107, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=ITC Compliance, priority=72, created=2026-04-30 09:59:20, last_txn_id=0>, <Ticket(id=8461, rt_number=58111, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Midnight Hax, priority=72, created=2026-04-30 10:01:06, last_txn_id=0>, <Ticket(id=8551, rt_number=58169, queue=Incidents, subject=crylonlis2024.crystal.local backups to thames duration, ticket_status=closed, client=Crystal Units, priority=81, created=2026-05-06 08:13:43, last_txn_id=0>, <Ticket(id=8548, rt_number=58166, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-06 00:00:03, last_txn_id=0>, <Ticket(id=8463, rt_number=58113, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Novadata, priority=72, created=2026-04-30 10:01:45, last_txn_id=0>, <Ticket(id=8477, rt_number=58127, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Trident Honda, priority=72, created=2026-04-30 10:08:41, last_txn_id=2495678>, <Ticket(id=8542, rt_number=58160, queue=Incidents, subject=strlb-gs2-p1l02.sucden.co.uk failing configuration, ticket_status=closed, client=Sucden, priority=71, created=2026-05-05 11:12:22, last_txn_id=0>, <Ticket(id=8561, rt_number=58179, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-07 00:00:03, last_txn_id=0>, <Ticket(id=8554, rt_number=58172, queue=Incidents, subject=Fw: can't connect lisec server, ticket_status=closed, client=Crystal Units, priority=81, created=2026-05-06 15:10:47, last_txn_id=2495647>, <Ticket(id=8562, rt_number=58180, queue=Incidents, subject=backy2 cleanup failure \| invalid database, ticket_status=closed, client=Crystal Units, priority=71, created=2026-05-07 00:06:47, last_txn_id=0>, <Ticket(id=8549, rt_number=58167, queue=Incidents, subject=Backy2 cleanup failed on crylonlis001.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2026-05-06 00:05:36, last_txn_id=0>, <Ticket(id=8543, rt_number=58161, queue=Incidents, subject=FW: , ticket_status=closed, client=Crystal Units, priority=71, created=2026-05-05 12:21:22, last_txn_id=2494941>, <Ticket(id=8539, rt_number=58157, queue=Incidents, subject=crylonlis2024.crystal.local insights client failure, ticket_status=closed, client=Crystal Units, priority=61, created=2026-05-05 08:47:13, last_txn_id=0>, <Ticket(id=8532, rt_number=58150, queue=Incidents, subject=login to RTP server, ticket_status=closed, client=AskBio, priority=72, created=2026-05-04 10:26:50, last_txn_id=2493993>, <Ticket(id=8433, rt_number=58083, queue=Incidents, subject=ipa-m3.private.ipa.ie root storage volume usage, ticket_status=closed, client=Lantech, priority=22, created=2026-04-29 09:59:45, last_txn_id=0>, <Ticket(id=8414, rt_number=58064, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/ngs, ticket_status=closed, client=OGT, priority=43, created=2026-04-27 14:42:56, last_txn_id=0>, <Ticket(id=8574, rt_number=58192, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-08 00:00:03, last_txn_id=0>, <Ticket(id=8580, rt_number=58198, queue=Incidents, subject=CRITICAL: System Health: Systemd State on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=21, created=2026-05-08 10:59:04, last_txn_id=0>, <Ticket(id=8579, rt_number=58197, queue=Incidents, subject=web4.tcv.org.uk HTTP/S checks timing out, ticket_status=closed, client=TCV, priority=61, created=2026-05-08 10:37:33, last_txn_id=0>, <Ticket(id=8573, rt_number=58191, queue=Incidents, subject=DOWN: dls-zimbra2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=1, created=2026-05-07 17:46:00, last_txn_id=0>, <Ticket(id=8563, rt_number=58181, queue=Incidents, subject=Websites down on wey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=71, created=2026-05-07 03:08:05, last_txn_id=0>, <Ticket(id=8553, rt_number=58171, queue=Incidents, subject=Storage alert: / on strlb-gs2-p1l01.sucden.co.uk > 90%, ticket_status=closed, client=Sucden, priority=71, created=2026-05-06 14:08:42, last_txn_id=0>, <Ticket(id=8569, rt_number=58187, queue=Incidents, subject=eFiling: File Access Error, ticket_status=closed, client=BD Group, priority=81, created=2026-05-07 14:29:06, last_txn_id=0>]

Ticket resolution report for Incidents

04 May - 08 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions