Ticket resolution report for Incidents

27 Apr - 01 May

RT	Created	Closed	Resolution time	Client	Subject
58022	27 Apr, 00:00	27 Apr, 09:23	0.14d	Internal	Check for Security Notices and System Updates
58020	26 Apr, 11:19	27 Apr, 09:47	0.18d	Sucden	equistar03/04 megastar03/04 NTP Timeouts
58006	23 Apr, 17:24	27 Apr, 11:40	1.43d	AskBio	Darkmatter ssh oddity
58059	27 Apr, 12:30	27 Apr, 12:33	0.01d	NFW	DOWN: nfwgs2.nfw.internal
58015	24 Apr, 15:42	27 Apr, 17:14	1.15d	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring
58071	28 Apr, 08:05	28 Apr, 08:32	0.05d	Midnight Hax	CRITICAL: NRPE Disk: All Disks on woodlands.midnighthax.com
58070	28 Apr, 00:00	28 Apr, 09:27	0.15d	Internal	Check for Security Notices and System Updates
58072	28 Apr, 08:35	28 Apr, 09:52	0.13d	Koinex	DOWN: koinexserver.home
58075	28 Apr, 09:09	28 Apr, 10:43	0.16d	Gravytrain	CRITICAL: HTTP: www.rightsure.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
58060	27 Apr, 12:50	28 Apr, 14:36	1.18d	Global Brands	Printer issue
58076	28 Apr, 12:36	28 Apr, 17:03	0.44d	AskBio	exim4 not starting on coll,jura
57962	20 Apr, 08:54	28 Apr, 17:03	6.82d	Cirencester College	ccolive.cirencester.local storage volume usage /var
58024	27 Apr, 10:06	29 Apr, 08:12	1.81d	Tangram	tangram/prod pods in non ready state
58082	29 Apr, 08:15	29 Apr, 08:27	0.02d	Midnight Hax	woodlands.midnighthax.com high storage volume usage /home
58081	29 Apr, 00:00	29 Apr, 08:37	0.06d	Internal	Check for Security Notices and System Updates
58086	29 Apr, 12:18	29 Apr, 12:33	0.03d	Internal	[FIRING: 1 for tcl/avon] KubeJobFailed in nextcloud
58085	29 Apr, 11:44	29 Apr, 14:53	0.31d	AskBio	talisker.synpromics.com root / volume usage
57944	16 Apr, 10:20	29 Apr, 16:58	9.66d	AskBio	ZFS pool data fragmentation on talisker.synpromics.com
58089	30 Apr, 00:00	30 Apr, 11:20	0.33d	Internal	Check for Security Notices and System Updates
58134	30 Apr, 12:18	30 Apr, 15:34	0.33d	Internal	Green monitoring check showing as a problem in Icinga
58136	01 May, 00:00	01 May, 09:14	0.12d	Internal	Check for Security Notices and System Updates
58078	28 Apr, 14:51	01 May, 10:07	2.53d	TCV	RT autoreply issues
58019	26 Apr, 02:27	01 May, 11:23	4.34d	Top To Toe	Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received))
58093	30 Apr, 09:53	01 May, 14:51	1.50d	AskBio	Linux vulnerability: Copy fail (CVE-2026-31431)
58109	30 Apr, 10:00	01 May, 15:49	1.58d	Koinex	Linux vulnerability: Copy fail (CVE-2026-31431)
58141	01 May, 16:21	01 May, 17:08	0.08d	Sucden	DOWN: patrs-gs2-p1l01.sucden.co.uk

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	21.926 msec
System CPU time	0.000 msec
Total CPU time	21.926 msec
Elapsed time	54.243 msec
Context switches	13 voluntary, 87 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-01&queue=Incidents&start=2026-04-27
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-01'
'queue'	'Incidents'
'start'	'2026-04-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 4, 27), 'end': datetime.date(2026, 5, 1)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-05-01&queue=Incidents&start=2026-04-27' [GET]>
tickets	[<Ticket(id=8404, rt_number=58022, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-27 00:00:04, last_txn_id=0>, <Ticket(id=8402, rt_number=58020, queue=Incidents, subject=equistar03/04 megastar03/04 NTP Timeouts, ticket_status=closed, client=Sucden, priority=71, created=2026-04-26 11:19:06, last_txn_id=0>, <Ticket(id=8388, rt_number=58006, queue=Incidents, subject=Darkmatter ssh oddity, ticket_status=closed, client=AskBio, priority=71, created=2026-04-23 17:24:34, last_txn_id=0>, <Ticket(id=8409, rt_number=58059, queue=Incidents, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=50, created=2026-04-27 12:30:09, last_txn_id=0>, <Ticket(id=8397, rt_number=58015, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring, ticket_status=closed, client=Tangram, priority=41, created=2026-04-24 15:42:36, last_txn_id=0>, <Ticket(id=8421, rt_number=58071, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-04-28 08:05:26, last_txn_id=0>, <Ticket(id=8420, rt_number=58070, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-28 00:00:05, last_txn_id=0>, <Ticket(id=8422, rt_number=58072, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=51, created=2026-04-28 08:35:05, last_txn_id=0>, <Ticket(id=8425, rt_number=58075, queue=Incidents, subject=CRITICAL: HTTP: www.rightsure.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=61, created=2026-04-28 09:09:20, last_txn_id=0>, <Ticket(id=8410, rt_number=58060, queue=Incidents, subject=Printer issue, ticket_status=closed, client=Global Brands, priority=51, created=2026-04-27 12:50:58, last_txn_id=0>, <Ticket(id=8426, rt_number=58076, queue=Incidents, subject=exim4 not starting on coll,jura, ticket_status=closed, client=AskBio, priority=81, created=2026-04-28 12:36:24, last_txn_id=0>, <Ticket(id=8344, rt_number=57962, queue=Incidents, subject=ccolive.cirencester.local storage volume usage /var, ticket_status=closed, client=Cirencester College, priority=52, created=2026-04-20 08:54:16, last_txn_id=0>, <Ticket(id=8406, rt_number=58024, queue=Incidents, subject=tangram/prod pods in non ready state, ticket_status=closed, client=Tangram, priority=51, created=2026-04-27 10:06:31, last_txn_id=0>, <Ticket(id=8432, rt_number=58082, queue=Incidents, subject=woodlands.midnighthax.com high storage volume usage /home, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-04-29 08:15:29, last_txn_id=0>, <Ticket(id=8431, rt_number=58081, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-29 00:00:04, last_txn_id=0>, <Ticket(id=8436, rt_number=58086, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubeJobFailed in nextcloud, ticket_status=closed, client=Internal, priority=51, created=2026-04-29 12:18:46, last_txn_id=0>, <Ticket(id=8435, rt_number=58085, queue=Incidents, subject=talisker.synpromics.com root / volume usage , ticket_status=closed, client=AskBio, priority=61, created=2026-04-29 11:44:51, last_txn_id=0>, <Ticket(id=8326, rt_number=57944, queue=Incidents, subject=ZFS pool data fragmentation on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=73, created=2026-04-16 10:20:00, last_txn_id=2484184>, <Ticket(id=8439, rt_number=58089, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-30 00:00:03, last_txn_id=0>, <Ticket(id=8484, rt_number=58134, queue=Incidents, subject=Green monitoring check showing as a problem in Icinga, ticket_status=closed, client=Internal, priority=41, created=2026-04-30 12:18:55, last_txn_id=0>, <Ticket(id=8518, rt_number=58136, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-01 00:00:04, last_txn_id=0>, <Ticket(id=8428, rt_number=58078, queue=Incidents, subject=RT autoreply issues, ticket_status=closed, client=TCV, priority=52, created=2026-04-28 14:51:17, last_txn_id=0>, <Ticket(id=8401, rt_number=58019, queue=Incidents, subject=Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received)), ticket_status=closed, client=Top To Toe, priority=52, created=2026-04-26 02:27:18, last_txn_id=0>, <Ticket(id=8443, rt_number=58093, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=AskBio, priority=91, created=2026-04-30 09:53:11, last_txn_id=2492662>, <Ticket(id=8459, rt_number=58109, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Koinex, priority=51, created=2026-04-30 10:00:12, last_txn_id=0>, <Ticket(id=8523, rt_number=58141, queue=Incidents, subject=DOWN: patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=11, created=2026-05-01 16:21:05, last_txn_id=0>]

Ticket resolution report for Incidents

27 Apr - 01 May

Versions

Installed Packages

Resource Usage

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COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

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Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions