Ticket resolution report for Requests

23 Mar - 24 Apr

RT	Created	Closed	Resolution time	Client	Subject
57660	16 Mar, 16:13	23 Mar, 11:08	4.49d	OpenCorporates	Secrets in iac-puppet
57668	17 Mar, 11:38	23 Mar, 11:50	4.02d	None	Trying out a merge with new IAM role for external collaborator data transfer
57152	30 Jan, 12:34	23 Mar, 15:50	36.33d	Tangram	Important kubernetes change - tangram
57726	24 Mar, 00:00	24 Mar, 08:44	0.07d	Ingeus	Ingeus: login to Azure
57724	24 Mar, 00:00	24 Mar, 13:45	0.58d	Internal	Weekly checks
57732	24 Mar, 14:38	24 Mar, 16:05	0.15d	Troika	Bring up VPN tunnels
57543	03 Mar, 09:25	25 Mar, 10:35	16.12d	Quickline	WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk
57685	17 Mar, 17:07	25 Mar, 11:44	5.46d	Koinex	Upgrade server to Debian 13 Trixie
57707	20 Mar, 11:17	25 Mar, 15:07	3.38d	Azura	Azura - Ocado vpn certificates
57747	25 Mar, 21:29	26 Mar, 08:12	0.02d	AskBio	PromPT Upgrades
57664	17 Mar, 08:04	26 Mar, 08:51	7.08d	JISC	OpenAthens server patching
57742	25 Mar, 14:44	26 Mar, 09:37	0.49d	Internal	Gitlab upgrades (18.10.1)
57743	25 Mar, 14:48	26 Mar, 09:48	0.50d	Tangram	Tangram Gitlab upgrade (18.10.1)
57722	23 Mar, 16:42	26 Mar, 10:30	2.38d	Sucden	iLO maintenance
57665	17 Mar, 08:12	26 Mar, 10:53	7.27d	Azura	ford1/2 SSL/TLS certificate expiry (customgeophev.com)
57746	25 Mar, 18:00	26 Mar, 17:09	0.92d	Trident Honda	VM unifi
56919	06 Jan, 12:58	26 Mar, 18:24	57.50d	Ingeus	Remove Ingeus systems from support
57744	25 Mar, 14:50	27 Mar, 08:43	1.39d	Geograph	Geograph Gitlab upgrade (18.10.1)
57756	27 Mar, 09:44	27 Mar, 10:08	0.04d	Internal	Message - Jolyon Holdstock \| O G T \| 07973 900864
57755	27 Mar, 09:11	27 Mar, 15:28	0.63d	Trident Honda	VM topaz
57650	16 Mar, 10:25	30 Mar, 10:39	10.02d	Sucden	CrackArmor: Multiple vulnerabilities in AppArmor
57567	09 Mar, 12:36	30 Mar, 10:41	14.81d	Sucden	Oracle Linux Patching - 60 day cycle
57700	19 Mar, 10:33	30 Mar, 10:46	7.02d	Sucden	declan and duffman decom
57719	23 Mar, 12:15	30 Mar, 14:47	5.25d	Trident Honda	VM migration
57767	31 Mar, 00:00	31 Mar, 09:45	0.18d	Internal	Weekly checks
57745	25 Mar, 16:43	31 Mar, 11:07	3.44d	JISC	Access for new employee
57777	01 Apr, 00:00	01 Apr, 09:38	0.16d	Sucden	Sucden Patching Cycle
57680	17 Mar, 16:51	01 Apr, 12:47	10.59d	Trident Honda	Upgrade servers to Debian 13 Trixie
57774	31 Mar, 11:37	02 Apr, 08:52	1.72d	Tangram	DGX H100 Maintenance – GPU Replacement
57233	09 Feb, 11:41	02 Apr, 12:39	38.10d	Internal	Look into Phishingtackle
57682	17 Mar, 17:00	02 Apr, 12:43	11.57d	ERF Electrical	Upgrade servers to Debian 13 Trixie
57713	23 Mar, 08:05	02 Apr, 14:47	8.67d	OGT	rodney1.internal.ogtip.com failed disk
57797	07 Apr, 00:00	07 Apr, 10:17	0.23d	Internal	Weekly checks
57683	17 Mar, 17:03	07 Apr, 10:51	12.38d	Entrepreneurs Circle	Upgrade server to Debian 13 Trixie
57796	07 Apr, 00:00	07 Apr, 11:14	0.32d	Internal	Purge old client password records
57751	26 Mar, 12:31	07 Apr, 12:24	5.99d	Troika	Onboard server to support: tricky.troika.lan
57790	06 Apr, 00:00	08 Apr, 08:04	1.01d	Internal	Quarterly Ouse Failover Test
57793	06 Apr, 00:00	08 Apr, 10:55	1.29d	Internal	Monthly certificate expiry check
57810	07 Apr, 12:22	08 Apr, 13:28	1.11d	Troika	Independent check: tricky.troika.lan
57778	01 Apr, 09:47	08 Apr, 15:28	3.57d	Internal	Upgrade Lime Survey
57629	11 Mar, 17:38	08 Apr, 16:31	17.89d	Sucden	Upgrade Uyuni
57860	09 Apr, 08:49	09 Apr, 09:25	0.06d	Internal	Gitlab upgrades (18.10.3)
57772	31 Mar, 09:39	09 Apr, 11:12	5.16d	Quickline	Zabbix Upgrade (Consultancy)
57727	24 Mar, 07:59	09 Apr, 11:14	10.32d	Quickline	Zabbix Upgrade
57861	09 Apr, 08:50	09 Apr, 11:49	0.30d	Geograph	Geograph Gitlab upgrade (18.10.3)
57695	18 Mar, 16:29	09 Apr, 16:54	14.04d	Midnight Hax	fw.midnighthax.com configure graceful shutdown on power outage.
57862	09 Apr, 08:58	10 Apr, 08:36	0.96d	Tangram	Tangram Gitlab upgrade (18.10.3)
57529	02 Mar, 11:02	10 Apr, 09:21	26.83d	Rotastat	gallus.rotastat.com SSL/TLS certificate expiry
57874	10 Apr, 14:33	10 Apr, 14:49	0.03d	BD Group	Install PHP 8.2 on staging server
57750	26 Mar, 12:00	13 Apr, 15:22	10.34d	Sucden	Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu
57921	13 Apr, 14:12	13 Apr, 16:11	0.20d	Trident Honda	New access key
57922	14 Apr, 00:00	14 Apr, 10:41	0.27d	Internal	Weekly checks
57933	14 Apr, 17:12	15 Apr, 10:54	0.37d	Sucden	interstar07-10 local firewall check (Star Echo Service)
57802	07 Apr, 10:03	16 Apr, 12:51	7.28d	Sucden	emails to support@tiger-computing.co.uk
57149	30 Jan, 12:15	16 Apr, 15:59	52.37d	Geograph	Important kubernetes change - geograph
57925	14 Apr, 09:55	17 Apr, 12:05	3.22d	AskBio	New installs
57853	08 Apr, 10:31	17 Apr, 12:16	7.18d	Tangram	Expiring SSL certificate: AWS Client VPN
57852	08 Apr, 09:30	20 Apr, 09:53	8.04d	Sucden	Server Decommission & replacements
57952	17 Apr, 13:43	20 Apr, 10:12	0.65d	ITC Compliance	Timings for system
57765	30 Mar, 17:37	20 Apr, 12:14	12.46d	Internal	Setup Yubikey
57932	14 Apr, 16:28	20 Apr, 14:10	3.77d	Sucden	Readdress globabstr01 and 02
57864	09 Apr, 09:27	20 Apr, 14:13	7.48d	Sucden	Interstar01/02 rebuild to ubuntu
57969	21 Apr, 00:00	21 Apr, 10:54	0.29d	Internal	Weekly checks
57950	17 Apr, 12:17	21 Apr, 11:59	1.97d	Internal	Tron Independent Pre-Handover Check
57671	17 Mar, 15:35	22 Apr, 10:41	23.51d	JISC	Upgrade servers to Debian 13 Trixie
57977	21 Apr, 16:05	22 Apr, 13:01	0.69d	Troika	Tron VM NFS mounts
57989	22 Apr, 14:55	22 Apr, 15:37	0.07d	Internal	Gitlab upgrades (18.11)
57988	22 Apr, 14:37	22 Apr, 16:50	0.22d	Troika	Tron Rebuild
57991	22 Apr, 14:58	22 Apr, 17:14	0.23d	Geograph	Geograph Gitlab upgrade (18.11)
57558	06 Mar, 10:36	23 Apr, 12:41	32.21d	Tangram	Confirmation of Global Admin Access Requirement
57983	22 Apr, 09:03	23 Apr, 16:50	1.78d	Sucden	Server Decommissions
57990	22 Apr, 14:56	24 Apr, 09:21	1.44d	Tangram	Tangram Gitlab upgrade (18.11)
57992	22 Apr, 15:16	24 Apr, 10:14	1.50d	AskBio	GITLAB_TOKEN and GITLAB_USERNAME on new RTP server
58010	24 Apr, 12:05	24 Apr, 12:31	0.04d	Trident Honda	VMs Hera and Dokuwiki
57987	22 Apr, 14:17	24 Apr, 14:49	2.05d	OpenCorporates	Update a user for access to aws-bot2 server

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	32.643 msec
System CPU time	1.544 msec
Total CPU time	34.187 msec
Elapsed time	45.921 msec
Context switches	55 voluntary, 39 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-24&queue=Requests&start=2026-03-23
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-24'
'queue'	'Requests'
'start'	'2026-03-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2026, 3, 23), 'end': datetime.date(2026, 4, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-04-24&queue=Requests&start=2026-03-23' [GET]>
tickets	[<Ticket(id=8073, rt_number=57660, queue=Requests, subject=Secrets in iac-puppet, ticket_status=closed, client=OpenCorporates, priority=42, created=2026-03-16 16:13:37, last_txn_id=0>, <Ticket(id=8081, rt_number=57668, queue=Requests, subject=Trying out a merge with new IAM role for external collaborator data transfer, ticket_status=closed, client=None, priority=2, created=2026-03-17 11:38:32, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=closed, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=8139, rt_number=57726, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2026-03-24 00:00:06, last_txn_id=0>, <Ticket(id=8137, rt_number=57724, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-24 00:00:02, last_txn_id=0>, <Ticket(id=8145, rt_number=57732, queue=Requests, subject=Bring up VPN tunnels, ticket_status=closed, client=Troika, priority=41, created=2026-03-24 14:38:22, last_txn_id=0>, <Ticket(id=7956, rt_number=57543, queue=Requests, subject=WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=44, created=2026-03-03 09:25:16, last_txn_id=0>, <Ticket(id=8098, rt_number=57685, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=closed, client=Koinex, priority=22, created=2026-03-17 17:07:36, last_txn_id=0>, <Ticket(id=8120, rt_number=57707, queue=Requests, subject=Azura - Ocado vpn certificates, ticket_status=closed, client=Azura, priority=42, created=2026-03-20 11:17:03, last_txn_id=0>, <Ticket(id=8160, rt_number=57747, queue=Requests, subject=PromPT Upgrades, ticket_status=closed, client=AskBio, priority=41, created=2026-03-25 21:29:03, last_txn_id=0>, <Ticket(id=8077, rt_number=57664, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-03-17 08:04:05, last_txn_id=0>, <Ticket(id=8155, rt_number=57742, queue=Requests, subject=Gitlab upgrades (18.10.1), ticket_status=closed, client=Internal, priority=41, created=2026-03-25 14:44:04, last_txn_id=0>, <Ticket(id=8156, rt_number=57743, queue=Requests, subject=Tangram Gitlab upgrade (18.10.1), ticket_status=closed, client=Tangram, priority=41, created=2026-03-25 14:48:59, last_txn_id=0>, <Ticket(id=8135, rt_number=57722, queue=Requests, subject=iLO maintenance , ticket_status=closed, client=Sucden, priority=42, created=2026-03-23 16:42:50, last_txn_id=0>, <Ticket(id=8078, rt_number=57665, queue=Requests, subject=ford1/2 SSL/TLS certificate expiry (customgeophev.com), ticket_status=closed, client=Azura, priority=42, created=2026-03-17 08:12:26, last_txn_id=0>, <Ticket(id=8159, rt_number=57746, queue=Requests, subject=VM unifi, ticket_status=closed, client=Trident Honda, priority=41, created=2026-03-25 18:00:15, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=closed, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=8157, rt_number=57744, queue=Requests, subject=Geograph Gitlab upgrade (18.10.1), ticket_status=closed, client=Geograph, priority=41, created=2026-03-25 14:50:34, last_txn_id=0>, <Ticket(id=8169, rt_number=57756, queue=Requests, subject=Message - Jolyon Holdstock \| O G T \| 07973 900864, ticket_status=closed, client=Internal, priority=41, created=2026-03-27 09:44:50, last_txn_id=0>, <Ticket(id=8168, rt_number=57755, queue=Requests, subject=VM topaz, ticket_status=closed, client=Trident Honda, priority=41, created=2026-03-27 09:11:17, last_txn_id=0>, <Ticket(id=8063, rt_number=57650, queue=Requests, subject=CrackArmor: Multiple vulnerabilities in AppArmor, ticket_status=closed, client=Sucden, priority=63, created=2026-03-16 10:25:28, last_txn_id=0>, <Ticket(id=7980, rt_number=57567, queue=Requests, subject=Oracle Linux Patching - 60 day cycle, ticket_status=closed, client=Sucden, priority=64, created=2026-03-09 12:36:41, last_txn_id=0>, <Ticket(id=8113, rt_number=57700, queue=Requests, subject=declan and duffman decom, ticket_status=closed, client=Sucden, priority=42, created=2026-03-19 10:33:36, last_txn_id=0>, <Ticket(id=8132, rt_number=57719, queue=Requests, subject=VM migration, ticket_status=closed, client=Trident Honda, priority=42, created=2026-03-23 12:15:46, last_txn_id=0>, <Ticket(id=8180, rt_number=57767, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-31 00:00:02, last_txn_id=0>, <Ticket(id=8158, rt_number=57745, queue=Requests, subject=Access for new employee, ticket_status=closed, client=JISC, priority=62, created=2026-03-25 16:43:44, last_txn_id=0>, <Ticket(id=8190, rt_number=57777, queue=Requests, subject=Sucden Patching Cycle, ticket_status=closed, client=Sucden, priority=61, created=2026-04-01 00:00:05, last_txn_id=0>, <Ticket(id=8093, rt_number=57680, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=Trident Honda, priority=63, created=2026-03-17 16:51:11, last_txn_id=0>, <Ticket(id=8187, rt_number=57774, queue=Requests, subject=DGX H100 Maintenance – GPU Replacement, ticket_status=closed, client=Tangram, priority=41, created=2026-03-31 11:37:47, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=closed, client=Internal, priority=46, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=8095, rt_number=57682, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=ERF Electrical, priority=43, created=2026-03-17 17:00:14, last_txn_id=0>, <Ticket(id=8126, rt_number=57713, queue=Requests, subject=rodney1.internal.ogtip.com failed disk, ticket_status=closed, client=OGT, priority=43, created=2026-03-23 08:05:19, last_txn_id=0>, <Ticket(id=8210, rt_number=57797, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-04-07 00:00:03, last_txn_id=0>, <Ticket(id=8096, rt_number=57683, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=closed, client=Entrepreneurs Circle, priority=64, created=2026-03-17 17:03:21, last_txn_id=0>, <Ticket(id=8209, rt_number=57796, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-04-07 00:00:01, last_txn_id=0>, <Ticket(id=8164, rt_number=57751, queue=Requests, subject=Onboard server to support: tricky.troika.lan, ticket_status=closed, client=Troika, priority=43, created=2026-03-26 12:31:47, last_txn_id=0>, <Ticket(id=8203, rt_number=57790, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2026-04-06 00:00:05, last_txn_id=0>, <Ticket(id=8206, rt_number=57793, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2026-04-06 00:00:09, last_txn_id=0>, <Ticket(id=8223, rt_number=57810, queue=Requests, subject=Independent check: tricky.troika.lan, ticket_status=closed, client=Troika, priority=41, created=2026-04-07 12:22:57, last_txn_id=0>, <Ticket(id=8191, rt_number=57778, queue=Requests, subject=Upgrade Lime Survey, ticket_status=closed, client=Internal, priority=42, created=2026-04-01 09:47:25, last_txn_id=0>, <Ticket(id=8042, rt_number=57629, queue=Requests, subject=Upgrade Uyuni, ticket_status=closed, client=Sucden, priority=64, created=2026-03-11 17:38:38, last_txn_id=0>, <Ticket(id=8241, rt_number=57860, queue=Requests, subject=Gitlab upgrades (18.10.3), ticket_status=closed, client=Internal, priority=41, created=2026-04-09 08:49:16, last_txn_id=0>, <Ticket(id=8185, rt_number=57772, queue=Requests, subject=Zabbix Upgrade (Consultancy) , ticket_status=closed, client=Quickline, priority=62, created=2026-03-31 09:39:30, last_txn_id=0>, <Ticket(id=8140, rt_number=57727, queue=Requests, subject=Zabbix Upgrade, ticket_status=closed, client=Quickline, priority=63, created=2026-03-24 07:59:20, last_txn_id=0>, <Ticket(id=8242, rt_number=57861, queue=Requests, subject=Geograph Gitlab upgrade (18.10.3), ticket_status=closed, client=Geograph, priority=41, created=2026-04-09 08:50:42, last_txn_id=0>, <Ticket(id=8108, rt_number=57695, queue=Requests, subject=fw.midnighthax.com configure graceful shutdown on power outage., ticket_status=closed, client=Midnight Hax, priority=44, created=2026-03-18 16:29:33, last_txn_id=0>, <Ticket(id=8243, rt_number=57862, queue=Requests, subject=Tangram Gitlab upgrade (18.10.3), ticket_status=closed, client=Tangram, priority=41, created=2026-04-09 08:58:25, last_txn_id=0>, <Ticket(id=7942, rt_number=57529, queue=Requests, subject=gallus.rotastat.com SSL/TLS certificate expiry, ticket_status=closed, client=Rotastat, priority=45, created=2026-03-02 11:02:49, last_txn_id=0>, <Ticket(id=8255, rt_number=57874, queue=Requests, subject=Install PHP 8.2 on staging server, ticket_status=closed, client=BD Group, priority=41, created=2026-04-10 14:33:51, last_txn_id=0>, <Ticket(id=8163, rt_number=57750, queue=Requests, subject=Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu, ticket_status=closed, client=Sucden, priority=3, created=2026-03-26 12:00:48, last_txn_id=2475561>, <Ticket(id=8302, rt_number=57921, queue=Requests, subject=New access key, ticket_status=closed, client=Trident Honda, priority=41, created=2026-04-13 14:12:51, last_txn_id=0>, <Ticket(id=8303, rt_number=57922, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-04-14 00:00:02, last_txn_id=0>, <Ticket(id=8314, rt_number=57933, queue=Requests, subject=interstar07-10 local firewall check (Star Echo Service), ticket_status=closed, client=Sucden, priority=41, created=2026-04-14 17:12:38, last_txn_id=0>, <Ticket(id=8215, rt_number=57802, queue=Requests, subject=emails to support@tiger-computing.co.uk, ticket_status=closed, client=Sucden, priority=62, created=2026-04-07 10:03:11, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=closed, client=Geograph, priority=47, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=8306, rt_number=57925, queue=Requests, subject=New installs, ticket_status=closed, client=AskBio, priority=62, created=2026-04-14 09:55:36, last_txn_id=0>, <Ticket(id=8234, rt_number=57853, queue=Requests, subject=Expiring SSL certificate: AWS Client VPN, ticket_status=closed, client=Tangram, priority=42, created=2026-04-08 10:31:18, last_txn_id=0>, <Ticket(id=8233, rt_number=57852, queue=Requests, subject=Server Decommission & replacements, ticket_status=closed, client=Sucden, priority=63, created=2026-04-08 09:30:16, last_txn_id=0>, <Ticket(id=8334, rt_number=57952, 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priority=21, created=2026-04-17 12:17:36, last_txn_id=0>, <Ticket(id=8084, rt_number=57671, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=JISC, priority=65, created=2026-03-17 15:35:58, last_txn_id=0>, <Ticket(id=8359, rt_number=57977, queue=Requests, subject=Tron VM NFS mounts , ticket_status=closed, client=Troika, priority=21, created=2026-04-21 16:05:43, last_txn_id=2486340>, <Ticket(id=8371, rt_number=57989, queue=Requests, subject=Gitlab upgrades (18.11), ticket_status=closed, client=Internal, priority=41, created=2026-04-22 14:55:27, last_txn_id=0>, <Ticket(id=8370, rt_number=57988, queue=Requests, subject=Tron Rebuild, ticket_status=closed, client=Troika, priority=41, created=2026-04-22 14:37:59, last_txn_id=0>, <Ticket(id=8373, rt_number=57991, queue=Requests, subject=Geograph Gitlab upgrade (18.11), ticket_status=closed, client=Geograph, priority=41, created=2026-04-22 14:58:34, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=closed, client=Tangram, priority=45, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=8365, rt_number=57983, queue=Requests, subject=Server Decommissions, ticket_status=closed, client=Sucden, priority=41, created=2026-04-22 09:03:15, last_txn_id=0>, <Ticket(id=8372, rt_number=57990, queue=Requests, subject=Tangram Gitlab upgrade (18.11), ticket_status=closed, client=Tangram, priority=41, created=2026-04-22 14:56:39, last_txn_id=0>, <Ticket(id=8374, rt_number=57992, queue=Requests, subject=GITLAB_TOKEN and GITLAB_USERNAME on new RTP server, ticket_status=closed, client=AskBio, priority=41, created=2026-04-22 15:16:12, last_txn_id=0>, <Ticket(id=8392, rt_number=58010, queue=Requests, subject=VMs Hera and Dokuwiki, ticket_status=closed, client=Trident Honda, priority=1, created=2026-04-24 12:05:23, last_txn_id=0>, <Ticket(id=8369, rt_number=57987, queue=Requests, subject=Update a user for access to aws-bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-04-22 14:17:46, last_txn_id=0>]

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23 Mar - 24 Apr

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