Ticket resolution report for Incidents

23 Mar - 24 Apr

RT	Created	Closed	Resolution time	Client	Subject
57712	23 Mar, 00:00	23 Mar, 09:24	0.14d	Internal	Check for Security Notices and System Updates
57715	23 Mar, 08:20	23 Mar, 10:13	0.19d	Tangram	tangram/prod issues
57710	21 Mar, 00:44	23 Mar, 13:09	0.52d	AskBio	CRITICAL: Networking: ping4 on macleod.synpromics.com
57721	23 Mar, 16:09	23 Mar, 16:12	0.00d	Quickline	CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
57641	13 Mar, 15:52	23 Mar, 16:32	6.07d	BD Group	Storage alert: / on ef-v5-*
57725	24 Mar, 00:00	24 Mar, 08:42	0.07d	Internal	Check for Security Notices and System Updates
57694	18 Mar, 16:02	24 Mar, 09:32	3.35d	Tangram	GItLab error "The source branch X does not exist."
57728	24 Mar, 09:33	24 Mar, 09:50	0.03d	Ingeus	CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
57723	23 Mar, 17:02	24 Mar, 10:09	0.31d	OGT	OOM - blaney.internal.ogtip.com
57729	24 Mar, 12:06	24 Mar, 16:54	0.48d	Geograph	geograph/prod haproxy deployments failing
57737	25 Mar, 00:00	25 Mar, 09:31	0.15d	Internal	Check for Security Notices and System Updates
57735	24 Mar, 17:23	25 Mar, 10:21	0.30d	Tangram	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk
57748	26 Mar, 00:00	26 Mar, 10:37	0.26d	Internal	Check for Security Notices and System Updates
57717	23 Mar, 11:39	26 Mar, 11:23	2.97d	AskBio	edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com
57733	24 Mar, 16:31	26 Mar, 14:46	1.83d	Tangram	tangram/prod/gitlab eviction/saml errors
57718	23 Mar, 11:42	26 Mar, 16:35	3.49d	Trident Honda	smbfs1.trident.lan volume usage /srv
57753	27 Mar, 00:00	27 Mar, 08:54	0.09d	Internal	Check for Security Notices and System Updates
57752	26 Mar, 18:45	27 Mar, 09:12	0.12d	Geograph	Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57740	25 Mar, 08:15	27 Mar, 09:33	2.13d	Geograph	geograph/prod/gitlab pod status
57754	27 Mar, 08:45	27 Mar, 11:12	0.24d	Tangram	tangram/prod ThanosCompactIsDown
57761	30 Mar, 00:00	30 Mar, 08:56	0.09d	Internal	Check for Security Notices and System Updates
57759	28 Mar, 08:54	30 Mar, 14:39	0.67d	AskBio	AskBio hosts down
57768	31 Mar, 00:00	31 Mar, 08:38	0.06d	Internal	Check for Security Notices and System Updates
57776	01 Apr, 00:00	01 Apr, 08:59	0.10d	Internal	Check for Security Notices and System Updates
57773	31 Mar, 10:04	01 Apr, 10:22	1.03d	OpenCorporates	[FIRING:1] DatasourceError Tiger Computing (ElastiCache Connections (openc-frontend-003))
57769	31 Mar, 09:14	01 Apr, 15:29	1.62d	NFW	nfwgs2.nfw.internal samba cleanup script error
57780	02 Apr, 00:00	02 Apr, 09:20	0.13d	Internal	Check for Security Notices and System Updates
57783	02 Apr, 10:10	02 Apr, 10:34	0.04d	Reigate College	CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk
57762	30 Mar, 08:19	02 Apr, 10:36	3.23d	Reigate College	rc-mss.reigate.ac.uk disk volume usage
57779	01 Apr, 15:10	02 Apr, 11:45	0.66d	TCV	WARNING: NRPE Disk: /var on web4.tcv.org.uk
57782	02 Apr, 09:54	02 Apr, 11:47	0.19d	Gravytrain	CRITICAL: HTTP: www.bedfordinsuranceforbusiness.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
57787	03 Apr, 00:00	07 Apr, 08:46	0.08d	Internal	Check for Security Notices and System Updates
57786	02 Apr, 17:52	07 Apr, 10:23	0.25d	Trident Honda	VM hera - /etc/sudoers.d/azure-sudo
57781	02 Apr, 08:20	07 Apr, 11:57	1.36d	OGT	basil.internal.ogtip.com volume usage /var
57811	07 Apr, 12:48	07 Apr, 12:52	0.01d	Sucden	DOWN: globalstar{01,02}.sucden.co.uk
57770	31 Mar, 09:19	07 Apr, 17:22	3.80d	TCV	tcv-crm.tcv.org.uk cron php script error
57849	08 Apr, 00:00	08 Apr, 08:45	0.08d	Internal	Check for Security Notices and System Updates
57851	08 Apr, 08:08	08 Apr, 09:02	0.09d	NFW	nfwgs2.nfw.internal unmerged configuration
57850	08 Apr, 01:05	08 Apr, 11:54	0.39d	Sucden	apt-show-versions.service failed on interstar05,06
57857	09 Apr, 00:00	09 Apr, 08:47	0.08d	Internal	Check for Security Notices and System Updates
57855	08 Apr, 13:53	09 Apr, 11:09	0.73d	Troika	Unable to login to tricky
57866	09 Apr, 10:51	09 Apr, 11:54	0.11d	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57867	09 Apr, 14:03	10 Apr, 08:38	0.46d	ITC Compliance	Urgent - SSL Root Cert
57868	10 Apr, 00:00	10 Apr, 08:56	0.09d	Internal	Check for Security Notices and System Updates
57863	09 Apr, 09:22	10 Apr, 10:10	1.08d	Tangram	[FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete
57870	10 Apr, 11:35	10 Apr, 12:08	0.05d	Cirencester College	All systems down
57881	13 Apr, 00:00	13 Apr, 09:30	0.15d	Internal	Check for Security Notices and System Updates
57877	11 Apr, 08:03	13 Apr, 10:10	0.22d	AskBio	All systems down
57884	13 Apr, 08:30	13 Apr, 10:15	0.18d	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
57917	13 Apr, 11:45	13 Apr, 13:01	0.13d	Internal	Error when reviewing draft schedules
57883	13 Apr, 08:21	13 Apr, 15:45	0.74d	Koinex	WARNING: Mail: Queue Length on koinexserver.home
57876	10 Apr, 15:39	13 Apr, 15:58	1.03d	OGT	Storage alert: /srv/department on rodney.internal.ogtip.com
57924	14 Apr, 08:01	14 Apr, 08:35	0.06d	Trident Honda	CRITICAL: Cluster: Pacemaker CRM on vmsvr2.trident.lan
57923	14 Apr, 00:00	14 Apr, 09:13	0.12d	Internal	Check for Security Notices and System Updates
57927	14 Apr, 11:25	14 Apr, 11:55	0.05d	Trident Honda	smbfs1.trident.lan root storage volume usage
57934	15 Apr, 00:00	15 Apr, 09:07	0.11d	Internal	Check for Security Notices and System Updates
57929	14 Apr, 12:57	15 Apr, 09:07	0.62d	Trident Honda	WARNING: Cluster: Pacemaker CRM on vmsvr1.trident.lan
57939	15 Apr, 10:10	15 Apr, 10:15	0.01d	Lantech	CRITICAL: HTTP: moodle.ipa.ie HTTPS on moodle.ipa.ie
57937	15 Apr, 07:34	16 Apr, 09:12	1.12d	Quickline	Disk critically full on aql-svr-zabbix-db
57942	16 Apr, 00:00	16 Apr, 09:14	0.12d	Internal	Check for Security Notices and System Updates
57941	15 Apr, 18:35	16 Apr, 10:09	0.22d	AskBio	/var on Talisker at 90%
57945	16 Apr, 10:23	16 Apr, 10:32	0.02d	Internal	WARNING: Special: IcingaDB State on towy2.tiger-computing.co.uk
57859	09 Apr, 08:23	16 Apr, 11:22	5.30d	Internal	tcl/avon prometheus job missing
57938	15 Apr, 09:12	16 Apr, 11:53	1.27d	Sucden	CRITICAL: HTTP: Uyuni HTTPS on patrs-gs2-p1l01.sucden.co.uk
57947	17 Apr, 00:00	17 Apr, 08:48	0.08d	Internal	Check for Security Notices and System Updates
57930	14 Apr, 13:01	17 Apr, 10:09	2.71d	Sucden	Storage alert: /srv/uyuni/srv/www on patrs-gs2-p1l01.sucden.co.uk
57951	17 Apr, 12:46	17 Apr, 15:11	0.24d	Midnight Hax	Fix package double declaration on ws-trixie.midnighthax.com
57958	20 Apr, 00:00	20 Apr, 10:01	0.20d	Internal	Check for Security Notices and System Updates
57963	20 Apr, 09:16	20 Apr, 10:39	0.14d	AskBio	WARNING: Security: Let's Encrypt Certificates on darkmatter.synpromics.com
57954	17 Apr, 21:37	20 Apr, 11:11	0.32d	BD Group	EFSRV-21761 eFiling high load
57919	13 Apr, 12:16	20 Apr, 12:35	5.03d	Imoves	Investigate PHP-related issues with staging site
57961	20 Apr, 08:21	20 Apr, 13:02	0.47d	Reigate College	rc-mss.reigate.ac.uk root volume usage
57960	20 Apr, 08:15	20 Apr, 15:41	0.74d	Troika	CRITICAL: System Health: Systemd State on tron.troika.lan
57970	21 Apr, 00:00	21 Apr, 08:42	0.07d	Internal	Check for Security Notices and System Updates
57973	21 Apr, 10:49	21 Apr, 11:33	0.07d	Internal	CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk
57974	21 Apr, 11:31	21 Apr, 14:12	0.27d	Troika	UNKNOWN: Hardware: IPMI on tron.troika.lan
57975	21 Apr, 13:08	21 Apr, 15:23	0.23d	OGT	Storage alert: /srv/illumina_data on rodney.internal.ogtip.com
57976	21 Apr, 15:43	21 Apr, 15:54	0.02d	NFW	WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal
57959	20 Apr, 08:12	21 Apr, 17:13	1.90d	OGT	rodney1.internal.ogtip.com failed disk
57982	22 Apr, 07:30	22 Apr, 08:55	0.09d	Sucden	globalstar01/02.sucden.co.uk failed services
57967	20 Apr, 14:18	22 Apr, 10:04	1.58d	Tangram	tangram/prod pods in non ready state
57964	20 Apr, 09:22	22 Apr, 10:48	2.14d	Trident Honda	WARNING: Cluster: Csync2 on vmsvr2.trident.lan
57981	22 Apr, 00:00	22 Apr, 11:18	0.33d	Internal	Check for Security Notices and System Updates
57996	23 Apr, 00:00	23 Apr, 08:56	0.09d	Internal	Check for Security Notices and System Updates
57997	23 Apr, 07:58	23 Apr, 10:40	0.27d	OGT	rodney1 reboot/stonith problem
57998	23 Apr, 08:04	23 Apr, 10:45	0.27d	Quickline	aql-svr-zabbix-app.quickline.co.uk backups to mersey problem
57993	22 Apr, 17:12	23 Apr, 12:04	0.49d	Tangram	[FIRING: 1 for tangram/prod] KubeJobFailed in gitlab
57994	22 Apr, 17:16	23 Apr, 12:12	0.49d	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring
57999	23 Apr, 11:16	23 Apr, 12:50	0.16d	AskBio	AskBio outage
58000	23 Apr, 12:29	23 Apr, 13:30	0.10d	Tangram	[FIRING: 1 for tangram/prod] KubePersistentVolumeFillingUp in tcl-monitoring
58001	23 Apr, 15:11	23 Apr, 15:24	0.02d	Troika	WARNING: Puppet: Checking-in on tron.troika.lan
58007	24 Apr, 00:00	24 Apr, 09:19	0.13d	Internal	Check for Security Notices and System Updates
58008	24 Apr, 08:25	24 Apr, 09:46	0.13d	Tangram	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk
57972	21 Apr, 10:15	24 Apr, 10:27	3.02d	Sucden	Connectivity Issue from IXN and PPS and GS2 to Azure.
58009	24 Apr, 10:56	24 Apr, 14:52	0.39d	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	24.095 msec
System CPU time	0.000 msec
Total CPU time	24.095 msec
Elapsed time	32.217 msec
Context switches	54 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-24&queue=Incidents&start=2026-03-23
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-24'
'queue'	'Incidents'
'start'	'2026-03-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 3, 23), 'end': datetime.date(2026, 4, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-04-24&queue=Incidents&start=2026-03-23' [GET]>
tickets	[<Ticket(id=8125, rt_number=57712, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-23 00:00:06, last_txn_id=0>, <Ticket(id=8128, rt_number=57715, queue=Incidents, subject=tangram/prod issues, ticket_status=closed, client=Tangram, priority=51, created=2026-03-23 08:20:17, last_txn_id=0>, <Ticket(id=8123, rt_number=57710, queue=Incidents, subject=CRITICAL: Networking: ping4 on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2026-03-21 00:44:19, last_txn_id=0>, <Ticket(id=8134, rt_number=57721, queue=Incidents, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=50, created=2026-03-23 16:09:50, last_txn_id=0>, <Ticket(id=8054, rt_number=57641, queue=Incidents, subject=Storage alert: / on ef-v5-*, ticket_status=closed, client=BD Group, priority=72, created=2026-03-13 15:52:35, last_txn_id=0>, <Ticket(id=8138, rt_number=57725, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-24 00:00:05, last_txn_id=0>, <Ticket(id=8107, rt_number=57694, queue=Incidents, subject=GItLab error "The source branch X does not exist.", ticket_status=closed, client=Tangram, priority=42, created=2026-03-18 16:02:06, last_txn_id=0>, <Ticket(id=8141, rt_number=57728, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=closed, client=Ingeus, priority=41, created=2026-03-24 09:33:53, last_txn_id=0>, <Ticket(id=8136, rt_number=57723, queue=Incidents, subject=OOM - blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=1, created=2026-03-23 17:02:50, last_txn_id=0>, <Ticket(id=8142, rt_number=57729, queue=Incidents, subject=geograph/prod haproxy deployments failing, ticket_status=closed, client=Geograph, priority=51, created=2026-03-24 12:06:49, last_txn_id=0>, <Ticket(id=8150, rt_number=57737, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-25 00:00:05, last_txn_id=0>, <Ticket(id=8148, rt_number=57735, queue=Incidents, subject=CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=1, created=2026-03-24 17:23:27, last_txn_id=0>, <Ticket(id=8161, rt_number=57748, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-26 00:00:03, last_txn_id=0>, <Ticket(id=8130, rt_number=57717, queue=Incidents, subject= edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com, ticket_status=closed, client=AskBio, priority=72, created=2026-03-23 11:39:03, last_txn_id=0>, <Ticket(id=8146, rt_number=57733, queue=Incidents, subject=tangram/prod/gitlab eviction/saml 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rt_number=57779, queue=Incidents, subject=WARNING: NRPE Disk: /var on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=51, created=2026-04-01 15:10:29, last_txn_id=0>, <Ticket(id=8195, rt_number=57782, queue=Incidents, subject=CRITICAL: HTTP: www.bedfordinsuranceforbusiness.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2026-04-02 09:54:36, last_txn_id=0>, <Ticket(id=8200, rt_number=57787, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=42, created=2026-04-03 00:00:03, last_txn_id=0>, <Ticket(id=8199, rt_number=57786, queue=Incidents, subject=VM hera - /etc/sudoers.d/azure-sudo, ticket_status=closed, client=Trident Honda, priority=52, created=2026-04-02 17:52:14, last_txn_id=0>, <Ticket(id=8194, rt_number=57781, queue=Incidents, subject=basil.internal.ogtip.com volume usage /var, ticket_status=closed, client=OGT, priority=52, 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created=2026-04-08 01:05:35, last_txn_id=0>, <Ticket(id=8238, rt_number=57857, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-09 00:00:04, last_txn_id=0>, <Ticket(id=8236, rt_number=57855, queue=Incidents, subject=Unable to login to tricky, ticket_status=closed, client=Troika, priority=21, created=2026-04-08 13:53:49, last_txn_id=0>, <Ticket(id=8247, rt_number=57866, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2026-04-09 10:51:55, last_txn_id=0>, <Ticket(id=8248, rt_number=57867, queue=Incidents, subject=Urgent - SSL Root Cert, ticket_status=closed, client=ITC Compliance, priority=81, created=2026-04-09 14:03:55, last_txn_id=0>, <Ticket(id=8249, rt_number=57868, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-10 00:00:05, last_txn_id=0>, <Ticket(id=8244, rt_number=57863, queue=Incidents, subject=[FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete, ticket_status=closed, client=Tangram, priority=41, created=2026-04-09 09:22:11, last_txn_id=0>, <Ticket(id=8251, rt_number=57870, queue=Incidents, subject=All systems down, ticket_status=closed, client=Cirencester College, priority=71, created=2026-04-10 11:35:39, last_txn_id=0>, <Ticket(id=8262, rt_number=57881, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-13 00:00:04, last_txn_id=0>, <Ticket(id=8258, rt_number=57877, queue=Incidents, subject=All systems down, ticket_status=closed, client=AskBio, priority=91, created=2026-04-11 08:03:30, last_txn_id=0>, <Ticket(id=8265, rt_number=57884, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=41, created=2026-04-13 08:30:00, last_txn_id=0>, <Ticket(id=8298, rt_number=57917, queue=Incidents, subject=Error when reviewing draft schedules, ticket_status=closed, client=Internal, priority=51, created=2026-04-13 11:45:50, last_txn_id=0>, <Ticket(id=8264, rt_number=57883, queue=Incidents, subject=WARNING: Mail: Queue Length on koinexserver.home, ticket_status=closed, client=Koinex, priority=51, created=2026-04-13 08:21:58, last_txn_id=0>, <Ticket(id=8257, rt_number=57876, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-04-10 15:39:04, last_txn_id=0>, <Ticket(id=8305, rt_number=57924, queue=Incidents, subject=CRITICAL: Cluster: Pacemaker CRM on vmsvr2.trident.lan, ticket_status=closed, client=Trident Honda, priority=61, created=2026-04-14 08:01:30, last_txn_id=0>, <Ticket(id=8304, rt_number=57923, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-14 00:00:05, last_txn_id=0>, <Ticket(id=8308, rt_number=57927, queue=Incidents, subject=smbfs1.trident.lan root storage volume usage , ticket_status=closed, client=Trident Honda, priority=51, created=2026-04-14 11:25:47, last_txn_id=0>, <Ticket(id=8315, rt_number=57934, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-15 00:00:03, last_txn_id=0>, <Ticket(id=8310, rt_number=57929, queue=Incidents, subject=WARNING: Cluster: Pacemaker CRM on vmsvr1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-04-14 12:57:58, last_txn_id=0>, <Ticket(id=8320, rt_number=57939, queue=Incidents, subject=CRITICAL: HTTP: moodle.ipa.ie HTTPS on moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=41, created=2026-04-15 10:10:33, last_txn_id=0>, <Ticket(id=8318, rt_number=57937, queue=Incidents, subject=Disk critically full on aql-svr-zabbix-db, ticket_status=closed, client=Quickline, priority=81, created=2026-04-15 07:34:19, last_txn_id=2482732>, <Ticket(id=8323, rt_number=57942, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-16 00:00:03, last_txn_id=0>, <Ticket(id=8322, rt_number=57941, queue=Incidents, subject=/var on Talisker at 90%, ticket_status=closed, client=AskBio, priority=71, created=2026-04-15 18:35:20, last_txn_id=0>, <Ticket(id=8327, rt_number=57945, queue=Incidents, subject=WARNING: Special: IcingaDB State on towy2.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2026-04-16 10:23:17, last_txn_id=0>, <Ticket(id=8240, rt_number=57859, queue=Incidents, subject=tcl/avon prometheus job missing, ticket_status=closed, client=Internal, priority=52, created=2026-04-09 08:23:52, last_txn_id=0>, <Ticket(id=8319, rt_number=57938, queue=Incidents, subject=CRITICAL: HTTP: Uyuni HTTPS on patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=1, created=2026-04-15 09:12:59, last_txn_id=0>, <Ticket(id=8329, rt_number=57947, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-17 00:00:03, last_txn_id=0>, <Ticket(id=8311, rt_number=57930, queue=Incidents, subject=Storage alert: /srv/uyuni/srv/www on patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=42, created=2026-04-14 13:01:03, last_txn_id=0>, <Ticket(id=8333, rt_number=57951, queue=Incidents, subject=Fix package double declaration on ws-trixie.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-04-17 12:46:55, last_txn_id=0>, <Ticket(id=8340, rt_number=57958, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-20 00:00:04, last_txn_id=0>, <Ticket(id=8345, rt_number=57963, queue=Incidents, subject=WARNING: Security: Let's Encrypt Certificates on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2026-04-20 09:16:54, last_txn_id=0>, <Ticket(id=8336, rt_number=57954, queue=Incidents, subject=EFSRV-21761 eFiling high load, ticket_status=closed, client=BD Group, priority=81, created=2026-04-17 21:37:17, last_txn_id=0>, <Ticket(id=8300, rt_number=57919, queue=Incidents, subject=Investigate PHP-related issues with staging site, ticket_status=closed, client=Imoves, priority=22, created=2026-04-13 12:16:55, last_txn_id=0>, <Ticket(id=8343, rt_number=57961, queue=Incidents, subject=rc-mss.reigate.ac.uk root volume usage, ticket_status=closed, client=Reigate College, priority=51, created=2026-04-20 08:21:25, last_txn_id=0>, <Ticket(id=8342, rt_number=57960, queue=Incidents, subject=CRITICAL: System Health: Systemd State on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-04-20 08:15:45, last_txn_id=0>, <Ticket(id=8352, rt_number=57970, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-21 00:00:05, last_txn_id=0>, <Ticket(id=8355, rt_number=57973, queue=Incidents, subject=CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-04-21 10:49:43, last_txn_id=0>, <Ticket(id=8356, rt_number=57974, queue=Incidents, subject=UNKNOWN: Hardware: IPMI on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-04-21 11:31:56, last_txn_id=0>, <Ticket(id=8357, rt_number=57975, queue=Incidents, subject=Storage alert: /srv/illumina_data on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-04-21 13:08:18, last_txn_id=0>, <Ticket(id=8358, rt_number=57976, queue=Incidents, subject=WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=41, created=2026-04-21 15:43:05, last_txn_id=0>, <Ticket(id=8341, rt_number=57959, queue=Incidents, subject=rodney1.internal.ogtip.com failed disk, ticket_status=closed, client=OGT, priority=51, created=2026-04-20 08:12:01, last_txn_id=0>, <Ticket(id=8364, rt_number=57982, queue=Incidents, subject=globalstar01/02.sucden.co.uk failed services, ticket_status=closed, client=Sucden, priority=41, created=2026-04-22 07:30:55, last_txn_id=0>, <Ticket(id=8349, rt_number=57967, queue=Incidents, subject=tangram/prod pods in non ready state, ticket_status=closed, client=Tangram, priority=51, created=2026-04-20 14:18:52, last_txn_id=0>, <Ticket(id=8346, rt_number=57964, queue=Incidents, subject=WARNING: Cluster: Csync2 on vmsvr2.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-04-20 09:22:14, last_txn_id=0>, <Ticket(id=8363, rt_number=57981, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-22 00:00:03, last_txn_id=0>, <Ticket(id=8378, rt_number=57996, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-23 00:00:03, last_txn_id=0>, <Ticket(id=8379, rt_number=57997, queue=Incidents, subject=rodney1 reboot/stonith problem, ticket_status=closed, client=OGT, priority=51, created=2026-04-23 07:58:43, last_txn_id=0>, <Ticket(id=8380, rt_number=57998, queue=Incidents, subject=aql-svr-zabbix-app.quickline.co.uk backups to mersey problem, ticket_status=closed, client=Quickline, priority=51, created=2026-04-23 08:04:30, last_txn_id=0>, <Ticket(id=8375, rt_number=57993, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubeJobFailed in gitlab, ticket_status=closed, client=Tangram, priority=41, created=2026-04-22 17:12:06, last_txn_id=0>, <Ticket(id=8376, rt_number=57994, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring, ticket_status=closed, client=Tangram, priority=41, created=2026-04-22 17:16:39, last_txn_id=0>, <Ticket(id=8381, rt_number=57999, queue=Incidents, subject=AskBio outage, ticket_status=closed, client=AskBio, priority=91, created=2026-04-23 11:16:26, last_txn_id=0>, <Ticket(id=8382, rt_number=58000, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePersistentVolumeFillingUp in tcl-monitoring, ticket_status=closed, client=Tangram, priority=51, created=2026-04-23 12:29:13, last_txn_id=0>, <Ticket(id=8383, rt_number=58001, queue=Incidents, subject=WARNING: Puppet: Checking-in on tron.troika.lan, ticket_status=closed, client=Troika, priority=31, created=2026-04-23 15:11:43, last_txn_id=0>, <Ticket(id=8389, rt_number=58007, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-24 00:00:03, last_txn_id=0>, <Ticket(id=8390, rt_number=58008, queue=Incidents, subject=CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-04-24 08:25:20, last_txn_id=0>, <Ticket(id=8354, rt_number=57972, queue=Incidents, subject=Connectivity Issue from IXN and PPS and GS2 to Azure., ticket_status=closed, client=Sucden, priority=72, created=2026-04-21 10:15:51, last_txn_id=0>, <Ticket(id=8391, rt_number=58009, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-04-24 10:56:16, last_txn_id=0>]

Ticket resolution report for Incidents

23 Mar - 24 Apr

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