Ticket resolution report for Incidents

23 Mar - 24 Apr

RT	Created	Closed	Resolution time	Client	Subject
57712	23 Mar, 00:00	23 Mar, 09:24	0.14d	Internal	Check for Security Notices and System Updates
57715	23 Mar, 08:20	23 Mar, 10:13	0.19d	Tangram	tangram/prod issues
57710	21 Mar, 00:44	23 Mar, 13:09	0.52d	AskBio	CRITICAL: Networking: ping4 on macleod.synpromics.com
57721	23 Mar, 16:09	23 Mar, 16:12	0.00d	Quickline	CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
57641	13 Mar, 15:52	23 Mar, 16:32	6.07d	BD Group	Storage alert: / on ef-v5-*
57725	24 Mar, 00:00	24 Mar, 08:42	0.07d	Internal	Check for Security Notices and System Updates
57694	18 Mar, 16:02	24 Mar, 09:32	3.35d	Tangram	GItLab error "The source branch X does not exist."
57728	24 Mar, 09:33	24 Mar, 09:50	0.03d	Ingeus	CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
57723	23 Mar, 17:02	24 Mar, 10:09	0.31d	OGT	OOM - blaney.internal.ogtip.com
57729	24 Mar, 12:06	24 Mar, 16:54	0.48d	Geograph	geograph/prod haproxy deployments failing
57737	25 Mar, 00:00	25 Mar, 09:31	0.15d	Internal	Check for Security Notices and System Updates
57735	24 Mar, 17:23	25 Mar, 10:21	0.30d	Tangram	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk
57748	Yesterday, 00:00	Yesterday, 10:37	0.26d	Internal	Check for Security Notices and System Updates
57717	23 Mar, 11:39	Yesterday, 11:23	2.97d	AskBio	edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com
57733	24 Mar, 16:31	Yesterday, 14:46	1.83d	Tangram	tangram/prod/gitlab eviction/saml errors
57718	23 Mar, 11:42	Yesterday, 16:35	3.49d	Trident Honda	smbfs1.trident.lan volume usage /srv
57753	Today, 00:00	Today, 08:54	0.09d	Internal	Check for Security Notices and System Updates
57752	Yesterday, 18:45	Today, 09:12	0.12d	Geograph	Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57740	25 Mar, 08:15	Today, 09:33	2.13d	Geograph	geograph/prod/gitlab pod status
57754	Today, 08:45	Today, 11:12	0.24d	Tangram	tangram/prod ThanosCompactIsDown

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	8.499 msec
System CPU time	2.013 msec
Total CPU time	10.512 msec
Elapsed time	15.195 msec
Context switches	8 voluntary, 12 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-24&queue=Incidents&start=2026-03-23
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-04-24'
'queue'	'Incidents'
'start'	'2026-03-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 3, 23), 'end': datetime.date(2026, 4, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-04-24&queue=Incidents&start=2026-03-23' [GET]>
tickets	[<Ticket(id=8125, rt_number=57712, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-23 00:00:06, last_txn_id=0>, <Ticket(id=8128, rt_number=57715, queue=Incidents, subject=tangram/prod issues, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-23 08:20:17, last_txn_id=0>, <Ticket(id=8123, rt_number=57710, queue=Incidents, subject=CRITICAL: Networking: ping4 on macleod.synpromics.com, ticket_status=resolved, client=AskBio, priority=61, created=2026-03-21 00:44:19, last_txn_id=0>, <Ticket(id=8134, rt_number=57721, queue=Incidents, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=resolved, client=Quickline, priority=50, created=2026-03-23 16:09:50, last_txn_id=0>, <Ticket(id=8054, rt_number=57641, queue=Incidents, subject=Storage alert: / on ef-v5-*, ticket_status=resolved, client=BD Group, priority=72, created=2026-03-13 15:52:35, last_txn_id=0>, <Ticket(id=8138, rt_number=57725, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-24 00:00:05, last_txn_id=0>, <Ticket(id=8107, rt_number=57694, queue=Incidents, subject=GItLab error "The source branch X does not exist.", ticket_status=resolved, client=Tangram, priority=42, created=2026-03-18 16:02:06, last_txn_id=0>, <Ticket(id=8141, rt_number=57728, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=resolved, client=Ingeus, priority=41, created=2026-03-24 09:33:53, last_txn_id=0>, <Ticket(id=8136, rt_number=57723, queue=Incidents, subject=OOM - blaney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=1, created=2026-03-23 17:02:50, last_txn_id=0>, <Ticket(id=8142, rt_number=57729, queue=Incidents, subject=geograph/prod haproxy deployments failing, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-24 12:06:49, last_txn_id=0>, <Ticket(id=8150, rt_number=57737, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-25 00:00:05, last_txn_id=0>, <Ticket(id=8148, rt_number=57735, queue=Incidents, subject=CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk, ticket_status=resolved, client=Tangram, priority=1, created=2026-03-24 17:23:27, last_txn_id=0>, <Ticket(id=8161, rt_number=57748, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-26 00:00:03, last_txn_id=0>, <Ticket(id=8130, rt_number=57717, queue=Incidents, subject= edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com, ticket_status=resolved, client=AskBio, priority=72, created=2026-03-23 11:39:03, last_txn_id=0>, <Ticket(id=8146, rt_number=57733, queue=Incidents, subject=tangram/prod/gitlab eviction/saml errors, ticket_status=autoclose, client=Tangram, priority=51, created=2026-03-24 16:31:25, last_txn_id=0>, <Ticket(id=8131, rt_number=57718, queue=Incidents, subject=smbfs1.trident.lan volume usage /srv, ticket_status=resolved, client=Trident Honda, priority=52, created=2026-03-23 11:42:53, last_txn_id=0>, <Ticket(id=8166, rt_number=57753, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-27 00:00:04, last_txn_id=0>, <Ticket(id=8165, rt_number=57752, queue=Incidents, subject=Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-26 18:45:42, last_txn_id=0>, <Ticket(id=8153, rt_number=57740, queue=Incidents, subject=geograph/prod/gitlab pod status, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-25 08:15:20, last_txn_id=0>, <Ticket(id=8167, rt_number=57754, queue=Incidents, subject=tangram/prod ThanosCompactIsDown, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-27 08:45:56, last_txn_id=0>]

Ticket resolution report for Incidents

23 Mar - 24 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions