Ticket resolution report for Requests

16 Mar - 17 Apr

RT	Created	Closed	Resolution time	Client	Subject
56348	06 Nov, 13:23	16 Mar, 12:21	88.90d	Azura	Ocado Firewall (consultancy)
54647	28 Apr, 12:59	16 Mar, 12:37	223.96d	Azura	Ocado Firewall
57616	10 Mar, 12:17	16 Mar, 16:07	4.38d	Internal	cleanup munin remnants
57617	10 Mar, 14:41	16 Mar, 16:32	4.19d	Internal	Double-check anti-spam measures for Tiger (SPF/DKIM/etc...)
57661	16 Mar, 16:33	16 Mar, 16:56	0.04d	Internal	Add new Ubuntu kernel to check_puppetdb_kernels
57432	18 Feb, 17:33	16 Mar, 21:55	18.04d	Internal	Test restore Nextcloud
57662	17 Mar, 00:00	17 Mar, 09:50	0.18d	Internal	Weekly checks
57196	04 Feb, 09:11	17 Mar, 09:52	29.07d	Internal	Expiring gpg key nww
57652	16 Mar, 12:20	17 Mar, 13:02	1.07d	Internal	Split out postgres puppetry for ocado/ford
57545	03 Mar, 17:29	17 Mar, 20:46	10.05d	Sucden	Rebuild interstar05/06
57670	17 Mar, 13:04	18 Mar, 10:40	0.76d	Internal	Identify client Debian systems not running on Trixie
57150	30 Jan, 12:20	18 Mar, 12:39	33.03d	Ingeus	Important kubernetes change - ingeus
57151	30 Jan, 12:23	18 Mar, 14:36	33.22d	Sysdoc	Important kubernetes change - sysdoc
57686	17 Mar, 17:50	18 Mar, 15:58	0.81d	Internal	Test restore Piesup
57440	20 Feb, 17:48	20 Mar, 10:15	19.25d	DLS Plastics	Zimbra question
57573	09 Mar, 14:38	20 Mar, 10:43	8.61d	DLS Plastics	Setup Lets Encrypt for DLS Zimbra servers (consultancy)
57526	02 Mar, 10:47	20 Mar, 16:51	14.61d	Troika	New client onboarding (Pre-Contract Checks): Troika
57527	02 Mar, 10:48	20 Mar, 16:51	14.61d	Troika	QNAP/Firewall health-checks
57660	16 Mar, 16:13	23 Mar, 11:08	4.49d	OpenCorporates	Secrets in iac-puppet
57668	17 Mar, 11:38	23 Mar, 11:50	4.02d	None	Trying out a merge with new IAM role for external collaborator data transfer
57152	30 Jan, 12:34	23 Mar, 15:50	36.33d	Tangram	Important kubernetes change - tangram
57726	24 Mar, 00:00	24 Mar, 08:44	0.07d	Ingeus	Ingeus: login to Azure
57724	24 Mar, 00:00	24 Mar, 13:45	0.58d	Internal	Weekly checks
57732	24 Mar, 14:38	24 Mar, 16:05	0.15d	Troika	Bring up VPN tunnels
57543	03 Mar, 09:25	25 Mar, 10:35	16.12d	Quickline	WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk
57685	17 Mar, 17:07	25 Mar, 11:44	5.46d	Koinex	Upgrade server to Debian 13 Trixie
57707	20 Mar, 11:17	25 Mar, 15:07	3.38d	Azura	Azura - Ocado vpn certificates
57747	25 Mar, 21:29	Yesterday, 08:12	0.02d	AskBio	PromPT Upgrades
57664	17 Mar, 08:04	Yesterday, 08:51	7.08d	JISC	OpenAthens server patching
57742	25 Mar, 14:44	Yesterday, 09:37	0.49d	Internal	Gitlab upgrades (18.10.1)
57743	25 Mar, 14:48	Yesterday, 09:48	0.50d	Tangram	Tangram Gitlab upgrade (18.10.1)
57722	23 Mar, 16:42	Yesterday, 10:30	2.38d	Sucden	iLO maintenance
57665	17 Mar, 08:12	Yesterday, 10:53	7.27d	Azura	ford1/2 SSL/TLS certificate expiry (customgeophev.com)
57746	25 Mar, 18:00	Yesterday, 17:09	0.92d	Trident Honda	VM unifi
56919	06 Jan, 12:58	Yesterday, 18:24	57.50d	Ingeus	Remove Ingeus systems from support
57744	25 Mar, 14:50	Today, 08:43	1.39d	Geograph	Geograph Gitlab upgrade (18.10.1)
57756	Today, 09:44	Today, 10:08	0.04d	Internal	Message - Jolyon Holdstock \| O G T \| 07973 900864

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	22.836 msec
System CPU time	3.913 msec
Total CPU time	26.749 msec
Elapsed time	32.429 msec
Context switches	30 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-17&queue=Requests&start=2026-03-16
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-04-17'
'queue'	'Requests'
'start'	'2026-03-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2026, 3, 16), 'end': datetime.date(2026, 4, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-04-17&queue=Requests&start=2026-03-16' [GET]>
tickets	[<Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=closed, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=8029, rt_number=57616, queue=Requests, subject=cleanup munin remnants, ticket_status=closed, client=Internal, priority=42, created=2026-03-10 12:17:17, last_txn_id=0>, <Ticket(id=8030, rt_number=57617, queue=Requests, subject=Double-check anti-spam measures for Tiger (SPF/DKIM/etc...), ticket_status=closed, client=Internal, priority=42, created=2026-03-10 14:41:23, last_txn_id=0>, <Ticket(id=8074, rt_number=57661, queue=Requests, subject=Add new Ubuntu kernel to check_puppetdb_kernels, ticket_status=closed, client=Internal, priority=41, created=2026-03-16 16:33:29, last_txn_id=0>, <Ticket(id=7874, rt_number=57432, queue=Requests, subject=Test restore Nextcloud, ticket_status=closed, client=Internal, priority=44, created=2026-02-18 17:33:22, last_txn_id=0>, <Ticket(id=8075, rt_number=57662, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-17 00:00:02, last_txn_id=0>, <Ticket(id=7734, rt_number=57196, queue=Requests, subject=Expiring gpg key nww, ticket_status=closed, client=Internal, priority=45, created=2026-02-04 09:11:43, last_txn_id=0>, <Ticket(id=8065, rt_number=57652, queue=Requests, subject=Split out postgres puppetry for ocado/ford, ticket_status=closed, client=Internal, priority=41, created=2026-03-16 12:20:40, last_txn_id=0>, <Ticket(id=7958, rt_number=57545, queue=Requests, subject=Rebuild interstar05/06, ticket_status=closed, client=Sucden, priority=3, created=2026-03-03 17:29:42, last_txn_id=0>, <Ticket(id=8083, rt_number=57670, queue=Requests, subject=Identify client Debian systems not running on Trixie, ticket_status=closed, client=Internal, priority=41, created=2026-03-17 13:04:36, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=closed, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=closed, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=8099, rt_number=57686, queue=Requests, subject=Test restore Piesup, ticket_status=closed, client=Internal, priority=41, created=2026-03-17 17:50:54, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=resolved, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=7986, rt_number=57573, queue=Requests, subject=Setup Lets Encrypt for DLS Zimbra servers (consultancy) , ticket_status=resolved, client=DLS Plastics, priority=3, created=2026-03-09 14:38:08, last_txn_id=0>, <Ticket(id=7939, rt_number=57526, queue=Requests, subject=New client onboarding (Pre-Contract Checks): Troika, ticket_status=resolved, client=Troika, priority=3, created=2026-03-02 10:47:22, last_txn_id=2464000>, <Ticket(id=7940, rt_number=57527, queue=Requests, subject=QNAP/Firewall health-checks, ticket_status=resolved, client=Troika, priority=3, created=2026-03-02 10:48:48, last_txn_id=0>, <Ticket(id=8073, rt_number=57660, queue=Requests, subject=Secrets in iac-puppet, ticket_status=resolved, client=OpenCorporates, priority=42, created=2026-03-16 16:13:37, last_txn_id=0>, <Ticket(id=8081, rt_number=57668, queue=Requests, subject=Trying out a merge with new IAM role for external collaborator data transfer, ticket_status=resolved, client=None, priority=2, created=2026-03-17 11:38:32, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=resolved, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=8139, rt_number=57726, queue=Requests, subject=Ingeus: login to Azure, ticket_status=resolved, client=Ingeus, priority=41, created=2026-03-24 00:00:06, last_txn_id=0>, <Ticket(id=8137, rt_number=57724, queue=Requests, subject=Weekly checks, ticket_status=resolved, client=Internal, priority=41, created=2026-03-24 00:00:02, last_txn_id=0>, <Ticket(id=8145, rt_number=57732, queue=Requests, subject=Bring up VPN tunnels, ticket_status=resolved, client=Troika, priority=41, created=2026-03-24 14:38:22, last_txn_id=0>, <Ticket(id=7956, rt_number=57543, queue=Requests, subject=WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk, ticket_status=autoclose, client=Quickline, priority=44, created=2026-03-03 09:25:16, last_txn_id=0>, <Ticket(id=8098, rt_number=57685, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=resolved, client=Koinex, priority=22, created=2026-03-17 17:07:36, last_txn_id=0>, <Ticket(id=8120, rt_number=57707, queue=Requests, subject=Azura - Ocado vpn certificates, ticket_status=resolved, client=Azura, priority=42, created=2026-03-20 11:17:03, last_txn_id=0>, <Ticket(id=8160, rt_number=57747, queue=Requests, subject=PromPT Upgrades, ticket_status=resolved, client=AskBio, priority=41, created=2026-03-25 21:29:03, last_txn_id=0>, <Ticket(id=8077, rt_number=57664, queue=Requests, subject=OpenAthens server patching, ticket_status=resolved, client=JISC, priority=62, created=2026-03-17 08:04:05, last_txn_id=0>, <Ticket(id=8155, rt_number=57742, queue=Requests, subject=Gitlab upgrades (18.10.1), ticket_status=resolved, client=Internal, priority=41, created=2026-03-25 14:44:04, last_txn_id=0>, <Ticket(id=8156, rt_number=57743, queue=Requests, subject=Tangram Gitlab upgrade (18.10.1), ticket_status=resolved, client=Tangram, priority=41, created=2026-03-25 14:48:59, last_txn_id=0>, <Ticket(id=8135, rt_number=57722, queue=Requests, subject=iLO maintenance , ticket_status=autoclose, client=Sucden, priority=42, created=2026-03-23 16:42:50, last_txn_id=0>, <Ticket(id=8078, rt_number=57665, queue=Requests, subject=ford1/2 SSL/TLS certificate expiry (customgeophev.com), ticket_status=resolved, client=Azura, priority=42, created=2026-03-17 08:12:26, last_txn_id=0>, <Ticket(id=8159, rt_number=57746, queue=Requests, subject=VM unifi, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-03-25 18:00:15, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=resolved, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=8157, rt_number=57744, queue=Requests, subject=Geograph Gitlab upgrade (18.10.1), ticket_status=resolved, client=Geograph, priority=41, created=2026-03-25 14:50:34, last_txn_id=0>, <Ticket(id=8169, rt_number=57756, queue=Requests, subject=Message - Jolyon Holdstock \| O G T \| 07973 900864, ticket_status=resolved, client=Internal, priority=41, created=2026-03-27 09:44:50, last_txn_id=0>]

Ticket resolution report for Requests

16 Mar - 17 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions