Ticket resolution report for Incidents

13 Apr - 17 Apr

RT	Created	Closed	Resolution time	Client	Subject
57881	13 Apr, 00:00	13 Apr, 09:30	0.15d	Internal	Check for Security Notices and System Updates
57877	11 Apr, 08:03	13 Apr, 10:10	0.22d	AskBio	All systems down
57884	13 Apr, 08:30	13 Apr, 10:15	0.18d	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
57917	13 Apr, 11:45	13 Apr, 13:01	0.13d	Internal	Error when reviewing draft schedules
57883	13 Apr, 08:21	13 Apr, 15:45	0.74d	Koinex	WARNING: Mail: Queue Length on koinexserver.home
57876	10 Apr, 15:39	13 Apr, 15:58	1.03d	OGT	Storage alert: /srv/department on rodney.internal.ogtip.com
57924	14 Apr, 08:01	14 Apr, 08:35	0.06d	Trident Honda	CRITICAL: Cluster: Pacemaker CRM on vmsvr2.trident.lan
57923	14 Apr, 00:00	14 Apr, 09:13	0.12d	Internal	Check for Security Notices and System Updates
57927	14 Apr, 11:25	14 Apr, 11:55	0.05d	Trident Honda	smbfs1.trident.lan root storage volume usage
57934	15 Apr, 00:00	15 Apr, 09:07	0.11d	Internal	Check for Security Notices and System Updates
57929	14 Apr, 12:57	15 Apr, 09:07	0.62d	Trident Honda	WARNING: Cluster: Pacemaker CRM on vmsvr1.trident.lan
57939	15 Apr, 10:10	15 Apr, 10:15	0.01d	Lantech	CRITICAL: HTTP: moodle.ipa.ie HTTPS on moodle.ipa.ie
57937	15 Apr, 07:34	16 Apr, 09:12	1.12d	Quickline	Disk critically full on aql-svr-zabbix-db
57942	16 Apr, 00:00	16 Apr, 09:14	0.12d	Internal	Check for Security Notices and System Updates
57941	15 Apr, 18:35	16 Apr, 10:09	0.22d	AskBio	/var on Talisker at 90%
57945	16 Apr, 10:23	16 Apr, 10:32	0.02d	Internal	WARNING: Special: IcingaDB State on towy2.tiger-computing.co.uk
57859	09 Apr, 08:23	16 Apr, 11:22	5.30d	Internal	tcl/avon prometheus job missing
57938	15 Apr, 09:12	16 Apr, 11:53	1.27d	Sucden	CRITICAL: HTTP: Uyuni HTTPS on patrs-gs2-p1l01.sucden.co.uk
57947	17 Apr, 00:00	17 Apr, 08:48	0.08d	Internal	Check for Security Notices and System Updates
57930	14 Apr, 13:01	17 Apr, 10:09	2.71d	Sucden	Storage alert: /srv/uyuni/srv/www on patrs-gs2-p1l01.sucden.co.uk
57951	17 Apr, 12:46	17 Apr, 15:11	0.24d	Midnight Hax	Fix package double declaration on ws-trixie.midnighthax.com

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	14.788 msec
System CPU time	0.086 msec
Total CPU time	14.874 msec
Elapsed time	22.145 msec
Context switches	9 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-17&queue=Incidents&start=2026-04-13
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-17'
'queue'	'Incidents'
'start'	'2026-04-13'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 4, 13), 'end': datetime.date(2026, 4, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-04-17&queue=Incidents&start=2026-04-13' [GET]>
tickets	[<Ticket(id=8262, rt_number=57881, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-13 00:00:04, last_txn_id=0>, <Ticket(id=8258, rt_number=57877, queue=Incidents, subject=All systems down, ticket_status=closed, client=AskBio, priority=91, created=2026-04-11 08:03:30, last_txn_id=0>, <Ticket(id=8265, rt_number=57884, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=41, created=2026-04-13 08:30:00, last_txn_id=0>, <Ticket(id=8298, rt_number=57917, queue=Incidents, subject=Error when reviewing draft schedules, ticket_status=closed, client=Internal, priority=51, created=2026-04-13 11:45:50, last_txn_id=0>, <Ticket(id=8264, rt_number=57883, queue=Incidents, subject=WARNING: Mail: Queue Length on koinexserver.home, ticket_status=closed, client=Koinex, priority=51, created=2026-04-13 08:21:58, last_txn_id=0>, <Ticket(id=8257, rt_number=57876, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-04-10 15:39:04, last_txn_id=0>, <Ticket(id=8305, rt_number=57924, queue=Incidents, subject=CRITICAL: Cluster: Pacemaker CRM on vmsvr2.trident.lan, ticket_status=closed, client=Trident Honda, priority=61, created=2026-04-14 08:01:30, last_txn_id=0>, <Ticket(id=8304, rt_number=57923, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-14 00:00:05, last_txn_id=0>, <Ticket(id=8308, rt_number=57927, queue=Incidents, subject=smbfs1.trident.lan root storage volume usage , ticket_status=closed, client=Trident Honda, priority=51, created=2026-04-14 11:25:47, last_txn_id=0>, <Ticket(id=8315, rt_number=57934, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-15 00:00:03, last_txn_id=0>, <Ticket(id=8310, rt_number=57929, queue=Incidents, subject=WARNING: Cluster: Pacemaker CRM on vmsvr1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-04-14 12:57:58, last_txn_id=0>, <Ticket(id=8320, rt_number=57939, queue=Incidents, subject=CRITICAL: HTTP: moodle.ipa.ie HTTPS on moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=41, created=2026-04-15 10:10:33, last_txn_id=0>, <Ticket(id=8318, rt_number=57937, queue=Incidents, subject=Disk critically full on aql-svr-zabbix-db, ticket_status=closed, client=Quickline, priority=81, created=2026-04-15 07:34:19, last_txn_id=2482732>, <Ticket(id=8323, rt_number=57942, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-16 00:00:03, last_txn_id=0>, <Ticket(id=8322, rt_number=57941, queue=Incidents, subject=/var on Talisker at 90%, ticket_status=closed, client=AskBio, priority=71, created=2026-04-15 18:35:20, last_txn_id=0>, <Ticket(id=8327, rt_number=57945, queue=Incidents, subject=WARNING: Special: IcingaDB State on towy2.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2026-04-16 10:23:17, last_txn_id=0>, <Ticket(id=8240, rt_number=57859, queue=Incidents, subject=tcl/avon prometheus job missing, ticket_status=closed, client=Internal, priority=52, created=2026-04-09 08:23:52, last_txn_id=0>, <Ticket(id=8319, rt_number=57938, queue=Incidents, subject=CRITICAL: HTTP: Uyuni HTTPS on patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=1, created=2026-04-15 09:12:59, last_txn_id=0>, <Ticket(id=8329, rt_number=57947, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-17 00:00:03, last_txn_id=0>, <Ticket(id=8311, rt_number=57930, queue=Incidents, subject=Storage alert: /srv/uyuni/srv/www on patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=42, created=2026-04-14 13:01:03, last_txn_id=0>, <Ticket(id=8333, rt_number=57951, queue=Incidents, subject=Fix package double declaration on ws-trixie.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-04-17 12:46:55, last_txn_id=0>]

Ticket resolution report for Incidents

13 Apr - 17 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions