Ticket resolution report for Problems

09 Mar - 10 Apr

RT	Created	Closed	Resolution time	Client	Subject
57542	03 Mar, 08:42	09 Mar, 11:16	4.26d	Azura	Azura systems updates failing
56483	18 Nov, 10:03	11 Mar, 11:40	78.16d	Tangram	dgx2.internal.etherapeutics.co.uk root volume filling up
57659	16 Mar, 16:10	17 Mar, 09:46	0.36d	Sucden	VMs don't auto-unlock LUKS at boot
57556	05 Mar, 16:15	17 Mar, 10:17	7.40d	Internal	Fix triage dashboard error
57693	18 Mar, 12:35	23 Mar, 10:15	2.77d	Rotastat	CRITICAL: System Health: Systemd State on gallus.rotastat.com
57561	07 Mar, 02:43	26 Mar, 16:21	13.84d	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57771	31 Mar, 09:29	31 Mar, 17:10	0.77d	Novadata	purge leonis from everywhere.
57716	23 Mar, 08:36	07 Apr, 12:19	9.37d	OGT	sybil.internal.ogtip.com volume usage /Data
57749	26 Mar, 10:59	08 Apr, 17:45	7.68d	Internal	Piesup - not getting signature field in 1st support Schedule
57808	07 Apr, 11:13	09 Apr, 10:06	1.89d	Internal	Spam flooding the support mailbox
57798	07 Apr, 09:49	10 Apr, 15:04	3.53d	Koinex	koinexserver.local owncloud/php version

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	10.390 msec
System CPU time	0.105 msec
Total CPU time	10.495 msec
Elapsed time	13.097 msec
Context switches	17 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-10&queue=Problems&start=2026-03-09
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-10'
'queue'	'Problems'
'start'	'2026-03-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2026, 3, 9), 'end': datetime.date(2026, 4, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-04-10&queue=Problems&start=2026-03-09' [GET]>
tickets	[<Ticket(id=7955, rt_number=57542, queue=Problems, subject=Azura systems updates failing, ticket_status=closed, client=Azura, priority=42, created=2026-03-03 08:42:00, last_txn_id=0>, <Ticket(id=7048, rt_number=56483, queue=Problems, subject=dgx2.internal.etherapeutics.co.uk root volume filling up, ticket_status=closed, client=Tangram, priority=48, created=2025-11-18 10:03:48, last_txn_id=2424228>, <Ticket(id=8072, rt_number=57659, queue=Problems, subject=VMs don't auto-unlock LUKS at boot, ticket_status=closed, client=Sucden, priority=41, created=2026-03-16 16:10:31, last_txn_id=0>, <Ticket(id=7969, rt_number=57556, queue=Problems, subject=Fix triage dashboard error, ticket_status=closed, client=Internal, priority=43, created=2026-03-05 16:15:03, last_txn_id=0>, <Ticket(id=8106, rt_number=57693, queue=Problems, subject=CRITICAL: System Health: Systemd State on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=42, created=2026-03-18 12:35:25, last_txn_id=0>, <Ticket(id=7974, rt_number=57561, queue=Problems, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=63, created=2026-03-07 02:43:53, last_txn_id=2473688>, <Ticket(id=8184, rt_number=57771, queue=Problems, subject=purge leonis from everywhere., ticket_status=closed, client=Novadata, priority=41, created=2026-03-31 09:29:25, last_txn_id=0>, <Ticket(id=8129, rt_number=57716, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=closed, client=OGT, priority=43, created=2026-03-23 08:36:53, last_txn_id=0>, <Ticket(id=8162, rt_number=57749, queue=Problems, subject=Piesup - not getting signature field in 1st support Schedule, ticket_status=closed, client=Internal, priority=43, created=2026-03-26 10:59:00, last_txn_id=0>, <Ticket(id=8221, rt_number=57808, queue=Problems, subject=Spam flooding the support mailbox , ticket_status=closed, client=Internal, priority=41, created=2026-04-07 11:13:48, last_txn_id=0>, <Ticket(id=8211, rt_number=57798, queue=Problems, subject=koinexserver.local owncloud/php version , ticket_status=closed, client=Koinex, priority=42, created=2026-04-07 09:49:26, last_txn_id=0>]

Ticket resolution report for Problems

09 Mar - 10 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions