Ticket resolution report for Incidents

06 Apr - 10 Apr

RT	Created	Closed	Resolution time	Client	Subject
57787	03 Apr, 00:00	07 Apr, 08:46	0.08d	Internal	Check for Security Notices and System Updates
57786	02 Apr, 17:52	07 Apr, 10:23	0.25d	Trident Honda	VM hera - /etc/sudoers.d/azure-sudo
57781	02 Apr, 08:20	07 Apr, 11:57	1.36d	OGT	basil.internal.ogtip.com volume usage /var
57811	07 Apr, 12:48	07 Apr, 12:52	0.01d	Sucden	DOWN: globalstar{01,02}.sucden.co.uk
57770	31 Mar, 09:19	07 Apr, 17:22	3.80d	TCV	tcv-crm.tcv.org.uk cron php script error
57849	08 Apr, 00:00	08 Apr, 08:45	0.08d	Internal	Check for Security Notices and System Updates
57851	08 Apr, 08:08	08 Apr, 09:02	0.09d	NFW	nfwgs2.nfw.internal unmerged configuration
57850	08 Apr, 01:05	08 Apr, 11:54	0.39d	Sucden	apt-show-versions.service failed on interstar05,06
57857	09 Apr, 00:00	09 Apr, 08:47	0.08d	Internal	Check for Security Notices and System Updates
57855	08 Apr, 13:53	09 Apr, 11:09	0.73d	Troika	Unable to login to tricky
57866	09 Apr, 10:51	09 Apr, 11:54	0.11d	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57867	09 Apr, 14:03	10 Apr, 08:38	0.46d	ITC Compliance	Urgent - SSL Root Cert
57868	10 Apr, 00:00	10 Apr, 08:56	0.09d	Internal	Check for Security Notices and System Updates
57863	09 Apr, 09:22	10 Apr, 10:10	1.08d	Tangram	[FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete
57870	10 Apr, 11:35	10 Apr, 12:08	0.05d	Cirencester College	All systems down

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	10.791 msec
System CPU time	0.670 msec
Total CPU time	11.461 msec
Elapsed time	26.353 msec
Context switches	9 voluntary, 10 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-10&queue=Incidents&start=2026-04-06
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-10'
'queue'	'Incidents'
'start'	'2026-04-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 4, 6), 'end': datetime.date(2026, 4, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-04-10&queue=Incidents&start=2026-04-06' [GET]>
tickets	[<Ticket(id=8200, rt_number=57787, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=42, created=2026-04-03 00:00:03, last_txn_id=0>, <Ticket(id=8199, rt_number=57786, queue=Incidents, subject=VM hera - /etc/sudoers.d/azure-sudo, ticket_status=closed, client=Trident Honda, priority=52, created=2026-04-02 17:52:14, last_txn_id=0>, <Ticket(id=8194, rt_number=57781, queue=Incidents, subject=basil.internal.ogtip.com volume usage /var, ticket_status=closed, client=OGT, priority=52, created=2026-04-02 08:20:52, last_txn_id=0>, <Ticket(id=8224, rt_number=57811, queue=Incidents, subject=DOWN: globalstar{01,02}.sucden.co.uk, ticket_status=closed, client=Sucden, priority=81, created=2026-04-07 12:48:42, last_txn_id=0>, <Ticket(id=8183, rt_number=57770, queue=Incidents, subject=tcv-crm.tcv.org.uk cron php script error, ticket_status=closed, client=TCV, priority=42, created=2026-03-31 09:19:43, last_txn_id=0>, <Ticket(id=8230, rt_number=57849, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-08 00:00:05, last_txn_id=0>, <Ticket(id=8232, rt_number=57851, queue=Incidents, subject=nfwgs2.nfw.internal unmerged configuration, ticket_status=closed, client=NFW, priority=41, created=2026-04-08 08:08:47, last_txn_id=0>, <Ticket(id=8231, rt_number=57850, queue=Incidents, subject=apt-show-versions.service failed on interstar05,06, ticket_status=closed, client=Sucden, priority=61, created=2026-04-08 01:05:35, last_txn_id=0>, <Ticket(id=8238, rt_number=57857, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-09 00:00:04, last_txn_id=0>, <Ticket(id=8236, rt_number=57855, queue=Incidents, subject=Unable to login to tricky, ticket_status=closed, client=Troika, priority=21, created=2026-04-08 13:53:49, last_txn_id=0>, <Ticket(id=8247, rt_number=57866, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2026-04-09 10:51:55, last_txn_id=0>, <Ticket(id=8248, rt_number=57867, queue=Incidents, subject=Urgent - SSL Root Cert, ticket_status=closed, client=ITC Compliance, priority=81, created=2026-04-09 14:03:55, last_txn_id=0>, <Ticket(id=8249, rt_number=57868, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-10 00:00:05, last_txn_id=0>, <Ticket(id=8244, rt_number=57863, queue=Incidents, subject=[FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete, ticket_status=closed, client=Tangram, priority=41, created=2026-04-09 09:22:11, last_txn_id=0>, <Ticket(id=8251, rt_number=57870, queue=Incidents, subject=All systems down, ticket_status=closed, client=Cirencester College, priority=71, created=2026-04-10 11:35:39, last_txn_id=0>]

Ticket resolution report for Incidents

06 Apr - 10 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions