Ticket resolution report for Incidents

09 Mar - 10 Apr

RT	Created	Closed	Resolution time	Client	Subject
57563	09 Mar, 00:00	09 Mar, 08:54	0.09d	Internal	Check for Security Notices and System Updates
57553	05 Mar, 10:25	09 Mar, 11:59	2.16d	OGT	docker on mickey
57572	09 Mar, 13:10	09 Mar, 14:27	0.13d	Internal	Nextcloud 503
57571	09 Mar, 13:11	09 Mar, 15:43	0.25d	Internal	[FIRING: 1 for tcl/avon] NodeSystemSaturation in tcl-monitoring
57608	10 Mar, 00:00	10 Mar, 09:04	0.11d	Internal	Check for Security Notices and System Updates
57568	09 Mar, 12:53	10 Mar, 10:17	0.74d	Ingeus	[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring
57569	09 Mar, 13:06	10 Mar, 10:22	0.73d	Geograph	[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57566	09 Mar, 12:32	10 Mar, 11:47	0.92d	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactIsDown
57614	10 Mar, 10:57	10 Mar, 12:53	0.19d	Globecast	CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com
57610	10 Mar, 09:23	10 Mar, 14:32	0.51d	Tangram	[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab
57618	10 Mar, 17:36	10 Mar, 17:42	0.01d	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
57619	11 Mar, 00:00	11 Mar, 08:55	0.09d	Internal	Check for Security Notices and System Updates
57528	02 Mar, 10:49	11 Mar, 09:39	6.88d	Sucden	interstar10 - ssh
57609	10 Mar, 08:04	11 Mar, 10:13	1.22d	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57624	11 Mar, 13:30	11 Mar, 14:06	0.06d	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57621	11 Mar, 09:49	11 Mar, 18:21	0.82d	OpenCorporates	Help needed with us_dc_companies_fetcher deploy on aws-bot2
57631	12 Mar, 00:00	12 Mar, 09:05	0.11d	Internal	Check for Security Notices and System Updates
57623	11 Mar, 12:04	12 Mar, 10:22	0.83d	Tangram	AWS Backup copy jobs failed
57630	11 Mar, 18:05	12 Mar, 10:39	0.27d	Sucden	DOWN: interstar05.sucden.co.uk
57632	12 Mar, 08:24	12 Mar, 10:49	0.24d	Sucden	duffman.sucden.co.uk mount missing /data/dl/releases
57637	13 Mar, 00:00	13 Mar, 10:14	0.22d	Internal	Check for Security Notices and System Updates
57638	13 Mar, 08:34	13 Mar, 11:13	0.27d	DLS Plastics	DLS Medical site down
57645	16 Mar, 00:00	16 Mar, 09:08	0.11d	Internal	Check for Security Notices and System Updates
57640	13 Mar, 15:21	16 Mar, 10:52	0.55d	Trident Honda	vmsvr2.trident.lan storage volume usage /var
57648	16 Mar, 09:23	16 Mar, 11:10	0.18d	Global Brands	CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
57647	16 Mar, 09:17	16 Mar, 11:26	0.21d	OGT	granddad/damien winbind failure
57651	16 Mar, 12:12	16 Mar, 12:37	0.04d	Ingeus	ingeus/iw/prd-aks/tcl-monitoring loki failing
57658	16 Mar, 15:49	16 Mar, 16:19	0.05d	Sucden	patrs-gs2-p1l01.sucden.co.uk configuration failure
57633	12 Mar, 08:53	16 Mar, 16:22	2.75d	Geograph	geograph/prod/tcl-monitoring loki failing
57663	17 Mar, 00:00	17 Mar, 08:47	0.08d	Internal	Check for Security Notices and System Updates
57666	17 Mar, 09:20	17 Mar, 09:23	0.00d	Midnight Hax	CRITICAL: HTTP: Midnighthax Site on woodlands.midnighthax.com
57654	16 Mar, 12:31	17 Mar, 09:59	0.75d	Tangram	tangram/prod backup job failure
57635	12 Mar, 16:23	17 Mar, 10:08	2.38d	Sucden	WARNING: Storage: RAID on sly.sucden.co.uk
57639	13 Mar, 12:42	17 Mar, 14:35	2.19d	Tangram	Gitlab and lost emails
57667	17 Mar, 11:24	17 Mar, 16:11	0.48d	Rotastat	gallus.rotastat.com heavy load/timeouts
57646	16 Mar, 08:26	17 Mar, 16:18	1.79d	OGT	rodney.internal.ogtip.com volume usage /srv/illumina_data
57688	18 Mar, 08:05	18 Mar, 08:30	0.04d	Reigate College	rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted
57690	18 Mar, 09:20	18 Mar, 11:21	0.20d	Internal	RH/EL/EL7 check updates failure
57687	18 Mar, 00:00	18 Mar, 11:47	0.38d	Internal	Check for Security Notices and System Updates
57691	18 Mar, 11:46	18 Mar, 13:18	0.15d	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com
57689	18 Mar, 08:36	18 Mar, 16:05	0.75d	Midnight Hax	CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com
57669	17 Mar, 12:43	19 Mar, 09:10	1.64d	Quickline	RADIUS
57696	19 Mar, 00:00	19 Mar, 09:16	0.13d	Internal	Check for Security Notices and System Updates
57697	19 Mar, 09:40	19 Mar, 11:31	0.19d	Azura	ocado1/2.opentrk.com storage volume usage /usr
57703	19 Mar, 12:18	19 Mar, 15:28	0.32d	OGT	Storage alert: /srv/ngs on rodney.internal.ogtip.com
57705	20 Mar, 00:00	20 Mar, 09:08	0.11d	Internal	Check for Security Notices and System Updates
57706	20 Mar, 09:25	20 Mar, 11:16	0.18d	Tangram	Tangram/prod/data-management logical backup failure
57712	Today, 00:00	Today, 09:24	0.14d	Internal	Check for Security Notices and System Updates
57715	Today, 08:20	Today, 10:13	0.19d	Tangram	tangram/prod issues
57710	21 Mar, 00:44	Today, 13:09	0.52d	AskBio	CRITICAL: Networking: ping4 on macleod.synpromics.com
57721	Today, 16:09	Today, 16:12	0.00d	Quickline	CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
57641	13 Mar, 15:52	Today, 16:32	6.07d	BD Group	Storage alert: / on ef-v5-*

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	72.494 msec
System CPU time	2.425 msec
Total CPU time	74.919 msec
Elapsed time	222.292 msec
Context switches	11 voluntary, 172 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-10&queue=Incidents&start=2026-03-09
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-04-10'
'queue'	'Incidents'
'start'	'2026-03-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 3, 9), 'end': datetime.date(2026, 4, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-04-10&queue=Incidents&start=2026-03-09' [GET]>
tickets	[<Ticket(id=7976, rt_number=57563, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-09 00:00:04, last_txn_id=0>, <Ticket(id=7966, rt_number=57553, queue=Incidents, subject=docker on mickey, ticket_status=closed, client=OGT, priority=41, created=2026-03-05 10:25:03, last_txn_id=0>, <Ticket(id=7985, rt_number=57572, queue=Incidents, subject=Nextcloud 503, ticket_status=closed, client=Internal, priority=41, created=2026-03-09 13:10:39, last_txn_id=2465374>, <Ticket(id=7984, rt_number=57571, queue=Incidents, subject=[FIRING: 1 for tcl/avon] NodeSystemSaturation in tcl-monitoring, ticket_status=closed, client=Internal, priority=51, created=2026-03-09 13:11:15, last_txn_id=0>, <Ticket(id=8021, rt_number=57608, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-10 00:00:08, last_txn_id=0>, <Ticket(id=7981, rt_number=57568, queue=Incidents, subject=[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring, ticket_status=closed, client=Ingeus, priority=51, created=2026-03-09 12:53:51, last_txn_id=0>, <Ticket(id=7982, rt_number=57569, queue=Incidents, subject=[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring, ticket_status=closed, client=Geograph, priority=51, created=2026-03-09 13:06:21, last_txn_id=0>, <Ticket(id=7979, rt_number=57566, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactIsDown, ticket_status=closed, client=Tangram, priority=51, created=2026-03-09 12:32:43, last_txn_id=0>, <Ticket(id=8027, rt_number=57614, queue=Incidents, subject=CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-03-10 10:57:40, last_txn_id=0>, <Ticket(id=8023, rt_number=57610, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab, ticket_status=closed, client=Tangram, priority=51, created=2026-03-10 09:23:27, last_txn_id=0>, <Ticket(id=8031, rt_number=57618, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=1, created=2026-03-10 17:36:04, last_txn_id=0>, <Ticket(id=8032, rt_number=57619, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-11 00:00:05, last_txn_id=0>, <Ticket(id=7941, rt_number=57528, queue=Incidents, subject=interstar10 - ssh, ticket_status=resolved, client=Sucden, priority=62, created=2026-03-02 10:49:47, last_txn_id=0>, <Ticket(id=8022, rt_number=57609, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2026-03-10 08:04:15, last_txn_id=0>, <Ticket(id=8037, rt_number=57624, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2026-03-11 13:30:21, last_txn_id=0>, <Ticket(id=8034, rt_number=57621, queue=Incidents, subject=Help needed with us_dc_companies_fetcher deploy on aws-bot2, ticket_status=closed, client=OpenCorporates, priority=71, created=2026-03-11 09:49:39, last_txn_id=0>, <Ticket(id=8044, rt_number=57631, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-12 00:00:03, last_txn_id=0>, <Ticket(id=8036, rt_number=57623, queue=Incidents, subject=AWS Backup copy jobs failed, ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 12:04:12, last_txn_id=0>, <Ticket(id=8043, rt_number=57630, queue=Incidents, subject=DOWN: interstar05.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-03-11 18:05:13, last_txn_id=0>, <Ticket(id=8045, rt_number=57632, queue=Incidents, subject=duffman.sucden.co.uk mount missing /data/dl/releases, ticket_status=closed, client=Sucden, priority=51, created=2026-03-12 08:24:54, last_txn_id=0>, <Ticket(id=8050, rt_number=57637, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-13 00:00:03, last_txn_id=0>, <Ticket(id=8051, rt_number=57638, queue=Incidents, subject=DLS Medical site down, ticket_status=closed, client=DLS Plastics, priority=61, created=2026-03-13 08:34:32, last_txn_id=0>, <Ticket(id=8058, rt_number=57645, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-16 00:00:06, last_txn_id=0>, <Ticket(id=8053, rt_number=57640, queue=Incidents, subject=vmsvr2.trident.lan storage volume usage /var, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-03-13 15:21:06, last_txn_id=0>, <Ticket(id=8061, rt_number=57648, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=51, created=2026-03-16 09:23:54, last_txn_id=0>, <Ticket(id=8060, rt_number=57647, queue=Incidents, subject=granddad/damien winbind failure, ticket_status=resolved, client=OGT, priority=31, created=2026-03-16 09:17:58, last_txn_id=0>, <Ticket(id=8064, rt_number=57651, queue=Incidents, subject=ingeus/iw/prd-aks/tcl-monitoring loki failing, ticket_status=resolved, client=Ingeus, priority=41, created=2026-03-16 12:12:41, last_txn_id=0>, <Ticket(id=8071, rt_number=57658, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk configuration failure, ticket_status=resolved, client=Sucden, priority=51, created=2026-03-16 15:49:11, last_txn_id=0>, <Ticket(id=8046, rt_number=57633, queue=Incidents, subject=geograph/prod/tcl-monitoring loki failing, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-12 08:53:21, last_txn_id=0>, <Ticket(id=8076, rt_number=57663, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-17 00:00:05, last_txn_id=0>, <Ticket(id=8079, rt_number=57666, queue=Incidents, subject=CRITICAL: HTTP: Midnighthax Site on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=50, created=2026-03-17 09:20:57, last_txn_id=0>, <Ticket(id=8067, rt_number=57654, queue=Incidents, subject=tangram/prod backup job failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-16 12:31:57, last_txn_id=0>, <Ticket(id=8048, rt_number=57635, queue=Incidents, subject=WARNING: Storage: RAID on sly.sucden.co.uk, ticket_status=resolved, client=Sucden, priority=62, created=2026-03-12 16:23:30, last_txn_id=0>, <Ticket(id=8052, rt_number=57639, queue=Incidents, subject=Gitlab and lost emails, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-13 12:42:55, last_txn_id=0>, <Ticket(id=8080, rt_number=57667, queue=Incidents, subject=gallus.rotastat.com heavy load/timeouts, ticket_status=autoclose, client=Rotastat, priority=61, created=2026-03-17 11:24:43, last_txn_id=0>, <Ticket(id=8059, rt_number=57646, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/illumina_data, ticket_status=resolved, client=OGT, priority=41, created=2026-03-16 08:26:19, last_txn_id=0>, <Ticket(id=8101, rt_number=57688, queue=Incidents, subject=rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted, ticket_status=resolved, client=Reigate College, priority=51, created=2026-03-18 08:05:21, last_txn_id=0>, <Ticket(id=8103, rt_number=57690, queue=Incidents, subject=RH/EL/EL7 check updates failure, ticket_status=resolved, client=Internal, priority=61, created=2026-03-18 09:20:15, last_txn_id=0>, <Ticket(id=8100, rt_number=57687, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-18 00:00:04, last_txn_id=0>, <Ticket(id=8104, rt_number=57691, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com, ticket_status=resolved, client=Top To Toe, priority=41, created=2026-03-18 11:46:12, last_txn_id=0>, <Ticket(id=8102, rt_number=57689, queue=Incidents, subject=CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-03-18 08:36:44, last_txn_id=0>, <Ticket(id=8082, rt_number=57669, queue=Incidents, subject=RADIUS, ticket_status=resolved, client=Quickline, priority=71, created=2026-03-17 12:43:30, last_txn_id=0>, <Ticket(id=8109, rt_number=57696, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-19 00:00:03, last_txn_id=0>, <Ticket(id=8110, rt_number=57697, queue=Incidents, subject=ocado1/2.opentrk.com storage volume usage /usr, ticket_status=resolved, client=Azura, priority=51, created=2026-03-19 09:40:57, last_txn_id=0>, <Ticket(id=8116, rt_number=57703, queue=Incidents, subject=Storage alert: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-03-19 12:18:33, last_txn_id=0>, <Ticket(id=8118, rt_number=57705, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-20 00:00:04, last_txn_id=0>, <Ticket(id=8119, rt_number=57706, queue=Incidents, subject=Tangram/prod/data-management logical backup failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-20 09:25:45, last_txn_id=0>, <Ticket(id=8125, rt_number=57712, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-23 00:00:06, last_txn_id=0>, <Ticket(id=8128, rt_number=57715, queue=Incidents, subject=tangram/prod issues, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-23 08:20:17, last_txn_id=0>, <Ticket(id=8123, rt_number=57710, queue=Incidents, subject=CRITICAL: Networking: ping4 on macleod.synpromics.com, ticket_status=resolved, client=AskBio, priority=61, created=2026-03-21 00:44:19, last_txn_id=0>, <Ticket(id=8134, rt_number=57721, queue=Incidents, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=resolved, client=Quickline, priority=50, created=2026-03-23 16:09:50, last_txn_id=0>, <Ticket(id=8054, rt_number=57641, queue=Incidents, subject=Storage alert: / on ef-v5-*, ticket_status=resolved, client=BD Group, priority=72, created=2026-03-13 15:52:35, last_txn_id=0>]

Ticket resolution report for Incidents

09 Mar - 10 Apr

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