Ticket resolution report for Requests

02 Mar - 03 Apr

RT	Created	Closed	Resolution time	Client	Subject
57095	22 Jan, 10:29	02 Mar, 09:53	26.94d	ATA Group	Access to ATA group infrastructure
56410	13 Nov, 17:12	02 Mar, 10:30	73.33d	Sucden	interstar07-10
57488	02 Mar, 00:00	02 Mar, 11:25	0.34d	Internal	Monthly certificate expiry check
56642	01 Dec, 14:29	02 Mar, 11:30	61.70d	Advensys	Arpino Warehouse Move - Urgent
57476	25 Feb, 14:02	02 Mar, 11:47	2.77d	ATA Group	Spike on data usage
56752	11 Dec, 11:36	02 Mar, 12:24	54.08d	OpenCorporates	OC - Quote to remove all hardware from Sysgroup
56273	28 Oct, 11:07	02 Mar, 12:57	86.18d	AskBio	Drive failure darkmatter.synpromics.com
57472	25 Feb, 10:10	02 Mar, 16:17	3.61d	Tangram	Tangram Gitlab upgrade (18.9.1)
57532	02 Mar, 12:34	02 Mar, 17:55	0.54d	AskBio	Skye, Talisker, DarkMatter & Macleod outage
57538	03 Mar, 00:00	03 Mar, 09:22	0.14d	Internal	Purge old client password records
57533	02 Mar, 13:30	03 Mar, 09:45	0.63d	Tangram	Gitlab persistent volume filling up
57483	26 Feb, 17:17	03 Mar, 10:10	2.29d	Internal	Clean up restic backup monitoring on Gallus
57524	02 Mar, 10:40	03 Mar, 10:42	1.00d	Top To Toe	gait-prod.toptotoe.com expired crl
57539	03 Mar, 00:00	03 Mar, 10:52	0.29d	Internal	Weekly checks
57444	23 Feb, 08:34	03 Mar, 13:35	6.50d	Internal	Error in backuppc config
57535	02 Mar, 16:16	03 Mar, 16:11	0.99d	Novadata	RE: Resolved: NovaData expiring VPN certs
57363	12 Feb, 10:09	04 Mar, 15:33	14.54d	BD Group	Re: eFiling Server Config
57438	20 Feb, 11:39	05 Mar, 11:17	8.96d	BD Group	Amend eFiling apache logging config
57371	13 Feb, 11:12	05 Mar, 11:32	14.03d	Sucden	Performance monitoring dashboards - per process stats
57555	05 Mar, 11:57	05 Mar, 13:55	0.20d	Cirencester College	Suspending Active Monitoring - March 30th
57482	26 Feb, 16:18	05 Mar, 14:30	4.82d	Globecast	DNS updates
57451	23 Feb, 14:56	06 Mar, 14:35	8.96d	Advensys	Arpino Warehouse Site Visit
57358	11 Feb, 16:13	09 Mar, 12:42	17.65d	Sucden	Scripts to help with network testing
57607	10 Mar, 00:00	10 Mar, 12:18	0.43d	Internal	Weekly checks
57137	29 Jan, 10:48	10 Mar, 12:52	28.21d	Econic Bio	AWS billing alerts contact
57615	10 Mar, 11:14	11 Mar, 10:13	0.90d	AskBio	Network Outage 5-6pm today
57530	02 Mar, 11:22	11 Mar, 22:27	7.66d	Internal	kae gpg key expiry
57158	30 Jan, 16:30	11 Mar, 22:28	28.15d	Internal	Technical leaving actions for Terry Churchill
57434	19 Feb, 11:45	11 Mar, 22:39	14.62d	Internal	Debian ELTS research
57628	11 Mar, 15:21	12 Mar, 08:33	0.32d	Tangram	Tangram Gitlab upgrade (18.9.2)
57627	11 Mar, 15:18	12 Mar, 08:34	0.33d	Geograph	Geograph Gitlab upgrade (18.9.2)
57626	11 Mar, 15:16	12 Mar, 08:36	0.33d	Internal	Gitlab upgrades (18.9.2)
57620	11 Mar, 08:02	12 Mar, 09:49	1.18d	Internal	WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk
56348	06 Nov, 13:23	16 Mar, 12:21	88.90d	Azura	Ocado Firewall (consultancy)
54647	28 Apr, 12:59	16 Mar, 12:37	223.96d	Azura	Ocado Firewall
57616	10 Mar, 12:17	16 Mar, 16:07	4.38d	Internal	cleanup munin remnants
57617	10 Mar, 14:41	16 Mar, 16:32	4.19d	Internal	Double-check anti-spam measures for Tiger (SPF/DKIM/etc...)
57661	16 Mar, 16:33	16 Mar, 16:56	0.04d	Internal	Add new Ubuntu kernel to check_puppetdb_kernels
57432	18 Feb, 17:33	16 Mar, 21:55	18.04d	Internal	Test restore Nextcloud
57662	17 Mar, 00:00	17 Mar, 09:50	0.18d	Internal	Weekly checks
57196	04 Feb, 09:11	17 Mar, 09:52	29.07d	Internal	Expiring gpg key nww
57652	16 Mar, 12:20	17 Mar, 13:02	1.07d	Internal	Split out postgres puppetry for ocado/ford
57545	03 Mar, 17:29	17 Mar, 20:46	10.05d	Sucden	Rebuild interstar05/06
57670	17 Mar, 13:04	18 Mar, 10:40	0.76d	Internal	Identify client Debian systems not running on Trixie
57150	30 Jan, 12:20	18 Mar, 12:39	33.03d	Ingeus	Important kubernetes change - ingeus
57151	30 Jan, 12:23	18 Mar, 14:36	33.22d	Sysdoc	Important kubernetes change - sysdoc
57686	17 Mar, 17:50	18 Mar, 15:58	0.81d	Internal	Test restore Piesup
57440	20 Feb, 17:48	20 Mar, 10:15	19.25d	DLS Plastics	Zimbra question
57573	09 Mar, 14:38	20 Mar, 10:43	8.61d	DLS Plastics	Setup Lets Encrypt for DLS Zimbra servers (consultancy)
57526	02 Mar, 10:47	20 Mar, 16:51	14.61d	Troika	New client onboarding (Pre-Contract Checks): Troika
57527	02 Mar, 10:48	20 Mar, 16:51	14.61d	Troika	QNAP/Firewall health-checks
57660	16 Mar, 16:13	Today, 11:08	4.49d	OpenCorporates	Secrets in iac-puppet
57668	17 Mar, 11:38	Today, 11:50	4.02d	None	Trying out a merge with new IAM role for external collaborator data transfer

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	40.336 msec
System CPU time	4.202 msec
Total CPU time	44.538 msec
Elapsed time	54.945 msec
Context switches	53 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-03&queue=Requests&start=2026-03-02
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-04-03'
'queue'	'Requests'
'start'	'2026-03-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2026, 3, 2), 'end': datetime.date(2026, 4, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-04-03&queue=Requests&start=2026-03-02' [GET]>
tickets	[<Ticket(id=7633, rt_number=57095, queue=Requests, subject=Access to ATA group infrastructure , ticket_status=closed, client=ATA Group, priority=5, created=2026-01-22 10:29:45, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7933, rt_number=57488, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2026-03-02 00:00:04, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7921, rt_number=57476, queue=Requests, subject=Spike on data usage, ticket_status=closed, client=ATA Group, priority=62, created=2026-02-25 14:02:42, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7917, rt_number=57472, queue=Requests, subject=Tangram Gitlab upgrade (18.9.1), ticket_status=closed, client=Tangram, priority=42, created=2026-02-25 10:10:57, last_txn_id=0>, <Ticket(id=7945, rt_number=57532, queue=Requests, subject=Skye, Talisker, DarkMatter & Macleod outage, ticket_status=closed, client=AskBio, priority=61, created=2026-03-02 12:34:32, last_txn_id=0>, <Ticket(id=7951, rt_number=57538, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:02, last_txn_id=0>, <Ticket(id=7946, rt_number=57533, queue=Requests, subject=Gitlab persistent volume filling up, ticket_status=closed, client=Tangram, priority=41, created=2026-03-02 13:30:00, last_txn_id=0>, <Ticket(id=7928, rt_number=57483, queue=Requests, subject=Clean up restic backup monitoring on Gallus, ticket_status=closed, client=Internal, priority=42, created=2026-02-26 17:17:35, last_txn_id=0>, <Ticket(id=7937, rt_number=57524, queue=Requests, subject=gait-prod.toptotoe.com expired crl, ticket_status=closed, client=Top To Toe, priority=41, created=2026-03-02 10:40:49, last_txn_id=0>, <Ticket(id=7952, rt_number=57539, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:04, last_txn_id=0>, <Ticket(id=7886, rt_number=57444, queue=Requests, subject=Error in backuppc config, ticket_status=closed, client=Internal, priority=42, created=2026-02-23 08:34:15, last_txn_id=0>, <Ticket(id=7948, rt_number=57535, queue=Requests, subject=RE: Resolved: NovaData expiring VPN certs, ticket_status=closed, client=Novadata, priority=41, created=2026-03-02 16:16:03, last_txn_id=2462854>, <Ticket(id=7805, rt_number=57363, queue=Requests, subject=Re: eFiling Server Config, ticket_status=closed, client=BD Group, priority=3, created=2026-02-12 10:09:38, last_txn_id=0>, <Ticket(id=7880, rt_number=57438, queue=Requests, subject=Amend eFiling apache logging config, ticket_status=closed, client=BD Group, priority=43, created=2026-02-20 11:39:06, last_txn_id=0>, <Ticket(id=7813, rt_number=57371, queue=Requests, subject=Performance monitoring dashboards - per process stats, ticket_status=closed, client=Sucden, priority=63, created=2026-02-13 11:12:20, last_txn_id=0>, <Ticket(id=7968, rt_number=57555, queue=Requests, subject=Suspending Active Monitoring - March 30th, ticket_status=closed, client=Cirencester College, priority=41, created=2026-03-05 11:57:00, last_txn_id=0>, <Ticket(id=7927, rt_number=57482, queue=Requests, subject=DNS updates, ticket_status=closed, client=Globecast, priority=42, created=2026-02-26 16:18:37, last_txn_id=0>, <Ticket(id=7893, rt_number=57451, queue=Requests, subject=Arpino Warehouse Site Visit, ticket_status=closed, client=Advensys, priority=23, created=2026-02-23 14:56:49, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=8020, rt_number=57607, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-10 00:00:06, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=8028, rt_number=57615, queue=Requests, subject=Network Outage 5-6pm today, ticket_status=closed, client=AskBio, priority=61, created=2026-03-10 11:14:13, last_txn_id=0>, <Ticket(id=7943, rt_number=57530, queue=Requests, subject=kae gpg key expiry, ticket_status=closed, client=Internal, priority=42, created=2026-03-02 11:22:36, last_txn_id=0>, <Ticket(id=7696, rt_number=57158, queue=Requests, subject=Technical leaving actions for Terry Churchill, ticket_status=closed, client=Internal, priority=45, created=2026-01-30 16:30:03, last_txn_id=0>, <Ticket(id=7876, rt_number=57434, queue=Requests, subject=Debian ELTS research, ticket_status=closed, client=Internal, priority=43, created=2026-02-19 11:45:04, last_txn_id=0>, <Ticket(id=8041, rt_number=57628, queue=Requests, subject=Tangram Gitlab upgrade (18.9.2), ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 15:21:15, last_txn_id=0>, <Ticket(id=8040, rt_number=57627, queue=Requests, subject=Geograph Gitlab upgrade (18.9.2), ticket_status=closed, client=Geograph, priority=41, created=2026-03-11 15:18:59, last_txn_id=0>, <Ticket(id=8039, rt_number=57626, queue=Requests, subject=Gitlab upgrades (18.9.2), ticket_status=closed, client=Internal, priority=41, created=2026-03-11 15:16:51, last_txn_id=0>, <Ticket(id=8033, rt_number=57620, queue=Requests, subject=WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-03-11 08:02:13, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=resolved, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=8029, rt_number=57616, queue=Requests, subject=cleanup munin remnants, ticket_status=resolved, client=Internal, priority=42, created=2026-03-10 12:17:17, last_txn_id=0>, <Ticket(id=8030, rt_number=57617, queue=Requests, subject=Double-check anti-spam measures for Tiger (SPF/DKIM/etc...), ticket_status=resolved, client=Internal, priority=42, created=2026-03-10 14:41:23, last_txn_id=0>, <Ticket(id=8074, rt_number=57661, queue=Requests, subject=Add new Ubuntu kernel to check_puppetdb_kernels, ticket_status=resolved, client=Internal, priority=41, created=2026-03-16 16:33:29, last_txn_id=0>, <Ticket(id=7874, rt_number=57432, queue=Requests, subject=Test restore Nextcloud, ticket_status=resolved, client=Internal, priority=44, created=2026-02-18 17:33:22, last_txn_id=0>, <Ticket(id=8075, rt_number=57662, queue=Requests, subject=Weekly checks, ticket_status=resolved, client=Internal, priority=41, created=2026-03-17 00:00:02, last_txn_id=0>, <Ticket(id=7734, rt_number=57196, queue=Requests, subject=Expiring gpg key nww, ticket_status=resolved, client=Internal, priority=45, created=2026-02-04 09:11:43, last_txn_id=0>, <Ticket(id=8065, rt_number=57652, queue=Requests, subject=Split out postgres puppetry for ocado/ford, ticket_status=resolved, client=Internal, priority=41, created=2026-03-16 12:20:40, last_txn_id=0>, <Ticket(id=7958, rt_number=57545, queue=Requests, subject=Rebuild interstar05/06, ticket_status=resolved, client=Sucden, priority=3, created=2026-03-03 17:29:42, last_txn_id=0>, <Ticket(id=8083, rt_number=57670, queue=Requests, subject=Identify client Debian systems not running on Trixie, ticket_status=resolved, client=Internal, priority=41, created=2026-03-17 13:04:36, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - 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Ticket resolution report for Requests

02 Mar - 03 Apr

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