Ticket resolution report for Problems

16 Feb - 20 Mar

RT	Created	Closed	Resolution time	Client	Subject
56483	18 Nov, 10:03	11 Mar, 11:40	78.16d	Tangram	dgx2.internal.etherapeutics.co.uk root volume filling up
57271	09 Feb, 17:39	16 Feb, 22:30	5.03d	Internal	Adopt Clyde bind config with puppet
57459	24 Feb, 10:19	02 Mar, 12:19	4.20d	Azura	ocado1 cron/script error rest1.py
57426	18 Feb, 10:25	18 Feb, 14:20	0.39d	OGT	sybil.internal.ogtip.com volume usage /Data
57387	17 Feb, 09:12	20 Feb, 15:23	3.62d	AskBio	talisker.synpromics.com volume usage /tmp
57377	16 Feb, 08:35	19 Feb, 10:14	3.16d	Lantech	ipa-m3.private.ipa.ie root storage volume usage
57385	17 Feb, 00:05	02 Mar, 20:52	10.00d	Crystal Units	Logrotate failure \| crylonlis2024.crystal.local
57467	25 Feb, 08:00	05 Mar, 10:11	6.22d	OGT	manuel.internal.ogtip.com restic scheduling
57369	13 Feb, 08:13	16 Feb, 13:34	1.53d	Gravytrain	app.prod.qs1.grvytrn.co.uk root volume usage
57374	13 Feb, 17:24	16 Feb, 17:05	0.97d	Internal	Shorewall rules not applying correctly on clyde
57366	12 Feb, 15:12	16 Feb, 15:12	2.00d	Internal	WARNING: NRPE Disk: All Disks on clyde.tiger-computing.co.uk
57455	24 Feb, 07:53	25 Feb, 10:18	1.23d	AskBio	rtp-promptdv-01.askbio.com reboots
57439	20 Feb, 17:03	06 Mar, 12:32	9.55d	Tangram	DOWN: dgx2.internal.etherapeutics.co.uk
57341	10 Feb, 08:36	06 Mar, 14:42	18.61d	OGT	blaney.internal.ogtip.com storage volume filling up /srv
57556	05 Mar, 16:15	17 Mar, 10:17	7.40d	Internal	Fix triage dashboard error
57659	16 Mar, 16:10	17 Mar, 09:46	0.36d	Sucden	VMs don't auto-unlock LUKS at boot
57542	03 Mar, 08:42	09 Mar, 11:16	4.26d	Azura	Azura systems updates failing

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	9.031 msec
System CPU time	3.819 msec
Total CPU time	12.850 msec
Elapsed time	19.014 msec
Context switches	11 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-20&queue=Problems&start=2026-02-16
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-03-20'
'queue'	'Problems'
'start'	'2026-02-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2026, 2, 16), 'end': datetime.date(2026, 3, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-03-20&queue=Problems&start=2026-02-16' [GET]>
tickets	[<Ticket(id=7048, rt_number=56483, queue=Problems, subject=dgx2.internal.etherapeutics.co.uk root volume filling up, ticket_status=closed, client=Tangram, priority=48, created=2025-11-18 10:03:48, last_txn_id=2424228>, <Ticket(id=7777, rt_number=57271, queue=Problems, subject=Adopt Clyde bind config with puppet, ticket_status=closed, client=Internal, priority=42, created=2026-02-09 17:39:33, last_txn_id=0>, <Ticket(id=7901, rt_number=57459, queue=Problems, subject=ocado1 cron/script error rest1.py, ticket_status=closed, client=Azura, priority=42, created=2026-02-24 10:19:09, last_txn_id=0>, <Ticket(id=7868, rt_number=57426, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=closed, client=OGT, priority=41, created=2026-02-18 10:25:41, last_txn_id=0>, <Ticket(id=7829, rt_number=57387, queue=Problems, subject=talisker.synpromics.com volume usage /tmp, ticket_status=closed, client=AskBio, priority=62, created=2026-02-17 09:12:49, last_txn_id=0>, <Ticket(id=7819, rt_number=57377, queue=Problems, subject=ipa-m3.private.ipa.ie root storage volume usage, ticket_status=closed, client=Lantech, priority=22, created=2026-02-16 08:35:29, last_txn_id=0>, <Ticket(id=7827, rt_number=57385, queue=Problems, subject=Logrotate failure \| crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2026-02-17 00:05:35, last_txn_id=0>, <Ticket(id=7912, rt_number=57467, queue=Problems, subject=manuel.internal.ogtip.com restic scheduling, ticket_status=closed, client=OGT, priority=42, created=2026-02-25 08:00:09, last_txn_id=0>, <Ticket(id=7811, rt_number=57369, queue=Problems, subject=app.prod.qs1.grvytrn.co.uk root volume usage, ticket_status=closed, client=Gravytrain, priority=41, created=2026-02-13 08:13:18, last_txn_id=0>, <Ticket(id=7816, rt_number=57374, queue=Problems, subject=Shorewall rules not applying correctly on clyde, ticket_status=closed, client=Internal, priority=41, created=2026-02-13 17:24:35, last_txn_id=0>, <Ticket(id=7808, rt_number=57366, queue=Problems, subject=WARNING: NRPE Disk: All Disks on clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-02-12 15:12:22, last_txn_id=2456169>, <Ticket(id=7897, rt_number=57455, queue=Problems, subject=rtp-promptdv-01.askbio.com reboots, ticket_status=closed, client=AskBio, priority=61, created=2026-02-24 07:53:54, last_txn_id=0>, <Ticket(id=7881, rt_number=57439, queue=Problems, subject=DOWN: dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=3, created=2026-02-20 17:03:39, last_txn_id=0>, <Ticket(id=7783, rt_number=57341, queue=Problems, subject=blaney.internal.ogtip.com storage volume filling up /srv, ticket_status=closed, client=OGT, priority=24, created=2026-02-10 08:36:09, last_txn_id=0>, <Ticket(id=7969, rt_number=57556, queue=Problems, subject=Fix triage dashboard error, ticket_status=closed, client=Internal, priority=43, created=2026-03-05 16:15:03, last_txn_id=0>, <Ticket(id=8072, rt_number=57659, queue=Problems, subject=VMs don't auto-unlock LUKS at boot, ticket_status=closed, client=Sucden, priority=41, created=2026-03-16 16:10:31, last_txn_id=0>, <Ticket(id=7955, rt_number=57542, queue=Problems, subject=Azura systems updates failing, ticket_status=closed, client=Azura, priority=42, created=2026-03-03 08:42:00, last_txn_id=0>]

Ticket resolution report for Problems

16 Feb - 20 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions