Ticket resolution report for Incidents

16 Mar - Yesterday

RT	Created	Closed	Resolution time	Client	Subject
57645	16 Mar, 00:00	16 Mar, 09:08	0.11d	Internal	Check for Security Notices and System Updates
57640	13 Mar, 15:21	16 Mar, 10:52	0.55d	Trident Honda	vmsvr2.trident.lan storage volume usage /var
57648	16 Mar, 09:23	16 Mar, 11:10	0.18d	Global Brands	CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
57647	16 Mar, 09:17	16 Mar, 11:26	0.21d	OGT	granddad/damien winbind failure
57651	16 Mar, 12:12	16 Mar, 12:37	0.04d	Ingeus	ingeus/iw/prd-aks/tcl-monitoring loki failing
57658	16 Mar, 15:49	16 Mar, 16:19	0.05d	Sucden	patrs-gs2-p1l01.sucden.co.uk configuration failure
57633	12 Mar, 08:53	16 Mar, 16:22	2.75d	Geograph	geograph/prod/tcl-monitoring loki failing
57663	17 Mar, 00:00	17 Mar, 08:47	0.08d	Internal	Check for Security Notices and System Updates
57666	17 Mar, 09:20	17 Mar, 09:23	0.00d	Midnight Hax	CRITICAL: HTTP: Midnighthax Site on woodlands.midnighthax.com
57654	16 Mar, 12:31	17 Mar, 09:59	0.75d	Tangram	tangram/prod backup job failure
57635	12 Mar, 16:23	17 Mar, 10:08	2.38d	Sucden	WARNING: Storage: RAID on sly.sucden.co.uk
57639	13 Mar, 12:42	17 Mar, 14:35	2.19d	Tangram	Gitlab and lost emails
57667	17 Mar, 11:24	17 Mar, 16:11	0.48d	Rotastat	gallus.rotastat.com heavy load/timeouts
57646	16 Mar, 08:26	17 Mar, 16:18	1.79d	OGT	rodney.internal.ogtip.com volume usage /srv/illumina_data
57688	18 Mar, 08:05	18 Mar, 08:30	0.04d	Reigate College	rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted
57690	18 Mar, 09:20	18 Mar, 11:21	0.20d	Internal	RH/EL/EL7 check updates failure
57687	18 Mar, 00:00	18 Mar, 11:47	0.38d	Internal	Check for Security Notices and System Updates
57641	13 Mar, 15:52	18 Mar, 13:11	2.73d	BD Group	Storage alert: / on ef-v5-*
57691	18 Mar, 11:46	18 Mar, 13:18	0.15d	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com
57689	18 Mar, 08:36	18 Mar, 16:05	0.75d	Midnight Hax	CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com
57669	17 Mar, 12:43	19 Mar, 09:10	1.64d	Quickline	RADIUS
57696	19 Mar, 00:00	19 Mar, 09:16	0.13d	Internal	Check for Security Notices and System Updates
57697	19 Mar, 09:40	19 Mar, 11:31	0.19d	Azura	ocado1/2.opentrk.com storage volume usage /usr
57703	19 Mar, 12:18	19 Mar, 15:28	0.32d	OGT	Storage alert: /srv/ngs on rodney.internal.ogtip.com
57705	Yesterday, 00:00	Yesterday, 09:08	0.11d	Internal	Check for Security Notices and System Updates
57706	Yesterday, 09:25	Yesterday, 11:16	0.18d	Tangram	Tangram/prod/data-management logical backup failure

git hash: master (7e8c6c25)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	4.187 msec
System CPU time	7.638 msec
Total CPU time	11.825 msec
Elapsed time	17.254 msec
Context switches	11 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-20&queue=Incidents&start=2026-03-16
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-03-20'
'queue'	'Incidents'
'start'	'2026-03-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 3, 16), 'end': datetime.date(2026, 3, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-03-20&queue=Incidents&start=2026-03-16' [GET]>
tickets	[<Ticket(id=8058, rt_number=57645, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-16 00:00:06, last_txn_id=0>, <Ticket(id=8053, rt_number=57640, queue=Incidents, subject=vmsvr2.trident.lan storage volume usage /var, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-03-13 15:21:06, last_txn_id=0>, <Ticket(id=8061, rt_number=57648, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=51, created=2026-03-16 09:23:54, last_txn_id=0>, <Ticket(id=8060, rt_number=57647, queue=Incidents, subject=granddad/damien winbind failure, ticket_status=resolved, client=OGT, priority=31, created=2026-03-16 09:17:58, last_txn_id=0>, <Ticket(id=8064, rt_number=57651, queue=Incidents, subject=ingeus/iw/prd-aks/tcl-monitoring loki failing, ticket_status=resolved, client=Ingeus, priority=41, created=2026-03-16 12:12:41, last_txn_id=0>, <Ticket(id=8071, rt_number=57658, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk configuration failure, ticket_status=resolved, client=Sucden, priority=51, created=2026-03-16 15:49:11, last_txn_id=0>, <Ticket(id=8046, rt_number=57633, queue=Incidents, subject=geograph/prod/tcl-monitoring loki failing, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-12 08:53:21, last_txn_id=0>, <Ticket(id=8076, rt_number=57663, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-17 00:00:05, last_txn_id=0>, <Ticket(id=8079, rt_number=57666, queue=Incidents, subject=CRITICAL: HTTP: Midnighthax Site on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=50, created=2026-03-17 09:20:57, last_txn_id=0>, <Ticket(id=8067, rt_number=57654, queue=Incidents, subject=tangram/prod backup job failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-16 12:31:57, last_txn_id=0>, <Ticket(id=8048, rt_number=57635, queue=Incidents, subject=WARNING: Storage: RAID on sly.sucden.co.uk, ticket_status=resolved, client=Sucden, priority=62, created=2026-03-12 16:23:30, last_txn_id=0>, <Ticket(id=8052, rt_number=57639, queue=Incidents, subject=Gitlab and lost emails, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-13 12:42:55, last_txn_id=0>, <Ticket(id=8080, rt_number=57667, queue=Incidents, subject=gallus.rotastat.com heavy load/timeouts, ticket_status=autoclose, client=Rotastat, priority=61, created=2026-03-17 11:24:43, last_txn_id=0>, <Ticket(id=8059, rt_number=57646, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/illumina_data, ticket_status=resolved, client=OGT, priority=41, created=2026-03-16 08:26:19, last_txn_id=0>, <Ticket(id=8101, rt_number=57688, queue=Incidents, subject=rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted, ticket_status=resolved, client=Reigate College, priority=51, created=2026-03-18 08:05:21, last_txn_id=0>, <Ticket(id=8103, rt_number=57690, queue=Incidents, subject=RH/EL/EL7 check updates failure, ticket_status=resolved, client=Internal, priority=61, created=2026-03-18 09:20:15, last_txn_id=0>, <Ticket(id=8100, rt_number=57687, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-18 00:00:04, last_txn_id=0>, <Ticket(id=8054, rt_number=57641, queue=Incidents, subject=Storage alert: / on ef-v5-*, ticket_status=resolved, client=BD Group, priority=72, created=2026-03-13 15:52:35, last_txn_id=0>, <Ticket(id=8104, rt_number=57691, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com, ticket_status=resolved, client=Top To Toe, priority=41, created=2026-03-18 11:46:12, last_txn_id=0>, <Ticket(id=8102, rt_number=57689, queue=Incidents, subject=CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-03-18 08:36:44, last_txn_id=0>, <Ticket(id=8082, rt_number=57669, queue=Incidents, subject=RADIUS, ticket_status=resolved, client=Quickline, priority=71, created=2026-03-17 12:43:30, last_txn_id=0>, <Ticket(id=8109, rt_number=57696, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-19 00:00:03, last_txn_id=0>, <Ticket(id=8110, rt_number=57697, queue=Incidents, subject=ocado1/2.opentrk.com storage volume usage /usr, ticket_status=resolved, client=Azura, priority=51, created=2026-03-19 09:40:57, last_txn_id=0>, <Ticket(id=8116, rt_number=57703, queue=Incidents, subject=Storage alert: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-03-19 12:18:33, last_txn_id=0>, <Ticket(id=8118, rt_number=57705, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-20 00:00:04, last_txn_id=0>, <Ticket(id=8119, rt_number=57706, queue=Incidents, subject=Tangram/prod/data-management logical backup failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-20 09:25:45, last_txn_id=0>]

Ticket resolution report for Incidents

16 Mar - Yesterday

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

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COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

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Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions