Ticket resolution report for Incidents

09 Feb - 13 Mar

RT	Created	Closed	Resolution time	Client	Subject
57222	09 Feb, 00:00	09 Feb, 09:25	0.14d	Internal	Check for Security Notices and System Updates
57225	09 Feb, 08:13	09 Feb, 15:15	0.70d	Internal	tcl staff vpn crl expiry
57269	09 Feb, 15:27	09 Feb, 15:36	0.02d	Internal	[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak
57221	08 Feb, 08:56	09 Feb, 17:38	0.96d	Internal	Disks on clyde.tiger-computing.co.uk - DNS Bot
57337	10 Feb, 00:00	10 Feb, 09:20	0.13d	Internal	Check for Security Notices and System Updates
57231	09 Feb, 10:48	10 Feb, 14:47	1.40d	OGT	Storage warning: /srv/ngs on rodney.internal.ogtip.com
57345	10 Feb, 15:32	10 Feb, 16:58	0.14d	Global Brands	Power Outage \| Global Brands
57347	11 Feb, 00:00	11 Feb, 09:04	0.11d	Internal	Check for Security Notices and System Updates
57351	11 Feb, 09:25	11 Feb, 10:55	0.15d	Internal	tcl/avon thanos-receive failing to handle requests
57216	06 Feb, 11:43	11 Feb, 11:10	2.94d	OpenCorporates	Corrupt bot database files
57361	12 Feb, 00:00	12 Feb, 09:04	0.11d	Internal	Check for Security Notices and System Updates
57367	13 Feb, 00:00	13 Feb, 08:44	0.07d	Internal	Check for Security Notices and System Updates
57372	13 Feb, 13:33	13 Feb, 14:53	0.13d	Sucden	ben/johnny.sucden.co.uk un-merged configuration files
57376	16 Feb, 00:00	16 Feb, 09:23	0.14d	Internal	Check for Security Notices and System Updates
57359	11 Feb, 17:13	16 Feb, 10:36	2.34d	Tangram	Server down: dgx2.etx.internal
57356	11 Feb, 13:24	16 Feb, 11:12	2.78d	Sucden	CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk
57370	13 Feb, 09:59	16 Feb, 11:46	1.18d	Sucden	WARNING: System Health: NTP on *.sucden.co.uk
57380	16 Feb, 12:34	16 Feb, 12:42	0.01d	Rotastat	Service failed: munin-node.service on gallus.rotastat.com
57378	16 Feb, 11:18	16 Feb, 13:35	0.23d	AskBio	talisker.synpromics.com volume usage /home
57382	16 Feb, 16:05	16 Feb, 16:26	0.03d	Cirencester College	cirencester connectivity
57384	17 Feb, 00:00	17 Feb, 09:08	0.11d	Internal	Check for Security Notices and System Updates
57381	16 Feb, 15:36	17 Feb, 22:06	1.24d	Internal	[FIRING: 1 for tcl/avon] PrometheusJobMissing
57423	18 Feb, 00:00	18 Feb, 09:06	0.11d	Internal	Check for Security Notices and System Updates
57390	17 Feb, 11:06	18 Feb, 10:25	0.93d	Tangram	AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
57339	10 Feb, 08:12	18 Feb, 13:58	6.58d	OGT	CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com
57433	19 Feb, 00:00	19 Feb, 08:18	0.03d	Internal	Check for Security Notices and System Updates
57435	20 Feb, 00:00	20 Feb, 09:19	0.13d	Internal	Check for Security Notices and System Updates
57436	20 Feb, 07:57	20 Feb, 15:22	0.74d	Globecast	CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com
57442	23 Feb, 00:00	23 Feb, 08:56	0.09d	Internal	Check for Security Notices and System Updates
57446	23 Feb, 10:09	23 Feb, 10:43	0.06d	DLS Plastics	WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal
57443	23 Feb, 08:02	23 Feb, 10:46	0.27d	Rotastat	gallus.rotastat.com backup issue
57388	17 Feb, 10:17	23 Feb, 10:48	4.05d	Sucden	patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk
57449	23 Feb, 13:03	23 Feb, 14:57	0.19d	OGT	Storage alert: /srv/home on rodney.internal.ogtip.com
57454	24 Feb, 00:00	24 Feb, 09:02	0.10d	Internal	Check for Security Notices and System Updates
57452	23 Feb, 21:54	24 Feb, 10:13	0.22d	OpenCorporates	san2 systemd service failure
57458	24 Feb, 10:12	24 Feb, 10:51	0.06d	Midnight Hax	ws-trixie.midnighthax.com configuration fail loop
57460	24 Feb, 10:37	24 Feb, 10:58	0.04d	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57447	23 Feb, 10:11	24 Feb, 11:00	1.08d	Sucden	Storage alert: /home on duffman.sucden.co.uk
57465	25 Feb, 00:00	25 Feb, 09:03	0.11d	Internal	Check for Security Notices and System Updates
57468	25 Feb, 08:02	25 Feb, 15:30	0.75d	AskBio	edb-coll.askbio.com backup failure
57478	26 Feb, 00:00	26 Feb, 09:12	0.12d	Internal	Check for Security Notices and System Updates
57474	25 Feb, 12:14	26 Feb, 13:21	1.11d	Koinex	DOWN: koinexserver.home
57481	26 Feb, 13:52	26 Feb, 14:52	0.10d	Rotastat	DOWN: gallus.rotastat.com
57475	25 Feb, 13:47	26 Feb, 17:27	1.37d	OGT	CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com
57480	26 Feb, 08:04	27 Feb, 10:42	1.26d	Globecast	Systemd State on gcukscheddb01.globecastne.com
57484	27 Feb, 00:00	27 Feb, 10:54	0.29d	Internal	Check for Security Notices and System Updates
57489	02 Mar, 00:00	02 Mar, 08:36	0.06d	Internal	Check for Security Notices and System Updates
57531	02 Mar, 11:46	02 Mar, 12:20	0.06d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts
57536	02 Mar, 16:41	02 Mar, 17:12	0.05d	OpenCorporates	CRITICAL: Networking: SSH on vm-host31.opencorporates.internal
57541	03 Mar, 01:13	03 Mar, 08:07	0.01d	AskBio	Hosts down
57540	03 Mar, 00:00	03 Mar, 08:53	0.09d	Internal	Check for Security Notices and System Updates
57547	04 Mar, 00:00	04 Mar, 08:24	0.04d	Internal	Check for Security Notices and System Updates
57552	05 Mar, 00:00	05 Mar, 08:35	0.06d	Internal	Check for Security Notices and System Updates
57534	02 Mar, 14:43	05 Mar, 10:47	2.61d	Sucden	Server usage/performance statistics after move of all STAR services to Interstar07-10
57457	24 Feb, 09:46	05 Mar, 11:54	7.21d	Geograph	Loki Slow and unreliable
57548	04 Mar, 16:15	05 Mar, 15:30	0.93d	Internal	puppet fails on towy1
57546	03 Mar, 20:53	05 Mar, 15:45	1.78d	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57544	03 Mar, 15:02	05 Mar, 16:40	2.16d	Sucden	Visibility of Ticket Queue
57557	06 Mar, 00:00	06 Mar, 08:26	0.04d	Internal	Check for Security Notices and System Updates
57554	05 Mar, 11:44	06 Mar, 13:30	1.18d	Geograph	CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57563	09 Mar, 00:00	09 Mar, 08:54	0.09d	Internal	Check for Security Notices and System Updates
57553	05 Mar, 10:25	09 Mar, 11:59	2.16d	OGT	docker on mickey
57572	09 Mar, 13:10	09 Mar, 14:27	0.13d	Internal	Nextcloud 503
57571	09 Mar, 13:11	09 Mar, 15:43	0.25d	Internal	[FIRING: 1 for tcl/avon] NodeSystemSaturation in tcl-monitoring
57608	10 Mar, 00:00	10 Mar, 09:04	0.11d	Internal	Check for Security Notices and System Updates
57568	09 Mar, 12:53	10 Mar, 10:17	0.74d	Ingeus	[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring
57569	09 Mar, 13:06	10 Mar, 10:22	0.73d	Geograph	[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57566	09 Mar, 12:32	10 Mar, 11:47	0.92d	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactIsDown
57614	10 Mar, 10:57	10 Mar, 12:53	0.19d	Globecast	CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com
57610	10 Mar, 09:23	10 Mar, 14:32	0.51d	Tangram	[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab
57618	10 Mar, 17:36	10 Mar, 17:42	0.01d	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
57619	11 Mar, 00:00	11 Mar, 08:55	0.09d	Internal	Check for Security Notices and System Updates
57528	02 Mar, 10:49	11 Mar, 09:39	6.88d	Sucden	interstar10 - ssh
57609	10 Mar, 08:04	11 Mar, 10:13	1.22d	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57624	11 Mar, 13:30	11 Mar, 14:06	0.06d	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57621	11 Mar, 09:49	11 Mar, 18:21	0.82d	OpenCorporates	Help needed with us_dc_companies_fetcher deploy on aws-bot2
57631	12 Mar, 00:00	12 Mar, 09:05	0.11d	Internal	Check for Security Notices and System Updates
57623	11 Mar, 12:04	12 Mar, 10:22	0.83d	Tangram	AWS Backup copy jobs failed
57630	11 Mar, 18:05	12 Mar, 10:39	0.27d	Sucden	DOWN: interstar05.sucden.co.uk
57632	12 Mar, 08:24	12 Mar, 10:49	0.24d	Sucden	duffman.sucden.co.uk mount missing /data/dl/releases
57637	13 Mar, 00:00	13 Mar, 10:14	0.22d	Internal	Check for Security Notices and System Updates
57638	13 Mar, 08:34	13 Mar, 11:13	0.27d	DLS Plastics	DLS Medical site down

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	79.288 msec
System CPU time	11.883 msec
Total CPU time	91.171 msec
Elapsed time	103.376 msec
Context switches	32 voluntary, 34 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-13&queue=Incidents&start=2026-02-09
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-03-13'
'queue'	'Incidents'
'start'	'2026-02-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 2, 9), 'end': datetime.date(2026, 3, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-03-13&queue=Incidents&start=2026-02-09' [GET]>
tickets	[<Ticket(id=7760, rt_number=57222, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-09 00:00:04, last_txn_id=0>, <Ticket(id=7763, rt_number=57225, queue=Incidents, subject=tcl staff vpn crl expiry, ticket_status=closed, client=Internal, priority=61, created=2026-02-09 08:13:36, last_txn_id=0>, <Ticket(id=7775, rt_number=57269, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak, ticket_status=closed, client=Internal, priority=51, created=2026-02-09 15:27:37, last_txn_id=0>, <Ticket(id=7759, rt_number=57221, queue=Incidents, subject=Disks on clyde.tiger-computing.co.uk - DNS Bot , ticket_status=closed, client=Internal, priority=51, created=2026-02-08 08:56:55, last_txn_id=0>, <Ticket(id=7779, rt_number=57337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-10 00:00:03, last_txn_id=0>, <Ticket(id=7769, rt_number=57231, queue=Incidents, subject=Storage warning: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-02-09 10:48:28, last_txn_id=0>, <Ticket(id=7787, rt_number=57345, queue=Incidents, subject=Power Outage \| Global Brands, ticket_status=closed, client=Global Brands, priority=51, created=2026-02-10 15:32:18, last_txn_id=0>, <Ticket(id=7789, rt_number=57347, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-11 00:00:04, last_txn_id=0>, <Ticket(id=7793, rt_number=57351, queue=Incidents, subject=tcl/avon thanos-receive failing to handle requests, ticket_status=closed, client=Internal, priority=51, created=2026-02-11 09:25:57, last_txn_id=0>, <Ticket(id=7754, rt_number=57216, queue=Incidents, subject=Corrupt bot database files , ticket_status=closed, client=OpenCorporates, priority=52, created=2026-02-06 11:43:34, last_txn_id=0>, <Ticket(id=7803, rt_number=57361, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-12 00:00:04, last_txn_id=0>, <Ticket(id=7809, rt_number=57367, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-13 00:00:03, last_txn_id=0>, <Ticket(id=7814, rt_number=57372, queue=Incidents, subject=ben/johnny.sucden.co.uk un-merged configuration files, ticket_status=closed, client=Sucden, priority=41, created=2026-02-13 13:33:44, last_txn_id=0>, <Ticket(id=7818, rt_number=57376, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-16 00:00:04, last_txn_id=0>, <Ticket(id=7801, rt_number=57359, queue=Incidents, subject=Server down: dgx2.etx.internal , ticket_status=closed, client=Tangram, priority=62, created=2026-02-11 17:13:49, last_txn_id=0>, <Ticket(id=7798, rt_number=57356, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=72, created=2026-02-11 13:24:46, last_txn_id=0>, <Ticket(id=7812, rt_number=57370, queue=Incidents, subject=WARNING: System Health: NTP on *.sucden.co.uk, ticket_status=closed, client=Sucden, priority=71, created=2026-02-13 09:59:09, last_txn_id=0>, <Ticket(id=7822, rt_number=57380, queue=Incidents, subject=Service failed: munin-node.service on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2026-02-16 12:34:14, last_txn_id=0>, <Ticket(id=7820, rt_number=57378, queue=Incidents, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=71, created=2026-02-16 11:18:53, last_txn_id=0>, <Ticket(id=7824, rt_number=57382, queue=Incidents, subject=cirencester connectivity, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-16 16:05:41, last_txn_id=0>, <Ticket(id=7826, rt_number=57384, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-17 00:00:04, last_txn_id=0>, <Ticket(id=7823, rt_number=57381, queue=Incidents, subject=[FIRING: 1 for tcl/avon] PrometheusJobMissing, ticket_status=closed, client=Internal, priority=51, created=2026-02-16 15:36:29, last_txn_id=0>, <Ticket(id=7865, rt_number=57423, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-18 00:00:03, last_txn_id=0>, <Ticket(id=7832, rt_number=57390, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-02-17 11:06:03, last_txn_id=0>, <Ticket(id=7781, rt_number=57339, queue=Incidents, subject=CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-02-10 08:12:42, last_txn_id=0>, <Ticket(id=7875, rt_number=57433, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-19 00:00:03, last_txn_id=0>, <Ticket(id=7877, rt_number=57435, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-20 00:00:04, last_txn_id=0>, <Ticket(id=7878, rt_number=57436, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=51, created=2026-02-20 07:57:37, last_txn_id=0>, <Ticket(id=7884, rt_number=57442, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-23 00:00:05, last_txn_id=0>, <Ticket(id=7888, rt_number=57446, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2026-02-23 10:09:06, last_txn_id=0>, <Ticket(id=7885, rt_number=57443, queue=Incidents, subject=gallus.rotastat.com backup issue, ticket_status=closed, client=Rotastat, priority=51, created=2026-02-23 08:02:32, last_txn_id=0>, <Ticket(id=7830, rt_number=57388, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk , ticket_status=closed, client=Sucden, priority=42, created=2026-02-17 10:17:34, last_txn_id=0>, <Ticket(id=7891, rt_number=57449, queue=Incidents, subject=Storage alert: /srv/home on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-02-23 13:03:28, last_txn_id=0>, <Ticket(id=7896, rt_number=57454, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-24 00:00:05, last_txn_id=0>, <Ticket(id=7894, rt_number=57452, queue=Incidents, subject=san2 systemd service failure, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-23 21:54:27, last_txn_id=0>, <Ticket(id=7900, rt_number=57458, queue=Incidents, subject=ws-trixie.midnighthax.com configuration fail loop, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-02-24 10:12:04, last_txn_id=0>, <Ticket(id=7902, rt_number=57460, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2026-02-24 10:37:15, last_txn_id=0>, <Ticket(id=7889, rt_number=57447, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-02-23 10:11:14, last_txn_id=0>, <Ticket(id=7910, rt_number=57465, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-25 00:00:05, last_txn_id=0>, <Ticket(id=7913, rt_number=57468, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-02-25 08:02:55, last_txn_id=0>, <Ticket(id=7923, rt_number=57478, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-26 00:00:04, last_txn_id=0>, <Ticket(id=7919, rt_number=57474, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=61, created=2026-02-25 12:14:59, last_txn_id=0>, <Ticket(id=7926, rt_number=57481, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=61, created=2026-02-26 13:52:43, last_txn_id=0>, <Ticket(id=7920, rt_number=57475, queue=Incidents, subject=CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2026-02-25 13:47:30, last_txn_id=0>, <Ticket(id=7925, rt_number=57480, queue=Incidents, subject=Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-02-26 08:04:09, last_txn_id=0>, <Ticket(id=7929, rt_number=57484, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-27 00:00:04, last_txn_id=0>, <Ticket(id=7934, rt_number=57489, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-02 00:00:06, last_txn_id=0>, <Ticket(id=7944, rt_number=57531, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts, ticket_status=closed, client=Gravytrain, priority=61, created=2026-03-02 11:46:54, last_txn_id=0>, <Ticket(id=7949, rt_number=57536, queue=Incidents, subject=CRITICAL: Networking: SSH on vm-host31.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-03-02 16:41:59, last_txn_id=0>, <Ticket(id=7954, rt_number=57541, queue=Incidents, subject=Hosts down, ticket_status=closed, client=AskBio, priority=50, created=2026-03-03 01:13:48, last_txn_id=0>, <Ticket(id=7953, rt_number=57540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:06, last_txn_id=0>, <Ticket(id=7960, rt_number=57547, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-04 00:00:03, last_txn_id=0>, <Ticket(id=7965, rt_number=57552, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-05 00:00:06, last_txn_id=0>, <Ticket(id=7947, rt_number=57534, queue=Incidents, subject=Server usage/performance statistics after move of all STAR services to Interstar07-10, ticket_status=closed, client=Sucden, priority=42, created=2026-03-02 14:43:57, last_txn_id=0>, <Ticket(id=7899, rt_number=57457, queue=Incidents, subject=Loki Slow and unreliable, ticket_status=closed, client=Geograph, priority=52, created=2026-02-24 09:46:10, last_txn_id=0>, <Ticket(id=7961, rt_number=57548, queue=Incidents, subject=puppet fails on towy1, ticket_status=closed, client=Internal, priority=61, created=2026-03-04 16:15:15, last_txn_id=0>, <Ticket(id=7959, rt_number=57546, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2026-03-03 20:53:28, last_txn_id=0>, <Ticket(id=7957, rt_number=57544, queue=Incidents, subject=Visibility of Ticket Queue, ticket_status=closed, client=Sucden, priority=1, created=2026-03-03 15:02:20, last_txn_id=0>, <Ticket(id=7970, rt_number=57557, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-06 00:00:03, last_txn_id=0>, <Ticket(id=7967, rt_number=57554, queue=Incidents, subject=CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2026-03-05 11:44:21, last_txn_id=0>, <Ticket(id=7976, rt_number=57563, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-09 00:00:04, last_txn_id=0>, <Ticket(id=7966, rt_number=57553, queue=Incidents, subject=docker on mickey, ticket_status=closed, client=OGT, priority=41, created=2026-03-05 10:25:03, last_txn_id=0>, <Ticket(id=7985, rt_number=57572, queue=Incidents, subject=Nextcloud 503, ticket_status=closed, client=Internal, priority=41, created=2026-03-09 13:10:39, last_txn_id=2465374>, <Ticket(id=7984, rt_number=57571, queue=Incidents, subject=[FIRING: 1 for tcl/avon] NodeSystemSaturation in tcl-monitoring, ticket_status=closed, client=Internal, priority=51, created=2026-03-09 13:11:15, last_txn_id=0>, <Ticket(id=8021, rt_number=57608, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-10 00:00:08, last_txn_id=0>, <Ticket(id=7981, rt_number=57568, queue=Incidents, subject=[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring, ticket_status=closed, client=Ingeus, priority=51, created=2026-03-09 12:53:51, last_txn_id=0>, <Ticket(id=7982, rt_number=57569, queue=Incidents, subject=[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring, ticket_status=closed, client=Geograph, priority=51, created=2026-03-09 13:06:21, last_txn_id=0>, <Ticket(id=7979, rt_number=57566, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactIsDown, ticket_status=closed, client=Tangram, priority=51, created=2026-03-09 12:32:43, last_txn_id=0>, <Ticket(id=8027, rt_number=57614, queue=Incidents, subject=CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-03-10 10:57:40, last_txn_id=0>, <Ticket(id=8023, rt_number=57610, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab, ticket_status=closed, client=Tangram, priority=51, created=2026-03-10 09:23:27, last_txn_id=0>, <Ticket(id=8031, rt_number=57618, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=1, created=2026-03-10 17:36:04, last_txn_id=0>, <Ticket(id=8032, rt_number=57619, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-11 00:00:05, last_txn_id=0>, <Ticket(id=7941, rt_number=57528, queue=Incidents, subject=interstar10 - ssh, ticket_status=closed, client=Sucden, priority=62, created=2026-03-02 10:49:47, last_txn_id=0>, <Ticket(id=8022, rt_number=57609, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2026-03-10 08:04:15, last_txn_id=0>, <Ticket(id=8037, rt_number=57624, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2026-03-11 13:30:21, last_txn_id=0>, <Ticket(id=8034, rt_number=57621, queue=Incidents, subject=Help needed with us_dc_companies_fetcher deploy on aws-bot2, ticket_status=closed, client=OpenCorporates, priority=71, created=2026-03-11 09:49:39, last_txn_id=0>, <Ticket(id=8044, rt_number=57631, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-12 00:00:03, last_txn_id=0>, <Ticket(id=8036, rt_number=57623, queue=Incidents, subject=AWS Backup copy jobs failed, ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 12:04:12, last_txn_id=0>, <Ticket(id=8043, rt_number=57630, queue=Incidents, subject=DOWN: interstar05.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-03-11 18:05:13, last_txn_id=0>, <Ticket(id=8045, rt_number=57632, queue=Incidents, subject=duffman.sucden.co.uk mount missing /data/dl/releases, ticket_status=closed, client=Sucden, priority=51, created=2026-03-12 08:24:54, last_txn_id=0>, <Ticket(id=8050, rt_number=57637, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-13 00:00:03, last_txn_id=0>, <Ticket(id=8051, rt_number=57638, queue=Incidents, subject=DLS Medical site down, ticket_status=closed, client=DLS Plastics, priority=61, created=2026-03-13 08:34:32, last_txn_id=0>]

Ticket resolution report for Incidents

09 Feb - 13 Mar

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