Ticket resolution report for Requests

02 Feb - 06 Mar

RT	Created	Closed	Resolution time	Client	Subject
57161	31 Jan, 02:54	02 Feb, 10:09	0.22d	BD Group	CRITICAL: HTTP: www.1stchoice-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57159	31 Jan, 00:00	02 Feb, 10:11	0.22d	Ingeus	Ingeus: login to Azure
57112	26 Jan, 14:02	02 Feb, 15:23	5.13d	OpenCorporates	Server shutdown
57180	02 Feb, 16:00	02 Feb, 16:15	0.02d	Rotastat	Gallus is going for a reboot
57186	03 Feb, 00:00	03 Feb, 09:18	0.13d	Internal	Purge old client password records
57188	03 Feb, 00:00	03 Feb, 11:05	0.31d	Internal	Weekly checks
57190	03 Feb, 14:45	03 Feb, 17:02	0.23d	Internal	Rationalise Nextcloud certificate conflict
57189	03 Feb, 07:42	03 Feb, 17:07	0.91d	Rotastat	Gallus fails boot at herschel mountpoint
57183	02 Feb, 18:40	03 Feb, 17:49	0.98d	ITC Compliance	SSH key
57168	02 Feb, 00:00	04 Feb, 09:18	2.13d	Internal	Monthly certificate expiry check
56908	05 Jan, 11:44	04 Feb, 09:35	21.79d	AskBio	Replace Duplicity with Restic
57181	02 Feb, 16:14	04 Feb, 10:48	1.46d	Sucden	Azure CLI
57197	04 Feb, 11:27	04 Feb, 12:18	0.09d	OGT	CRITICAL: NRPE Disk: All Disks on granddad.internal.ogtip.com
56971	12 Jan, 14:26	04 Feb, 15:15	17.08d	Novadata	NovaData expiring VPN certs
57167	01 Feb, 21:16	04 Feb, 16:05	2.81d	Internal	Woodlands backups
57203	05 Feb, 08:02	05 Feb, 08:38	0.06d	Gravytrain	app.prod.qs1.grvytrn.co.uk unmerged configs
56982	14 Jan, 10:46	05 Feb, 16:26	16.57d	Lantech	IPA
57179	02 Feb, 14:47	06 Feb, 15:00	4.02d	Sucden	Performance Stats on Interstar07-10
57219	06 Feb, 15:11	09 Feb, 15:52	1.07d	Lantech	Increase IPA PHP Limit
56973	12 Jan, 14:39	10 Feb, 09:51	20.52d	Azura	Azura Expiring VPN certs
57338	10 Feb, 00:00	10 Feb, 10:40	0.27d	Internal	Weekly checks
57304	09 Feb, 22:31	10 Feb, 12:37	0.46d	Internal	Upgrade wey to Debian 13 (trixie)
57230	09 Feb, 10:28	10 Feb, 16:59	1.65d	Lantech	Request to increase File Upload & related variables for moodle.ipa.ie (Client: IPA)
57348	11 Feb, 09:06	11 Feb, 10:08	0.10d	Internal	GitLab upgrades (18.8.4)
57350	11 Feb, 09:10	11 Feb, 11:31	0.23d	Geograph	Geograph Gitlab upgrade (18.8.4)
57210	05 Feb, 16:23	11 Feb, 12:22	3.60d	OpenCorporates	OC shutdowns
57108	26 Jan, 10:15	11 Feb, 16:47	12.65d	AskBio	Passwordless login on Jura, Coll and Iona
57083	20 Jan, 14:06	11 Feb, 17:18	16.32d	Koinex	Possible firewall issue
57349	11 Feb, 09:07	12 Feb, 08:44	0.96d	Tangram	Tangram Gitlab upgrade (18.8.4)
57360	11 Feb, 17:28	12 Feb, 09:59	0.25d	Internal	Repair virt-manager on my laptop
57362	12 Feb, 07:02	13 Feb, 09:30	1.15d	Crystal Units	need to add one more printer on the server
57135	29 Jan, 09:48	16 Feb, 09:26	11.96d	Sysdoc	Kuberetes logs
55156	18 Jun, 17:21	16 Feb, 10:19	168.30d	ATA Group	Upgrade project
57234	09 Feb, 12:00	16 Feb, 10:21	4.84d	Sucden	Ubuntu Patching
57229	09 Feb, 10:27	16 Feb, 12:04	5.16d	Sucden	Access to performance monitoring dashboards
57059	15 Jan, 12:16	16 Feb, 21:48	22.57d	None	AWS IAM role permission and access
57383	17 Feb, 00:00	17 Feb, 11:31	0.35d	Internal	Weekly checks
57121	27 Jan, 14:17	17 Feb, 12:55	14.86d	AskBio	RTP question
56817	24 Dec, 09:38	18 Feb, 09:07	36.95d	OGT	Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
57424	18 Feb, 09:44	18 Feb, 09:56	0.02d	Cirencester College	Planned maintenance: 19/02/2026 @ 02:00h
57343	10 Feb, 11:13	18 Feb, 14:37	6.34d	OpenCorporates	SSH Access to prod-dc
57428	18 Feb, 11:50	18 Feb, 16:53	0.51d	OpenCorporates	Request for S3 file cleanup and CSV upload (AWS Production)
57199	04 Feb, 15:20	18 Feb, 17:19	10.20d	Tangram	tangram staging cluster connectivity issues
57346	10 Feb, 15:43	19 Feb, 09:20	6.36d	Lantech	Request to disable and remove older versions of PHP for moodle.ipa.ie
56639	01 Dec, 11:19	19 Feb, 09:52	54.86d	ATA Group	Contract for 2026
57364	12 Feb, 11:39	19 Feb, 11:05	4.94d	Sucden	Https/Jenkins
57227	09 Feb, 09:59	19 Feb, 11:14	8.13d	Sucden	Hardware checks timeouts
57172	02 Feb, 08:06	19 Feb, 13:33	13.55d	Rotastat	Possible Java SSL Issue
56818	24 Dec, 09:39	19 Feb, 15:25	38.58d	OGT	Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
57450	23 Feb, 14:50	23 Feb, 16:51	0.20d	AskBio	EDB Trip
57456	24 Feb, 09:07	24 Feb, 09:26	0.03d	Tangram	K8s access
57453	24 Feb, 00:00	24 Feb, 10:35	0.26d	Internal	Weekly checks
57386	17 Feb, 08:03	25 Feb, 08:34	6.05d	JISC	OpenAthens server patching
57470	25 Feb, 09:37	25 Feb, 10:37	0.10d	Internal	Gitlab upgrades (18.9.1)
57479	26 Feb, 00:00	26 Feb, 09:26	0.14d	Ingeus	Ingeus: login to Azure
57471	25 Feb, 10:08	26 Feb, 11:39	1.15d	Geograph	Geograph Gitlab upgrade (18.9.1)
57226	09 Feb, 09:45	26 Feb, 17:16	13.75d	Rotastat	Switch from Duplicity to Restic
57095	22 Jan, 10:29	02 Mar, 09:53	26.94d	ATA Group	Access to ATA group infrastructure
56410	13 Nov, 17:12	02 Mar, 10:30	73.33d	Sucden	interstar07-10
57488	02 Mar, 00:00	02 Mar, 11:25	0.34d	Internal	Monthly certificate expiry check
56642	01 Dec, 14:29	02 Mar, 11:30	61.70d	Advensys	Arpino Warehouse Move - Urgent
57476	25 Feb, 14:02	02 Mar, 11:47	2.77d	ATA Group	Spike on data usage
56752	11 Dec, 11:36	02 Mar, 12:24	54.08d	OpenCorporates	OC - Quote to remove all hardware from Sysgroup
56273	28 Oct, 11:07	02 Mar, 12:57	86.18d	AskBio	Drive failure darkmatter.synpromics.com
57472	25 Feb, 10:10	02 Mar, 16:17	3.61d	Tangram	Tangram Gitlab upgrade (18.9.1)
57532	02 Mar, 12:34	02 Mar, 17:55	0.54d	AskBio	Skye, Talisker, DarkMatter & Macleod outage
57538	03 Mar, 00:00	03 Mar, 09:22	0.14d	Internal	Purge old client password records
57533	02 Mar, 13:30	03 Mar, 09:45	0.63d	Tangram	Gitlab persistent volume filling up
57483	26 Feb, 17:17	03 Mar, 10:10	2.29d	Internal	Clean up restic backup monitoring on Gallus
57524	02 Mar, 10:40	03 Mar, 10:42	1.00d	Top To Toe	gait-prod.toptotoe.com expired crl
57539	03 Mar, 00:00	03 Mar, 10:52	0.29d	Internal	Weekly checks
57444	23 Feb, 08:34	03 Mar, 13:35	6.50d	Internal	Error in backuppc config
57535	02 Mar, 16:16	03 Mar, 16:11	0.99d	Novadata	RE: Resolved: NovaData expiring VPN certs
57363	12 Feb, 10:09	04 Mar, 15:33	14.54d	BD Group	Re: eFiling Server Config
57438	20 Feb, 11:39	05 Mar, 11:17	8.96d	BD Group	Amend eFiling apache logging config
57371	13 Feb, 11:12	05 Mar, 11:32	14.03d	Sucden	Performance monitoring dashboards - per process stats
57555	05 Mar, 11:57	05 Mar, 13:55	0.20d	Cirencester College	Suspending Active Monitoring - March 30th
57482	26 Feb, 16:18	05 Mar, 14:30	4.82d	Globecast	DNS updates
57451	23 Feb, 14:56	06 Mar, 14:35	8.96d	Advensys	Arpino Warehouse Site Visit

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	43.681 msec
System CPU time	0.257 msec
Total CPU time	43.938 msec
Elapsed time	56.797 msec
Context switches	82 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-06&queue=Requests&start=2026-02-02
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-03-06'
'queue'	'Requests'
'start'	'2026-02-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2026, 2, 2), 'end': datetime.date(2026, 3, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-03-06&queue=Requests&start=2026-02-02' [GET]>
tickets	[<Ticket(id=7699, rt_number=57161, queue=Requests, subject=CRITICAL: HTTP: www.1stchoice-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=61, created=2026-01-31 02:54:03, last_txn_id=0>, <Ticket(id=7697, rt_number=57159, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2026-01-31 00:00:04, last_txn_id=0>, <Ticket(id=7650, rt_number=57112, queue=Requests, subject=Server shutdown, ticket_status=closed, client=OpenCorporates, priority=62, created=2026-01-26 14:02:36, last_txn_id=0>, <Ticket(id=7718, rt_number=57180, queue=Requests, subject=Gallus is going for a reboot, ticket_status=closed, client=Rotastat, priority=41, created=2026-02-02 16:00:29, last_txn_id=0>, <Ticket(id=7724, rt_number=57186, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-02-03 00:00:01, last_txn_id=0>, <Ticket(id=7726, rt_number=57188, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-02-03 00:00:04, last_txn_id=0>, <Ticket(id=7728, rt_number=57190, queue=Requests, subject=Rationalise Nextcloud certificate conflict, ticket_status=closed, client=Internal, priority=41, created=2026-02-03 14:45:23, last_txn_id=0>, <Ticket(id=7727, rt_number=57189, queue=Requests, subject=Gallus fails boot at herschel mountpoint, ticket_status=closed, client=Rotastat, priority=41, created=2026-02-03 07:42:33, last_txn_id=0>, <Ticket(id=7721, rt_number=57183, queue=Requests, subject=SSH key, ticket_status=closed, client=ITC Compliance, priority=61, created=2026-02-02 18:40:07, last_txn_id=0>, <Ticket(id=7706, rt_number=57168, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2026-02-02 00:00:02, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=closed, client=AskBio, priority=64, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7719, rt_number=57181, queue=Requests, subject=Azure CLI, ticket_status=closed, client=Sucden, priority=61, created=2026-02-02 16:14:31, last_txn_id=0>, <Ticket(id=7735, rt_number=57197, queue=Requests, subject=CRITICAL: NRPE Disk: All Disks on granddad.internal.ogtip.com, ticket_status=closed, client=OGT, priority=21, created=2026-02-04 11:27:26, last_txn_id=0>, <Ticket(id=7476, rt_number=56971, queue=Requests, subject=NovaData expiring VPN certs, ticket_status=closed, client=Novadata, priority=44, created=2026-01-12 14:26:04, last_txn_id=0>, <Ticket(id=7705, rt_number=57167, queue=Requests, subject=Woodlands backups, ticket_status=closed, client=Internal, priority=41, created=2026-02-01 21:16:56, last_txn_id=0>, <Ticket(id=7741, rt_number=57203, queue=Requests, subject=app.prod.qs1.grvytrn.co.uk unmerged configs, ticket_status=closed, client=Gravytrain, priority=41, created=2026-02-05 08:02:19, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=closed, client=Lantech, priority=24, created=2026-01-14 10:46:05, last_txn_id=2451233>, <Ticket(id=7717, rt_number=57179, queue=Requests, subject=Performance Stats on Interstar07-10, ticket_status=closed, client=Sucden, priority=42, created=2026-02-02 14:47:24, last_txn_id=0>, <Ticket(id=7757, rt_number=57219, queue=Requests, subject=Increase IPA PHP Limit, ticket_status=closed, client=Lantech, priority=41, created=2026-02-06 15:11:27, last_txn_id=0>, <Ticket(id=7478, rt_number=56973, queue=Requests, subject=Azura Expiring VPN certs, ticket_status=closed, client=Azura, priority=44, created=2026-01-12 14:39:35, last_txn_id=0>, <Ticket(id=7780, rt_number=57338, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-02-10 00:00:05, last_txn_id=0>, <Ticket(id=7778, rt_number=57304, queue=Requests, subject=Upgrade wey to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=61, created=2026-02-09 22:31:02, last_txn_id=0>, <Ticket(id=7768, rt_number=57230, queue=Requests, subject=Request to increase File Upload & related variables for moodle.ipa.ie (Client: IPA), ticket_status=closed, client=Lantech, priority=21, created=2026-02-09 10:28:27, last_txn_id=0>, <Ticket(id=7790, rt_number=57348, queue=Requests, subject=GitLab upgrades (18.8.4), ticket_status=closed, client=Internal, priority=41, created=2026-02-11 09:06:17, last_txn_id=0>, <Ticket(id=7792, rt_number=57350, queue=Requests, subject=Geograph Gitlab upgrade (18.8.4), ticket_status=closed, client=Geograph, priority=41, created=2026-02-11 09:10:53, last_txn_id=0>, <Ticket(id=7748, rt_number=57210, queue=Requests, subject=OC shutdowns, ticket_status=closed, client=OpenCorporates, priority=62, created=2026-02-05 16:23:39, last_txn_id=0>, <Ticket(id=7646, rt_number=57108, queue=Requests, subject=Passwordless login on Jura, Coll and Iona , ticket_status=closed, client=AskBio, priority=3, created=2026-01-26 10:15:50, last_txn_id=0>, <Ticket(id=7620, rt_number=57083, queue=Requests, subject=Possible firewall issue, ticket_status=closed, client=Koinex, priority=44, created=2026-01-20 14:06:13, last_txn_id=0>, <Ticket(id=7791, rt_number=57349, queue=Requests, subject=Tangram Gitlab upgrade (18.8.4), ticket_status=closed, client=Tangram, priority=41, created=2026-02-11 09:07:23, last_txn_id=0>, <Ticket(id=7802, rt_number=57360, queue=Requests, subject=Repair virt-manager on my laptop, ticket_status=closed, client=Internal, priority=41, created=2026-02-11 17:28:15, last_txn_id=0>, <Ticket(id=7804, rt_number=57362, queue=Requests, subject=need to add one more printer on the server, ticket_status=closed, client=Crystal Units, priority=61, created=2026-02-12 07:02:17, last_txn_id=0>, <Ticket(id=7673, rt_number=57135, queue=Requests, subject=Kuberetes logs, ticket_status=closed, client=Sysdoc, priority=43, created=2026-01-29 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