Ticket resolution report for Incidents

19 Jan - 20 Feb

RT	Created	Closed	Resolution time	Client	Subject
57069	19 Jan, 00:00	19 Jan, 09:15	0.13d	Internal	Check for Security Notices and System Updates
57065	16 Jan, 08:35	19 Jan, 09:45	1.12d	OpenCorporates	OC Icinga issue
57067	17 Jan, 10:39	19 Jan, 10:33	0.26d	Sucden	ptp4l service failing on interstar01,02
57075	19 Jan, 14:50	19 Jan, 15:47	0.10d	AskBio	DOWN: rtp-promptdv-01.askbio.com
57077	20 Jan, 00:00	20 Jan, 09:17	0.13d	Internal	Check for Security Notices and System Updates
57089	21 Jan, 00:00	21 Jan, 09:04	0.11d	Internal	Check for Security Notices and System Updates
57091	21 Jan, 07:57	21 Jan, 12:04	0.41d	Top To Toe	CRITICAL: System Health: Systemd State on gait-prod.toptotoe.com
57093	22 Jan, 00:00	22 Jan, 10:40	0.27d	Internal	Check for Security Notices and System Updates
57070	19 Jan, 09:58	22 Jan, 11:06	3.11d	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57094	22 Jan, 10:20	22 Jan, 12:16	0.19d	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
57103	23 Jan, 00:00	23 Jan, 09:30	0.15d	Internal	Check for Security Notices and System Updates
57086	20 Jan, 16:44	23 Jan, 15:58	2.92d	Imoves	Is imoves down - can you check
57101	22 Jan, 14:02	23 Jan, 16:49	1.28d	DLS Plastics	WARNING: NRPE Disk: /boot/efi on dlskvm1.dls.internal
57104	24 Jan, 01:54	26 Jan, 08:10	0.02d	AskBio	Connectivity blip
57105	26 Jan, 00:00	26 Jan, 09:20	0.13d	Internal	Check for Security Notices and System Updates
57109	07 Jan, 10:26	26 Jan, 12:13	13.18d	Sucden	WARNING: NRPE Disk: All Disks on duffman.sucden.co.uk
57115	27 Jan, 00:00	27 Jan, 08:41	0.07d	Internal	Check for Security Notices and System Updates
57111	26 Jan, 12:02	27 Jan, 08:51	0.68d	Geograph	CRITICAL: HTTP: Geograph data HTTP on data.geograph.org.uk
57082	20 Jan, 11:35	27 Jan, 11:37	5.00d	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56974	12 Jan, 14:46	27 Jan, 12:04	10.73d	Koinex	CRITICAL: Networking: ping4 on koinexserver.home
57127	28 Jan, 00:00	28 Jan, 09:12	0.12d	Internal	Check for Security Notices and System Updates
57130	28 Jan, 14:14	28 Jan, 14:53	0.07d	AskBio	DOWN: rtp-promptdv-01.askbio.com
57125	27 Jan, 18:00	29 Jan, 08:36	1.06d	OpenCorporates	DOWN: dc infra
57133	29 Jan, 00:00	29 Jan, 09:03	0.11d	Internal	Check for Security Notices and System Updates
57118	27 Jan, 10:40	29 Jan, 11:56	2.13d	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
57143	30 Jan, 00:00	30 Jan, 08:25	0.04d	Internal	Check for Security Notices and System Updates
57107	26 Jan, 08:59	30 Jan, 16:07	4.71d	OpenCorporates	sys1 ipmi issue
57138	29 Jan, 11:44	30 Jan, 16:29	1.48d	Geograph	[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57140	29 Jan, 16:14	02 Feb, 08:46	1.25d	Cirencester College	20260129-DB server degraded - appears full
57169	02 Feb, 00:00	02 Feb, 08:48	0.08d	Internal	Check for Security Notices and System Updates
57174	02 Feb, 09:11	02 Feb, 09:31	0.03d	Cirencester College	CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local
57187	03 Feb, 00:00	03 Feb, 08:49	0.08d	Internal	Check for Security Notices and System Updates
57182	02 Feb, 17:46	03 Feb, 10:55	0.31d	OpenCorporates	OC CEPH PG Failed
57160	31 Jan, 00:05	03 Feb, 11:18	1.33d	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
57194	04 Feb, 00:00	04 Feb, 08:55	0.09d	Internal	Check for Security Notices and System Updates
57202	05 Feb, 00:00	05 Feb, 09:05	0.11d	Internal	Check for Security Notices and System Updates
57209	05 Feb, 15:44	05 Feb, 16:04	0.03d	Cirencester College	CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local
57212	05 Feb, 17:35	06 Feb, 09:31	0.19d	Midnight Hax	CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on woodlands.midnighthax.com
57213	06 Feb, 00:00	06 Feb, 09:32	0.15d	Internal	Check for Security Notices and System Updates
57214	06 Feb, 01:19	06 Feb, 09:51	0.19d	AskBio	CRITICAL: 'Networking: SSH' on 'macleod-ipmi.synpromics.com'
57211	05 Feb, 17:26	06 Feb, 10:50	0.34d	OpenCorporates	WARNING: System Health: NTP on bot2 and analysis-app1
57204	05 Feb, 08:05	06 Feb, 12:07	1.40d	OGT	manuel.internal.ogtip.com restic issues
57217	06 Feb, 12:06	06 Feb, 12:27	0.04d	Koinex	Security: Kernel Version on koinexserver.home
57166	01 Feb, 21:13	06 Feb, 13:57	4.60d	BD Group	efiling www.1stformations.co.uk
57220	06 Feb, 16:39	06 Feb, 16:50	0.02d	OpenCorporates	UNKNOWN: 'systemd_state' on 'vm-host22.opencorporates.internal'
57222	09 Feb, 00:00	09 Feb, 09:25	0.14d	Internal	Check for Security Notices and System Updates
57225	09 Feb, 08:13	09 Feb, 15:15	0.70d	Internal	tcl staff vpn crl expiry
57269	09 Feb, 15:27	09 Feb, 15:36	0.02d	Internal	[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak
57221	08 Feb, 08:56	09 Feb, 17:38	0.96d	Internal	Disks on clyde.tiger-computing.co.uk - DNS Bot
57337	10 Feb, 00:00	10 Feb, 09:20	0.13d	Internal	Check for Security Notices and System Updates
57231	09 Feb, 10:48	10 Feb, 14:47	1.40d	OGT	Storage warning: /srv/ngs on rodney.internal.ogtip.com
57345	10 Feb, 15:32	10 Feb, 16:58	0.14d	Global Brands	Power Outage \| Global Brands
57347	11 Feb, 00:00	11 Feb, 09:04	0.11d	Internal	Check for Security Notices and System Updates
57351	11 Feb, 09:25	11 Feb, 10:55	0.15d	Internal	tcl/avon thanos-receive failing to handle requests
57216	06 Feb, 11:43	11 Feb, 11:10	2.94d	OpenCorporates	Corrupt bot database files
57361	12 Feb, 00:00	12 Feb, 09:04	0.11d	Internal	Check for Security Notices and System Updates
57367	13 Feb, 00:00	13 Feb, 08:44	0.07d	Internal	Check for Security Notices and System Updates
57372	13 Feb, 13:33	13 Feb, 14:53	0.13d	Sucden	ben/johnny.sucden.co.uk un-merged configuration files
57376	16 Feb, 00:00	16 Feb, 09:23	0.14d	Internal	Check for Security Notices and System Updates
57359	11 Feb, 17:13	16 Feb, 10:36	2.34d	Tangram	Server down: dgx2.etx.internal
57356	11 Feb, 13:24	16 Feb, 11:12	2.78d	Sucden	CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk
57370	13 Feb, 09:59	16 Feb, 11:46	1.18d	Sucden	WARNING: System Health: NTP on *.sucden.co.uk
57380	16 Feb, 12:34	16 Feb, 12:42	0.01d	Rotastat	Service failed: munin-node.service on gallus.rotastat.com
57378	16 Feb, 11:18	16 Feb, 13:35	0.23d	AskBio	talisker.synpromics.com volume usage /home
57382	16 Feb, 16:05	16 Feb, 16:26	0.03d	Cirencester College	cirencester connectivity
57384	17 Feb, 00:00	17 Feb, 09:08	0.11d	Internal	Check for Security Notices and System Updates
57381	16 Feb, 15:36	17 Feb, 22:06	1.24d	Internal	[FIRING: 1 for tcl/avon] PrometheusJobMissing
57423	18 Feb, 00:00	18 Feb, 09:06	0.11d	Internal	Check for Security Notices and System Updates
57390	17 Feb, 11:06	18 Feb, 10:25	0.93d	Tangram	AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
57339	10 Feb, 08:12	18 Feb, 13:58	6.58d	OGT	CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com
57433	19 Feb, 00:00	19 Feb, 08:18	0.03d	Internal	Check for Security Notices and System Updates
57435	20 Feb, 00:00	20 Feb, 09:19	0.13d	Internal	Check for Security Notices and System Updates
57436	20 Feb, 07:57	20 Feb, 15:22	0.74d	Globecast	CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	36.711 msec
System CPU time	0.243 msec
Total CPU time	36.954 msec
Elapsed time	47.194 msec
Context switches	33 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-20&queue=Incidents&start=2026-01-19
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-20'
'queue'	'Incidents'
'start'	'2026-01-19'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 1, 19), 'end': datetime.date(2026, 2, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-02-20&queue=Incidents&start=2026-01-19' [GET]>
tickets	[<Ticket(id=7606, rt_number=57069, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-19 00:00:02, last_txn_id=0>, <Ticket(id=7602, rt_number=57065, queue=Incidents, subject=OC Icinga issue, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-01-16 08:35:22, last_txn_id=0>, <Ticket(id=7604, rt_number=57067, queue=Incidents, subject=ptp4l service failing on interstar01,02, ticket_status=closed, client=Sucden, priority=71, created=2026-01-17 10:39:12, last_txn_id=0>, <Ticket(id=7612, rt_number=57075, queue=Incidents, subject=DOWN: rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=81, created=2026-01-19 14:50:01, last_txn_id=0>, <Ticket(id=7614, rt_number=57077, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-20 00:00:03, last_txn_id=0>, <Ticket(id=7627, rt_number=57089, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-21 00:00:02, last_txn_id=0>, <Ticket(id=7629, rt_number=57091, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=71, created=2026-01-21 07:57:49, last_txn_id=0>, <Ticket(id=7631, rt_number=57093, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-22 00:00:02, last_txn_id=0>, <Ticket(id=7607, rt_number=57070, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=52, created=2026-01-19 09:58:34, last_txn_id=0>, <Ticket(id=7632, rt_number=57094, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=1, created=2026-01-22 10:20:24, last_txn_id=0>, <Ticket(id=7641, rt_number=57103, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-23 00:00:02, last_txn_id=0>, <Ticket(id=7623, rt_number=57086, queue=Incidents, subject=Is imoves down - can you check, ticket_status=closed, client=Imoves, priority=12, created=2026-01-20 16:44:39, last_txn_id=0>, <Ticket(id=7639, rt_number=57101, queue=Incidents, subject=WARNING: NRPE Disk: /boot/efi on dlskvm1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=1, created=2026-01-22 14:02:41, last_txn_id=0>, <Ticket(id=7642, rt_number=57104, queue=Incidents, subject=Connectivity blip, ticket_status=closed, client=AskBio, priority=61, created=2026-01-24 01:54:00, last_txn_id=0>, <Ticket(id=7643, rt_number=57105, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-26 00:00:03, last_txn_id=0>, <Ticket(id=7647, rt_number=57109, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-01-07 10:26:22, last_txn_id=2446621>, <Ticket(id=7653, rt_number=57115, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-27 00:00:03, last_txn_id=0>, <Ticket(id=7649, rt_number=57111, queue=Incidents, subject=CRITICAL: HTTP: Geograph data HTTP on data.geograph.org.uk, ticket_status=closed, client=Geograph, priority=21, created=2026-01-26 12:02:39, last_txn_id=0>, <Ticket(id=7619, rt_number=57082, queue=Incidents, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=32, created=2026-01-20 11:35:50, last_txn_id=0>, <Ticket(id=7479, rt_number=56974, queue=Incidents, subject=CRITICAL: Networking: ping4 on koinexserver.home, ticket_status=closed, client=Koinex, priority=53, created=2026-01-12 14:46:06, last_txn_id=0>, <Ticket(id=7665, rt_number=57127, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-28 00:00:03, last_txn_id=0>, <Ticket(id=7668, rt_number=57130, queue=Incidents, subject=DOWN: rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=81, created=2026-01-28 14:14:36, last_txn_id=0>, <Ticket(id=7663, rt_number=57125, queue=Incidents, subject=DOWN: dc infra, ticket_status=closed, client=OpenCorporates, priority=91, created=2026-01-27 18:00:58, last_txn_id=0>, <Ticket(id=7671, rt_number=57133, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-29 00:00:03, last_txn_id=0>, <Ticket(id=7656, rt_number=57118, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-27 10:40:33, last_txn_id=0>, <Ticket(id=7681, rt_number=57143, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-30 00:00:03, last_txn_id=0>, <Ticket(id=7645, rt_number=57107, queue=Incidents, subject=sys1 ipmi issue, ticket_status=closed, client=OpenCorporates, priority=62, created=2026-01-26 08:59:53, last_txn_id=0>, <Ticket(id=7676, rt_number=57138, queue=Incidents, subject=[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring, ticket_status=closed, client=Geograph, priority=41, created=2026-01-29 11:44:20, last_txn_id=0>, <Ticket(id=7678, rt_number=57140, queue=Incidents, subject=20260129-DB server degraded - appears full, ticket_status=closed, client=Cirencester College, priority=71, created=2026-01-29 16:14:35, last_txn_id=2448320>, <Ticket(id=7707, rt_number=57169, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-02 00:00:04, last_txn_id=0>, <Ticket(id=7712, rt_number=57174, queue=Incidents, subject=CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-02 09:11:04, last_txn_id=0>, <Ticket(id=7725, rt_number=57187, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-03 00:00:03, last_txn_id=0>, <Ticket(id=7720, rt_number=57182, queue=Incidents, subject=OC CEPH PG Failed, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-02 17:46:39, last_txn_id=0>, <Ticket(id=7698, rt_number=57160, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2026-01-31 00:05:44, last_txn_id=0>, <Ticket(id=7732, rt_number=57194, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-04 00:00:03, last_txn_id=0>, <Ticket(id=7740, rt_number=57202, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-05 00:00:04, last_txn_id=0>, <Ticket(id=7747, rt_number=57209, queue=Incidents, subject=CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=51, created=2026-02-05 15:44:22, last_txn_id=0>, <Ticket(id=7750, rt_number=57212, queue=Incidents, subject=CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-02-05 17:35:26, last_txn_id=0>, <Ticket(id=7751, rt_number=57213, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-06 00:00:03, last_txn_id=0>, <Ticket(id=7752, rt_number=57214, queue=Incidents, subject=CRITICAL: 'Networking: SSH' on 'macleod-ipmi.synpromics.com', ticket_status=closed, client=AskBio, priority=61, created=2026-02-06 01:19:23, last_txn_id=0>, <Ticket(id=7749, rt_number=57211, queue=Incidents, subject=WARNING: System Health: NTP on bot2 and analysis-app1, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-05 17:26:37, last_txn_id=0>, <Ticket(id=7742, rt_number=57204, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=41, created=2026-02-05 08:05:14, last_txn_id=0>, <Ticket(id=7755, rt_number=57217, queue=Incidents, subject=Security: Kernel Version on koinexserver.home, ticket_status=closed, client=Koinex, priority=41, created=2026-02-06 12:06:38, last_txn_id=0>, <Ticket(id=7704, rt_number=57166, queue=Incidents, subject=efiling www.1stformations.co.uk , ticket_status=closed, client=BD Group, priority=72, created=2026-02-01 21:13:05, last_txn_id=0>, <Ticket(id=7758, rt_number=57220, queue=Incidents, subject=UNKNOWN: 'systemd_state' on 'vm-host22.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=71, created=2026-02-06 16:39:17, last_txn_id=0>, <Ticket(id=7760, rt_number=57222, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-09 00:00:04, last_txn_id=0>, <Ticket(id=7763, rt_number=57225, queue=Incidents, subject=tcl staff vpn crl expiry, ticket_status=closed, client=Internal, priority=61, created=2026-02-09 08:13:36, last_txn_id=0>, <Ticket(id=7775, rt_number=57269, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak, ticket_status=closed, client=Internal, priority=51, created=2026-02-09 15:27:37, last_txn_id=0>, <Ticket(id=7759, rt_number=57221, queue=Incidents, subject=Disks on clyde.tiger-computing.co.uk - DNS Bot , ticket_status=closed, client=Internal, priority=51, created=2026-02-08 08:56:55, last_txn_id=0>, <Ticket(id=7779, rt_number=57337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-10 00:00:03, last_txn_id=0>, <Ticket(id=7769, rt_number=57231, queue=Incidents, subject=Storage warning: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-02-09 10:48:28, last_txn_id=0>, <Ticket(id=7787, rt_number=57345, queue=Incidents, subject=Power Outage \| Global Brands, ticket_status=closed, client=Global Brands, priority=51, created=2026-02-10 15:32:18, last_txn_id=0>, <Ticket(id=7789, rt_number=57347, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-11 00:00:04, last_txn_id=0>, <Ticket(id=7793, rt_number=57351, queue=Incidents, subject=tcl/avon thanos-receive failing to handle requests, ticket_status=closed, client=Internal, priority=51, created=2026-02-11 09:25:57, last_txn_id=0>, <Ticket(id=7754, rt_number=57216, queue=Incidents, subject=Corrupt bot database files , ticket_status=closed, client=OpenCorporates, priority=52, created=2026-02-06 11:43:34, last_txn_id=0>, <Ticket(id=7803, rt_number=57361, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-12 00:00:04, last_txn_id=0>, <Ticket(id=7809, rt_number=57367, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-13 00:00:03, last_txn_id=0>, <Ticket(id=7814, rt_number=57372, queue=Incidents, subject=ben/johnny.sucden.co.uk un-merged configuration files, ticket_status=closed, client=Sucden, priority=41, created=2026-02-13 13:33:44, last_txn_id=0>, <Ticket(id=7818, rt_number=57376, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-16 00:00:04, last_txn_id=0>, <Ticket(id=7801, rt_number=57359, queue=Incidents, subject=Server down: dgx2.etx.internal , ticket_status=closed, client=Tangram, priority=62, created=2026-02-11 17:13:49, last_txn_id=0>, <Ticket(id=7798, rt_number=57356, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=72, created=2026-02-11 13:24:46, last_txn_id=0>, <Ticket(id=7812, rt_number=57370, queue=Incidents, subject=WARNING: System Health: NTP on *.sucden.co.uk, ticket_status=closed, client=Sucden, priority=71, created=2026-02-13 09:59:09, last_txn_id=0>, <Ticket(id=7822, rt_number=57380, queue=Incidents, subject=Service failed: munin-node.service on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2026-02-16 12:34:14, last_txn_id=0>, <Ticket(id=7820, rt_number=57378, queue=Incidents, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=71, created=2026-02-16 11:18:53, last_txn_id=0>, <Ticket(id=7824, rt_number=57382, queue=Incidents, subject=cirencester connectivity, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-16 16:05:41, last_txn_id=0>, <Ticket(id=7826, rt_number=57384, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-17 00:00:04, last_txn_id=0>, <Ticket(id=7823, rt_number=57381, queue=Incidents, subject=[FIRING: 1 for tcl/avon] PrometheusJobMissing, ticket_status=closed, client=Internal, priority=51, created=2026-02-16 15:36:29, last_txn_id=0>, <Ticket(id=7865, rt_number=57423, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-18 00:00:03, last_txn_id=0>, <Ticket(id=7832, rt_number=57390, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-02-17 11:06:03, last_txn_id=0>, <Ticket(id=7781, rt_number=57339, queue=Incidents, subject=CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-02-10 08:12:42, last_txn_id=0>, <Ticket(id=7875, rt_number=57433, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-19 00:00:03, last_txn_id=0>, <Ticket(id=7877, rt_number=57435, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-20 00:00:04, last_txn_id=0>, <Ticket(id=7878, rt_number=57436, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=51, created=2026-02-20 07:57:37, last_txn_id=0>]

Ticket resolution report for Incidents

19 Jan - 20 Feb

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