Ticket resolution report for Requests

29 Dec - 30 Jan

RT	Created	Closed	Resolution time	Client	Subject
56827	30 Dec, 00:00	30 Dec, 09:37	0.16d	Internal	Weekly checks
56828	30 Dec, 08:15	30 Dec, 09:57	0.17d	Internal	CRITICAL: Backups: Borgmatic on avon2.tcl.internal
56829	30 Dec, 10:31	30 Dec, 17:03	0.65d	Internal	Upgrade Severn x3 to Trixie / Proxmox 9
56490	24 Nov, 11:51	05 Jan, 09:01	26.72d	OpenCorporates	Server Shutdown
56644	01 Dec, 16:18	05 Jan, 09:27	21.32d	Entrepreneurs Circle	CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56907	05 Jan, 08:40	05 Jan, 09:50	0.12d	Ingeus	Azure account lockout
56904	05 Jan, 00:00	05 Jan, 09:52	0.19d	Ingeus	Ingeus: login to Azure
56437	17 Nov, 16:20	05 Jan, 14:08	31.78d	Gravytrain	Emails from prod.gt1.grvytrn.co.uk
56915	06 Jan, 00:00	06 Jan, 10:17	0.23d	Internal	Weekly checks
56914	06 Jan, 00:00	06 Jan, 10:31	0.25d	Internal	Purge old client password records
56916	06 Jan, 09:43	06 Jan, 12:47	0.31d	Internal	Upgrade tame to Debian 13 (trixie)
56922	06 Jan, 14:16	06 Jan, 15:32	0.13d	Novadata	AWS backups
56924	06 Jan, 20:05	06 Jan, 21:46	-	Internal	Upgrade mersey to Debian 13 (trixie)
56901	05 Jan, 00:00	07 Jan, 08:03	2.01d	Internal	Quarterly Ouse Failover Test
56910	05 Jan, 13:56	07 Jan, 08:21	1.44d	Cirencester College	OS Versions
56930	07 Jan, 10:17	07 Jan, 11:20	0.11d	Internal	Upgrade thames to Debian 13 (trixie)
56927	07 Jan, 08:51	07 Jan, 15:25	0.66d	ERF Electrical	Whitelist IP Address
56909	05 Jan, 11:59	07 Jan, 15:52	2.39d	Internal	Test restore MediaWiki
56939	07 Jan, 15:45	07 Jan, 15:53	0.01d	Global Brands	Lines at clay cross
56940	07 Jan, 19:21	07 Jan, 20:44	-	Internal	Upgrade trent to Debian 13 (trixie)
56945	08 Jan, 09:33	08 Jan, 11:01	0.15d	Internal	GitLab upgrades (18.7.1)
56947	08 Jan, 10:29	08 Jan, 12:20	0.19d	Geograph	Geograph Gitlab upgrade (18.7.1)
56948	08 Jan, 11:01	08 Jan, 16:59	0.60d	Internal	Upgrade ouses to Debian 13 (trixie)
56946	08 Jan, 10:27	09 Jan, 11:27	1.10d	Tangram	Tangram Gitlab upgrade (18.7.1)
56758	12 Dec, 12:48	09 Jan, 12:51	17.01d	AskBio	New accounts
56911	05 Jan, 14:01	12 Jan, 11:24	4.74d	Gravytrain	userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth]
56902	05 Jan, 00:00	12 Jan, 15:20	5.73d	Internal	Monthly certificate expiry check
56979	13 Jan, 08:36	13 Jan, 08:43	0.01d	Trident Honda	WARNING: System Health: Kitchen Sink on smbfs1.trident.lan
56978	13 Jan, 00:00	13 Jan, 10:08	0.21d	Internal	Weekly checks
56976	12 Jan, 15:19	13 Jan, 21:14	1.27d	Internal	Renew staff gpg key - crb
56969	12 Jan, 14:03	14 Jan, 08:57	1.49d	Internal	gosforth staff VPN expiry
56957	09 Jan, 12:27	14 Jan, 11:49	2.94d	AskBio	Password link for the server
56970	12 Jan, 14:17	15 Jan, 11:00	2.67d	AskBio	AskBio Expiring LDAP Certificates
57062	15 Jan, 16:03	19 Jan, 09:56	1.39d	ATA Group	Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project
56790	17 Dec, 14:59	19 Jan, 11:17	19.63d	Sucden	Linux estate patching - January 2026
56972	12 Jan, 14:32	19 Jan, 14:22	4.98d	Internal	TCL expiring VPN certs
57076	19 Jan, 22:09	20 Jan, 09:48	0.18d	Internal	Upgrade lune to Debian 13 (trixie)
57078	20 Jan, 00:00	20 Jan, 10:45	0.28d	Internal	Weekly checks
56815	23 Dec, 15:00	20 Jan, 10:46	16.58d	Novadata	leonis technical off-boarding
57080	20 Jan, 10:41	20 Jan, 15:15	0.46d	Sucden	Configure apt to not hold docker packages
56980	13 Jan, 16:27	21 Jan, 08:28	5.20d	JISC	OpenAthens server patching
57055	15 Jan, 09:39	21 Jan, 09:04	3.94d	Crystal Units	new printer to be installed on lisec server please
57090	21 Jan, 00:00	21 Jan, 16:07	0.81d	Sucden	Sucden Patching Cycle
56975	12 Jan, 14:51	21 Jan, 16:57	7.21d	Internal	Renew TCL GPG key - Meeting
56830	30 Dec, 10:34	22 Jan, 10:18	15.97d	Trident Honda	Migrate from borg to restic
56961	09 Jan, 15:38	22 Jan, 11:42	8.61d	Internal	mersey.tiger-computing.co.uk failed DIMM
56934	07 Jan, 11:16	22 Jan, 11:58	11.07d	Tangram	Keycloak for AirFlow
57099	22 Jan, 12:14	22 Jan, 14:09	0.19d	Geograph	GitLab upgrades (18.8.2)
57102	22 Jan, 14:10	23 Jan, 09:32	0.54d	Tangram	ETX Gitlab upgrade (18.8.2)
57079	20 Jan, 08:30	27 Jan, 09:48	5.13d	Gravytrain	www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk
57116	27 Jan, 00:00	27 Jan, 11:33	0.36d	Internal	Weekly checks
56960	09 Jan, 15:01	27 Jan, 11:58	11.70d	OGT	Spare disks for Rodney
57098	22 Jan, 11:36	27 Jan, 12:16	3.07d	Ingeus	Azure account lockout
57113	26 Jan, 15:40	27 Jan, 12:32	0.69d	Internal	AWS Health Event \| eu-west-2 \| Account: 441944174507
57131	28 Jan, 17:47	28 Jan, 18:20	0.02d	Entrepreneurs Circle	Traffic Spike Expected – Sunday 8th February, 9pm
57128	28 Jan, 10:52	28 Jan, 19:40	0.71d	OpenCorporates	Stop Data Sync on Jupyter
57119	27 Jan, 11:28	29 Jan, 08:31	1.71d	Crystal Units	cuin site 2 printer to be put onto server lisec if not already there please check
57073	19 Jan, 14:08	29 Jan, 10:36	7.65d	AskBio	Replace Duplicity with Restic (Consultancy)
56693	03 Dec, 20:50	29 Jan, 12:36	37.46d	Internal	Create accounts for Jonathan Wiltshire - ISO 27001 audit
56229	21 Oct, 08:07	29 Jan, 18:01	69.99d	OGT	manuel.internal.ogtip.com predictive disk failure
57129	28 Jan, 10:57	30 Jan, 08:53	1.79d	Global Brands	lines are going down
56617	27 Nov, 10:42	30 Jan, 15:20	43.46d	Internal	SSH keys for TPC
57153	30 Jan, 14:15	30 Jan, 15:39	0.14d	Sucden	Current Load on Interstar04
57085	20 Jan, 16:02	30 Jan, 16:03	8.00d	Tangram	Etx-eks-production error logs in Datadog
57122	27 Jan, 14:30	30 Jan, 16:15	3.17d	OGT	Site outage
57141	29 Jan, 16:59	30 Jan, 16:23	0.94d	OpenCorporates	Jupyter server shutdown
57155	30 Jan, 15:51	30 Jan, 16:25	0.06d	OpenCorporates	Jupyter/ bot sync

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	30.233 msec
System CPU time	0.295 msec
Total CPU time	30.528 msec
Elapsed time	38.897 msec
Context switches	39 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-30&queue=Requests&start=2025-12-29
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-01-30'
'queue'	'Requests'
'start'	'2025-12-29'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 12, 29), 'end': datetime.date(2026, 1, 30)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-01-30&queue=Requests&start=2025-12-29' [GET]>
tickets	[<Ticket(id=7394, rt_number=56827, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-12-30 00:00:04, last_txn_id=0>, <Ticket(id=7395, rt_number=56828, queue=Requests, subject=CRITICAL: Backups: Borgmatic on avon2.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2025-12-30 08:15:38, last_txn_id=0>, <Ticket(id=7396, rt_number=56829, queue=Requests, subject=Upgrade Severn x3 to Trixie / Proxmox 9, ticket_status=closed, client=Internal, priority=41, created=2025-12-30 10:31:41, last_txn_id=0>, <Ticket(id=7055, rt_number=56490, queue=Requests, subject=Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=5, created=2025-11-24 11:51:21, last_txn_id=0>, <Ticket(id=7176, rt_number=56644, queue=Requests, subject=CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2025-12-01 16:18:31, last_txn_id=0>, <Ticket(id=7412, rt_number=56907, queue=Requests, subject=Azure account lockout, ticket_status=closed, client=Ingeus, priority=41, created=2026-01-05 08:40:47, last_txn_id=0>, <Ticket(id=7409, rt_number=56904, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2026-01-05 00:00:06, last_txn_id=0>, <Ticket(id=7001, rt_number=56437, queue=Requests, subject=Emails from prod.gt1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=46, created=2025-11-17 16:20:58, last_txn_id=2435439>, <Ticket(id=7420, rt_number=56915, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-01-06 00:00:04, last_txn_id=0>, <Ticket(id=7419, rt_number=56914, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-01-06 00:00:03, last_txn_id=0>, <Ticket(id=7421, rt_number=56916, queue=Requests, subject=Upgrade tame to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=41, created=2026-01-06 09:43:53, last_txn_id=0>, <Ticket(id=7427, rt_number=56922, queue=Requests, subject=AWS backups, ticket_status=closed, client=Novadata, priority=1, created=2026-01-06 14:16:12, last_txn_id=0>, <Ticket(id=7429, rt_number=56924, queue=Requests, subject=Upgrade mersey to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=0, created=2026-01-06 20:05:32, last_txn_id=0>, <Ticket(id=7406, rt_number=56901, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2026-01-05 00:00:01, last_txn_id=0>, <Ticket(id=7415, rt_number=56910, queue=Requests, subject=OS Versions , ticket_status=closed, client=Cirencester College, priority=41, created=2026-01-05 13:56:58, last_txn_id=0>, <Ticket(id=7435, rt_number=56930, queue=Requests, subject=Upgrade thames to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=41, created=2026-01-07 10:17:16, last_txn_id=0>, <Ticket(id=7432, rt_number=56927, queue=Requests, subject=Whitelist IP Address, ticket_status=closed, client=ERF Electrical, priority=41, created=2026-01-07 08:51:15, last_txn_id=0>, <Ticket(id=7414, rt_number=56909, queue=Requests, subject=Test restore MediaWiki, ticket_status=closed, client=Internal, priority=41, created=2026-01-05 11:59:49, last_txn_id=0>, <Ticket(id=7444, rt_number=56939, queue=Requests, subject=Lines at clay cross, ticket_status=closed, client=Global Brands, priority=41, created=2026-01-07 15:45:41, last_txn_id=0>, <Ticket(id=7445, rt_number=56940, queue=Requests, subject=Upgrade trent to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=0, created=2026-01-07 19:21:20, last_txn_id=0>, <Ticket(id=7450, rt_number=56945, queue=Requests, subject=GitLab upgrades (18.7.1), ticket_status=closed, client=Internal, priority=41, created=2026-01-08 09:33:44, last_txn_id=0>, <Ticket(id=7452, rt_number=56947, queue=Requests, subject=Geograph Gitlab upgrade (18.7.1), ticket_status=closed, client=Geograph, priority=41, created=2026-01-08 10:29:18, last_txn_id=0>, <Ticket(id=7453, rt_number=56948, queue=Requests, subject=Upgrade ouses to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=61, created=2026-01-08 11:01:39, last_txn_id=0>, <Ticket(id=7451, rt_number=56946, queue=Requests, subject=Tangram Gitlab upgrade (18.7.1), ticket_status=closed, client=Tangram, priority=41, created=2026-01-08 10:27:05, last_txn_id=0>, <Ticket(id=7293, rt_number=56758, queue=Requests, subject=New accounts, ticket_status=closed, client=AskBio, priority=64, created=2025-12-12 12:48:27, last_txn_id=2433375>, <Ticket(id=7416, rt_number=56911, queue=Requests, subject=userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth], ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-05 14:01:10, last_txn_id=0>, <Ticket(id=7407, rt_number=56902, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=2, created=2026-01-05 00:00:03, last_txn_id=0>, <Ticket(id=7484, rt_number=56979, queue=Requests, subject=WARNING: System Health: Kitchen Sink on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-01-13 08:36:15, last_txn_id=0>, <Ticket(id=7483, rt_number=56978, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-01-13 00:00:06, last_txn_id=0>, <Ticket(id=7481, rt_number=56976, queue=Requests, subject=Renew staff gpg key - crb, ticket_status=closed, client=Internal, priority=41, created=2026-01-12 15:19:06, last_txn_id=0>, <Ticket(id=7474, rt_number=56969, queue=Requests, subject=gosforth staff VPN expiry, ticket_status=closed, client=Internal, priority=41, created=2026-01-12 14:03:21, last_txn_id=0>, <Ticket(id=7462, rt_number=56957, queue=Requests, subject=Password link for the server, ticket_status=closed, client=AskBio, priority=42, created=2026-01-09 12:27:53, last_txn_id=0>, <Ticket(id=7475, rt_number=56970, queue=Requests, subject=AskBio Expiring LDAP Certificates, ticket_status=closed, client=AskBio, priority=62, created=2026-01-12 14:17:47, last_txn_id=0>, <Ticket(id=7599, rt_number=57062, queue=Requests, subject=Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project, ticket_status=closed, client=ATA Group, priority=41, created=2026-01-15 16:03:01, last_txn_id=0>, <Ticket(id=7325, rt_number=56790, queue=Requests, subject=Linux estate patching - January 2026, ticket_status=closed, client=Sucden, priority=64, created=2025-12-17 14:59:24, last_txn_id=2439520>, <Ticket(id=7477, rt_number=56972, queue=Requests, subject=TCL expiring VPN certs, ticket_status=closed, client=Internal, priority=42, created=2026-01-12 14:32:46, last_txn_id=0>, <Ticket(id=7613, rt_number=57076, queue=Requests, subject=Upgrade lune to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=41, created=2026-01-19 22:09:24, last_txn_id=0>, <Ticket(id=7615, rt_number=57078, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-01-20 00:00:04, last_txn_id=0>, <Ticket(id=7350, rt_number=56815, queue=Requests, subject=leonis technical off-boarding , ticket_status=closed, client=Novadata, priority=44, created=2025-12-23 15:00:29, last_txn_id=0>, <Ticket(id=7617, rt_number=57080, queue=Requests, subject=Configure apt to not hold docker packages, ticket_status=closed, client=Sucden, priority=61, created=2026-01-20 10:41:48, last_txn_id=0>, <Ticket(id=7485, rt_number=56980, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-01-13 16:27:45, last_txn_id=0>, <Ticket(id=7560, rt_number=57055, queue=Requests, subject=new printer to be installed on lisec server please, ticket_status=closed, client=Crystal Units, priority=42, created=2026-01-15 09:39:15, last_txn_id=2442835>, <Ticket(id=7628, rt_number=57090, queue=Requests, subject=Sucden Patching Cycle, ticket_status=closed, client=Sucden, priority=61, created=2026-01-21 00:00:04, last_txn_id=0>, <Ticket(id=7480, rt_number=56975, queue=Requests, subject=Renew TCL GPG key - Meeting, ticket_status=closed, client=Internal, priority=42, created=2026-01-12 14:51:57, last_txn_id=0>, <Ticket(id=7397, rt_number=56830, queue=Requests, subject=Migrate from borg to restic, ticket_status=closed, client=Trident Honda, priority=44, created=2025-12-30 10:34:06, last_txn_id=0>, <Ticket(id=7466, rt_number=56961, queue=Requests, subject=mersey.tiger-computing.co.uk failed DIMM , ticket_status=closed, client=Internal, priority=43, created=2026-01-09 15:38:00, last_txn_id=0>, <Ticket(id=7439, rt_number=56934, queue=Requests, subject=Keycloak for AirFlow, ticket_status=closed, client=Tangram, priority=43, created=2026-01-07 11:16:45, last_txn_id=0>, <Ticket(id=7637, rt_number=57099, queue=Requests, subject=GitLab upgrades (18.8.2), ticket_status=closed, client=Geograph, priority=41, created=2026-01-22 12:14:49, last_txn_id=0>, <Ticket(id=7640, rt_number=57102, queue=Requests, subject=ETX Gitlab upgrade (18.8.2), ticket_status=closed, client=Tangram, priority=41, created=2026-01-22 14:10:48, last_txn_id=0>, <Ticket(id=7616, rt_number=57079, queue=Requests, subject=www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-20 08:30:50, last_txn_id=0>, <Ticket(id=7654, rt_number=57116, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-01-27 00:00:04, last_txn_id=0>, <Ticket(id=7465, rt_number=56960, queue=Requests, subject=Spare disks for Rodney, ticket_status=closed, client=OGT, priority=3, created=2026-01-09 15:01:10, last_txn_id=0>, <Ticket(id=7636, rt_number=57098, queue=Requests, subject=Azure account lockout, ticket_status=closed, client=Ingeus, priority=42, created=2026-01-22 11:36:41, last_txn_id=0>, <Ticket(id=7651, rt_number=57113, queue=Requests, subject=AWS Health Event \| eu-west-2 \| Account: 441944174507 , ticket_status=closed, client=Internal, priority=41, created=2026-01-26 15:40:41, last_txn_id=0>, <Ticket(id=7669, rt_number=57131, queue=Requests, subject=Traffic Spike Expected – Sunday 8th February, 9pm, ticket_status=closed, client=Entrepreneurs Circle, priority=0, created=2026-01-28 17:47:57, last_txn_id=0>, <Ticket(id=7666, rt_number=57128, queue=Requests, subject=Stop Data Sync on Jupyter, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-01-28 10:52:47, last_txn_id=0>, <Ticket(id=7657, rt_number=57119, queue=Requests, subject=cuin site 2 printer to be put onto server lisec if not already there please check, ticket_status=closed, client=Crystal Units, priority=61, created=2026-01-27 11:28:14, last_txn_id=0>, <Ticket(id=7610, rt_number=57073, queue=Requests, subject=Replace Duplicity with Restic (Consultancy), ticket_status=closed, client=AskBio, priority=63, created=2026-01-19 14:08:17, last_txn_id=0>, <Ticket(id=7228, rt_number=56693, queue=Requests, subject=Create accounts for Jonathan Wiltshire - ISO 27001 audit, ticket_status=closed, client=Internal, priority=6, created=2025-12-03 20:50:29, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=7667, rt_number=57129, queue=Requests, subject=lines are going down, ticket_status=closed, client=Global Brands, priority=41, created=2026-01-28 10:57:00, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=closed, client=Internal, priority=6, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=7691, rt_number=57153, queue=Requests, subject=Current Load on Interstar04, ticket_status=closed, client=Sucden, priority=61, created=2026-01-30 14:15:56, last_txn_id=0>, <Ticket(id=7622, rt_number=57085, queue=Requests, subject=Etx-eks-production error logs in Datadog, ticket_status=closed, client=Tangram, priority=3, created=2026-01-20 16:02:44, last_txn_id=0>, <Ticket(id=7660, rt_number=57122, queue=Requests, subject=Site outage, ticket_status=closed, client=OGT, priority=42, created=2026-01-27 14:30:58, last_txn_id=0>, <Ticket(id=7679, rt_number=57141, queue=Requests, subject=Jupyter server shutdown, ticket_status=closed, client=OpenCorporates, priority=1, created=2026-01-29 16:59:54, last_txn_id=0>, <Ticket(id=7693, rt_number=57155, queue=Requests, subject=Jupyter/ bot sync , ticket_status=closed, client=OpenCorporates, priority=61, created=2026-01-30 15:51:49, last_txn_id=0>]

Ticket resolution report for Requests

29 Dec - 30 Jan

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