Ticket resolution report for Incidents

29 Dec - 30 Jan

RT Created Closed Resolution time Client Subject
56820 25 Dec, 00:00 29 Dec, 08:28 0.05d Internal Check for Security Notices and System Updates
56824 29 Dec, 10:21 29 Dec, 15:25 0.51d OGT OGT Site down
56826 30 Dec, 00:00 30 Dec, 08:27 0.05d Internal Check for Security Notices and System Updates
56895 31 Dec, 00:00 31 Dec, 08:34 0.06d Internal Check for Security Notices and System Updates
56898 01 Jan, 00:00 02 Jan, 08:21 0.04d Internal Check for Security Notices and System Updates
56900 04 Jan, 01:22 05 Jan, 08:19 0.03d Sucden interstar08/09/10.sucden.co.uk
56903 05 Jan, 00:00 05 Jan, 09:10 0.12d Internal Check for Security Notices and System Updates
56913 06 Jan, 00:00 06 Jan, 08:25 0.04d Internal Check for Security Notices and System Updates
56917 06 Jan, 11:28 06 Jan, 13:40 0.22d Rotastat Draytek reboot
56925 07 Jan, 00:00 07 Jan, 08:18 0.03d Internal Check for Security Notices and System Updates
56935 07 Jan, 12:29 07 Jan, 15:20 0.29d Sucden Automatic disk unlock not working | patrs-gs2-p1l01.sucden.co.uk
56938 07 Jan, 15:01 07 Jan, 15:30 0.05d OpenCorporates Check Valid Configs - Sys1
56941 08 Jan, 00:00 08 Jan, 08:53 0.09d Internal Check for Security Notices and System Updates
56944 08 Jan, 08:26 08 Jan, 09:45 0.13d Internal Multiple systems puppet not puppeting
56942 08 Jan, 00:11 08 Jan, 09:47 0.18d AskBio CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
56953 09 Jan, 00:00 09 Jan, 10:20 0.23d Internal Check for Security Notices and System Updates
56937 07 Jan, 14:03 09 Jan, 11:36 1.76d ATA Group SBP Hardware Review
56918 06 Jan, 12:20 09 Jan, 11:52 2.95d Gravytrain WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk
56955 09 Jan, 10:10 09 Jan, 16:05 0.59d Reigate College CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk
56963 12 Jan, 00:00 12 Jan, 09:11 0.12d Internal Check for Security Notices and System Updates
56962 11 Jan, 15:13 12 Jan, 10:22 0.24d OpenCorporates  CRITICAL: 'pacemaker' on 'zcluster1.opencorporates.internal'
56950 08 Jan, 14:42 12 Jan, 10:39 1.59d Tangram WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
56967 12 Jan, 09:33 12 Jan, 10:47 0.12d Internal Server backups not allocated to a client
56966 12 Jan, 08:08 12 Jan, 10:52 0.27d Internal icinga web pods ooming
56926 07 Jan, 08:11 12 Jan, 11:43 3.35d Gravytrain app.prod.qs1.grvytrn.co.uk certbot renew snap failure
56977 13 Jan, 00:00 13 Jan, 09:48 0.18d Internal Check for Security Notices and System Updates
56981 14 Jan, 00:00 14 Jan, 09:30 0.15d Internal Check for Security Notices and System Updates
56949 08 Jan, 12:03 15 Jan, 08:13 4.62d Global Brands DOWN: svr1.global-brands.internal
57049 15 Jan, 00:00 15 Jan, 09:24 0.14d Internal Check for Security Notices and System Updates
57052 15 Jan, 08:09 15 Jan, 12:09 0.40d Internal tcl/avon/tcl-monitoring thanos compact failed
57053 15 Jan, 08:11 15 Jan, 12:11 0.40d Geograph geograph/prod/tcl-monitoring
57016 14 Jan, 21:03 15 Jan, 12:21 0.44d Internal CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk
57051 15 Jan, 06:00 15 Jan, 12:35 0.46d AskBio CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com
57063 16 Jan, 00:00 16 Jan, 08:59 0.10d Internal Check for Security Notices and System Updates
57064 16 Jan, 00:07 16 Jan, 10:41 0.27d Crystal Units Logrotate failure on crylonlis2024.crystal.local
57060 14 Jan, 11:18 16 Jan, 11:37 2.03d Cirencester College CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
57061 15 Jan, 15:26 16 Jan, 11:47 0.63d OGT WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57054 15 Jan, 08:51 16 Jan, 12:45 1.39d Rotastat gallus.rotastat.com duply backups failure
57069 Yesterday, 00:00 Yesterday, 09:15 0.13d Internal Check for Security Notices and System Updates
57065 16 Jan, 08:35 Yesterday, 09:45 1.12d OpenCorporates OC Icinga issue
57067 17 Jan, 10:39 Yesterday, 10:33 0.26d Sucden ptp4l service failing on interstar01,02
57075 Yesterday, 14:50 Yesterday, 15:47 0.10d AskBio DOWN: rtp-promptdv-01.askbio.com
57077 Today, 00:00 Today, 09:17 0.13d Internal Check for Security Notices and System Updates

git hash: master (c8f901f4)