Ticket resolution report for Incidents

12 Jan - 16 Jan

RT	Created	Closed	Resolution time	Client	Subject
56963	12 Jan, 00:00	12 Jan, 09:11	0.12d	Internal	Check for Security Notices and System Updates
56962	11 Jan, 15:13	12 Jan, 10:22	0.24d	OpenCorporates	CRITICAL: 'pacemaker' on 'zcluster1.opencorporates.internal'
56950	08 Jan, 14:42	12 Jan, 10:39	1.59d	Tangram	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
56967	12 Jan, 09:33	12 Jan, 10:47	0.12d	Internal	Server backups not allocated to a client
56966	12 Jan, 08:08	12 Jan, 10:52	0.27d	Internal	icinga web pods ooming
56926	07 Jan, 08:11	12 Jan, 11:43	3.35d	Gravytrain	app.prod.qs1.grvytrn.co.uk certbot renew snap failure
56977	13 Jan, 00:00	13 Jan, 09:48	0.18d	Internal	Check for Security Notices and System Updates
56981	14 Jan, 00:00	14 Jan, 09:30	0.15d	Internal	Check for Security Notices and System Updates
56949	08 Jan, 12:03	15 Jan, 08:13	4.62d	Global Brands	DOWN: svr1.global-brands.internal
57049	15 Jan, 00:00	15 Jan, 09:24	0.14d	Internal	Check for Security Notices and System Updates
57052	15 Jan, 08:09	15 Jan, 12:09	0.40d	Internal	tcl/avon/tcl-monitoring thanos compact failed
57053	15 Jan, 08:11	15 Jan, 12:11	0.40d	Geograph	geograph/prod/tcl-monitoring
57016	14 Jan, 21:03	15 Jan, 12:21	0.44d	Internal	CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk
57051	15 Jan, 06:00	15 Jan, 12:35	0.46d	AskBio	CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com
57063	16 Jan, 00:00	16 Jan, 08:59	0.10d	Internal	Check for Security Notices and System Updates
57064	16 Jan, 00:07	16 Jan, 10:41	0.27d	Crystal Units	Logrotate failure on crylonlis2024.crystal.local
57060	14 Jan, 11:18	16 Jan, 11:37	2.03d	Cirencester College	CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
57061	15 Jan, 15:26	16 Jan, 11:47	0.63d	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57054	15 Jan, 08:51	16 Jan, 12:45	1.39d	Rotastat	gallus.rotastat.com duply backups failure

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	10.810 msec
System CPU time	0.000 msec
Total CPU time	10.810 msec
Elapsed time	15.254 msec
Context switches	9 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-16&queue=Incidents&start=2026-01-12
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-01-16'
'queue'	'Incidents'
'start'	'2026-01-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2026, 1, 12), 'end': datetime.date(2026, 1, 16)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-01-16&queue=Incidents&start=2026-01-12' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7468, rt_number=56963, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-12 00:00:03, last_txn_id=0>, <Ticket(id=7467, rt_number=56962, queue=Incidents, subject= CRITICAL: 'pacemaker' on 'zcluster1.opencorporates.internal', ticket_status=resolved, client=OpenCorporates, priority=61, created=2026-01-11 15:13:00, last_txn_id=0>, <Ticket(id=7455, rt_number=56950, queue=Incidents, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-01-08 14:42:18, last_txn_id=0>, <Ticket(id=7472, rt_number=56967, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2026-01-12 09:33:12, last_txn_id=0>, <Ticket(id=7471, rt_number=56966, queue=Incidents, subject=icinga web pods ooming, ticket_status=closed, client=Internal, priority=61, created=2026-01-12 08:08:18, last_txn_id=0>, <Ticket(id=7431, rt_number=56926, queue=Incidents, subject=app.prod.qs1.grvytrn.co.uk certbot renew snap failure, ticket_status=resolved, client=Gravytrain, priority=52, created=2026-01-07 08:11:22, last_txn_id=0>, <Ticket(id=7482, rt_number=56977, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-01-13 00:00:04, last_txn_id=0>, <Ticket(id=7486, rt_number=56981, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-01-14 00:00:03, last_txn_id=0>, <Ticket(id=7454, rt_number=56949, queue=Incidents, subject=DOWN: svr1.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=62, created=2026-01-08 12:03:48, last_txn_id=0>, <Ticket(id=7522, rt_number=57049, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-01-15 00:00:02, last_txn_id=0>, <Ticket(id=7525, rt_number=57052, queue=Incidents, subject=tcl/avon/tcl-monitoring thanos compact failed, ticket_status=resolved, client=Internal, priority=51, created=2026-01-15 08:09:13, last_txn_id=0>, <Ticket(id=7526, rt_number=57053, queue=Incidents, subject=geograph/prod/tcl-monitoring, ticket_status=resolved, client=Geograph, priority=51, created=2026-01-15 08:11:22, last_txn_id=0>, <Ticket(id=7521, rt_number=57016, queue=Incidents, subject=CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk, ticket_status=resolved, client=Internal, priority=71, created=2026-01-14 21:03:53, last_txn_id=0>, <Ticket(id=7524, rt_number=57051, queue=Incidents, subject=CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com, ticket_status=resolved, client=AskBio, priority=61, created=2026-01-15 06:00:00, last_txn_id=0>, <Ticket(id=7600, rt_number=57063, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-01-16 00:00:02, last_txn_id=0>, <Ticket(id=7601, rt_number=57064, queue=Incidents, subject=Logrotate failure on crylonlis2024.crystal.local, ticket_status=resolved, client=Crystal Units, priority=61, created=2026-01-16 00:07:45, last_txn_id=0>, <Ticket(id=7597, rt_number=57060, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk, ticket_status=resolved, client=Cirencester College, priority=61, created=2026-01-14 11:18:10, last_txn_id=2443308>, <Ticket(id=7598, rt_number=57061, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-01-15 15:26:07, last_txn_id=0>, <Ticket(id=7527, rt_number=57054, queue=Incidents, subject=gallus.rotastat.com duply backups failure, ticket_status=resolved, client=Rotastat, priority=51, created=2026-01-15 08:51:49, last_txn_id=0>]

Ticket resolution report for Incidents

12 Jan - 16 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions