Ticket resolution report for Problems

08 Dec - 09 Jan

RT	Created	Closed	Resolution time	Client	Subject
55988	23 Sep, 13:00	11 Dec, 11:09	56.82d	Internal	Nextcloud sync keeps failling
56718	08 Dec, 10:42	08 Dec, 10:49	0.01d	OGT	ClusterCheck on cat1/2.internal.ogtip.com
56690	03 Dec, 14:51	15 Dec, 10:47	7.59d	AskBio	Prompt monitoring
56704	05 Dec, 15:01	06 Jan, 12:24	18.74d	Sucden	TCP connections issues on interstar07,08,09,10 - Urgent
56794	18 Dec, 08:29	18 Dec, 11:53	0.34d	AskBio	talisker.synpromics.com duply backups taking long
56719	08 Dec, 11:37	08 Dec, 15:03	0.34d	Internal	manual openvox upgrade
56796	18 Dec, 08:37	19 Dec, 09:26	1.08d	Internal	wey.tiger-computing.co.uk SSL/TLS cert issue
56806	22 Dec, 04:24	05 Jan, 11:39	7.37d	AskBio	Storage critical: /var/cache/duplicity on talisker.synpromics.com
56781	16 Dec, 11:45	17 Dec, 11:35	0.98d	Gravytrain	{app,web}.prod.qs1.grvytrn.co.uk script error
56786	17 Dec, 08:12	17 Dec, 08:45	0.05d	Trident Honda	smbfs1.trident.lan volume usage /srv
56906	05 Jan, 08:07	05 Jan, 15:19	0.72d	Rotastat	gallus.rotastat.com storage volume usage
56771	15 Dec, 08:34	09 Jan, 15:03	16.65d	OGT	rodney2.internal.ogtip.com predictive disk failure
56896	31 Dec, 05:12	06 Jan, 08:11	3.02d	OpenCorporates	CRITICAL: Load on backup1.opencorporates.internal
56928	07 Jan, 09:51	07 Jan, 12:08	0.23d	Midnight Hax	woodlands.midnighthax.com voluem usage /var

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	31.120 msec
System CPU time	0.000 msec
Total CPU time	31.120 msec
Elapsed time	38.025 msec
Context switches	7 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-09&queue=Problems&start=2025-12-08
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-01-09'
'queue'	'Problems'
'start'	'2025-12-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2025, 12, 8), 'end': datetime.date(2026, 1, 9)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-01-09&queue=Problems&start=2025-12-08' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6617, rt_number=55988, queue=Problems, subject=Nextcloud sync keeps failling, ticket_status=closed, client=Internal, priority=47, created=2025-09-23 13:00:06, last_txn_id=0>, <Ticket(id=7253, rt_number=56718, queue=Problems, subject=ClusterCheck on cat1/2.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-12-08 10:42:41, last_txn_id=0>, <Ticket(id=7225, rt_number=56690, queue=Problems, subject=Prompt monitoring, ticket_status=closed, client=AskBio, priority=63, created=2025-12-03 14:51:18, last_txn_id=0>, <Ticket(id=7239, rt_number=56704, queue=Problems, subject=TCP connections issues on interstar07,08,09,10 - Urgent, ticket_status=closed, client=Sucden, priority=44, created=2025-12-05 15:01:06, last_txn_id=0>, <Ticket(id=7329, rt_number=56794, queue=Problems, subject=talisker.synpromics.com duply backups taking long, ticket_status=closed, client=AskBio, priority=61, created=2025-12-18 08:29:44, last_txn_id=0>, <Ticket(id=7254, rt_number=56719, queue=Problems, subject=manual openvox upgrade, ticket_status=closed, client=Internal, priority=41, created=2025-12-08 11:37:00, last_txn_id=0>, <Ticket(id=7331, rt_number=56796, queue=Problems, subject=wey.tiger-computing.co.uk SSL/TLS cert issue, ticket_status=closed, client=Internal, priority=41, created=2025-12-18 08:37:21, last_txn_id=0>, <Ticket(id=7341, rt_number=56806, queue=Problems, subject=Storage critical: /var/cache/duplicity on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-12-22 04:24:20, last_txn_id=0>, <Ticket(id=7316, rt_number=56781, queue=Problems, subject={app,web}.prod.qs1.grvytrn.co.uk script error, ticket_status=closed, client=Gravytrain, priority=41, created=2025-12-16 11:45:44, last_txn_id=0>, <Ticket(id=7321, rt_number=56786, queue=Problems, subject=smbfs1.trident.lan volume usage /srv, ticket_status=closed, client=Trident Honda, priority=41, created=2025-12-17 08:12:57, last_txn_id=0>, <Ticket(id=7411, rt_number=56906, queue=Problems, subject=gallus.rotastat.com storage volume usage, ticket_status=closed, client=Rotastat, priority=41, created=2026-01-05 08:07:05, last_txn_id=0>, <Ticket(id=7306, rt_number=56771, queue=Problems, subject=rodney2.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=44, created=2025-12-15 08:34:43, last_txn_id=0>, <Ticket(id=7400, rt_number=56896, queue=Problems, subject=CRITICAL: Load on backup1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-12-31 05:12:59, last_txn_id=0>, <Ticket(id=7433, rt_number=56928, queue=Problems, subject=woodlands.midnighthax.com voluem usage /var, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-01-07 09:51:54, last_txn_id=0>]

Ticket resolution report for Problems

08 Dec - 09 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions