Ticket resolution report for Incidents

08 Dec - 09 Jan

RT	Created	Closed	Resolution time	Client	Subject
56712	08 Dec, 00:00	08 Dec, 09:29	0.15d	Internal	Check for Security Notices and System Updates
56723	08 Dec, 18:01	08 Dec, 18:11	-	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com
56724	09 Dec, 00:00	09 Dec, 09:14	0.12d	Internal	Check for Security Notices and System Updates
56697	04 Dec, 13:41	09 Dec, 16:34	3.29d	AskBio	talisker recent backups issue
56720	08 Dec, 15:13	10 Dec, 09:38	1.44d	Tusk IC	mammoth.tusknet systemd service failure
56739	10 Dec, 00:00	10 Dec, 10:44	0.27d	Internal	Check for Security Notices and System Updates
56731	09 Dec, 17:01	10 Dec, 11:11	0.42d	BD Group	CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
56703	05 Dec, 11:25	10 Dec, 16:15	3.48d	OGT	WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com
56746	11 Dec, 00:00	11 Dec, 09:26	0.14d	Internal	Check for Security Notices and System Updates
56737	09 Dec, 19:21	11 Dec, 09:46	1.18d	Sucden	CRITICAL: System Health: Chrony on interstar09.sucden.co.uk
56708	06 Dec, 20:58	11 Dec, 11:39	3.37d	Quickline	CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk
56727	09 Dec, 11:26	12 Dec, 08:50	2.74d	Rotastat	gallus.rotastat.com excessive load
56757	12 Dec, 00:00	12 Dec, 09:13	0.12d	Internal	Check for Security Notices and System Updates
56767	15 Dec, 00:00	15 Dec, 10:57	0.30d	Internal	Check for Security Notices and System Updates
56715	08 Dec, 09:39	15 Dec, 11:00	5.13d	Sucden	Power supply issues
56774	15 Dec, 12:42	15 Dec, 12:53	0.02d	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56776	16 Dec, 00:00	16 Dec, 09:16	0.13d	Internal	Check for Security Notices and System Updates
56785	17 Dec, 00:00	17 Dec, 10:07	0.21d	Internal	Check for Security Notices and System Updates
56770	15 Dec, 08:06	17 Dec, 12:00	2.39d	Reigate College	rc-mss.reigate.ac.uk disk filled up
56793	18 Dec, 00:00	18 Dec, 08:57	0.10d	Internal	Check for Security Notices and System Updates
56783	16 Dec, 18:18	18 Dec, 09:10	1.12d	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
56791	17 Dec, 18:00	18 Dec, 09:54	0.19d	Internal	Piesup broken
56795	18 Dec, 08:33	18 Dec, 10:47	0.22d	OGT	manuel.internal.ogtip.com restic issues
56798	19 Dec, 00:00	19 Dec, 09:22	0.14d	Internal	Check for Security Notices and System Updates
56804	22 Dec, 00:00	22 Dec, 09:01	0.10d	Internal	Check for Security Notices and System Updates
56764	14 Dec, 06:26	22 Dec, 14:53	5.69d	BD Group	Multiple failed HTTP checks
56809	22 Dec, 12:17	22 Dec, 14:56	0.26d	OpenCorporates	CRITICAL: Load on zcluster2.opencorporates.internal
56810	23 Dec, 00:00	23 Dec, 08:46	0.08d	Internal	Check for Security Notices and System Updates
56807	22 Dec, 10:10	23 Dec, 08:50	0.87d	AskBio	Accidental reboot of edb-iona
56812	23 Dec, 10:02	23 Dec, 11:06	0.11d	AskBio	CRITICAL: Disk: fstab mounts on macleod.synpromics.com
56816	24 Dec, 00:00	24 Dec, 08:48	0.08d	Internal	Check for Security Notices and System Updates
56820	25 Dec, 00:00	29 Dec, 08:28	0.05d	Internal	Check for Security Notices and System Updates
56824	29 Dec, 10:21	29 Dec, 15:25	0.51d	OGT	OGT Site down
56826	30 Dec, 00:00	30 Dec, 08:27	0.05d	Internal	Check for Security Notices and System Updates
56895	31 Dec, 00:00	31 Dec, 08:34	0.06d	Internal	Check for Security Notices and System Updates
56898	01 Jan, 00:00	02 Jan, 08:21	0.04d	Internal	Check for Security Notices and System Updates
56900	04 Jan, 01:22	05 Jan, 08:19	0.03d	Sucden	interstar08/09/10.sucden.co.uk
56903	05 Jan, 00:00	05 Jan, 09:10	0.12d	Internal	Check for Security Notices and System Updates
56913	06 Jan, 00:00	06 Jan, 08:25	0.04d	Internal	Check for Security Notices and System Updates
56917	06 Jan, 11:28	06 Jan, 13:40	0.22d	Rotastat	Draytek reboot
56925	07 Jan, 00:00	07 Jan, 08:18	0.03d	Internal	Check for Security Notices and System Updates
56935	07 Jan, 12:29	07 Jan, 15:20	0.29d	Sucden	Automatic disk unlock not working \| patrs-gs2-p1l01.sucden.co.uk
56938	07 Jan, 15:01	07 Jan, 15:30	0.05d	OpenCorporates	Check Valid Configs - Sys1
56941	08 Jan, 00:00	08 Jan, 08:53	0.09d	Internal	Check for Security Notices and System Updates
56944	08 Jan, 08:26	08 Jan, 09:45	0.13d	Internal	Multiple systems puppet not puppeting
56942	08 Jan, 00:11	08 Jan, 09:47	0.18d	AskBio	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
56953	09 Jan, 00:00	09 Jan, 10:20	0.23d	Internal	Check for Security Notices and System Updates
56937	07 Jan, 14:03	09 Jan, 11:36	1.76d	ATA Group	SBP Hardware Review
56918	06 Jan, 12:20	09 Jan, 11:52	2.95d	Gravytrain	WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk
56955	09 Jan, 10:10	09 Jan, 16:05	0.59d	Reigate College	CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	92.488 msec
System CPU time	0.000 msec
Total CPU time	92.488 msec
Elapsed time	101.555 msec
Context switches	22 voluntary, 10 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-09&queue=Incidents&start=2025-12-08
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-01-09'
'queue'	'Incidents'
'start'	'2025-12-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 12, 8), 'end': datetime.date(2026, 1, 9)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2026-01-09&queue=Incidents&start=2025-12-08' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7247, rt_number=56712, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-08 00:00:03, last_txn_id=0>, <Ticket(id=7258, rt_number=56723, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=50, created=2025-12-08 18:01:01, last_txn_id=0>, <Ticket(id=7259, rt_number=56724, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-09 00:00:04, last_txn_id=0>, <Ticket(id=7232, rt_number=56697, queue=Incidents, subject=talisker recent backups issue, ticket_status=closed, client=AskBio, priority=72, created=2025-12-04 13:41:40, last_txn_id=0>, <Ticket(id=7255, rt_number=56720, queue=Incidents, subject=mammoth.tusknet systemd service failure, ticket_status=closed, client=Tusk IC, priority=51, created=2025-12-08 15:13:39, last_txn_id=0>, <Ticket(id=7274, rt_number=56739, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-10 00:00:05, last_txn_id=0>, <Ticket(id=7266, rt_number=56731, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=61, created=2025-12-09 17:01:29, last_txn_id=0>, <Ticket(id=7238, rt_number=56703, queue=Incidents, subject=WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=52, created=2025-12-05 11:25:00, last_txn_id=0>, <Ticket(id=7281, rt_number=56746, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-11 00:00:03, last_txn_id=0>, <Ticket(id=7272, rt_number=56737, queue=Incidents, subject=CRITICAL: System Health: Chrony on interstar09.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2025-12-09 19:21:38, last_txn_id=0>, <Ticket(id=7243, rt_number=56708, queue=Incidents, subject=CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=72, created=2025-12-06 20:58:46, last_txn_id=2431824>, <Ticket(id=7262, rt_number=56727, queue=Incidents, subject=gallus.rotastat.com excessive load, ticket_status=closed, client=Rotastat, priority=52, created=2025-12-09 11:26:32, last_txn_id=0>, <Ticket(id=7292, rt_number=56757, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-12 00:00:03, last_txn_id=0>, <Ticket(id=7302, rt_number=56767, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-15 00:00:06, last_txn_id=0>, <Ticket(id=7250, rt_number=56715, queue=Incidents, subject=Power supply issues, ticket_status=closed, client=Sucden, priority=52, created=2025-12-08 09:39:37, last_txn_id=0>, <Ticket(id=7309, rt_number=56774, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=51, created=2025-12-15 12:42:12, last_txn_id=0>, <Ticket(id=7311, rt_number=56776, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-16 00:00:03, last_txn_id=0>, <Ticket(id=7320, rt_number=56785, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-17 00:00:02, last_txn_id=0>, <Ticket(id=7305, rt_number=56770, queue=Incidents, subject=rc-mss.reigate.ac.uk disk filled up, ticket_status=closed, client=Reigate College, priority=61, created=2025-12-15 08:06:45, last_txn_id=0>, <Ticket(id=7328, rt_number=56793, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-18 00:00:03, last_txn_id=0>, <Ticket(id=7318, rt_number=56783, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-12-16 18:18:06, last_txn_id=0>, <Ticket(id=7326, rt_number=56791, queue=Incidents, subject=Piesup broken, ticket_status=closed, client=Internal, priority=51, created=2025-12-17 18:00:31, last_txn_id=0>, <Ticket(id=7330, rt_number=56795, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=51, created=2025-12-18 08:33:16, last_txn_id=0>, <Ticket(id=7333, rt_number=56798, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-19 00:00:02, last_txn_id=0>, <Ticket(id=7339, rt_number=56804, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-22 00:00:02, last_txn_id=0>, <Ticket(id=7299, rt_number=56764, queue=Incidents, subject=Multiple failed HTTP checks , ticket_status=closed, client=BD Group, priority=62, created=2025-12-14 06:26:09, last_txn_id=0>, <Ticket(id=7344, rt_number=56809, queue=Incidents, subject=CRITICAL: Load on zcluster2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-12-22 12:17:27, last_txn_id=0>, <Ticket(id=7345, rt_number=56810, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-23 00:00:02, last_txn_id=0>, <Ticket(id=7342, rt_number=56807, queue=Incidents, subject=Accidental reboot of edb-iona, ticket_status=closed, client=AskBio, priority=81, created=2025-12-22 10:10:46, last_txn_id=0>, <Ticket(id=7347, rt_number=56812, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-12-23 10:02:13, last_txn_id=0>, <Ticket(id=7351, rt_number=56816, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-24 00:00:02, last_txn_id=0>, <Ticket(id=7355, rt_number=56820, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-25 00:00:02, last_txn_id=0>, <Ticket(id=7359, rt_number=56824, queue=Incidents, subject=OGT Site down, ticket_status=closed, client=OGT, priority=61, created=2025-12-29 10:21:05, last_txn_id=0>, <Ticket(id=7393, rt_number=56826, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-30 00:00:02, last_txn_id=0>, <Ticket(id=7399, rt_number=56895, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-31 00:00:03, last_txn_id=0>, <Ticket(id=7402, rt_number=56898, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-01 00:00:03, last_txn_id=0>, <Ticket(id=7405, rt_number=56900, queue=Incidents, subject=interstar08/09/10.sucden.co.uk, ticket_status=closed, client=Sucden, priority=50, created=2026-01-04 01:22:33, last_txn_id=0>, <Ticket(id=7408, rt_number=56903, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-05 00:00:04, last_txn_id=0>, <Ticket(id=7418, rt_number=56913, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-06 00:00:02, last_txn_id=0>, <Ticket(id=7422, rt_number=56917, queue=Incidents, subject=Draytek reboot, ticket_status=closed, client=Rotastat, priority=41, created=2026-01-06 11:28:27, last_txn_id=0>, <Ticket(id=7430, rt_number=56925, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-07 00:00:04, last_txn_id=0>, <Ticket(id=7440, rt_number=56935, queue=Incidents, subject=Automatic disk unlock not working \| patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=41, created=2026-01-07 12:29:14, last_txn_id=0>, <Ticket(id=7443, rt_number=56938, queue=Incidents, subject=Check Valid Configs - Sys1 , ticket_status=closed, client=OpenCorporates, priority=61, created=2026-01-07 15:01:05, last_txn_id=0>, <Ticket(id=7446, rt_number=56941, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-08 00:00:03, last_txn_id=0>, <Ticket(id=7449, rt_number=56944, queue=Incidents, subject=Multiple systems puppet not puppeting, ticket_status=closed, client=Internal, priority=61, created=2026-01-08 08:26:25, last_txn_id=0>, <Ticket(id=7447, rt_number=56942, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-08 00:11:56, last_txn_id=2439878>, <Ticket(id=7458, rt_number=56953, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-09 00:00:03, last_txn_id=0>, <Ticket(id=7442, rt_number=56937, queue=Incidents, subject=SBP Hardware Review, ticket_status=closed, client=ATA Group, priority=61, created=2026-01-07 14:03:05, last_txn_id=0>, <Ticket(id=7423, rt_number=56918, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-06 12:20:23, last_txn_id=0>, <Ticket(id=7460, rt_number=56955, queue=Incidents, subject=CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk, ticket_status=resolved, client=Reigate College, priority=41, created=2026-01-09 10:10:43, last_txn_id=0>]

Ticket resolution report for Incidents

08 Dec - 09 Jan

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