Ticket resolution report for Requests

17 Nov - 19 Dec

RT	Created	Closed	Resolution time	Client	Subject
56417	14 Nov, 14:58	17 Nov, 08:17	0.33d	Sucden	Sucden Weekend Work and Changes
56414	14 Nov, 08:52	17 Nov, 08:37	0.97d	Tangram	ETX Gitlab upgrade (18.5.2)
56424	17 Nov, 00:12	17 Nov, 11:17	0.33d	OpenCorporates	[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections)
56352	06 Nov, 17:22	17 Nov, 13:28	6.61d	ATA Group	Re: [-External-] HPC \| Backup Disk Repair / Busy
56363	07 Nov, 17:10	17 Nov, 14:24	5.72d	OpenCorporates	RDS Support - Max ID's (consultancy)
56361	07 Nov, 10:53	17 Nov, 14:31	6.36d	OpenCorporates	RDS Support - Max ID's
56432	17 Nov, 11:42	18 Nov, 09:20	0.76d	Internal	New Debian release versions to monitor (13.2)
56425	17 Nov, 08:36	18 Nov, 10:09	1.15d	Azura	status of ocado servers
56290	30 Oct, 14:10	20 Nov, 08:56	14.48d	ATA Group	Linux patch question
56420	16 Nov, 12:00	20 Nov, 12:16	3.43d	Midnight Hax	SSL certificates on woodlands
56459	18 Nov, 17:38	21 Nov, 11:06	2.35d	ITC Compliance	Clocks changed
56439	18 Nov, 00:00	21 Nov, 15:28	3.75d	Internal	Weekly checks
56467	20 Nov, 09:50	21 Nov, 16:04	1.62d	ERF Electrical	FW: Remove AMEX Symbol from Payment Card Options
56399	12 Nov, 14:40	24 Nov, 08:21	7.37d	AskBio	RMA Disk info
56391	11 Nov, 15:57	24 Nov, 11:08	8.52d	Internal	etx/tangram windmill failure
56474	21 Nov, 09:10	25 Nov, 11:27	2.23d	AskBio	Re: PromPT email
56529	25 Nov, 00:00	25 Nov, 11:59	0.40d	Internal	Weekly checks
56535	25 Nov, 11:46	25 Nov, 12:23	0.06d	AskBio	macleod.synpromics.com storr monitoring
56487	24 Nov, 11:07	25 Nov, 15:35	1.45d	Internal	delete therapeutics from grafana
56457	18 Nov, 12:38	26 Nov, 09:25	5.68d	Tangram	ETXAWS01
56441	18 Nov, 08:21	26 Nov, 10:02	6.17d	JISC	OpenAthens server patching
56143	06 Oct, 13:30	26 Nov, 11:05	36.76d	Tangram	ETX k8s version upgrade
56436	17 Nov, 15:47	26 Nov, 11:10	6.54d	Sucden	Create Client Services accounts for Martin and Peter
56468	20 Nov, 12:19	26 Nov, 14:56	4.26d	Internal	Test restore Windmill
55471	21 Jul, 12:54	27 Nov, 10:55	91.80d	ATA Group	Technical onboarding \| Support onboarding
56584	27 Nov, 09:05	27 Nov, 11:16	0.22d	Geograph	Geograph Gitlab upgrade (18.6.1)
56582	27 Nov, 08:57	27 Nov, 11:16	0.23d	Internal	GitLab upgrades (18.6.1)
56488	24 Nov, 11:14	27 Nov, 11:40	3.04d	Azura	ford6.opentrk.com vpn certificate
56573	26 Nov, 10:14	27 Nov, 11:46	1.15d	AskBio	Upgrade Nextflow (Consultancy)
56309	03 Nov, 09:30	27 Nov, 12:49	18.33d	Internal	Server with excess backups and no quota
56378	10 Nov, 11:19	27 Nov, 12:50	13.15d	ITC Compliance	Apache
56583	27 Nov, 08:59	28 Nov, 11:39	1.27d	Tangram	Tangram Gitlab upgrade (18.6.1)
56575	26 Nov, 13:23	28 Nov, 11:52	1.85d	Tusk IC	upcoming network outage
56626	28 Nov, 11:24	28 Nov, 13:44	0.23d	Globecast	new VPN address for Globecast
56276	28 Oct, 14:39	28 Nov, 15:44	23.11d	Midnight Hax	mpc.jbpc.co.uk - Puppet cleanup
56408	13 Nov, 13:31	01 Dec, 09:45	11.62d	AskBio	updates on servers
56632	01 Dec, 00:00	01 Dec, 10:19	0.23d	Ingeus	Ingeus: login to Azure
56492	24 Nov, 15:12	01 Dec, 10:22	4.52d	ATA Group	Re: [-External-] SBD server Slowness and unavailability
56472	20 Nov, 17:00	01 Dec, 11:46	6.48d	Tusk IC	Stop overwriting sssd.conf with puppet
56319	04 Nov, 11:08	01 Dec, 12:39	19.15d	Global Brands	Global Brands Warehouse VPN cert expiry
56071	30 Sep, 16:27	01 Dec, 14:52	43.84d	OGT	Server updates
56623	27 Nov, 17:35	02 Dec, 10:21	2.28d	JISC	VPN access for Jim Potter
56647	02 Dec, 00:00	02 Dec, 11:00	0.30d	Internal	Weekly checks
56646	02 Dec, 00:00	02 Dec, 14:44	0.67d	Internal	Purge old client password records
56631	01 Dec, 00:00	02 Dec, 15:49	1.78d	Internal	Monthly certificate expiry check
56643	01 Dec, 14:53	03 Dec, 09:04	1.42d	Internal	Cleanup security mailbox
56621	27 Nov, 13:24	03 Dec, 09:26	3.60d	ITC Compliance	Updated public key
56272	28 Oct, 08:32	03 Dec, 13:26	26.49d	Rotastat	CGram Service
56686	03 Dec, 12:14	04 Dec, 09:07	0.69d	TCV	Install a CPAN module
56469	20 Nov, 12:23	04 Dec, 13:10	10.08d	Internal	Test restore GitLab
56152	07 Oct, 12:34	08 Dec, 15:07	44.26d	Gravytrain	Carry out Ubuntu upgrades on production systems
56716	08 Dec, 10:16	08 Dec, 16:25	0.61d	Tusk IC	mammoth and elephant will be shutdown
56728	09 Dec, 11:38	09 Dec, 16:53	0.52d	OpenCorporates	Docker Registry
56742	10 Dec, 09:59	10 Dec, 10:21	0.04d	Crystal Units	crylonlis2024 reboot
56743	10 Dec, 11:30	10 Dec, 11:51	0.04d	Rotastat	CGram systemd service
56618	27 Nov, 11:17	10 Dec, 12:33	9.13d	OGT	Upgrade damien.internal.ogtip.com to Debian 13 Trixie
56725	09 Dec, 00:00	10 Dec, 13:11	1.52d	Internal	Weekly checks
56745	10 Dec, 15:58	10 Dec, 16:04	0.01d	Tusk IC	Tusk IC access - 15 Dec
56741	10 Dec, 08:30	11 Dec, 08:08	0.96d	Tusk IC	Config files
56744	10 Dec, 13:12	11 Dec, 08:10	0.50d	Rotastat	fstab Entry
56679	02 Dec, 09:58	11 Dec, 08:34	6.86d	AskBio	Access issue on Mull
56747	11 Dec, 08:15	11 Dec, 10:37	0.24d	Internal	GitLab upgrades (18.6.2)
56689	03 Dec, 12:22	11 Dec, 11:06	5.87d	Sucden	Local Firewall rules
55894	16 Sep, 15:38	11 Dec, 11:07	61.55d	Internal	Expiring GPG Key: Shaun Poole
56144	06 Oct, 13:42	11 Dec, 11:09	47.75d	Ingeus	Ingeus k8s version upgrade
56749	11 Dec, 09:32	11 Dec, 12:04	0.25d	Geograph	Geograph Gitlab upgrade (18.6.2)
56721	08 Dec, 15:15	11 Dec, 15:39	3.04d	Imoves	Fwd: Your imoves invoice #189158
56748	11 Dec, 09:28	12 Dec, 08:58	0.95d	Tangram	Tangram Gitlab upgrade (18.6.2)
56756	11 Dec, 16:45	12 Dec, 10:42	0.39d	AskBio	Amendment to rebooting protocol
56751	11 Dec, 11:09	12 Dec, 11:18	1.02d	Gravytrain	wkhtmltopdf not available
56317	04 Nov, 10:49	15 Dec, 10:09	28.93d	ITC Compliance	ITC Wildcard certificate expiry
56717	08 Dec, 10:30	15 Dec, 12:04	5.16d	OGT	rodney2.internal.ogtip.com predictive disk failure
56698	04 Dec, 15:44	16 Dec, 12:05	7.64d	JISC	OpenAthens server patching
56777	16 Dec, 00:00	16 Dec, 12:34	0.46d	Internal	Weekly checks
56627	28 Nov, 12:31	16 Dec, 15:45	12.32d	Tusk IC	Remove Tusk servers from support
56775	15 Dec, 14:22	17 Dec, 10:46	1.64d	Lantech	Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025)
56773	15 Dec, 12:40	17 Dec, 11:05	1.84d	Sucden	SFL Old servers root access
56157	08 Oct, 10:13	18 Dec, 15:56	51.57d	Internal	Expiring GPG key/subkeys acm
56277	28 Oct, 15:58	19 Dec, 10:36	37.46d	Cirencester College	PHP upgrade

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	35.987 msec
System CPU time	0.183 msec
Total CPU time	36.170 msec
Elapsed time	49.486 msec
Context switches	56 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-19&queue=Requests&start=2025-11-17
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-19'
'queue'	'Requests'
'start'	'2025-11-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 11, 17), 'end': datetime.date(2025, 12, 19)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-12-19&queue=Requests&start=2025-11-17' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6981, rt_number=56417, queue=Requests, subject=Sucden Weekend Work and Changes, ticket_status=closed, client=Sucden, priority=61, created=2025-11-14 14:58:53, last_txn_id=0>, <Ticket(id=6978, rt_number=56414, queue=Requests, subject=ETX Gitlab upgrade (18.5.2), ticket_status=closed, client=Tangram, priority=41, created=2025-11-14 08:52:54, last_txn_id=0>, <Ticket(id=6988, rt_number=56424, queue=Requests, subject=[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections), ticket_status=closed, client=OpenCorporates, priority=61, created=2025-11-17 00:12:41, last_txn_id=0>, <Ticket(id=6918, rt_number=56352, queue=Requests, subject=Re: [-External-] HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=62, created=2025-11-06 17:22:16, last_txn_id=0>, <Ticket(id=6929, rt_number=56363, queue=Requests, subject=RDS Support - Max ID's (consultancy) , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 17:10:01, last_txn_id=0>, <Ticket(id=6927, rt_number=56361, queue=Requests, subject=RDS Support - Max ID's, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 10:53:39, last_txn_id=0>, <Ticket(id=6996, rt_number=56432, queue=Requests, subject=New Debian release versions to monitor (13.2), ticket_status=closed, client=Internal, priority=1, created=2025-11-17 11:42:12, last_txn_id=0>, <Ticket(id=6989, rt_number=56425, queue=Requests, subject=status of ocado servers, ticket_status=closed, client=Azura, priority=41, created=2025-11-17 08:36:55, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6984, rt_number=56420, queue=Requests, subject=SSL certificates on woodlands, ticket_status=closed, client=Midnight Hax, priority=42, created=2025-11-16 12:00:16, last_txn_id=0>, <Ticket(id=7023, rt_number=56459, queue=Requests, subject=Clocks changed, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-11-18 17:38:01, last_txn_id=0>, <Ticket(id=7003, rt_number=56439, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=42, created=2025-11-18 00:00:04, last_txn_id=0>, <Ticket(id=7032, rt_number=56467, queue=Requests, subject=FW: Remove AMEX Symbol from Payment Card Options, ticket_status=closed, client=ERF Electrical, priority=1, created=2025-11-20 09:50:09, last_txn_id=0>, <Ticket(id=6963, rt_number=56399, queue=Requests, subject=RMA Disk info, ticket_status=closed, client=AskBio, priority=43, created=2025-11-12 14:40:48, last_txn_id=0>, <Ticket(id=6955, rt_number=56391, queue=Requests, subject=etx/tangram windmill failure, ticket_status=closed, client=Internal, priority=43, created=2025-11-11 15:57:28, last_txn_id=0>, <Ticket(id=7039, rt_number=56474, queue=Requests, subject=Re: PromPT email, ticket_status=closed, client=AskBio, priority=61, created=2025-11-21 09:10:25, last_txn_id=0>, <Ticket(id=7094, rt_number=56529, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-11-25 00:00:05, last_txn_id=0>, <Ticket(id=7099, rt_number=56535, queue=Requests, subject=macleod.synpromics.com storr monitoring, ticket_status=closed, client=AskBio, priority=41, created=2025-11-25 11:46:29, last_txn_id=0>, <Ticket(id=7052, rt_number=56487, queue=Requests, subject=delete therapeutics from grafana, ticket_status=closed, client=Internal, priority=41, created=2025-11-24 11:07:58, last_txn_id=0>, <Ticket(id=7021, rt_number=56457, queue=Requests, subject=ETXAWS01, ticket_status=closed, client=Tangram, priority=2, created=2025-11-18 12:38:35, last_txn_id=0>, <Ticket(id=7005, rt_number=56441, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-11-18 08:21:16, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=7000, rt_number=56436, queue=Requests, subject=Create Client Services accounts for Martin and Peter, ticket_status=closed, client=Sucden, priority=42, created=2025-11-17 15:47:09, last_txn_id=0>, <Ticket(id=7033, rt_number=56468, queue=Requests, subject=Test restore Windmill, ticket_status=closed, client=Internal, priority=42, created=2025-11-20 12:19:58, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=7148, rt_number=56584, queue=Requests, subject=Geograph Gitlab upgrade (18.6.1), ticket_status=closed, client=Geograph, priority=41, created=2025-11-27 09:05:03, last_txn_id=0>, <Ticket(id=7146, rt_number=56582, queue=Requests, subject=GitLab upgrades (18.6.1), ticket_status=closed, client=Internal, priority=41, created=2025-11-27 08:57:54, last_txn_id=0>, <Ticket(id=7053, rt_number=56488, queue=Requests, subject=ford6.opentrk.com vpn certificate, ticket_status=closed, client=Azura, priority=2, created=2025-11-24 11:14:08, last_txn_id=0>, <Ticket(id=7137, rt_number=56573, queue=Requests, subject=Upgrade Nextflow (Consultancy), ticket_status=closed, client=AskBio, priority=61, created=2025-11-26 10:14:15, last_txn_id=0>, <Ticket(id=6875, rt_number=56309, queue=Requests, subject=Server with excess backups and no quota, ticket_status=closed, client=Internal, priority=44, created=2025-11-03 09:30:39, last_txn_id=0>, <Ticket(id=6942, rt_number=56378, queue=Requests, subject=Apache, ticket_status=closed, client=ITC Compliance, priority=3, created=2025-11-10 11:19:17, last_txn_id=2419232>, <Ticket(id=7147, rt_number=56583, queue=Requests, subject=Tangram Gitlab upgrade (18.6.1), ticket_status=closed, 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rt_number=56492, queue=Requests, subject=Re: [-External-] SBD server Slowness and unavailability, ticket_status=closed, client=ATA Group, priority=2, created=2025-11-24 15:12:37, last_txn_id=0>, <Ticket(id=7037, rt_number=56472, queue=Requests, subject=Stop overwriting sssd.conf with puppet, ticket_status=closed, client=Tusk IC, priority=2, created=2025-11-20 17:00:43, last_txn_id=0>, <Ticket(id=6885, rt_number=56319, queue=Requests, subject=Global Brands Warehouse VPN cert expiry, ticket_status=closed, client=Global Brands, priority=44, created=2025-11-04 11:08:36, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=7155, rt_number=56623, queue=Requests, subject=VPN access for Jim Potter, ticket_status=closed, client=JISC, priority=62, created=2025-11-27 17:35:02, last_txn_id=0>, <Ticket(id=7179, rt_number=56647, queue=Requests, subject=Weekly 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subject=crylonlis2024 reboot, ticket_status=closed, client=Crystal Units, priority=61, created=2025-12-10 09:59:09, last_txn_id=0>, <Ticket(id=7277, rt_number=56743, queue=Requests, subject=CGram systemd service, ticket_status=closed, client=Rotastat, priority=41, created=2025-12-10 11:30:14, last_txn_id=0>, <Ticket(id=7150, rt_number=56618, queue=Requests, subject=Upgrade damien.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=43, created=2025-11-27 11:17:49, last_txn_id=0>, <Ticket(id=7260, rt_number=56725, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-12-09 00:00:06, last_txn_id=0>, <Ticket(id=7279, rt_number=56745, queue=Requests, subject=Tusk IC access - 15 Dec , ticket_status=closed, client=Tusk IC, priority=0, created=2025-12-10 15:58:07, last_txn_id=0>, <Ticket(id=7275, rt_number=56741, queue=Requests, subject=Config files, ticket_status=closed, client=Tusk IC, priority=41, 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created=2025-12-11 11:09:01, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=closed, client=ITC Compliance, priority=65, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=7252, rt_number=56717, queue=Requests, subject=rodney2.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=42, created=2025-12-08 10:30:42, last_txn_id=0>, <Ticket(id=7233, rt_number=56698, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=63, created=2025-12-04 15:44:53, last_txn_id=2434333>, <Ticket(id=7312, rt_number=56777, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-12-16 00:00:05, last_txn_id=0>, <Ticket(id=7159, rt_number=56627, queue=Requests, subject=Remove Tusk servers from support, ticket_status=closed, client=Tusk IC, priority=43, created=2025-11-28 12:31:51, last_txn_id=0>, <Ticket(id=7310, rt_number=56775, queue=Requests, subject=Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025), ticket_status=closed, client=Lantech, priority=41, created=2025-12-15 14:22:01, last_txn_id=0>, <Ticket(id=7308, rt_number=56773, queue=Requests, subject=SFL Old servers root access, ticket_status=closed, client=Sucden, priority=1, created=2025-12-15 12:40:03, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>]

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17 Nov - 19 Dec

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