Ticket resolution report for Problems

10 Nov - 12 Dec

RT	Created	Closed	Resolution time	Client	Subject
55988	23 Sep, 13:00	11 Dec, 11:09	56.82d	Internal	Nextcloud sync keeps failling
56718	08 Dec, 10:42	08 Dec, 10:49	0.01d	OGT	ClusterCheck on cat1/2.internal.ogtip.com
56390	11 Nov, 11:20	11 Nov, 11:37	0.03d	OGT	ant.internal.ogtip.com configuration issue
56338	05 Nov, 15:12	10 Nov, 15:57	3.08d	Internal	dashboard error
56405	13 Nov, 08:03	17 Nov, 12:17	2.42d	AskBio	edb-coll.askbio.com restic failure
56536	25 Nov, 11:59	25 Nov, 12:09	0.02d	Midnight Hax	Midnight hax puppet fail loops
56576	26 Nov, 13:30	04 Dec, 10:25	5.69d	Gravytrain	gravytrain aws alerts
56349	06 Nov, 13:44	26 Nov, 13:05	13.94d	Internal	severn1/2/3.tiger-computing.co.uk ceph issue - large object
56443	18 Nov, 09:14	18 Nov, 13:47	0.45d	Novadata	WARNING: System Health: Kitchen Sink on arcturus.novadata.internal
56680	02 Dec, 10:51	02 Dec, 12:46	0.19d	TCV	it.tcv.org.uk shred.sh issue
56485	24 Nov, 09:09	25 Nov, 12:24	1.32d	Tusk IC	mammoth.tusknet network mounts
56637	01 Dec, 08:38	02 Dec, 11:06	1.25d	DLS Plastics	dls-weberp2.dlsmedical.internal root volume filling up
56392	11 Nov, 16:00	11 Nov, 17:11	0.12d	Tangram	dgx2 systemd unit failure
56719	08 Dec, 11:37	08 Dec, 15:03	0.34d	Internal	manual openvox upgrade

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	18.502 msec
System CPU time	0.000 msec
Total CPU time	18.502 msec
Elapsed time	23.184 msec
Context switches	7 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-12&queue=Problems&start=2025-11-10
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-12-12'
'queue'	'Problems'
'start'	'2025-11-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2025, 11, 10), 'end': datetime.date(2025, 12, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-12-12&queue=Problems&start=2025-11-10' [GET]>
tickets	[<Ticket(id=6617, rt_number=55988, queue=Problems, subject=Nextcloud sync keeps failling, ticket_status=closed, client=Internal, priority=47, created=2025-09-23 13:00:06, last_txn_id=0>, <Ticket(id=7253, rt_number=56718, queue=Problems, subject=ClusterCheck on cat1/2.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-12-08 10:42:41, last_txn_id=0>, <Ticket(id=6954, rt_number=56390, queue=Problems, subject=ant.internal.ogtip.com configuration issue, ticket_status=closed, client=OGT, priority=41, created=2025-11-11 11:20:52, last_txn_id=0>, <Ticket(id=6904, rt_number=56338, queue=Problems, subject=dashboard error, ticket_status=closed, client=Internal, priority=42, created=2025-11-05 15:12:09, last_txn_id=0>, <Ticket(id=6969, rt_number=56405, queue=Problems, subject=edb-coll.askbio.com restic failure, ticket_status=closed, client=AskBio, priority=61, created=2025-11-13 08:03:49, last_txn_id=0>, <Ticket(id=7100, rt_number=56536, queue=Problems, subject=Midnight hax puppet fail loops, ticket_status=closed, client=Midnight Hax, priority=41, created=2025-11-25 11:59:06, last_txn_id=0>, <Ticket(id=7140, rt_number=56576, queue=Problems, subject=gravytrain aws alerts, ticket_status=closed, client=Gravytrain, priority=42, created=2025-11-26 13:30:32, last_txn_id=0>, <Ticket(id=6915, rt_number=56349, queue=Problems, subject=severn1/2/3.tiger-computing.co.uk ceph issue - large object, ticket_status=closed, client=Internal, priority=43, created=2025-11-06 13:44:11, last_txn_id=0>, <Ticket(id=7007, rt_number=56443, queue=Problems, subject=WARNING: System Health: Kitchen Sink on arcturus.novadata.internal, ticket_status=closed, client=Novadata, priority=41, created=2025-11-18 09:14:23, last_txn_id=0>, <Ticket(id=7182, rt_number=56680, queue=Problems, subject=it.tcv.org.uk shred.sh issue, ticket_status=closed, client=TCV, priority=41, created=2025-12-02 10:51:45, last_txn_id=0>, <Ticket(id=7050, rt_number=56485, queue=Problems, subject=mammoth.tusknet network mounts, ticket_status=closed, client=Tusk IC, priority=41, created=2025-11-24 09:09:44, last_txn_id=0>, <Ticket(id=7169, rt_number=56637, queue=Problems, subject=dls-weberp2.dlsmedical.internal root volume filling up, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-12-01 08:38:33, last_txn_id=0>, <Ticket(id=6956, rt_number=56392, queue=Problems, subject=dgx2 systemd unit failure, ticket_status=closed, client=Tangram, priority=41, created=2025-11-11 16:00:31, last_txn_id=0>, <Ticket(id=7254, rt_number=56719, queue=Problems, subject=manual openvox upgrade, ticket_status=closed, client=Internal, priority=41, created=2025-12-08 11:37:00, last_txn_id=0>]

Ticket resolution report for Problems

10 Nov - 12 Dec

Versions

Installed Packages

Resource Usage

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COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

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Log Messages

Line Profiler Usage Docs

Usage Instructions