Ticket resolution report for Incidents

10 Nov - 12 Dec

RT	Created	Closed	Resolution time	Client	Subject
56373	10 Nov, 08:35	10 Nov, 09:07	0.05d	AskBio	edb-coll.askbio.com configuration management
56369	10 Nov, 00:00	10 Nov, 09:23	0.14d	Internal	Check for Security Notices and System Updates
56360	07 Nov, 10:13	10 Nov, 09:55	0.97d	Internal	Disk usage alert
56367	08 Nov, 20:52	10 Nov, 10:04	0.21d	OpenCorporates	oc-prod-openc DatabaseConnections
56334	05 Nov, 09:36	10 Nov, 10:18	3.07d	Tusk IC	mammoth.tusknet storage volume usage /home
56355	07 Nov, 08:35	10 Nov, 10:27	1.19d	AskBio	edb-coll.askbio.com restic backups
56371	10 Nov, 08:16	10 Nov, 13:29	0.52d	AskBio	macleod.synpromics.com backup to thames.tiger-computing.co.uk
56376	10 Nov, 10:54	10 Nov, 14:18	0.34d	Entrepreneurs Circle	srv.entrepreneurscircle.org high load/timeouts
56357	07 Nov, 09:46	10 Nov, 14:40	1.49d	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56383	10 Nov, 14:29	10 Nov, 15:00	0.05d	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56365	08 Nov, 12:19	10 Nov, 15:26	0.74d	Sucden	CRITICAL: Systemd State on multiple Sucden systems
56384	10 Nov, 16:36	10 Nov, 17:17	0.07d	AskBio	UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com
56385	11 Nov, 00:00	11 Nov, 09:12	0.12d	Internal	Check for Security Notices and System Updates
56356	07 Nov, 09:24	11 Nov, 12:49	2.34d	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56393	11 Nov, 16:24	11 Nov, 16:31	0.01d	DLS Plastics	DLS Medical site down
56394	12 Nov, 00:00	12 Nov, 08:53	0.09d	Internal	Check for Security Notices and System Updates
56374	10 Nov, 09:23	12 Nov, 12:06	2.27d	Internal	Server backups not allocated to a client
56387	11 Nov, 08:22	12 Nov, 14:34	1.62d	Internal	CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk
56388	11 Nov, 08:23	12 Nov, 15:14	1.69d	OGT	manuel.internal.ogtip.com restic forget failure srv-restic-projects
56287	30 Oct, 08:24	12 Nov, 15:25	9.70d	Sysdoc	sysdoc/flightpath/tcl-system
56395	12 Nov, 08:21	12 Nov, 15:35	0.72d	BD Group	ef-v5-nodes.c.ef-platform.internal site timeouts
56404	13 Nov, 00:00	13 Nov, 08:12	0.02d	Internal	Check for Security Notices and System Updates
56411	14 Nov, 00:00	14 Nov, 08:47	0.08d	Internal	Check for Security Notices and System Updates
56397	12 Nov, 12:30	14 Nov, 09:53	1.74d	Azura	WARNING: NRPE Disk: /home on ocado1.opentrk.com
56421	17 Nov, 00:00	17 Nov, 09:25	0.14d	Internal	Check for Security Notices and System Updates
56433	17 Nov, 12:39	17 Nov, 12:44	0.01d	Internal	rke2-etcd-defrag.service failed \| avon3.tcl.internal
56435	17 Nov, 14:09	17 Nov, 14:55	0.08d	Global Brands	UNKNOWN: Storage: RAID on svr1.global-brands.internal
56438	18 Nov, 00:00	18 Nov, 08:52	0.09d	Internal	Check for Security Notices and System Updates
56428	17 Nov, 10:27	18 Nov, 10:27	1.00d	Sucden	Server sending DNS to Pakistan
56440	18 Nov, 07:40	18 Nov, 13:44	0.57d	Global Brands	UNKNOWN: Storage: RAID on claycross.global-brands.internal
56454	18 Nov, 11:57	18 Nov, 15:19	0.34d	Entrepreneurs Circle	Cloudflare outage
56455	18 Nov, 12:06	18 Nov, 15:20	0.32d	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56453	18 Nov, 11:49	18 Nov, 15:28	0.36d	BD Group	CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56442	18 Nov, 09:11	18 Nov, 16:13	0.70d	Tangram	etx/prod/gitlab persistent volume filling up
56431	17 Nov, 11:27	18 Nov, 16:13	1.48d	Internal	WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com
56456	18 Nov, 12:07	18 Nov, 16:24	0.43d	Internal	Cloudflare incident
56461	19 Nov, 00:00	19 Nov, 09:03	0.11d	Internal	Check for Security Notices and System Updates
56449	18 Nov, 11:36	19 Nov, 16:38	1.50d	DLS Plastics	DOWN: dlskvm1.dls.internal
56466	20 Nov, 00:00	20 Nov, 08:45	0.08d	Internal	Check for Security Notices and System Updates
56434	17 Nov, 12:47	20 Nov, 12:15	2.95d	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
56464	19 Nov, 11:39	20 Nov, 12:40	1.10d	DLS Plastics	CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal
56473	21 Nov, 00:00	21 Nov, 09:55	0.19d	Internal	Check for Security Notices and System Updates
56479	24 Nov, 00:00	24 Nov, 08:44	0.07d	Internal	Check for Security Notices and System Updates
56463	19 Nov, 11:01	24 Nov, 10:00	2.90d	AskBio	CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
56482	24 Nov, 00:29	24 Nov, 10:13	0.22d	Quickline	CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56478	23 Nov, 02:34	24 Nov, 11:05	0.31d	Crystal Units	NTP on crylonlis2024.crystal.local
56484	24 Nov, 08:19	25 Nov, 10:11	1.19d	Internal	CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal
56486	24 Nov, 10:11	25 Nov, 10:23	1.02d	Tusk IC	WARNING: Puppet: Checking-in on mammoth.tusknet
56495	24 Nov, 16:22	25 Nov, 10:46	0.44d	Geograph	Deployment rollout is not progressing.
56533	25 Nov, 10:15	25 Nov, 11:03	0.08d	Internal	WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk
56532	25 Nov, 08:39	25 Nov, 11:20	0.27d	Internal	check updates not working
56528	25 Nov, 00:00	25 Nov, 11:20	0.33d	Internal	Check for Security Notices and System Updates
56493	24 Nov, 15:57	25 Nov, 17:20	1.14d	Geograph	redis pod crash looping
56571	26 Nov, 00:00	26 Nov, 09:24	0.14d	Internal	Check for Security Notices and System Updates
56570	25 Nov, 21:45	26 Nov, 10:10	0.22d	AskBio	Network interruptions
56396	12 Nov, 08:44	26 Nov, 15:32	10.68d	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56346	06 Nov, 10:28	26 Nov, 17:31	14.70d	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56580	27 Nov, 00:00	27 Nov, 08:56	0.09d	Internal	Check for Security Notices and System Updates
56494	24 Nov, 16:18	27 Nov, 10:51	2.46d	Tangram	AWS Backup copy job is FAILED.
56619	27 Nov, 12:12	27 Nov, 12:39	0.04d	Internal	WARNING: Puppet: Environment on clyde.tiger-computing.co.uk
56622	27 Nov, 15:51	27 Nov, 17:45	0.19d	Internal	Update sucden ntp settings
56624	28 Nov, 00:00	28 Nov, 08:55	0.09d	Internal	Check for Security Notices and System Updates
56572	26 Nov, 09:55	28 Nov, 09:48	1.99d	AskBio	possible weka issue
56633	01 Dec, 00:00	01 Dec, 09:12	0.12d	Internal	Check for Security Notices and System Updates
56630	30 Nov, 20:46	01 Dec, 10:04	0.21d	Internal	DOWN: thames.tiger-computing.co.uk
56462	19 Nov, 08:19	01 Dec, 10:31	8.22d	Gravytrain	app.prod.bf1.grvytrn.co.uk logrotate failure
56448	18 Nov, 11:03	01 Dec, 11:09	9.01d	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56579	26 Nov, 15:22	01 Dec, 11:15	2.59d	Tusk IC	CRITICAL: NRPE Disk: /home on mammoth.tusknet
56629	28 Nov, 16:55	01 Dec, 12:05	0.52d	Global Brands	CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal
56636	01 Dec, 08:33	01 Dec, 15:59	0.74d	Internal	CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal
56645	02 Dec, 00:00	02 Dec, 08:21	0.04d	Internal	Check for Security Notices and System Updates
56465	19 Nov, 13:39	02 Dec, 09:33	8.59d	AskBio	/weka performance on Macleod
56581	27 Nov, 08:29	02 Dec, 14:25	3.59d	Gravytrain	app.prod.bf1.grvytrn.co.uk service failure
56684	03 Dec, 00:00	03 Dec, 08:48	0.08d	Internal	Check for Security Notices and System Updates
56691	03 Dec, 15:09	03 Dec, 15:32	0.04d	Advensys	DOWN: arpinodeb.clients.advensys.internal
56641	01 Dec, 13:05	03 Dec, 15:50	2.27d	ATA Group	SBD System Issues
56681	02 Dec, 15:27	03 Dec, 16:04	1.06d	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56694	04 Dec, 00:00	04 Dec, 08:53	0.09d	Internal	Check for Security Notices and System Updates
56640	01 Dec, 12:54	04 Dec, 08:59	2.61d	Cirencester College	Adjustment to mail acceptance by server CCOLIVE
56537	25 Nov, 17:17	04 Dec, 13:20	6.60d	AskBio	Prompt Issues
56699	Yesterday, 00:00	Yesterday, 08:51	0.09d	Internal	Check for Security Notices and System Updates
56700	Yesterday, 10:32	Yesterday, 11:18	0.08d	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	40.494 msec
System CPU time	0.000 msec
Total CPU time	40.494 msec
Elapsed time	61.049 msec
Context switches	11 voluntary, 14 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-12&queue=Incidents&start=2025-11-10
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-12'
'queue'	'Incidents'
'start'	'2025-11-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 11, 10), 'end': datetime.date(2025, 12, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-12-12&queue=Incidents&start=2025-11-10' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6938, rt_number=56373, queue=Incidents, subject=edb-coll.askbio.com configuration management, ticket_status=closed, client=AskBio, priority=61, created=2025-11-10 08:35:48, last_txn_id=0>, <Ticket(id=6934, rt_number=56369, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-10 00:00:04, last_txn_id=0>, <Ticket(id=6926, rt_number=56360, queue=Incidents, subject=Disk usage alert, ticket_status=resolved, client=Internal, priority=0, created=2025-11-07 10:13:45, last_txn_id=0>, <Ticket(id=6932, rt_number=56367, queue=Incidents, subject=oc-prod-openc DatabaseConnections, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-11-08 20:52:52, last_txn_id=0>, <Ticket(id=6900, rt_number=56334, queue=Incidents, subject=mammoth.tusknet storage volume usage /home, ticket_status=closed, client=Tusk IC, priority=52, created=2025-11-05 09:36:26, last_txn_id=0>, <Ticket(id=6921, rt_number=56355, queue=Incidents, subject=edb-coll.askbio.com restic backups, ticket_status=closed, client=AskBio, priority=51, created=2025-11-07 08:35:26, last_txn_id=0>, <Ticket(id=6936, rt_number=56371, queue=Incidents, subject=macleod.synpromics.com backup to thames.tiger-computing.co.uk, ticket_status=closed, client=AskBio, priority=51, created=2025-11-10 08:16:23, last_txn_id=0>, <Ticket(id=6941, rt_number=56376, queue=Incidents, subject=srv.entrepreneurscircle.org high load/timeouts, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-11-10 10:54:58, last_txn_id=2418107>, <Ticket(id=6923, rt_number=56357, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-11-07 09:46:59, last_txn_id=0>, <Ticket(id=6947, rt_number=56383, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=1, created=2025-11-10 14:29:50, last_txn_id=0>, <Ticket(id=6931, rt_number=56365, queue=Incidents, subject=CRITICAL: Systemd State on multiple Sucden systems, ticket_status=closed, client=Sucden, priority=81, created=2025-11-08 12:19:08, last_txn_id=2418236>, <Ticket(id=6948, rt_number=56384, queue=Incidents, subject=UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-11-10 16:36:01, last_txn_id=0>, <Ticket(id=6949, rt_number=56385, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-11 00:00:03, last_txn_id=0>, <Ticket(id=6922, rt_number=56356, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=1, created=2025-11-07 09:24:36, last_txn_id=0>, <Ticket(id=6957, rt_number=56393, queue=Incidents, subject=DLS Medical site down, ticket_status=closed, client=DLS Plastics, priority=61, created=2025-11-11 16:24:00, last_txn_id=0>, <Ticket(id=6958, rt_number=56394, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-12 00:00:03, last_txn_id=0>, <Ticket(id=6939, rt_number=56374, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2025-11-10 09:23:13, last_txn_id=0>, <Ticket(id=6951, rt_number=56387, queue=Incidents, subject=CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2025-11-11 08:22:18, last_txn_id=0>, <Ticket(id=6952, rt_number=56388, queue=Incidents, subject=manuel.internal.ogtip.com restic forget failure srv-restic-projects , ticket_status=closed, client=OGT, priority=51, created=2025-11-11 08:23:50, last_txn_id=0>, <Ticket(id=6853, rt_number=56287, queue=Incidents, subject=sysdoc/flightpath/tcl-system, ticket_status=closed, client=Sysdoc, priority=53, created=2025-10-30 08:24:40, last_txn_id=0>, <Ticket(id=6959, rt_number=56395, queue=Incidents, subject=ef-v5-nodes.c.ef-platform.internal site timeouts, ticket_status=closed, client=BD Group, priority=81, created=2025-11-12 08:21:35, last_txn_id=0>, <Ticket(id=6968, rt_number=56404, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-13 00:00:03, last_txn_id=0>, <Ticket(id=6975, rt_number=56411, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-14 00:00:03, last_txn_id=0>, <Ticket(id=6961, rt_number=56397, queue=Incidents, subject=WARNING: NRPE Disk: /home on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-11-12 12:30:12, last_txn_id=0>, <Ticket(id=6985, rt_number=56421, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-17 00:00:03, last_txn_id=0>, <Ticket(id=6997, rt_number=56433, queue=Incidents, subject=rke2-etcd-defrag.service failed \| avon3.tcl.internal, ticket_status=closed, client=Internal, priority=50, created=2025-11-17 12:39:44, last_txn_id=0>, <Ticket(id=6999, rt_number=56435, queue=Incidents, subject=UNKNOWN: Storage: RAID on svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=41, created=2025-11-17 14:09:50, last_txn_id=0>, <Ticket(id=7002, rt_number=56438, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-18 00:00:03, last_txn_id=0>, <Ticket(id=6992, rt_number=56428, queue=Incidents, subject=Server sending DNS to Pakistan , ticket_status=closed, client=Sucden, priority=51, created=2025-11-17 10:27:05, last_txn_id=0>, <Ticket(id=7004, rt_number=56440, queue=Incidents, subject=UNKNOWN: Storage: RAID on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=1, created=2025-11-18 07:40:40, last_txn_id=0>, <Ticket(id=7018, rt_number=56454, queue=Incidents, subject=Cloudflare outage, ticket_status=closed, client=Entrepreneurs Circle, priority=81, created=2025-11-18 11:57:15, last_txn_id=0>, <Ticket(id=7019, rt_number=56455, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=61, created=2025-11-18 12:06:32, last_txn_id=0>, <Ticket(id=7017, rt_number=56453, queue=Incidents, subject=CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2025-11-18 11:49:53, last_txn_id=0>, <Ticket(id=7006, rt_number=56442, queue=Incidents, subject=etx/prod/gitlab persistent volume filling up, ticket_status=closed, client=Tangram, priority=51, created=2025-11-18 09:11:31, last_txn_id=0>, <Ticket(id=6995, rt_number=56431, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com, ticket_status=closed, client=Internal, priority=1, created=2025-11-17 11:27:50, last_txn_id=0>, <Ticket(id=7020, rt_number=56456, queue=Incidents, subject=Cloudflare incident , ticket_status=closed, client=Internal, priority=91, created=2025-11-18 12:07:53, last_txn_id=0>, <Ticket(id=7025, rt_number=56461, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-19 00:00:04, last_txn_id=0>, <Ticket(id=7013, rt_number=56449, queue=Incidents, subject=DOWN: dlskvm1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=61, created=2025-11-18 11:36:30, last_txn_id=0>, <Ticket(id=7031, rt_number=56466, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-20 00:00:03, last_txn_id=0>, <Ticket(id=6998, rt_number=56434, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=42, created=2025-11-17 12:47:47, last_txn_id=0>, <Ticket(id=7028, rt_number=56464, queue=Incidents, subject=CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=21, created=2025-11-19 11:39:26, last_txn_id=0>, <Ticket(id=7038, rt_number=56473, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-21 00:00:03, last_txn_id=0>, <Ticket(id=7044, rt_number=56479, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-24 00:00:03, last_txn_id=0>, <Ticket(id=7027, rt_number=56463, queue=Incidents, subject=CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=12, created=2025-11-19 11:01:13, last_txn_id=0>, <Ticket(id=7047, rt_number=56482, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=81, created=2025-11-24 00:29:22, last_txn_id=0>, <Ticket(id=7043, rt_number=56478, queue=Incidents, subject=NTP on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-11-23 02:34:01, last_txn_id=0>, <Ticket(id=7049, rt_number=56484, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal, ticket_status=resolved, client=Internal, priority=51, created=2025-11-24 08:19:48, last_txn_id=0>, <Ticket(id=7051, rt_number=56486, queue=Incidents, subject=WARNING: Puppet: Checking-in on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=1, created=2025-11-24 10:11:25, last_txn_id=0>, <Ticket(id=7060, rt_number=56495, queue=Incidents, subject=Deployment rollout is not progressing., ticket_status=closed, client=Geograph, priority=41, created=2025-11-24 16:22:24, last_txn_id=0>, <Ticket(id=7098, rt_number=56533, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-25 10:15:05, last_txn_id=2425213>, <Ticket(id=7097, rt_number=56532, queue=Incidents, subject=check updates not working, ticket_status=closed, client=Internal, priority=61, created=2025-11-25 08:39:00, last_txn_id=0>, <Ticket(id=7093, rt_number=56528, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-25 00:00:04, last_txn_id=0>, <Ticket(id=7058, rt_number=56493, queue=Incidents, subject=redis pod crash looping, ticket_status=resolved, client=Geograph, priority=51, created=2025-11-24 15:57:37, last_txn_id=0>, <Ticket(id=7135, rt_number=56571, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-26 00:00:03, last_txn_id=0>, <Ticket(id=7134, rt_number=56570, queue=Incidents, subject=Network interruptions, ticket_status=closed, client=AskBio, priority=81, created=2025-11-25 21:45:23, last_txn_id=0>, <Ticket(id=6960, rt_number=56396, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=53, created=2025-11-12 08:44:25, last_txn_id=0>, <Ticket(id=6912, rt_number=56346, queue=Incidents, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-11-06 10:28:19, last_txn_id=0>, <Ticket(id=7144, rt_number=56580, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-27 00:00:02, last_txn_id=0>, <Ticket(id=7059, rt_number=56494, queue=Incidents, subject=AWS Backup copy job is FAILED., ticket_status=closed, client=Tangram, priority=2, created=2025-11-24 16:18:02, last_txn_id=0>, <Ticket(id=7151, rt_number=56619, queue=Incidents, subject=WARNING: Puppet: Environment on clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 12:12:59, last_txn_id=0>, <Ticket(id=7154, rt_number=56622, queue=Incidents, subject=Update sucden ntp settings, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 15:51:52, last_txn_id=0>, <Ticket(id=7156, rt_number=56624, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-11-28 00:00:02, last_txn_id=0>, <Ticket(id=7136, rt_number=56572, queue=Incidents, subject=possible weka issue, ticket_status=resolved, client=AskBio, priority=81, created=2025-11-26 09:55:32, last_txn_id=0>, <Ticket(id=7165, rt_number=56633, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-01 00:00:05, last_txn_id=0>, <Ticket(id=7162, rt_number=56630, queue=Incidents, subject=DOWN: thames.tiger-computing.co.uk, ticket_status=resolved, client=Internal, priority=41, created=2025-11-30 20:46:29, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=resolved, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=resolved, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7143, rt_number=56579, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on mammoth.tusknet, ticket_status=resolved, client=Tusk IC, priority=52, created=2025-11-26 15:22:38, last_txn_id=0>, <Ticket(id=7161, rt_number=56629, queue=Incidents, subject=CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=11, created=2025-11-28 16:55:02, last_txn_id=0>, <Ticket(id=7168, rt_number=56636, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal, ticket_status=resolved, client=Internal, priority=41, created=2025-12-01 08:33:42, last_txn_id=0>, <Ticket(id=7177, rt_number=56645, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-02 00:00:03, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=resolved, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7145, rt_number=56581, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk service failure, ticket_status=resolved, client=Gravytrain, priority=52, created=2025-11-27 08:29:11, last_txn_id=0>, <Ticket(id=7219, rt_number=56684, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-03 00:00:02, last_txn_id=0>, <Ticket(id=7226, rt_number=56691, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=resolved, client=Advensys, priority=31, created=2025-12-03 15:09:13, last_txn_id=0>, <Ticket(id=7173, rt_number=56641, queue=Incidents, subject=SBD System Issues, ticket_status=autoclose, client=ATA Group, priority=11, created=2025-12-01 13:05:51, last_txn_id=0>, <Ticket(id=7184, rt_number=56681, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=resolved, client=Tusk IC, priority=51, created=2025-12-02 15:27:22, last_txn_id=0>, <Ticket(id=7229, rt_number=56694, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-04 00:00:03, last_txn_id=0>, <Ticket(id=7172, rt_number=56640, queue=Incidents, subject=Adjustment to mail acceptance by server CCOLIVE, ticket_status=resolved, client=Cirencester College, priority=2, created=2025-12-01 12:54:27, last_txn_id=0>, <Ticket(id=7101, rt_number=56537, queue=Incidents, subject=Prompt Issues, ticket_status=autoclose, client=AskBio, priority=82, created=2025-11-25 17:17:16, last_txn_id=0>, <Ticket(id=7234, rt_number=56699, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-05 00:00:02, last_txn_id=0>, <Ticket(id=7235, rt_number=56700, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net, ticket_status=resolved, client=JISC, priority=61, created=2025-12-05 10:32:31, last_txn_id=0>]

Ticket resolution report for Incidents

10 Nov - 12 Dec

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