Ticket resolution report for Incidents

01 Dec - Yesterday

RT	Created	Closed	Resolution time	Client	Subject
56633	01 Dec, 00:00	01 Dec, 09:12	0.12d	Internal	Check for Security Notices and System Updates
56630	30 Nov, 20:46	01 Dec, 10:04	0.21d	Internal	DOWN: thames.tiger-computing.co.uk
56462	19 Nov, 08:19	01 Dec, 10:31	8.22d	Gravytrain	app.prod.bf1.grvytrn.co.uk logrotate failure
56448	18 Nov, 11:03	01 Dec, 11:09	9.01d	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56579	26 Nov, 15:22	01 Dec, 11:15	2.59d	Tusk IC	CRITICAL: NRPE Disk: /home on mammoth.tusknet
56629	28 Nov, 16:55	01 Dec, 12:05	0.52d	Global Brands	CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal
56636	01 Dec, 08:33	01 Dec, 15:59	0.74d	Internal	CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal
56645	02 Dec, 00:00	02 Dec, 08:21	0.04d	Internal	Check for Security Notices and System Updates
56465	19 Nov, 13:39	02 Dec, 09:33	8.59d	AskBio	/weka performance on Macleod
56581	27 Nov, 08:29	02 Dec, 14:25	3.59d	Gravytrain	app.prod.bf1.grvytrn.co.uk service failure
56684	03 Dec, 00:00	03 Dec, 08:48	0.08d	Internal	Check for Security Notices and System Updates
56691	03 Dec, 15:09	03 Dec, 15:32	0.04d	Advensys	DOWN: arpinodeb.clients.advensys.internal
56641	01 Dec, 13:05	03 Dec, 15:50	2.27d	ATA Group	SBD System Issues
56681	02 Dec, 15:27	03 Dec, 16:04	1.06d	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56694	04 Dec, 00:00	04 Dec, 08:53	0.09d	Internal	Check for Security Notices and System Updates
56640	01 Dec, 12:54	04 Dec, 08:59	2.61d	Cirencester College	Adjustment to mail acceptance by server CCOLIVE
56537	25 Nov, 17:17	04 Dec, 13:20	6.60d	AskBio	Prompt Issues
56699	Yesterday, 00:00	Yesterday, 08:51	0.09d	Internal	Check for Security Notices and System Updates
56700	Yesterday, 10:32	Yesterday, 11:18	0.08d	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	10.427 msec
System CPU time	0.000 msec
Total CPU time	10.427 msec
Elapsed time	13.984 msec
Context switches	15 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-05&queue=Incidents&start=2025-12-01
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-05'
'queue'	'Incidents'
'start'	'2025-12-01'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 12, 1), 'end': datetime.date(2025, 12, 5)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-12-05&queue=Incidents&start=2025-12-01' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7165, rt_number=56633, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-01 00:00:05, last_txn_id=0>, <Ticket(id=7162, rt_number=56630, queue=Incidents, subject=DOWN: thames.tiger-computing.co.uk, ticket_status=resolved, client=Internal, priority=41, created=2025-11-30 20:46:29, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=resolved, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=resolved, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7143, rt_number=56579, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on mammoth.tusknet, ticket_status=resolved, client=Tusk IC, priority=52, created=2025-11-26 15:22:38, last_txn_id=0>, <Ticket(id=7161, rt_number=56629, queue=Incidents, subject=CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=11, created=2025-11-28 16:55:02, last_txn_id=0>, <Ticket(id=7168, rt_number=56636, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal, ticket_status=resolved, client=Internal, priority=41, created=2025-12-01 08:33:42, last_txn_id=0>, <Ticket(id=7177, rt_number=56645, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-02 00:00:03, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=resolved, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7145, rt_number=56581, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk service failure, ticket_status=resolved, client=Gravytrain, priority=52, created=2025-11-27 08:29:11, last_txn_id=0>, <Ticket(id=7219, rt_number=56684, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-03 00:00:02, last_txn_id=0>, <Ticket(id=7226, rt_number=56691, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=resolved, client=Advensys, priority=31, created=2025-12-03 15:09:13, last_txn_id=0>, <Ticket(id=7173, rt_number=56641, queue=Incidents, subject=SBD System Issues, ticket_status=autoclose, client=ATA Group, priority=11, created=2025-12-01 13:05:51, last_txn_id=0>, <Ticket(id=7184, rt_number=56681, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=resolved, client=Tusk IC, priority=51, created=2025-12-02 15:27:22, last_txn_id=0>, <Ticket(id=7229, rt_number=56694, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-04 00:00:03, last_txn_id=0>, <Ticket(id=7172, rt_number=56640, queue=Incidents, subject=Adjustment to mail acceptance by server CCOLIVE, ticket_status=resolved, client=Cirencester College, priority=2, created=2025-12-01 12:54:27, last_txn_id=0>, <Ticket(id=7101, rt_number=56537, queue=Incidents, subject=Prompt Issues, ticket_status=autoclose, client=AskBio, priority=82, created=2025-11-25 17:17:16, last_txn_id=0>, <Ticket(id=7234, rt_number=56699, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-05 00:00:02, last_txn_id=0>, <Ticket(id=7235, rt_number=56700, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net, ticket_status=resolved, client=JISC, priority=61, created=2025-12-05 10:32:31, last_txn_id=0>]

Ticket resolution report for Incidents

01 Dec - Yesterday

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions