Ticket resolution report for Incidents

24 Nov - 28 Nov

RT	Created	Closed	Resolution time	Client	Subject
56479	24 Nov, 00:00	24 Nov, 08:44	0.07d	Internal	Check for Security Notices and System Updates
56463	19 Nov, 11:01	24 Nov, 10:00	2.90d	AskBio	CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
56482	24 Nov, 00:29	24 Nov, 10:13	0.22d	Quickline	CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56478	23 Nov, 02:34	24 Nov, 11:05	0.31d	Crystal Units	NTP on crylonlis2024.crystal.local
56484	24 Nov, 08:19	25 Nov, 10:11	1.19d	Internal	CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal
56486	24 Nov, 10:11	25 Nov, 10:23	1.02d	Tusk IC	WARNING: Puppet: Checking-in on mammoth.tusknet
56495	24 Nov, 16:22	25 Nov, 10:46	0.44d	Geograph	Deployment rollout is not progressing.
56533	25 Nov, 10:15	25 Nov, 11:03	0.08d	Internal	WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk
56532	25 Nov, 08:39	25 Nov, 11:20	0.27d	Internal	check updates not working
56528	25 Nov, 00:00	25 Nov, 11:20	0.33d	Internal	Check for Security Notices and System Updates
56493	24 Nov, 15:57	25 Nov, 17:20	1.14d	Geograph	redis pod crash looping
56571	26 Nov, 00:00	26 Nov, 09:24	0.14d	Internal	Check for Security Notices and System Updates
56570	25 Nov, 21:45	26 Nov, 10:10	0.22d	AskBio	Network interruptions
56396	12 Nov, 08:44	26 Nov, 15:32	10.68d	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56346	06 Nov, 10:28	26 Nov, 17:31	14.70d	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56580	27 Nov, 00:00	27 Nov, 08:56	0.09d	Internal	Check for Security Notices and System Updates
56494	24 Nov, 16:18	27 Nov, 10:51	2.46d	Tangram	AWS Backup copy job is FAILED.
56619	27 Nov, 12:12	27 Nov, 12:39	0.04d	Internal	WARNING: Puppet: Environment on clyde.tiger-computing.co.uk
56622	27 Nov, 15:51	27 Nov, 17:45	0.19d	Internal	Update sucden ntp settings
56624	28 Nov, 00:00	28 Nov, 08:55	0.09d	Internal	Check for Security Notices and System Updates
56572	26 Nov, 09:55	28 Nov, 09:48	1.99d	AskBio	possible weka issue

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	9.244 msec
System CPU time	0.000 msec
Total CPU time	9.244 msec
Elapsed time	13.863 msec
Context switches	8 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-28&queue=Incidents&start=2025-11-24
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-28'
'queue'	'Incidents'
'start'	'2025-11-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 11, 24), 'end': datetime.date(2025, 11, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-11-28&queue=Incidents&start=2025-11-24' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7044, rt_number=56479, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-24 00:00:03, last_txn_id=0>, <Ticket(id=7027, rt_number=56463, queue=Incidents, subject=CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=12, created=2025-11-19 11:01:13, last_txn_id=0>, <Ticket(id=7047, rt_number=56482, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=81, created=2025-11-24 00:29:22, last_txn_id=0>, <Ticket(id=7043, rt_number=56478, queue=Incidents, subject=NTP on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-11-23 02:34:01, last_txn_id=0>, <Ticket(id=7049, rt_number=56484, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal, ticket_status=resolved, client=Internal, priority=51, created=2025-11-24 08:19:48, last_txn_id=0>, <Ticket(id=7051, rt_number=56486, queue=Incidents, subject=WARNING: Puppet: Checking-in on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=1, created=2025-11-24 10:11:25, last_txn_id=0>, <Ticket(id=7060, rt_number=56495, queue=Incidents, subject=Deployment rollout is not progressing., ticket_status=closed, client=Geograph, priority=41, created=2025-11-24 16:22:24, last_txn_id=0>, <Ticket(id=7098, rt_number=56533, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-25 10:15:05, last_txn_id=2425213>, <Ticket(id=7097, rt_number=56532, queue=Incidents, subject=check updates not working, ticket_status=closed, client=Internal, priority=61, created=2025-11-25 08:39:00, last_txn_id=0>, <Ticket(id=7093, rt_number=56528, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-25 00:00:04, last_txn_id=0>, <Ticket(id=7058, rt_number=56493, queue=Incidents, subject=redis pod crash looping, ticket_status=resolved, client=Geograph, priority=51, created=2025-11-24 15:57:37, last_txn_id=0>, <Ticket(id=7135, rt_number=56571, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-26 00:00:03, last_txn_id=0>, <Ticket(id=7134, rt_number=56570, queue=Incidents, subject=Network interruptions, ticket_status=closed, client=AskBio, priority=81, created=2025-11-25 21:45:23, last_txn_id=0>, <Ticket(id=6960, rt_number=56396, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=53, created=2025-11-12 08:44:25, last_txn_id=0>, <Ticket(id=6912, rt_number=56346, queue=Incidents, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-11-06 10:28:19, last_txn_id=0>, <Ticket(id=7144, rt_number=56580, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-27 00:00:02, last_txn_id=0>, <Ticket(id=7059, rt_number=56494, queue=Incidents, subject=AWS Backup copy job is FAILED., ticket_status=closed, client=Tangram, priority=2, created=2025-11-24 16:18:02, last_txn_id=0>, <Ticket(id=7151, rt_number=56619, queue=Incidents, subject=WARNING: Puppet: Environment on clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 12:12:59, last_txn_id=0>, <Ticket(id=7154, rt_number=56622, queue=Incidents, subject=Update sucden ntp settings, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 15:51:52, last_txn_id=0>, <Ticket(id=7156, rt_number=56624, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-11-28 00:00:02, last_txn_id=0>, <Ticket(id=7136, rt_number=56572, queue=Incidents, subject=possible weka issue, ticket_status=resolved, client=AskBio, priority=81, created=2025-11-26 09:55:32, last_txn_id=0>]

Ticket resolution report for Incidents

24 Nov - 28 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions