Ticket resolution report for Incidents

27 Oct - 28 Nov

RT	Created	Closed	Resolution time	Client	Subject
56260	27 Oct, 00:00	27 Oct, 08:31	0.05d	Internal	Check for Security Notices and System Updates
56255	24 Oct, 10:37	27 Oct, 10:37	1.00d	ITC Compliance	DC UPS Battery notice
56256	24 Oct, 10:39	27 Oct, 10:37	1.00d	OGT	DC UPS Battery notice
56254	24 Oct, 10:33	27 Oct, 10:37	1.01d	JISC	DC UPS Battery notice
56204	16 Oct, 10:02	27 Oct, 11:03	7.10d	ETX	Kustomization not Ready: eks-staging-nextflow-tower
56262	27 Oct, 08:50	27 Oct, 14:14	0.54d	Geograph	geograph/prod/harbor persistent volume filling up
56267	28 Oct, 00:00	28 Oct, 08:32	0.05d	Internal	Check for Security Notices and System Updates
56266	27 Oct, 19:45	28 Oct, 08:40	0.07d	Internal	CRITICAL: icinga2-config on towy2.tiger-computing.co.uk
56280	29 Oct, 00:00	29 Oct, 09:05	0.11d	Internal	Check for Security Notices and System Updates
56270	28 Oct, 08:04	29 Oct, 09:07	1.11d	Trident Honda	vmsvr1.trident.lan borgmatic backups failure
56265	27 Oct, 15:46	29 Oct, 11:50	1.61d	AskBio	Storage alert: /home on talisker.synpromics.com
56279	28 Oct, 18:25	29 Oct, 12:11	0.42d	Tangram	AWS Site-to-Site VPN: Tunnel
56285	30 Oct, 00:00	30 Oct, 09:17	0.13d	Internal	Check for Security Notices and System Updates
56282	29 Oct, 08:43	30 Oct, 09:43	1.10d	Cirencester College	Cirencester power issue
56286	30 Oct, 08:08	30 Oct, 10:40	0.25d	Tangram	dgx2 site to site VPN
56294	31 Oct, 00:00	31 Oct, 08:41	0.07d	Internal	Check for Security Notices and System Updates
56292	30 Oct, 15:19	31 Oct, 08:56	0.36d	Tusk IC	mammoth.tusknet volume usage on /srv/software
56284	29 Oct, 22:27	31 Oct, 11:03	1.31d	OpenCorporates	knowledge.opencorporates.com - Timeout (no headers received)
56303	03 Nov, 00:00	03 Nov, 09:18	0.13d	Internal	Check for Security Notices and System Updates
56298	01 Nov, 04:15	03 Nov, 14:42	0.67d	OpenCorporates	SAN1 HDD failure
56310	04 Nov, 00:00	04 Nov, 08:52	0.09d	Internal	Check for Security Notices and System Updates
56293	30 Oct, 20:33	04 Nov, 12:10	2.42d	Internal	ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia)
56329	04 Nov, 15:49	04 Nov, 16:27	0.06d	Internal	Kahootz monitoring still active in Karma
56332	05 Nov, 08:07	05 Nov, 08:42	0.06d	Internal	CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal
56330	05 Nov, 00:00	05 Nov, 09:05	0.11d	Internal	Check for Security Notices and System Updates
56324	04 Nov, 12:39	05 Nov, 09:37	0.70d	Tusk IC	saltd.service failed on mammoth.tusknet
56307	03 Nov, 08:27	05 Nov, 10:24	2.19d	Sucden	duffman.sucden.co.uk configuration stuck
56326	04 Nov, 12:47	05 Nov, 11:27	0.87d	Rotastat	Storage alert: /home on gallus.rotastat.com
56336	05 Nov, 13:58	06 Nov, 08:40	0.47d	Crystal Units	crylonlis2024.crystal.local config failing
56300	01 Nov, 13:55	06 Nov, 08:46	3.08d	BD Group	CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56342	06 Nov, 00:00	06 Nov, 08:52	0.09d	Internal	Check for Security Notices and System Updates
56341	05 Nov, 19:31	06 Nov, 12:44	0.47d	Quickline	AQL servers offline
56343	06 Nov, 08:24	06 Nov, 15:42	0.73d	Geograph	geograph/prod node swaps
56353	07 Nov, 00:00	07 Nov, 09:06	0.11d	Internal	Check for Security Notices and System Updates
56345	06 Nov, 09:39	07 Nov, 09:16	0.96d	OGT	WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com
56322	04 Nov, 11:48	07 Nov, 09:58	2.82d	Internal	Backups to Thames from Mersey
56339	05 Nov, 15:27	07 Nov, 09:59	1.45d	AskBio	UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com
56358	07 Nov, 10:12	07 Nov, 10:13	0.00d	Internal	Disk usage alert
56325	04 Nov, 12:44	07 Nov, 11:10	2.84d	Tusk IC	Storage alert: /srv/software on mammoth.tusknet
56323	04 Nov, 11:51	07 Nov, 12:20	3.05d	Internal	Backup issues
56373	10 Nov, 08:35	10 Nov, 09:07	0.05d	AskBio	edb-coll.askbio.com configuration management
56369	10 Nov, 00:00	10 Nov, 09:23	0.14d	Internal	Check for Security Notices and System Updates
56360	07 Nov, 10:13	10 Nov, 09:55	0.97d	Internal	Disk usage alert
56367	08 Nov, 20:52	10 Nov, 10:04	0.21d	OpenCorporates	oc-prod-openc DatabaseConnections
56334	05 Nov, 09:36	10 Nov, 10:18	3.07d	Tusk IC	mammoth.tusknet storage volume usage /home
56355	07 Nov, 08:35	10 Nov, 10:27	1.19d	AskBio	edb-coll.askbio.com restic backups
56371	10 Nov, 08:16	10 Nov, 13:29	0.52d	AskBio	macleod.synpromics.com backup to thames.tiger-computing.co.uk
56376	10 Nov, 10:54	10 Nov, 14:18	0.34d	Entrepreneurs Circle	srv.entrepreneurscircle.org high load/timeouts
56357	07 Nov, 09:46	10 Nov, 14:40	1.49d	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56383	10 Nov, 14:29	10 Nov, 15:00	0.05d	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56365	08 Nov, 12:19	10 Nov, 15:26	0.74d	Sucden	CRITICAL: Systemd State on multiple Sucden systems
56384	10 Nov, 16:36	10 Nov, 17:17	0.07d	AskBio	UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com
56385	11 Nov, 00:00	11 Nov, 09:12	0.12d	Internal	Check for Security Notices and System Updates
56356	07 Nov, 09:24	11 Nov, 12:49	2.34d	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56393	11 Nov, 16:24	11 Nov, 16:31	0.01d	DLS Plastics	DLS Medical site down
56394	12 Nov, 00:00	12 Nov, 08:53	0.09d	Internal	Check for Security Notices and System Updates
56374	10 Nov, 09:23	12 Nov, 12:06	2.27d	Internal	Server backups not allocated to a client
56387	11 Nov, 08:22	12 Nov, 14:34	1.62d	Internal	CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk
56388	11 Nov, 08:23	12 Nov, 15:14	1.69d	OGT	manuel.internal.ogtip.com restic forget failure srv-restic-projects
56287	30 Oct, 08:24	12 Nov, 15:25	9.70d	Sysdoc	sysdoc/flightpath/tcl-system
56395	12 Nov, 08:21	12 Nov, 15:35	0.72d	BD Group	ef-v5-nodes.c.ef-platform.internal site timeouts
56404	13 Nov, 00:00	13 Nov, 08:12	0.02d	Internal	Check for Security Notices and System Updates
56411	14 Nov, 00:00	14 Nov, 08:47	0.08d	Internal	Check for Security Notices and System Updates
56397	12 Nov, 12:30	14 Nov, 09:53	1.74d	Azura	WARNING: NRPE Disk: /home on ocado1.opentrk.com
56421	17 Nov, 00:00	17 Nov, 09:25	0.14d	Internal	Check for Security Notices and System Updates
56433	17 Nov, 12:39	17 Nov, 12:44	0.01d	Internal	rke2-etcd-defrag.service failed \| avon3.tcl.internal
56435	17 Nov, 14:09	17 Nov, 14:55	0.08d	Global Brands	UNKNOWN: Storage: RAID on svr1.global-brands.internal
56438	18 Nov, 00:00	18 Nov, 08:52	0.09d	Internal	Check for Security Notices and System Updates
56428	17 Nov, 10:27	18 Nov, 10:27	1.00d	Sucden	Server sending DNS to Pakistan
56440	18 Nov, 07:40	18 Nov, 13:44	0.57d	Global Brands	UNKNOWN: Storage: RAID on claycross.global-brands.internal
56454	18 Nov, 11:57	18 Nov, 15:19	0.34d	Entrepreneurs Circle	Cloudflare outage
56455	18 Nov, 12:06	18 Nov, 15:20	0.32d	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56453	18 Nov, 11:49	18 Nov, 15:28	0.36d	BD Group	CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56442	18 Nov, 09:11	18 Nov, 16:13	0.70d	Tangram	etx/prod/gitlab persistent volume filling up
56431	17 Nov, 11:27	18 Nov, 16:13	1.48d	Internal	WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com
56456	18 Nov, 12:07	18 Nov, 16:24	0.43d	Internal	Cloudflare incident
56461	19 Nov, 00:00	19 Nov, 09:03	0.11d	Internal	Check for Security Notices and System Updates
56449	18 Nov, 11:36	19 Nov, 16:38	1.50d	DLS Plastics	DOWN: dlskvm1.dls.internal
56466	20 Nov, 00:00	20 Nov, 08:45	0.08d	Internal	Check for Security Notices and System Updates
56434	17 Nov, 12:47	20 Nov, 12:15	2.95d	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
56464	19 Nov, 11:39	20 Nov, 12:40	1.10d	DLS Plastics	CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal
56473	21 Nov, 00:00	21 Nov, 09:55	0.19d	Internal	Check for Security Notices and System Updates
56479	24 Nov, 00:00	24 Nov, 08:44	0.07d	Internal	Check for Security Notices and System Updates
56463	19 Nov, 11:01	24 Nov, 10:00	2.90d	AskBio	CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
56482	24 Nov, 00:29	24 Nov, 10:13	0.22d	Quickline	CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56478	23 Nov, 02:34	24 Nov, 11:05	0.31d	Crystal Units	NTP on crylonlis2024.crystal.local
56484	24 Nov, 08:19	25 Nov, 10:11	1.19d	Internal	CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal
56486	24 Nov, 10:11	25 Nov, 10:23	1.02d	Tusk IC	WARNING: Puppet: Checking-in on mammoth.tusknet
56495	24 Nov, 16:22	25 Nov, 10:46	0.44d	Geograph	Deployment rollout is not progressing.
56533	25 Nov, 10:15	25 Nov, 11:03	0.08d	Internal	WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk
56532	25 Nov, 08:39	25 Nov, 11:20	0.27d	Internal	check updates not working
56528	25 Nov, 00:00	25 Nov, 11:20	0.33d	Internal	Check for Security Notices and System Updates
56493	24 Nov, 15:57	25 Nov, 17:20	1.14d	Geograph	redis pod crash looping
56571	26 Nov, 00:00	26 Nov, 09:24	0.14d	Internal	Check for Security Notices and System Updates
56570	25 Nov, 21:45	26 Nov, 10:10	0.22d	AskBio	Network interruptions
56396	12 Nov, 08:44	26 Nov, 15:32	10.68d	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56346	06 Nov, 10:28	26 Nov, 17:31	14.70d	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56580	27 Nov, 00:00	27 Nov, 08:56	0.09d	Internal	Check for Security Notices and System Updates
56494	24 Nov, 16:18	27 Nov, 10:51	2.46d	Tangram	AWS Backup copy job is FAILED.
56619	27 Nov, 12:12	27 Nov, 12:39	0.04d	Internal	WARNING: Puppet: Environment on clyde.tiger-computing.co.uk
56622	27 Nov, 15:51	27 Nov, 17:45	0.19d	Internal	Update sucden ntp settings
56624	28 Nov, 00:00	28 Nov, 08:55	0.09d	Internal	Check for Security Notices and System Updates
56572	26 Nov, 09:55	28 Nov, 09:48	1.99d	AskBio	possible weka issue

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.701 msec
System CPU time	3.673 msec
Total CPU time	32.374 msec
Elapsed time	44.215 msec
Context switches	53 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-28&queue=Incidents&start=2025-10-27
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-28'
'queue'	'Incidents'
'start'	'2025-10-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 10, 27), 'end': datetime.date(2025, 11, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-11-28&queue=Incidents&start=2025-10-27' [GET]>
session	<SecureCookieSession {}>
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Ticket resolution report for Incidents

27 Oct - 28 Nov

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