Ticket resolution report for Requests

20 Oct - 21 Nov

RT	Created	Closed	Resolution time	Client	Subject
56197	14 Oct, 15:51	21 Oct, 10:21	4.45d	OpenCorporates	Review Puppet config for Audit1
56212	17 Oct, 10:56	21 Oct, 10:22	1.94d	Kahootz	Kahootz Migration to AWS
56213	17 Oct, 14:42	22 Oct, 08:15	2.36d	Novadata	FW: Workstation Specialists Technical Support - TN21964
56211	17 Oct, 10:50	22 Oct, 09:55	2.91d	Internal	Employee New Start Technical: Terry Churchill
56241	22 Oct, 10:23	22 Oct, 11:40	0.13d	Geograph	Geograph Gitlab upgrade (18.5.1)
56238	22 Oct, 09:28	22 Oct, 11:41	0.22d	Internal	GitLab upgrades (18.5.1)
56244	22 Oct, 15:39	23 Oct, 08:56	0.33d	Cirencester College	Updating Moodle on CCVLE01
56239	22 Oct, 09:44	23 Oct, 09:50	1.01d	eTherapeutics	ETX Gitlab upgrade (18.5.1)
56216	18 Oct, 10:56	23 Oct, 10:18	3.23d	Kahootz	Borg backups at Memset
56247	23 Oct, 13:18	23 Oct, 14:19	0.10d	Sucden	Mark Phipps public ddeadmin key
56227	21 Oct, 00:00	23 Oct, 14:39	2.67d	Internal	Weekly checks
56230	21 Oct, 09:44	23 Oct, 15:16	2.55d	ITC Compliance	SSH access to servers
56249	23 Oct, 15:38	23 Oct, 15:59	0.03d	AskBio	talisker.synpromics.com volume usage /home
56140	06 Oct, 12:21	23 Oct, 18:12	13.56d	Sucden	Patch Cycle
56010	25 Sep, 15:55	24 Oct, 09:04	20.31d	Geograph	Kubernetes upgrade from v1.31
56210	17 Oct, 09:32	27 Oct, 10:53	6.13d	Crystal Units	Fw: Issue with Lisec App – Printer Update Needed
56243	22 Oct, 12:16	27 Oct, 11:56	2.97d	AskBio	User accounts
56257	24 Oct, 15:57	27 Oct, 14:16	0.83d	AskBio	buildkit on jura
55834	08 Sep, 09:01	27 Oct, 14:49	35.58d	OGT	Failing disk on sybil.internal.ogtip.com
56118	02 Oct, 13:25	28 Oct, 10:17	17.69d	AskBio	GPU driver update
56065	30 Sep, 10:18	28 Oct, 14:58	20.47d	AskBio	PromPT email
56268	28 Oct, 00:00	28 Oct, 15:26	0.74d	Internal	Weekly checks
56274	28 Oct, 11:39	29 Oct, 12:56	1.13d	ITC Compliance	WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56173	10 Oct, 09:10	29 Oct, 15:39	13.65d	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56271	28 Oct, 08:18	30 Oct, 09:56	2.16d	NFW	nfwgs2.nfw.internal storage volume usage /home
56248	23 Oct, 14:00	31 Oct, 11:02	5.70d	Cirencester College	ccolive.cirencester.local storage volume usage /srv
56296	31 Oct, 11:14	31 Oct, 11:31	0.03d	ATA Group	emergency contact
56263	27 Oct, 11:52	03 Nov, 09:40	4.78d	ETX	GitLab AWS IAM user query
56007	25 Sep, 13:20	03 Nov, 12:52	26.95d	Kahootz	Remove Kahootz servers from support
56304	03 Nov, 00:00	03 Nov, 13:03	0.51d	Ingeus	Ingeus: login to Azure
56223	20 Oct, 09:54	03 Nov, 15:02	10.51d	NFW	SPAM ISSUE
56302	03 Nov, 00:00	04 Nov, 11:28	1.35d	Internal	Monthly certificate expiry check
56331	05 Nov, 08:05	05 Nov, 08:23	0.03d	Trident Honda	vmsvr1.trident.lan pacemaker warning
56308	03 Nov, 08:35	05 Nov, 10:37	2.20d	Internal	nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry
56312	04 Nov, 00:00	05 Nov, 14:34	1.66d	Internal	Weekly checks
56295	31 Oct, 10:06	05 Nov, 15:23	3.53d	BD Group	ErrorDocument Directives
56327	04 Nov, 13:02	06 Nov, 11:39	1.86d	Novadata	Your AWS CloudShell data is scheduled for deletion on November 14, 2025
56328	04 Nov, 14:35	06 Nov, 12:51	1.83d	Global Brands	user access on global brands systems
56347	06 Nov, 10:42	07 Nov, 11:03	1.03d	ITC Compliance	Additional support and SSH access
56316	04 Nov, 10:32	07 Nov, 15:45	3.52d	JISC	Jisc VPN user cert renewals
56320	04 Nov, 11:15	07 Nov, 16:04	3.48d	AskBio	Askbio datavita vms certificate expiry
56264	27 Oct, 11:53	07 Nov, 17:08	9.52d	AskBio	Disable user: Oscar
56340	05 Nov, 17:10	07 Nov, 17:57	2.08d	AskBio	Renaming and removing mounts
56318	04 Nov, 11:00	10 Nov, 10:03	3.91d	Internal	TCL Expiring VPN cert for nww
56311	04 Nov, 00:00	10 Nov, 10:23	4.24d	Internal	Purge old client password records
56337	05 Nov, 14:08	10 Nov, 11:01	2.69d	Sucden	UAT Martha/Maude No multicast since OS Upgrade
56382	10 Nov, 12:55	11 Nov, 15:25	1.25d	eTherapeutics	Expired SCIM token [Non-Urgent]
55990	23 Sep, 15:28	11 Nov, 15:40	35.02d	OGT	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56386	11 Nov, 00:00	11 Nov, 16:14	0.82d	Internal	Weekly checks
56402	12 Nov, 15:46	12 Nov, 15:47	0.00d	Internal	Message - Harvey Sakha \| Growth Agency \| 0161 912 0770
56381	10 Nov, 12:02	13 Nov, 11:08	2.91d	Gravytrain	Upgrade prod.gt1.grvytrn.co.uk to 22.04
56412	14 Nov, 08:49	14 Nov, 09:16	0.04d	Internal	GitLab upgrades (18.5.2)
56413	14 Nov, 08:51	14 Nov, 11:29	0.26d	Geograph	Geograph Gitlab upgrade (18.5.2)
56417	14 Nov, 14:58	17 Nov, 08:17	0.33d	Sucden	Sucden Weekend Work and Changes
56414	14 Nov, 08:52	17 Nov, 08:37	0.97d	Tangram	ETX Gitlab upgrade (18.5.2)
56424	17 Nov, 00:12	17 Nov, 11:17	0.33d	OpenCorporates	[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections)
56352	06 Nov, 17:22	17 Nov, 13:28	6.61d	ATA Group	Re: [-External-] HPC \| Backup Disk Repair / Busy
56363	07 Nov, 17:10	17 Nov, 14:24	5.72d	OpenCorporates	RDS Support - Max ID's (consultancy)
56361	07 Nov, 10:53	17 Nov, 14:31	6.36d	OpenCorporates	RDS Support - Max ID's
56432	17 Nov, 11:42	18 Nov, 09:20	0.76d	Internal	New Debian release versions to monitor (13.2)
56425	17 Nov, 08:36	18 Nov, 10:09	1.15d	Azura	status of ocado servers
56290	30 Oct, 14:10	20 Nov, 08:56	14.48d	ATA Group	Linux patch question
56420	16 Nov, 12:00	20 Nov, 12:16	3.43d	Midnight Hax	SSL certificates on woodlands
56459	18 Nov, 17:38	21 Nov, 11:06	2.35d	ITC Compliance	Clocks changed
56439	18 Nov, 00:00	21 Nov, 15:28	3.75d	Internal	Weekly checks
56467	20 Nov, 09:50	21 Nov, 16:04	1.62d	ERF Electrical	FW: Remove AMEX Symbol from Payment Card Options

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	62.164 msec
System CPU time	0.000 msec
Total CPU time	62.164 msec
Elapsed time	78.190 msec
Context switches	15 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-21&queue=Requests&start=2025-10-20
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-21'
'queue'	'Requests'
'start'	'2025-10-20'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 10, 20), 'end': datetime.date(2025, 11, 21)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-11-21&queue=Requests&start=2025-10-20' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6763, rt_number=56197, queue=Requests, subject=Review Puppet config for Audit1, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-14 15:51:08, last_txn_id=0>, <Ticket(id=6778, rt_number=56212, queue=Requests, subject=Kahootz Migration to AWS, ticket_status=closed, client=Kahootz, priority=1, created=2025-10-17 10:56:15, last_txn_id=0>, <Ticket(id=6779, rt_number=56213, queue=Requests, subject=FW: Workstation Specialists Technical Support - TN21964, ticket_status=closed, client=Novadata, priority=42, created=2025-10-17 14:42:06, last_txn_id=0>, <Ticket(id=6777, rt_number=56211, queue=Requests, subject=Employee New Start Technical: Terry Churchill , ticket_status=closed, client=Internal, priority=42, created=2025-10-17 10:50:01, last_txn_id=0>, <Ticket(id=6807, rt_number=56241, queue=Requests, subject=Geograph Gitlab upgrade (18.5.1), ticket_status=closed, client=Geograph, priority=41, created=2025-10-22 10:23:43, last_txn_id=0>, <Ticket(id=6804, rt_number=56238, queue=Requests, subject=GitLab upgrades (18.5.1), ticket_status=closed, client=Internal, priority=41, created=2025-10-22 09:28:24, last_txn_id=0>, <Ticket(id=6810, rt_number=56244, queue=Requests, subject=Updating Moodle on CCVLE01, ticket_status=closed, client=Cirencester College, priority=41, created=2025-10-22 15:39:01, last_txn_id=0>, <Ticket(id=6805, rt_number=56239, queue=Requests, subject=ETX Gitlab upgrade (18.5.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-22 09:44:19, last_txn_id=0>, <Ticket(id=6782, rt_number=56216, queue=Requests, subject=Borg backups at Memset, ticket_status=closed, client=Kahootz, priority=42, created=2025-10-18 10:56:25, last_txn_id=0>, <Ticket(id=6813, rt_number=56247, queue=Requests, subject=Mark Phipps public ddeadmin key, ticket_status=closed, client=Sucden, priority=41, created=2025-10-23 13:18:17, last_txn_id=0>, <Ticket(id=6793, rt_number=56227, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=42, created=2025-10-21 00:00:04, last_txn_id=0>, <Ticket(id=6796, rt_number=56230, queue=Requests, subject=SSH access to servers, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-10-21 09:44:00, last_txn_id=2410188>, <Ticket(id=6815, rt_number=56249, queue=Requests, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=61, created=2025-10-23 15:38:28, last_txn_id=0>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=6809, rt_number=56243, queue=Requests, subject=User accounts, ticket_status=closed, client=AskBio, priority=62, created=2025-10-22 12:16:39, last_txn_id=0>, <Ticket(id=6823, rt_number=56257, queue=Requests, subject=buildkit on jura, ticket_status=closed, client=AskBio, priority=41, created=2025-10-24 15:57:30, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6834, rt_number=56268, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-10-28 00:00:05, last_txn_id=0>, <Ticket(id=6840, rt_number=56274, queue=Requests, subject=WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-10-28 11:39:32, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6837, rt_number=56271, queue=Requests, subject=nfwgs2.nfw.internal storage volume usage /home, ticket_status=closed, client=NFW, priority=41, created=2025-10-28 08:18:34, last_txn_id=0>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6862, rt_number=56296, queue=Requests, subject=emergency contact, ticket_status=closed, client=ATA Group, priority=41, created=2025-10-31 11:14:55, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6870, rt_number=56304, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-11-03 00:00:07, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6868, rt_number=56302, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-11-03 00:00:04, last_txn_id=0>, <Ticket(id=6897, rt_number=56331, queue=Requests, subject=vmsvr1.trident.lan pacemaker warning, ticket_status=closed, client=Trident Honda, priority=41, created=2025-11-05 08:05:16, last_txn_id=0>, <Ticket(id=6874, rt_number=56308, queue=Requests, subject=nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry, ticket_status=closed, client=Internal, priority=41, created=2025-11-03 08:35:20, last_txn_id=0>, <Ticket(id=6878, rt_number=56312, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-11-04 00:00:06, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6893, rt_number=56327, queue=Requests, subject=Your AWS CloudShell data is scheduled for deletion on November 14, 2025, ticket_status=closed, client=Novadata, priority=41, created=2025-11-04 13:02:42, last_txn_id=0>, <Ticket(id=6894, rt_number=56328, queue=Requests, subject=user access on global brands systems, ticket_status=closed, client=Global Brands, priority=41, created=2025-11-04 14:35:11, last_txn_id=0>, <Ticket(id=6913, rt_number=56347, queue=Requests, subject=Additional support and SSH access, ticket_status=closed, client=ITC Compliance, priority=1, created=2025-11-06 10:42:47, last_txn_id=0>, <Ticket(id=6882, rt_number=56316, queue=Requests, subject=Jisc VPN user cert renewals, ticket_status=closed, client=JISC, priority=62, created=2025-11-04 10:32:43, last_txn_id=0>, <Ticket(id=6886, rt_number=56320, queue=Requests, subject=Askbio datavita vms certificate expiry, ticket_status=closed, client=AskBio, priority=42, created=2025-11-04 11:15:02, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6906, rt_number=56340, queue=Requests, subject=Renaming and removing mounts, ticket_status=closed, client=AskBio, priority=61, created=2025-11-05 17:10:31, last_txn_id=0>, <Ticket(id=6884, rt_number=56318, queue=Requests, subject=TCL Expiring VPN cert for nww, ticket_status=closed, client=Internal, priority=42, created=2025-11-04 11:00:11, last_txn_id=0>, <Ticket(id=6877, rt_number=56311, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=42, created=2025-11-04 00:00:04, last_txn_id=0>, <Ticket(id=6903, rt_number=56337, queue=Requests, subject=UAT Martha/Maude No multicast since OS Upgrade, ticket_status=closed, client=Sucden, priority=62, created=2025-11-05 14:08:11, last_txn_id=0>, <Ticket(id=6946, rt_number=56382, queue=Requests, subject=Expired SCIM token [Non-Urgent], ticket_status=closed, client=eTherapeutics, priority=41, created=2025-11-10 12:55:25, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade 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ticket_status=closed, client=Geograph, priority=41, created=2025-11-14 08:51:22, last_txn_id=0>, <Ticket(id=6981, rt_number=56417, queue=Requests, subject=Sucden Weekend Work and Changes, ticket_status=closed, client=Sucden, priority=61, created=2025-11-14 14:58:53, last_txn_id=0>, <Ticket(id=6978, rt_number=56414, queue=Requests, subject=ETX Gitlab upgrade (18.5.2), ticket_status=closed, client=Tangram, priority=41, created=2025-11-14 08:52:54, last_txn_id=0>, <Ticket(id=6988, rt_number=56424, queue=Requests, subject=[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections), ticket_status=closed, client=OpenCorporates, priority=61, created=2025-11-17 00:12:41, last_txn_id=0>, <Ticket(id=6918, rt_number=56352, queue=Requests, subject=Re: [-External-] HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=62, created=2025-11-06 17:22:16, last_txn_id=0>, <Ticket(id=6929, rt_number=56363, queue=Requests, subject=RDS Support - Max ID's (consultancy) , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 17:10:01, last_txn_id=0>, <Ticket(id=6927, rt_number=56361, queue=Requests, subject=RDS Support - Max ID's, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 10:53:39, last_txn_id=0>, <Ticket(id=6996, rt_number=56432, queue=Requests, subject=New Debian release versions to monitor (13.2), ticket_status=closed, client=Internal, priority=1, created=2025-11-17 11:42:12, last_txn_id=0>, <Ticket(id=6989, rt_number=56425, queue=Requests, subject=status of ocado servers, ticket_status=closed, client=Azura, priority=41, created=2025-11-17 08:36:55, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6984, rt_number=56420, queue=Requests, subject=SSL certificates on woodlands, ticket_status=closed, client=Midnight Hax, priority=42, created=2025-11-16 12:00:16, last_txn_id=0>, <Ticket(id=7023, rt_number=56459, queue=Requests, subject=Clocks changed, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-11-18 17:38:01, last_txn_id=0>, <Ticket(id=7003, rt_number=56439, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=42, created=2025-11-18 00:00:04, last_txn_id=0>, <Ticket(id=7032, rt_number=56467, queue=Requests, subject=FW: Remove AMEX Symbol from Payment Card Options, ticket_status=closed, client=ERF Electrical, priority=1, created=2025-11-20 09:50:09, last_txn_id=0>]

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