Ticket resolution report for Incidents

10 Nov - 14 Nov

RT	Created	Closed	Resolution time	Client	Subject
56373	10 Nov, 08:35	10 Nov, 09:07	0.05d	AskBio	edb-coll.askbio.com configuration management
56369	10 Nov, 00:00	10 Nov, 09:23	0.14d	Internal	Check for Security Notices and System Updates
56360	07 Nov, 10:13	10 Nov, 09:55	0.97d	Internal	Disk usage alert
56367	08 Nov, 20:52	10 Nov, 10:04	0.21d	OpenCorporates	oc-prod-openc DatabaseConnections
56334	05 Nov, 09:36	10 Nov, 10:18	3.07d	Tusk IC	mammoth.tusknet storage volume usage /home
56355	07 Nov, 08:35	10 Nov, 10:27	1.19d	AskBio	edb-coll.askbio.com restic backups
56371	10 Nov, 08:16	10 Nov, 13:29	0.52d	AskBio	macleod.synpromics.com backup to thames.tiger-computing.co.uk
56376	10 Nov, 10:54	10 Nov, 14:18	0.34d	Entrepreneurs Circle	srv.entrepreneurscircle.org high load/timeouts
56357	07 Nov, 09:46	10 Nov, 14:40	1.49d	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56383	10 Nov, 14:29	10 Nov, 15:00	0.05d	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56365	08 Nov, 12:19	10 Nov, 15:26	0.74d	Sucden	CRITICAL: Systemd State on multiple Sucden systems
56384	10 Nov, 16:36	10 Nov, 17:17	0.07d	AskBio	UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com
56385	11 Nov, 00:00	11 Nov, 09:12	0.12d	Internal	Check for Security Notices and System Updates
56356	07 Nov, 09:24	11 Nov, 12:49	2.34d	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56393	11 Nov, 16:24	11 Nov, 16:31	0.01d	DLS Plastics	DLS Medical site down
56394	12 Nov, 00:00	12 Nov, 08:53	0.09d	Internal	Check for Security Notices and System Updates
56374	10 Nov, 09:23	12 Nov, 12:06	2.27d	Internal	Server backups not allocated to a client
56387	11 Nov, 08:22	12 Nov, 14:34	1.62d	Internal	CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk
56388	11 Nov, 08:23	12 Nov, 15:14	1.69d	OGT	manuel.internal.ogtip.com restic forget failure srv-restic-projects
56287	30 Oct, 08:24	12 Nov, 15:25	9.70d	Sysdoc	sysdoc/flightpath/tcl-system
56395	12 Nov, 08:21	12 Nov, 15:35	0.72d	BD Group	ef-v5-nodes.c.ef-platform.internal site timeouts
56404	13 Nov, 00:00	13 Nov, 08:12	0.02d	Internal	Check for Security Notices and System Updates
56411	14 Nov, 00:00	14 Nov, 08:47	0.08d	Internal	Check for Security Notices and System Updates
56397	12 Nov, 12:30	14 Nov, 09:53	1.74d	Azura	WARNING: NRPE Disk: /home on ocado1.opentrk.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	18.467 msec
System CPU time	0.254 msec
Total CPU time	18.721 msec
Elapsed time	25.920 msec
Context switches	9 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-14&queue=Incidents&start=2025-11-10
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-14'
'queue'	'Incidents'
'start'	'2025-11-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 11, 10), 'end': datetime.date(2025, 11, 14)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-11-14&queue=Incidents&start=2025-11-10' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6938, rt_number=56373, queue=Incidents, subject=edb-coll.askbio.com configuration management, ticket_status=closed, client=AskBio, priority=61, created=2025-11-10 08:35:48, last_txn_id=0>, <Ticket(id=6934, rt_number=56369, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-10 00:00:04, last_txn_id=0>, <Ticket(id=6926, rt_number=56360, queue=Incidents, subject=Disk usage alert, ticket_status=resolved, client=Internal, priority=0, created=2025-11-07 10:13:45, last_txn_id=0>, <Ticket(id=6932, rt_number=56367, queue=Incidents, subject=oc-prod-openc DatabaseConnections, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-11-08 20:52:52, last_txn_id=0>, <Ticket(id=6900, rt_number=56334, queue=Incidents, subject=mammoth.tusknet storage volume usage /home, ticket_status=closed, client=Tusk IC, priority=52, created=2025-11-05 09:36:26, last_txn_id=0>, <Ticket(id=6921, rt_number=56355, queue=Incidents, subject=edb-coll.askbio.com restic backups, ticket_status=closed, client=AskBio, priority=51, created=2025-11-07 08:35:26, last_txn_id=0>, <Ticket(id=6936, rt_number=56371, queue=Incidents, subject=macleod.synpromics.com backup to thames.tiger-computing.co.uk, ticket_status=closed, client=AskBio, priority=51, created=2025-11-10 08:16:23, last_txn_id=0>, <Ticket(id=6941, rt_number=56376, queue=Incidents, subject=srv.entrepreneurscircle.org high load/timeouts, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-11-10 10:54:58, last_txn_id=2418107>, <Ticket(id=6923, rt_number=56357, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-11-07 09:46:59, last_txn_id=0>, <Ticket(id=6947, rt_number=56383, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=1, created=2025-11-10 14:29:50, last_txn_id=0>, <Ticket(id=6931, rt_number=56365, queue=Incidents, subject=CRITICAL: Systemd State on multiple Sucden systems, ticket_status=closed, client=Sucden, priority=81, created=2025-11-08 12:19:08, last_txn_id=2418236>, <Ticket(id=6948, rt_number=56384, queue=Incidents, subject=UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-11-10 16:36:01, last_txn_id=0>, <Ticket(id=6949, rt_number=56385, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-11 00:00:03, last_txn_id=0>, <Ticket(id=6922, rt_number=56356, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=1, created=2025-11-07 09:24:36, last_txn_id=0>, <Ticket(id=6957, rt_number=56393, queue=Incidents, subject=DLS Medical site down, ticket_status=closed, client=DLS Plastics, priority=61, created=2025-11-11 16:24:00, last_txn_id=0>, <Ticket(id=6958, rt_number=56394, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-12 00:00:03, last_txn_id=0>, <Ticket(id=6939, rt_number=56374, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2025-11-10 09:23:13, last_txn_id=0>, <Ticket(id=6951, rt_number=56387, queue=Incidents, subject=CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2025-11-11 08:22:18, last_txn_id=0>, <Ticket(id=6952, rt_number=56388, queue=Incidents, subject=manuel.internal.ogtip.com restic forget failure srv-restic-projects , ticket_status=closed, client=OGT, priority=51, created=2025-11-11 08:23:50, last_txn_id=0>, <Ticket(id=6853, rt_number=56287, queue=Incidents, subject=sysdoc/flightpath/tcl-system, ticket_status=closed, client=Sysdoc, priority=53, created=2025-10-30 08:24:40, last_txn_id=0>, <Ticket(id=6959, rt_number=56395, queue=Incidents, subject=ef-v5-nodes.c.ef-platform.internal site timeouts, ticket_status=closed, client=BD Group, priority=81, created=2025-11-12 08:21:35, last_txn_id=0>, <Ticket(id=6968, rt_number=56404, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-13 00:00:03, last_txn_id=0>, <Ticket(id=6975, rt_number=56411, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-14 00:00:03, last_txn_id=0>, <Ticket(id=6961, rt_number=56397, queue=Incidents, subject=WARNING: NRPE Disk: /home on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-11-12 12:30:12, last_txn_id=0>]

Ticket resolution report for Incidents

10 Nov - 14 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions