Ticket resolution report for Incidents

03 Nov - 07 Nov

RT	Created	Closed	Resolution time	Client	Subject
56303	03 Nov, 00:00	03 Nov, 09:18	0.13d	Internal	Check for Security Notices and System Updates
56298	01 Nov, 04:15	03 Nov, 14:42	0.67d	OpenCorporates	SAN1 HDD failure
56310	04 Nov, 00:00	04 Nov, 08:52	0.09d	Internal	Check for Security Notices and System Updates
56293	30 Oct, 20:33	04 Nov, 12:10	2.42d	Internal	ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia)
56329	04 Nov, 15:49	04 Nov, 16:27	0.06d	Internal	Kahootz monitoring still active in Karma
56332	05 Nov, 08:07	05 Nov, 08:42	0.06d	Internal	CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal
56330	05 Nov, 00:00	05 Nov, 09:05	0.11d	Internal	Check for Security Notices and System Updates
56324	04 Nov, 12:39	05 Nov, 09:37	0.70d	Tusk IC	saltd.service failed on mammoth.tusknet
56307	03 Nov, 08:27	05 Nov, 10:24	2.19d	Sucden	duffman.sucden.co.uk configuration stuck
56326	04 Nov, 12:47	05 Nov, 11:27	0.87d	Rotastat	Storage alert: /home on gallus.rotastat.com
56336	05 Nov, 13:58	06 Nov, 08:40	0.47d	Crystal Units	crylonlis2024.crystal.local config failing
56300	01 Nov, 13:55	06 Nov, 08:46	3.08d	BD Group	CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56342	06 Nov, 00:00	06 Nov, 08:52	0.09d	Internal	Check for Security Notices and System Updates
56341	05 Nov, 19:31	06 Nov, 12:44	0.47d	Quickline	AQL servers offline
56343	06 Nov, 08:24	06 Nov, 15:42	0.73d	Geograph	geograph/prod node swaps
56353	07 Nov, 00:00	07 Nov, 09:06	0.11d	Internal	Check for Security Notices and System Updates
56345	06 Nov, 09:39	07 Nov, 09:16	0.96d	OGT	WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com
56322	04 Nov, 11:48	07 Nov, 09:58	2.82d	Internal	Backups to Thames from Mersey
56339	05 Nov, 15:27	07 Nov, 09:59	1.45d	AskBio	UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com
56358	07 Nov, 10:12	07 Nov, 10:13	0.00d	Internal	Disk usage alert
56325	04 Nov, 12:44	07 Nov, 11:10	2.84d	Tusk IC	Storage alert: /srv/software on mammoth.tusknet
56323	04 Nov, 11:51	07 Nov, 12:20	3.05d	Internal	Backup issues

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	18.681 msec
System CPU time	0.000 msec
Total CPU time	18.681 msec
Elapsed time	24.271 msec
Context switches	8 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-07&queue=Incidents&start=2025-11-03
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-07'
'queue'	'Incidents'
'start'	'2025-11-03'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 11, 3), 'end': datetime.date(2025, 11, 7)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-11-07&queue=Incidents&start=2025-11-03' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6869, rt_number=56303, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-03 00:00:06, last_txn_id=0>, <Ticket(id=6864, rt_number=56298, queue=Incidents, subject=SAN1 HDD failure , ticket_status=closed, client=OpenCorporates, priority=71, created=2025-11-01 04:15:48, last_txn_id=0>, <Ticket(id=6876, rt_number=56310, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-04 00:00:03, last_txn_id=0>, <Ticket(id=6859, rt_number=56293, queue=Incidents, subject=ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=42, created=2025-10-30 20:33:28, last_txn_id=0>, <Ticket(id=6895, rt_number=56329, queue=Incidents, subject=Kahootz monitoring still active in Karma, ticket_status=closed, client=Internal, priority=41, created=2025-11-04 15:49:19, last_txn_id=0>, <Ticket(id=6898, rt_number=56332, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal, ticket_status=closed, client=Internal, priority=51, created=2025-11-05 08:07:20, last_txn_id=0>, <Ticket(id=6896, rt_number=56330, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-05 00:00:03, last_txn_id=0>, <Ticket(id=6890, rt_number=56324, queue=Incidents, subject=saltd.service failed on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-11-04 12:39:19, last_txn_id=0>, <Ticket(id=6873, rt_number=56307, queue=Incidents, subject=duffman.sucden.co.uk configuration stuck, ticket_status=closed, client=Sucden, priority=51, created=2025-11-03 08:27:28, last_txn_id=0>, <Ticket(id=6892, rt_number=56326, queue=Incidents, subject=Storage alert: /home on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2025-11-04 12:47:19, last_txn_id=0>, <Ticket(id=6902, rt_number=56336, queue=Incidents, subject=crylonlis2024.crystal.local config failing, ticket_status=closed, client=Crystal Units, priority=61, created=2025-11-05 13:58:41, last_txn_id=0>, <Ticket(id=6866, rt_number=56300, queue=Incidents, subject=CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=82, created=2025-11-01 13:55:10, last_txn_id=0>, <Ticket(id=6908, rt_number=56342, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-06 00:00:03, last_txn_id=0>, <Ticket(id=6907, rt_number=56341, queue=Incidents, subject=AQL servers offline, ticket_status=closed, client=Quickline, priority=71, created=2025-11-05 19:31:14, last_txn_id=0>, <Ticket(id=6909, rt_number=56343, queue=Incidents, subject=geograph/prod node swaps, ticket_status=closed, client=Geograph, priority=51, created=2025-11-06 08:24:06, last_txn_id=0>, <Ticket(id=6919, rt_number=56353, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-07 00:00:03, last_txn_id=0>, <Ticket(id=6911, rt_number=56345, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2025-11-06 09:39:43, last_txn_id=0>, <Ticket(id=6888, rt_number=56322, queue=Incidents, subject=Backups to Thames from Mersey, ticket_status=closed, client=Internal, priority=2, created=2025-11-04 11:48:49, last_txn_id=0>, <Ticket(id=6905, rt_number=56339, queue=Incidents, subject=UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-11-05 15:27:25, last_txn_id=0>, <Ticket(id=6924, rt_number=56358, queue=Incidents, subject=Disk usage alert, ticket_status=resolved, client=Internal, priority=0, created=2025-11-07 10:12:36, last_txn_id=0>, <Ticket(id=6891, rt_number=56325, queue=Incidents, subject=Storage alert: /srv/software on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-11-04 12:44:30, last_txn_id=0>, <Ticket(id=6889, rt_number=56323, queue=Incidents, subject=Backup issues, ticket_status=resolved, client=Internal, priority=0, created=2025-11-04 11:51:15, last_txn_id=0>]

Ticket resolution report for Incidents

03 Nov - 07 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions