Ticket resolution report for Incidents

06 Oct - 07 Nov

RT	Created	Closed	Resolution time	Client	Subject
56123	03 Oct, 08:18	06 Oct, 08:20	1.00d	Top To Toe	WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56136	06 Oct, 00:00	06 Oct, 08:57	0.10d	Internal	Check for Security Notices and System Updates
56146	07 Oct, 00:00	07 Oct, 09:06	0.11d	Internal	Check for Security Notices and System Updates
56149	07 Oct, 08:15	07 Oct, 09:54	0.16d	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
56153	07 Oct, 17:32	08 Oct, 09:22	0.18d	NFW	Server unreachable: nfwgs2.nfw.internal
56155	08 Oct, 00:00	08 Oct, 09:24	0.14d	Internal	Check for Security Notices and System Updates
56139	06 Oct, 09:45	08 Oct, 10:00	2.03d	Crystal Units	CRITICAL: Backy2 Backups on crylonlis001.crystal.local
56131	04 Oct, 09:21	08 Oct, 13:15	2.53d	AskBio	DataVita Power issues
55877	15 Sep, 09:05	08 Oct, 15:17	17.62d	Koinex	Storage alert: /nas on koinexserver.home
56150	07 Oct, 08:20	08 Oct, 15:29	1.72d	Internal	CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal
56162	09 Oct, 00:00	09 Oct, 09:08	0.11d	Internal	Check for Security Notices and System Updates
56170	10 Oct, 00:00	10 Oct, 08:50	0.08d	Internal	Check for Security Notices and System Updates
56175	11 Oct, 09:47	13 Oct, 08:20	0.03d	Sucden	CRITICAL: System Health: NTP on multiple systems
56178	13 Oct, 08:14	13 Oct, 08:28	0.02d	Sucden	interstar01/02.sucden.co.uk configuration issue
56176	13 Oct, 00:00	13 Oct, 09:09	0.12d	Internal	Check for Security Notices and System Updates
56182	13 Oct, 10:55	13 Oct, 11:53	0.10d	ERF Electrical	Out of date WordPress Version \| weblive.erfelectrical.co.uk
56187	13 Oct, 15:43	13 Oct, 15:47	0.01d	Sucden	Puppet not functioning on ben.sucden.co.uk
56188	14 Oct, 00:00	14 Oct, 08:41	0.07d	Internal	Check for Security Notices and System Updates
56185	13 Oct, 15:37	14 Oct, 10:24	0.48d	Koinex	Server down
56186	13 Oct, 15:39	14 Oct, 10:25	0.48d	Azura	No opentrk transactions on ocado*
56199	15 Oct, 00:00	15 Oct, 08:39	0.07d	Internal	Check for Security Notices and System Updates
56184	13 Oct, 15:03	15 Oct, 11:59	1.69d	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56202	16 Oct, 00:00	16 Oct, 08:49	0.08d	Internal	Check for Security Notices and System Updates
56203	16 Oct, 09:57	16 Oct, 10:17	0.03d	eTherapeutics	Platform production pod not ready: interactome
56116	02 Oct, 10:20	16 Oct, 11:51	10.15d	AskBio	Frozen mail on talisker.synpromics.com
56207	16 Oct, 14:59	16 Oct, 15:21	0.04d	BD Group	api/portal.bdgroup.co.uk HTTP/HTTPS timeouts
56208	16 Oct, 15:42	16 Oct, 16:09	0.04d	BD Group	portal/api.bdgroup.co.uk HTTP/S timeouts
56209	17 Oct, 00:00	17 Oct, 09:02	0.10d	Internal	Check for Security Notices and System Updates
56215	18 Oct, 08:38	18 Oct, 09:50	-	Sucden	NTP Offset
56217	20 Oct, 00:00	20 Oct, 09:34	0.16d	Internal	Check for Security Notices and System Updates
56183	13 Oct, 14:22	20 Oct, 09:39	4.53d	Sucden	Storage alert: /home on duffman.sucden.co.uk
56181	13 Oct, 10:46	20 Oct, 11:08	5.04d	Entrepreneurs Circle	Out of date WordPress Versions \| srv.entrepreneurscircle.org
56224	20 Oct, 13:22	20 Oct, 13:55	0.06d	Geograph	geograph/harbor volume filling up
56226	21 Oct, 00:00	21 Oct, 08:46	0.08d	Internal	Check for Security Notices and System Updates
56228	21 Oct, 08:02	21 Oct, 09:17	0.13d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk service failure
56225	20 Oct, 16:51	21 Oct, 10:17	0.34d	AskBio	/weka on Coll
56220	20 Oct, 07:24	21 Oct, 12:29	1.45d	AskBio	DNS (10.193.220.5) inaccessible
56233	22 Oct, 00:00	22 Oct, 08:45	0.08d	Internal	Check for Security Notices and System Updates
56235	22 Oct, 08:29	22 Oct, 10:01	0.15d	Globecast	DOWN: gcukscheddb01/02/dev.globecastne.com
56234	22 Oct, 08:25	22 Oct, 12:09	0.37d	OGT	Rodney1.internal.ogtip.com restic backups for manuel-ngs failed
56245	22 Oct, 15:44	22 Oct, 16:22	0.06d	Geograph	CRITICAL: HTTP: Gitlab Landing HTTPS on gitlab.cloud.geograph.org.uk
56190	14 Oct, 08:31	22 Oct, 16:33	6.80d	NFW	nfwgs2.nfw.internal check timeouts
56246	23 Oct, 00:00	23 Oct, 08:51	0.09d	Internal	Check for Security Notices and System Updates
56222	20 Oct, 09:48	23 Oct, 09:37	2.98d	Entrepreneurs Circle	srv.entrepreneurscircle.org disk usage on /var/mail
56240	22 Oct, 09:52	23 Oct, 15:33	1.57d	Rotastat	DOWN: gallus.rotastat.com
56250	24 Oct, 00:00	24 Oct, 08:58	0.10d	Internal	Check for Security Notices and System Updates
56253	24 Oct, 09:36	24 Oct, 10:46	0.12d	Geograph	geograph/prod node issues
56232	21 Oct, 13:43	24 Oct, 15:24	3.17d	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56260	27 Oct, 00:00	27 Oct, 08:31	0.05d	Internal	Check for Security Notices and System Updates
56255	24 Oct, 10:37	27 Oct, 10:37	1.00d	ITC Compliance	DC UPS Battery notice
56256	24 Oct, 10:39	27 Oct, 10:37	1.00d	OGT	DC UPS Battery notice
56254	24 Oct, 10:33	27 Oct, 10:37	1.01d	JISC	DC UPS Battery notice
56204	16 Oct, 10:02	27 Oct, 11:03	7.10d	ETX	Kustomization not Ready: eks-staging-nextflow-tower
56262	27 Oct, 08:50	27 Oct, 14:14	0.54d	Geograph	geograph/prod/harbor persistent volume filling up
56267	28 Oct, 00:00	28 Oct, 08:32	0.05d	Internal	Check for Security Notices and System Updates
56266	27 Oct, 19:45	28 Oct, 08:40	0.07d	Internal	CRITICAL: icinga2-config on towy2.tiger-computing.co.uk
56280	29 Oct, 00:00	29 Oct, 09:05	0.11d	Internal	Check for Security Notices and System Updates
56270	28 Oct, 08:04	29 Oct, 09:07	1.11d	Trident Honda	vmsvr1.trident.lan borgmatic backups failure
56265	27 Oct, 15:46	29 Oct, 11:50	1.61d	AskBio	Storage alert: /home on talisker.synpromics.com
56279	28 Oct, 18:25	29 Oct, 12:11	0.42d	Tangram	AWS Site-to-Site VPN: Tunnel
56285	30 Oct, 00:00	30 Oct, 09:17	0.13d	Internal	Check for Security Notices and System Updates
56282	29 Oct, 08:43	30 Oct, 09:43	1.10d	Cirencester College	Cirencester power issue
56286	30 Oct, 08:08	30 Oct, 10:40	0.25d	Tangram	dgx2 site to site VPN
56294	31 Oct, 00:00	31 Oct, 08:41	0.07d	Internal	Check for Security Notices and System Updates
56292	30 Oct, 15:19	31 Oct, 08:56	0.36d	Tusk IC	mammoth.tusknet volume usage on /srv/software
56284	29 Oct, 22:27	31 Oct, 11:03	1.31d	OpenCorporates	knowledge.opencorporates.com - Timeout (no headers received)
56303	03 Nov, 00:00	03 Nov, 09:18	0.13d	Internal	Check for Security Notices and System Updates
56298	01 Nov, 04:15	03 Nov, 14:42	0.67d	OpenCorporates	SAN1 HDD failure
56310	04 Nov, 00:00	04 Nov, 08:52	0.09d	Internal	Check for Security Notices and System Updates
56293	30 Oct, 20:33	04 Nov, 12:10	2.42d	Internal	ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia)
56329	04 Nov, 15:49	04 Nov, 16:27	0.06d	Internal	Kahootz monitoring still active in Karma
56332	05 Nov, 08:07	05 Nov, 08:42	0.06d	Internal	CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal
56330	05 Nov, 00:00	05 Nov, 09:05	0.11d	Internal	Check for Security Notices and System Updates
56324	04 Nov, 12:39	05 Nov, 09:37	0.70d	Tusk IC	saltd.service failed on mammoth.tusknet
56307	03 Nov, 08:27	05 Nov, 10:24	2.19d	Sucden	duffman.sucden.co.uk configuration stuck
56326	04 Nov, 12:47	05 Nov, 11:27	0.87d	Rotastat	Storage alert: /home on gallus.rotastat.com
56336	05 Nov, 13:58	06 Nov, 08:40	0.47d	Crystal Units	crylonlis2024.crystal.local config failing
56300	01 Nov, 13:55	06 Nov, 08:46	3.08d	BD Group	CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56342	06 Nov, 00:00	06 Nov, 08:52	0.09d	Internal	Check for Security Notices and System Updates
56341	05 Nov, 19:31	06 Nov, 12:44	0.47d	Quickline	AQL servers offline
56343	06 Nov, 08:24	06 Nov, 15:42	0.73d	Geograph	geograph/prod node swaps
56353	07 Nov, 00:00	07 Nov, 09:06	0.11d	Internal	Check for Security Notices and System Updates
56345	06 Nov, 09:39	07 Nov, 09:16	0.96d	OGT	WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com
56322	04 Nov, 11:48	07 Nov, 09:58	2.82d	Internal	Backups to Thames from Mersey
56339	05 Nov, 15:27	07 Nov, 09:59	1.45d	AskBio	UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com
56358	07 Nov, 10:12	07 Nov, 10:13	0.00d	Internal	Disk usage alert
56325	04 Nov, 12:44	07 Nov, 11:10	2.84d	Tusk IC	Storage alert: /srv/software on mammoth.tusknet
56323	04 Nov, 11:51	07 Nov, 12:20	3.05d	Internal	Backup issues

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	71.135 msec
System CPU time	3.927 msec
Total CPU time	75.062 msec
Elapsed time	85.206 msec
Context switches	25 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-07&queue=Incidents&start=2025-10-06
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-11-07'
'queue'	'Incidents'
'start'	'2025-10-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 10, 6), 'end': datetime.date(2025, 11, 7)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-11-07&queue=Incidents&start=2025-10-06' [GET]>
tickets	[<Ticket(id=6688, rt_number=56123, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-10-03 08:18:50, last_txn_id=0>, <Ticket(id=6702, rt_number=56136, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-06 00:00:06, last_txn_id=0>, <Ticket(id=6712, rt_number=56146, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-07 00:00:02, last_txn_id=0>, <Ticket(id=6715, rt_number=56149, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=61, created=2025-10-07 08:15:58, last_txn_id=0>, <Ticket(id=6719, rt_number=56153, queue=Incidents, subject=Server unreachable: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=61, created=2025-10-07 17:32:20, last_txn_id=0>, <Ticket(id=6721, rt_number=56155, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-08 00:00:02, last_txn_id=0>, <Ticket(id=6705, rt_number=56139, queue=Incidents, subject=CRITICAL: Backy2 Backups on crylonlis001.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2025-10-06 09:45:07, last_txn_id=0>, <Ticket(id=6697, rt_number=56131, queue=Incidents, subject=DataVita Power issues, ticket_status=closed, client=AskBio, priority=81, created=2025-10-04 09:21:28, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6716, rt_number=56150, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal, ticket_status=closed, client=Internal, priority=51, created=2025-10-07 08:20:19, last_txn_id=0>, <Ticket(id=6728, rt_number=56162, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-09 00:00:02, last_txn_id=0>, <Ticket(id=6736, rt_number=56170, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-10 00:00:02, last_txn_id=0>, <Ticket(id=6741, rt_number=56175, queue=Incidents, subject=CRITICAL: System Health: NTP on multiple systems , ticket_status=closed, client=Sucden, priority=71, created=2025-10-11 09:47:03, last_txn_id=0>, <Ticket(id=6744, rt_number=56178, queue=Incidents, subject=interstar01/02.sucden.co.uk configuration issue, ticket_status=closed, client=Sucden, priority=41, created=2025-10-13 08:14:10, last_txn_id=0>, <Ticket(id=6742, rt_number=56176, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-13 00:00:03, last_txn_id=0>, <Ticket(id=6748, rt_number=56182, queue=Incidents, subject=Out of date WordPress Version \| weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-10-13 10:55:58, last_txn_id=0>, <Ticket(id=6753, rt_number=56187, queue=Incidents, subject=Puppet not functioning on ben.sucden.co.uk, ticket_status=closed, client=Sucden, priority=51, created=2025-10-13 15:43:37, last_txn_id=0>, <Ticket(id=6754, rt_number=56188, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-14 00:00:02, last_txn_id=0>, <Ticket(id=6751, rt_number=56185, queue=Incidents, subject=Server down, ticket_status=closed, client=Koinex, priority=61, created=2025-10-13 15:37:31, last_txn_id=0>, <Ticket(id=6752, rt_number=56186, queue=Incidents, subject=No opentrk transactions on ocado*, ticket_status=closed, client=Azura, priority=61, created=2025-10-13 15:39:59, last_txn_id=0>, <Ticket(id=6765, rt_number=56199, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-15 00:00:04, last_txn_id=0>, <Ticket(id=6750, rt_number=56184, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-10-13 15:03:03, last_txn_id=0>, <Ticket(id=6768, rt_number=56202, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-16 00:00:02, last_txn_id=0>, <Ticket(id=6769, rt_number=56203, queue=Incidents, subject=Platform production pod not ready: interactome, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-10-16 09:57:56, last_txn_id=0>, <Ticket(id=6681, rt_number=56116, queue=Incidents, subject=Frozen mail on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-10-02 10:20:11, last_txn_id=0>, <Ticket(id=6773, rt_number=56207, queue=Incidents, subject=api/portal.bdgroup.co.uk HTTP/HTTPS timeouts, ticket_status=closed, client=BD Group, priority=51, created=2025-10-16 14:59:25, last_txn_id=0>, <Ticket(id=6774, rt_number=56208, queue=Incidents, subject=portal/api.bdgroup.co.uk HTTP/S timeouts, ticket_status=closed, client=BD Group, priority=51, created=2025-10-16 15:42:52, last_txn_id=0>, <Ticket(id=6775, rt_number=56209, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-17 00:00:02, last_txn_id=0>, <Ticket(id=6781, rt_number=56215, queue=Incidents, subject=NTP Offset, ticket_status=closed, client=Sucden, priority=50, created=2025-10-18 08:38:13, last_txn_id=0>, <Ticket(id=6783, rt_number=56217, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-20 00:00:02, last_txn_id=0>, <Ticket(id=6749, rt_number=56183, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=42, created=2025-10-13 14:22:45, last_txn_id=0>, <Ticket(id=6747, rt_number=56181, queue=Incidents, subject=Out of date WordPress Versions \| srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-10-13 10:46:33, last_txn_id=0>, <Ticket(id=6790, rt_number=56224, queue=Incidents, subject=geograph/harbor volume filling up, ticket_status=closed, client=Geograph, priority=51, created=2025-10-20 13:22:12, last_txn_id=0>, <Ticket(id=6792, rt_number=56226, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-21 00:00:02, last_txn_id=0>, <Ticket(id=6794, rt_number=56228, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk service failure, ticket_status=closed, client=Gravytrain, priority=41, created=2025-10-21 08:02:10, last_txn_id=0>, <Ticket(id=6791, rt_number=56225, queue=Incidents, subject=/weka on Coll, ticket_status=closed, client=AskBio, priority=51, created=2025-10-20 16:51:38, last_txn_id=0>, <Ticket(id=6786, rt_number=56220, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=1, created=2025-10-20 07:24:53, last_txn_id=0>, <Ticket(id=6799, rt_number=56233, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-22 00:00:02, last_txn_id=0>, <Ticket(id=6801, rt_number=56235, queue=Incidents, subject=DOWN: gcukscheddb01/02/dev.globecastne.com, ticket_status=closed, client=Globecast, priority=61, created=2025-10-22 08:29:52, last_txn_id=0>, <Ticket(id=6800, rt_number=56234, queue=Incidents, subject=Rodney1.internal.ogtip.com restic backups for manuel-ngs failed, ticket_status=closed, client=OGT, priority=51, created=2025-10-22 08:25:47, last_txn_id=0>, <Ticket(id=6811, rt_number=56245, queue=Incidents, subject=CRITICAL: HTTP: Gitlab Landing HTTPS on gitlab.cloud.geograph.org.uk, ticket_status=closed, client=Geograph, priority=61, created=2025-10-22 15:44:29, last_txn_id=0>, <Ticket(id=6756, rt_number=56190, queue=Incidents, subject=nfwgs2.nfw.internal check timeouts, ticket_status=closed, client=NFW, priority=52, created=2025-10-14 08:31:01, last_txn_id=0>, <Ticket(id=6812, rt_number=56246, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-23 00:00:02, last_txn_id=0>, <Ticket(id=6788, rt_number=56222, queue=Incidents, subject=srv.entrepreneurscircle.org disk usage on /var/mail, ticket_status=closed, client=Entrepreneurs Circle, priority=72, created=2025-10-20 09:48:08, last_txn_id=0>, <Ticket(id=6806, rt_number=56240, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=61, created=2025-10-22 09:52:18, last_txn_id=0>, <Ticket(id=6816, rt_number=56250, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-24 00:00:02, last_txn_id=0>, <Ticket(id=6819, rt_number=56253, queue=Incidents, subject=geograph/prod node issues, ticket_status=closed, client=Geograph, priority=41, created=2025-10-24 09:36:21, last_txn_id=0>, <Ticket(id=6798, rt_number=56232, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2025-10-21 13:43:32, last_txn_id=0>, <Ticket(id=6826, rt_number=56260, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-27 00:00:04, last_txn_id=0>, <Ticket(id=6821, rt_number=56255, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-10-24 10:37:44, last_txn_id=0>, <Ticket(id=6822, rt_number=56256, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=OGT, priority=51, created=2025-10-24 10:39:32, last_txn_id=0>, <Ticket(id=6820, rt_number=56254, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=JISC, priority=61, created=2025-10-24 10:33:36, last_txn_id=0>, <Ticket(id=6770, rt_number=56204, queue=Incidents, subject=Kustomization not Ready: eks-staging-nextflow-tower, ticket_status=closed, client=ETX, priority=42, created=2025-10-16 10:02:16, last_txn_id=0>, <Ticket(id=6828, rt_number=56262, queue=Incidents, subject=geograph/prod/harbor persistent volume filling up, ticket_status=closed, client=Geograph, priority=51, created=2025-10-27 08:50:33, last_txn_id=0>, <Ticket(id=6833, rt_number=56267, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-28 00:00:03, last_txn_id=0>, <Ticket(id=6832, rt_number=56266, queue=Incidents, subject=CRITICAL: icinga2-config on towy2.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=71, created=2025-10-27 19:45:04, last_txn_id=0>, <Ticket(id=6846, rt_number=56280, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-29 00:00:03, last_txn_id=0>, <Ticket(id=6836, rt_number=56270, queue=Incidents, subject=vmsvr1.trident.lan borgmatic backups failure, ticket_status=closed, client=Trident Honda, priority=51, created=2025-10-28 08:04:34, last_txn_id=0>, <Ticket(id=6831, rt_number=56265, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-10-27 15:46:20, last_txn_id=0>, <Ticket(id=6845, rt_number=56279, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel, ticket_status=closed, client=Tangram, priority=61, created=2025-10-28 18:25:30, last_txn_id=0>, <Ticket(id=6851, rt_number=56285, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-30 00:00:03, last_txn_id=0>, <Ticket(id=6848, rt_number=56282, queue=Incidents, subject=Cirencester power issue, ticket_status=closed, client=Cirencester College, priority=51, created=2025-10-29 08:43:57, last_txn_id=0>, <Ticket(id=6852, rt_number=56286, queue=Incidents, subject=dgx2 site to site VPN, ticket_status=closed, client=Tangram, priority=51, created=2025-10-30 08:08:38, last_txn_id=0>, <Ticket(id=6860, rt_number=56294, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-31 00:00:03, last_txn_id=0>, <Ticket(id=6858, rt_number=56292, queue=Incidents, subject=mammoth.tusknet volume usage on /srv/software, ticket_status=closed, client=Tusk IC, priority=51, created=2025-10-30 15:19:30, last_txn_id=0>, <Ticket(id=6850, rt_number=56284, queue=Incidents, subject= knowledge.opencorporates.com - Timeout (no headers received), ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-29 22:27:16, last_txn_id=0>, <Ticket(id=6869, rt_number=56303, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-03 00:00:06, last_txn_id=0>, <Ticket(id=6864, rt_number=56298, queue=Incidents, subject=SAN1 HDD failure , ticket_status=closed, client=OpenCorporates, priority=71, created=2025-11-01 04:15:48, last_txn_id=0>, <Ticket(id=6876, rt_number=56310, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-04 00:00:03, last_txn_id=0>, <Ticket(id=6859, rt_number=56293, queue=Incidents, subject=ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=42, created=2025-10-30 20:33:28, last_txn_id=0>, <Ticket(id=6895, rt_number=56329, queue=Incidents, subject=Kahootz monitoring still active in Karma, ticket_status=closed, client=Internal, priority=41, created=2025-11-04 15:49:19, last_txn_id=0>, <Ticket(id=6898, rt_number=56332, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal, ticket_status=closed, client=Internal, priority=51, created=2025-11-05 08:07:20, last_txn_id=0>, <Ticket(id=6896, rt_number=56330, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-05 00:00:03, last_txn_id=0>, <Ticket(id=6890, rt_number=56324, queue=Incidents, subject=saltd.service failed on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-11-04 12:39:19, last_txn_id=0>, <Ticket(id=6873, rt_number=56307, queue=Incidents, subject=duffman.sucden.co.uk configuration stuck, ticket_status=closed, client=Sucden, priority=51, created=2025-11-03 08:27:28, last_txn_id=0>, <Ticket(id=6892, rt_number=56326, queue=Incidents, subject=Storage alert: /home on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2025-11-04 12:47:19, last_txn_id=0>, <Ticket(id=6902, rt_number=56336, queue=Incidents, subject=crylonlis2024.crystal.local config failing, ticket_status=closed, client=Crystal Units, priority=61, created=2025-11-05 13:58:41, last_txn_id=0>, <Ticket(id=6866, rt_number=56300, queue=Incidents, subject=CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=82, created=2025-11-01 13:55:10, last_txn_id=0>, <Ticket(id=6908, rt_number=56342, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-06 00:00:03, last_txn_id=0>, <Ticket(id=6907, rt_number=56341, queue=Incidents, subject=AQL servers offline, ticket_status=closed, client=Quickline, priority=71, created=2025-11-05 19:31:14, last_txn_id=0>, <Ticket(id=6909, rt_number=56343, queue=Incidents, subject=geograph/prod node swaps, ticket_status=closed, client=Geograph, priority=51, created=2025-11-06 08:24:06, last_txn_id=0>, <Ticket(id=6919, rt_number=56353, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-07 00:00:03, last_txn_id=0>, <Ticket(id=6911, rt_number=56345, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2025-11-06 09:39:43, last_txn_id=0>, <Ticket(id=6888, rt_number=56322, queue=Incidents, subject=Backups to Thames from Mersey, ticket_status=closed, client=Internal, priority=2, created=2025-11-04 11:48:49, last_txn_id=0>, <Ticket(id=6905, rt_number=56339, queue=Incidents, subject=UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-11-05 15:27:25, last_txn_id=0>, <Ticket(id=6924, rt_number=56358, queue=Incidents, subject=Disk usage alert, ticket_status=resolved, client=Internal, priority=0, created=2025-11-07 10:12:36, last_txn_id=0>, <Ticket(id=6891, rt_number=56325, queue=Incidents, subject=Storage alert: /srv/software on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-11-04 12:44:30, last_txn_id=0>, <Ticket(id=6889, rt_number=56323, queue=Incidents, subject=Backup issues, ticket_status=resolved, client=Internal, priority=0, created=2025-11-04 11:51:15, last_txn_id=0>]

Ticket resolution report for Incidents

06 Oct - 07 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions