Ticket resolution report for Incidents

27 Oct - 31 Oct

RT	Created	Closed	Resolution time	Client	Subject
56260	27 Oct, 00:00	27 Oct, 08:31	0.05d	Internal	Check for Security Notices and System Updates
56255	24 Oct, 10:37	27 Oct, 10:37	1.00d	ITC Compliance	DC UPS Battery notice
56256	24 Oct, 10:39	27 Oct, 10:37	1.00d	OGT	DC UPS Battery notice
56254	24 Oct, 10:33	27 Oct, 10:37	1.01d	JISC	DC UPS Battery notice
56204	16 Oct, 10:02	27 Oct, 11:03	7.10d	ETX	Kustomization not Ready: eks-staging-nextflow-tower
56262	27 Oct, 08:50	27 Oct, 14:14	0.54d	Geograph	geograph/prod/harbor persistent volume filling up
56267	28 Oct, 00:00	28 Oct, 08:32	0.05d	Internal	Check for Security Notices and System Updates
56266	27 Oct, 19:45	28 Oct, 08:40	0.07d	Internal	CRITICAL: icinga2-config on towy2.tiger-computing.co.uk
56280	29 Oct, 00:00	29 Oct, 09:05	0.11d	Internal	Check for Security Notices and System Updates
56270	28 Oct, 08:04	29 Oct, 09:07	1.11d	Trident Honda	vmsvr1.trident.lan borgmatic backups failure
56265	27 Oct, 15:46	29 Oct, 11:50	1.61d	AskBio	Storage alert: /home on talisker.synpromics.com
56279	28 Oct, 18:25	29 Oct, 12:11	0.42d	Tangram	AWS Site-to-Site VPN: Tunnel
56285	30 Oct, 00:00	30 Oct, 09:17	0.13d	Internal	Check for Security Notices and System Updates
56282	29 Oct, 08:43	30 Oct, 09:43	1.10d	Cirencester College	Cirencester power issue
56286	30 Oct, 08:08	30 Oct, 10:40	0.25d	Tangram	dgx2 site to site VPN
56294	31 Oct, 00:00	31 Oct, 08:41	0.07d	Internal	Check for Security Notices and System Updates
56292	30 Oct, 15:19	31 Oct, 08:56	0.36d	Tusk IC	mammoth.tusknet volume usage on /srv/software
56284	29 Oct, 22:27	31 Oct, 11:03	1.31d	OpenCorporates	knowledge.opencorporates.com - Timeout (no headers received)

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	8.650 msec
System CPU time	0.068 msec
Total CPU time	8.718 msec
Elapsed time	14.192 msec
Context switches	7 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-31&queue=Incidents&start=2025-10-27
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-31'
'queue'	'Incidents'
'start'	'2025-10-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 10, 27), 'end': datetime.date(2025, 10, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-10-31&queue=Incidents&start=2025-10-27' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6826, rt_number=56260, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-27 00:00:04, last_txn_id=0>, <Ticket(id=6821, rt_number=56255, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-10-24 10:37:44, last_txn_id=0>, <Ticket(id=6822, rt_number=56256, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=OGT, priority=51, created=2025-10-24 10:39:32, last_txn_id=0>, <Ticket(id=6820, rt_number=56254, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=JISC, priority=61, created=2025-10-24 10:33:36, last_txn_id=0>, <Ticket(id=6770, rt_number=56204, queue=Incidents, subject=Kustomization not Ready: eks-staging-nextflow-tower, ticket_status=closed, client=ETX, priority=42, created=2025-10-16 10:02:16, last_txn_id=0>, <Ticket(id=6828, rt_number=56262, queue=Incidents, subject=geograph/prod/harbor persistent volume filling up, ticket_status=closed, client=Geograph, priority=51, created=2025-10-27 08:50:33, last_txn_id=0>, <Ticket(id=6833, rt_number=56267, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-28 00:00:03, last_txn_id=0>, <Ticket(id=6832, rt_number=56266, queue=Incidents, subject=CRITICAL: icinga2-config on towy2.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=71, created=2025-10-27 19:45:04, last_txn_id=0>, <Ticket(id=6846, rt_number=56280, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-29 00:00:03, last_txn_id=0>, <Ticket(id=6836, rt_number=56270, queue=Incidents, subject=vmsvr1.trident.lan borgmatic backups failure, ticket_status=closed, client=Trident Honda, priority=51, created=2025-10-28 08:04:34, last_txn_id=0>, <Ticket(id=6831, rt_number=56265, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-10-27 15:46:20, last_txn_id=0>, <Ticket(id=6845, rt_number=56279, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel, ticket_status=closed, client=Tangram, priority=61, created=2025-10-28 18:25:30, last_txn_id=0>, <Ticket(id=6851, rt_number=56285, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-30 00:00:03, last_txn_id=0>, <Ticket(id=6848, rt_number=56282, queue=Incidents, subject=Cirencester power issue, ticket_status=closed, client=Cirencester College, priority=51, created=2025-10-29 08:43:57, last_txn_id=0>, <Ticket(id=6852, rt_number=56286, queue=Incidents, subject=dgx2 site to site VPN, ticket_status=closed, client=Tangram, priority=51, created=2025-10-30 08:08:38, last_txn_id=0>, <Ticket(id=6860, rt_number=56294, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-31 00:00:03, last_txn_id=0>, <Ticket(id=6858, rt_number=56292, queue=Incidents, subject=mammoth.tusknet volume usage on /srv/software, ticket_status=closed, client=Tusk IC, priority=51, created=2025-10-30 15:19:30, last_txn_id=0>, <Ticket(id=6850, rt_number=56284, queue=Incidents, subject= knowledge.opencorporates.com - Timeout (no headers received), ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-29 22:27:16, last_txn_id=0>]

Ticket resolution report for Incidents

27 Oct - 31 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

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Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions