Ticket resolution report for Requests

15 Sep - 17 Oct

RT	Created	Closed	Resolution time	Client	Subject
55821	04 Sep, 11:17	15 Sep, 15:05	7.38d	eTherapeutics	Re: GitLab pages TLS failing
55785	29 Aug, 16:22	16 Sep, 12:40	11.63d	OpenCorporates	Website Shutdowns
55885	16 Sep, 00:00	16 Sep, 15:52	0.79d	Internal	Weekly checks
55858	11 Sep, 08:34	18 Sep, 09:04	5.05d	Tusk IC	DOWN: elephant.tusknet
55886	16 Sep, 07:57	18 Sep, 09:12	2.12d	JISC	OpenAthens L01 and l02 patching
55783	29 Aug, 12:25	22 Sep, 08:45	15.63d	ITC Compliance	Felly Oro
55898	17 Sep, 11:46	22 Sep, 10:14	2.85d	OpenCorporates	Server Access review
55907	20 Sep, 12:03	22 Sep, 10:21	0.24d	ITC Compliance	Bence Kozma
55882	15 Sep, 17:04	22 Sep, 11:47	4.47d	Globecast	/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55895	16 Sep, 16:43	22 Sep, 12:59	3.63d	AskBio	Docker clean up
55913	22 Sep, 10:33	22 Sep, 13:35	0.30d	OpenCorporates	memcached servers
55862	11 Sep, 14:50	22 Sep, 13:38	6.88d	OpenCorporates	Scale down lower support
55914	22 Sep, 10:59	22 Sep, 14:07	0.31d	OpenCorporates	redis1.opencorporates.internal
55378	07 Jul, 12:36	22 Sep, 15:47	54.32d	Sucden	Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55868	12 Sep, 14:20	23 Sep, 10:18	6.60d	Cirencester College	New user to access CCOLive server
55735	27 Aug, 11:20	23 Sep, 10:46	18.94d	Cambridge Flow Solutions	Remove client Cambridge Flow Solutions Ltd servers from support
55983	23 Sep, 00:00	23 Sep, 14:56	0.69d	Internal	Weekly checks
55991	23 Sep, 17:53	24 Sep, 08:11	0.03d	Top To Toe	RE: Move database archival script to systemd from cron
55995	24 Sep, 10:50	24 Sep, 12:04	0.12d	OpenCorporates	mesos and docker-reg
55998	24 Sep, 11:14	24 Sep, 12:07	0.09d	OpenCorporates	Server Shut down - static-web1
55901	18 Sep, 09:57	24 Sep, 12:25	4.25d	OpenCorporates	Jupyter Copy files to AWS
55989	23 Sep, 13:11	24 Sep, 14:06	1.09d	eTherapeutics	Upgrade Keycloak, PostgreSQL databases
55992	23 Sep, 17:53	25 Sep, 09:13	1.13d	Top To Toe	RE: Re: Amend DB backup script to dump separate .sql files
55639	13 Aug, 13:37	25 Sep, 09:52	29.63d	Kahootz	Wireguard VPN on iomart infra
55994	24 Sep, 08:44	25 Sep, 11:12	1.25d	OGT	WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com
55892	16 Sep, 15:26	25 Sep, 12:51	6.74d	AskBio	new FireFinch user on servers
55796	01 Sep, 10:47	25 Sep, 15:27	18.47d	Azura	Expiring certificates
55863	11 Sep, 17:52	25 Sep, 15:46	9.79d	Internal	Test restore Request Tracker
55828	06 Sep, 18:49	26 Sep, 11:39	14.37d	ATA Group	pro patching error
56013	26 Sep, 09:47	26 Sep, 13:09	0.34d	OGT	Docker installation request
56014	26 Sep, 13:18	29 Sep, 10:56	0.76d	Kahootz	Changing alert emails in puppet-managed files
56058	29 Sep, 13:54	29 Sep, 15:48	0.19d	OpenCorporates	Sudo Password
56057	29 Sep, 13:51	30 Sep, 11:08	0.73d	OpenCorporates	Website Server Shutdown
55521	28 Jul, 09:28	01 Oct, 11:15	46.18d	JISC	Putting l01 and l02 behind OpenAthens WAF
56109	01 Oct, 12:13	02 Oct, 12:08	0.99d	OpenCorporates	jupyter1 regular sync to s3
56064	30 Sep, 00:00	02 Oct, 13:33	2.56d	Internal	Weekly checks
56120	02 Oct, 16:10	03 Oct, 14:02	0.79d	OpenCorporates	Audit OC infrastructure
55845	09 Sep, 09:29	06 Oct, 09:07	18.96d	Trident Honda	New VM request
56137	06 Oct, 00:00	06 Oct, 09:59	0.20d	Ingeus	Ingeus: login to Azure
55664	15 Aug, 09:56	06 Oct, 10:42	35.08d	OpenCorporates	OC VM Removals
56006	25 Sep, 13:12	06 Oct, 11:29	6.83d	Gravytrain	gravytrain update dev systems (consultancy)
56132	04 Oct, 16:34	06 Oct, 14:12	0.62d	OpenCorporates	CRITICAL: 'disk /var' on 'sec1.opencorporates.internal'
56128	03 Oct, 14:18	06 Oct, 15:02	1.07d	JISC	Urgent rollback
56005	25 Sep, 12:54	06 Oct, 16:48	7.39d	Novadata	Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA
55948	22 Sep, 12:51	06 Oct, 17:14	10.44d	Novadata	cmake and CUDA Toolkit upgrade on linux
55824	05 Sep, 07:44	06 Oct, 21:29	22.00d	Sysdoc	AKS cluster Kubernetes version upgrade
56133	06 Oct, 00:00	07 Oct, 08:33	1.06d	Internal	Quarterly Ouse Failover Test
54878	19 May, 08:36	07 Oct, 10:53	99.23d	AskBio	Gitlab / docker builds in CI
56147	07 Oct, 00:00	07 Oct, 11:23	0.34d	Internal	Purge old client password records
56148	07 Oct, 00:00	07 Oct, 17:08	0.91d	Internal	Weekly checks
56135	06 Oct, 00:00	08 Oct, 10:15	2.23d	Internal	Monthly certificate expiry check
56156	08 Oct, 08:34	08 Oct, 16:34	0.80d	Trident Honda	vmsvr1/2.trident.lan pacemaker resource failure
56158	08 Oct, 10:21	09 Oct, 08:40	0.83d	ATA Group	HPC \| Backup Disk Repair / Busy
56163	09 Oct, 09:15	09 Oct, 10:18	0.10d	Internal	GitLab upgrades (18.4.2)
56124	03 Oct, 08:34	09 Oct, 11:10	4.26d	OpenCorporates	OC exports/deliveries/ data retention
56166	09 Oct, 10:20	09 Oct, 13:09	0.28d	Global Brands	hi
56164	09 Oct, 09:20	09 Oct, 13:58	0.46d	Geograph	Geograph Gitlab upgrade (18.4.2)
56167	09 Oct, 11:58	09 Oct, 15:25	0.34d	Novadata	Arcturus
56165	09 Oct, 09:22	10 Oct, 09:53	1.05d	eTherapeutics	ETX Gitlab upgrade (18.4.2)
56171	10 Oct, 08:46	10 Oct, 10:56	0.22d	NFW	nfwgs2.nfw.internal connection timeouts
56161	08 Oct, 17:26	10 Oct, 11:01	1.36d	ATA Group	RE: question
56172	10 Oct, 08:52	10 Oct, 13:41	0.48d	Kahootz	redis patching
56159	08 Oct, 16:27	10 Oct, 15:45	1.93d	Trident Honda	VM velux
56141	06 Oct, 12:22	13 Oct, 08:40	4.63d	Cirencester College	CCVLE01 OS version
55074	11 Jun, 15:40	13 Oct, 10:06	86.44d	Gravytrain	gravytrain update dev systems
56160	08 Oct, 17:19	13 Oct, 10:46	2.35d	Trident Honda	VM hera root disk
56180	13 Oct, 10:43	13 Oct, 11:33	0.08d	OpenCorporates	Remove DC access for Ayhan
56191	14 Oct, 08:46	14 Oct, 09:03	0.03d	ATA Group	Sandbox
56189	14 Oct, 00:00	14 Oct, 10:09	0.22d	Internal	Weekly checks
56196	14 Oct, 11:59	14 Oct, 13:47	0.18d	ATA Group	SUSE Environment Review
55893	16 Sep, 15:38	14 Oct, 14:26	19.88d	Internal	Expiring GPG Key: Eibhlín O'Dwyer
56201	15 Oct, 14:27	15 Oct, 15:12	0.07d	Geograph	AWS Lambda python3 EOL
56206	16 Oct, 11:57	17 Oct, 10:23	0.84d	Internal	Auxiliary bot servers - Quote request

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	39.908 msec
System CPU time	0.000 msec
Total CPU time	39.908 msec
Elapsed time	52.079 msec
Context switches	18 voluntary, 9 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-17&queue=Requests&start=2025-09-15
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-17'
'queue'	'Requests'
'start'	'2025-09-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 9, 15), 'end': datetime.date(2025, 10, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-10-17&queue=Requests&start=2025-09-15' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6481, rt_number=55821, queue=Requests, subject=Re: GitLab pages TLS failing, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-04 11:17:16, last_txn_id=0>, <Ticket(id=6445, rt_number=55785, queue=Requests, subject=Website Shutdowns, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-08-29 16:22:33, last_txn_id=0>, <Ticket(id=6545, rt_number=55885, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-09-16 00:00:05, last_txn_id=0>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6546, rt_number=55886, queue=Requests, subject=OpenAthens L01 and l02 patching, ticket_status=closed, client=JISC, priority=41, created=2025-09-16 07:57:51, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6558, rt_number=55898, queue=Requests, subject=Server Access review, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-17 11:46:54, last_txn_id=0>, <Ticket(id=6568, rt_number=55907, queue=Requests, subject=Bence Kozma, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-09-20 12:03:35, last_txn_id=0>, <Ticket(id=6542, rt_number=55882, queue=Requests, subject=/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev, ticket_status=closed, client=Globecast, priority=52, created=2025-09-15 17:04:22, last_txn_id=0>, <Ticket(id=6555, rt_number=55895, queue=Requests, subject=Docker clean up, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 16:43:24, last_txn_id=0>, <Ticket(id=6574, rt_number=55913, queue=Requests, subject=memcached servers, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-22 10:33:51, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6575, rt_number=55914, queue=Requests, subject=redis1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-22 10:59:36, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6612, rt_number=55983, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-09-23 00:00:03, last_txn_id=0>, <Ticket(id=6621, rt_number=55991, queue=Requests, subject=RE: Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=0, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6624, rt_number=55995, queue=Requests, subject=mesos and docker-reg, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 10:50:19, last_txn_id=0>, <Ticket(id=6627, rt_number=55998, queue=Requests, subject=Server Shut down - static-web1, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 11:14:03, last_txn_id=0>, <Ticket(id=6561, rt_number=55901, queue=Requests, subject=Jupyter Copy files to AWS, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-18 09:57:01, last_txn_id=0>, <Ticket(id=6618, rt_number=55989, queue=Requests, subject=Upgrade Keycloak, PostgreSQL databases, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-23 13:11:53, last_txn_id=0>, <Ticket(id=6620, rt_number=55992, queue=Requests, subject=RE: Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=6623, rt_number=55994, queue=Requests, subject=WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=21, created=2025-09-24 08:44:12, last_txn_id=0>, <Ticket(id=6552, rt_number=55892, queue=Requests, subject=new FireFinch user on servers, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 15:26:07, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6523, rt_number=55863, queue=Requests, subject=Test restore Request Tracker, ticket_status=closed, client=Internal, priority=3, created=2025-09-11 17:52:29, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=6642, rt_number=56013, queue=Requests, subject=Docker installation request, ticket_status=closed, client=OGT, priority=41, created=2025-09-26 09:47:06, last_txn_id=0>, <Ticket(id=6643, rt_number=56014, queue=Requests, subject=Changing alert emails in puppet-managed files, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-26 13:18:42, last_txn_id=0>, <Ticket(id=6655, rt_number=56058, queue=Requests, subject=Sudo Password, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:54:17, last_txn_id=0>, <Ticket(id=6654, rt_number=56057, queue=Requests, subject=Website Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:51:05, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6674, rt_number=56109, queue=Requests, subject=jupyter1 regular sync to s3, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-01 12:13:15, last_txn_id=0>, <Ticket(id=6661, rt_number=56064, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=42, created=2025-09-30 00:00:05, last_txn_id=0>, <Ticket(id=6685, rt_number=56120, queue=Requests, subject=Audit OC infrastructure, ticket_status=closed, client=OpenCorporates, priority=61, 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<Ticket(id=6694, rt_number=56128, queue=Requests, subject=Urgent rollback, ticket_status=closed, client=JISC, priority=61, created=2025-10-03 14:18:45, last_txn_id=0>, <Ticket(id=6634, rt_number=56005, queue=Requests, subject=Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA, ticket_status=closed, client=Novadata, priority=42, created=2025-09-25 12:54:28, last_txn_id=0>, <Ticket(id=6577, rt_number=55948, queue=Requests, subject=cmake and CUDA Toolkit upgrade on linux, ticket_status=closed, client=Novadata, priority=43, created=2025-09-22 12:51:18, last_txn_id=2404588>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6699, rt_number=56133, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2025-10-06 00:00:02, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, 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<Ticket(id=6731, rt_number=56165, queue=Requests, subject=ETX Gitlab upgrade (18.4.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-09 09:22:04, last_txn_id=0>, <Ticket(id=6737, rt_number=56171, queue=Requests, subject=nfwgs2.nfw.internal connection timeouts, ticket_status=closed, client=NFW, priority=41, created=2025-10-10 08:46:18, last_txn_id=0>, <Ticket(id=6727, rt_number=56161, queue=Requests, subject=RE: question, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 17:26:46, last_txn_id=0>, <Ticket(id=6738, rt_number=56172, queue=Requests, subject=redis patching, ticket_status=closed, client=Kahootz, priority=61, created=2025-10-10 08:52:11, last_txn_id=0>, <Ticket(id=6725, rt_number=56159, queue=Requests, subject=VM velux, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 16:27:17, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6746, rt_number=56180, queue=Requests, subject=Remove DC access for Ayhan, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-13 10:43:39, last_txn_id=0>, <Ticket(id=6757, rt_number=56191, queue=Requests, subject=Sandbox , ticket_status=closed, client=ATA Group, priority=41, created=2025-10-14 08:46:33, last_txn_id=0>, <Ticket(id=6755, rt_number=56189, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-10-14 00:00:04, last_txn_id=0>, <Ticket(id=6762, rt_number=56196, queue=Requests, subject=SUSE Environment Review, ticket_status=closed, client=ATA Group, priority=1, created=2025-10-14 11:59:35, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=6767, rt_number=56201, queue=Requests, subject=AWS Lambda python3 EOL, ticket_status=closed, client=Geograph, priority=41, created=2025-10-15 14:27:47, last_txn_id=0>, <Ticket(id=6772, rt_number=56206, queue=Requests, subject=Auxiliary bot servers - Quote request, ticket_status=closed, client=Internal, priority=1, created=2025-10-16 11:57:46, last_txn_id=0>]

Ticket resolution report for Requests

15 Sep - 17 Oct

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