Ticket resolution report for Incidents

15 Sep - 17 Oct

RT	Created	Closed	Resolution time	Client	Subject
55872	15 Sep, 00:00	15 Sep, 09:57	0.20d	Internal	Check for Security Notices and System Updates
55876	15 Sep, 08:12	15 Sep, 11:21	0.32d	Azura	CRITICAL: System Health: Systemd State on ocado1.opentrk.com
55878	15 Sep, 09:08	15 Sep, 11:41	0.25d	Internal	KubeDeploymentReplicasMismatch in rt \| tcl/avon
55875	15 Sep, 08:08	15 Sep, 12:41	0.45d	OGT	CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com
55884	16 Sep, 00:00	16 Sep, 08:36	0.06d	Internal	Check for Security Notices and System Updates
55883	15 Sep, 17:34	16 Sep, 10:05	0.25d	DLS Plastics	Peterborough site down
55867	12 Sep, 12:30	16 Sep, 15:46	2.33d	Gravytrain	https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress
55874	15 Sep, 05:53	17 Sep, 08:06	2.01d	Kahootz	CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com
55896	17 Sep, 00:00	17 Sep, 08:33	0.06d	Internal	Check for Security Notices and System Updates
55899	18 Sep, 00:00	18 Sep, 08:50	0.08d	Internal	Check for Security Notices and System Updates
55900	18 Sep, 09:20	18 Sep, 13:07	0.38d	Tusk IC	WARNING: NRPE Disk: All Disks on mammoth.tusknet
55904	19 Sep, 00:00	19 Sep, 08:14	0.02d	Internal	Check for Security Notices and System Updates
55897	17 Sep, 11:18	19 Sep, 10:40	1.94d	eTherapeutics	gitlab-toolbox-backup failure
55908	22 Sep, 00:00	22 Sep, 08:19	0.03d	Internal	Check for Security Notices and System Updates
55947	22 Sep, 11:35	22 Sep, 15:06	0.35d	BD Group	CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
55982	23 Sep, 00:00	23 Sep, 08:22	0.04d	Internal	Check for Security Notices and System Updates
55987	23 Sep, 10:09	23 Sep, 13:25	0.33d	NFW	Access network share
55985	23 Sep, 06:10	23 Sep, 13:47	0.58d	BD Group	CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
55986	23 Sep, 08:09	23 Sep, 14:23	0.62d	Crystal Units	CRITICAL: Backy2 Backups on crylonlis002.crystal.local
55993	24 Sep, 00:00	24 Sep, 10:34	0.26d	Internal	Check for Security Notices and System Updates
56000	25 Sep, 00:00	25 Sep, 08:52	0.09d	Internal	Check for Security Notices and System Updates
56011	26 Sep, 00:00	26 Sep, 08:34	0.06d	Internal	Check for Security Notices and System Updates
56020	29 Sep, 00:00	29 Sep, 08:47	0.08d	Internal	Check for Security Notices and System Updates
56063	30 Sep, 00:00	30 Sep, 08:48	0.08d	Internal	Check for Security Notices and System Updates
56016	26 Sep, 15:46	30 Sep, 09:07	1.33d	Tusk IC	Storage alert: /srv/scratch on mammoth.tusknet
56062	29 Sep, 22:33	30 Sep, 10:01	0.20d	Kahootz	Health-check failures
55859	11 Sep, 10:46	30 Sep, 10:58	13.02d	AskBio	Frozen mail on edb-jura.askbio.com
55879	15 Sep, 09:51	30 Sep, 11:06	11.12d	Crystal Units	Storage alert: /lisec on crylonlis2024.crystal.local
56070	30 Sep, 15:19	30 Sep, 15:36	0.03d	Sucden	ben.sucden.co.uk unavailable
56074	01 Oct, 08:38	01 Oct, 09:31	0.09d	OpenCorporates	Manually reported: 503 Errors
56072	01 Oct, 00:00	01 Oct, 11:00	0.30d	Internal	Check for Security Notices and System Updates
56022	29 Sep, 08:11	01 Oct, 11:25	2.32d	Novadata	DOWN: leonis.novadata.internal
56115	02 Oct, 01:45	02 Oct, 08:15	0.03d	AskBio	AskBio connectivity failure
56114	02 Oct, 00:00	02 Oct, 09:08	0.11d	Internal	Check for Security Notices and System Updates
56069	30 Sep, 14:57	02 Oct, 11:24	1.65d	AskBio	Storage alert: /home on talisker.synpromics.com
55984	23 Sep, 01:40	02 Oct, 13:45	7.58d	OpenCorporates	'disk /var/lib/backuppc' on 'backup1.opencorporates.internal'
56012	26 Sep, 09:16	02 Oct, 16:45	4.75d	Internal	Nextcloud not syncing
56122	03 Oct, 00:00	03 Oct, 09:02	0.10d	Internal	Check for Security Notices and System Updates
56125	03 Oct, 08:44	03 Oct, 10:53	0.21d	Gravytrain	CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
56117	02 Oct, 11:57	03 Oct, 12:54	1.09d	OGT	Storage alert: /srv/department on rodney.internal.ogtip.com
56123	03 Oct, 08:18	06 Oct, 08:20	1.00d	Top To Toe	WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56136	06 Oct, 00:00	06 Oct, 08:57	0.10d	Internal	Check for Security Notices and System Updates
56146	07 Oct, 00:00	07 Oct, 09:06	0.11d	Internal	Check for Security Notices and System Updates
56149	07 Oct, 08:15	07 Oct, 09:54	0.16d	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
56153	07 Oct, 17:32	08 Oct, 09:22	0.18d	NFW	Server unreachable: nfwgs2.nfw.internal
56155	08 Oct, 00:00	08 Oct, 09:24	0.14d	Internal	Check for Security Notices and System Updates
56139	06 Oct, 09:45	08 Oct, 10:00	2.03d	Crystal Units	CRITICAL: Backy2 Backups on crylonlis001.crystal.local
56131	04 Oct, 09:21	08 Oct, 13:15	2.53d	AskBio	DataVita Power issues
55877	15 Sep, 09:05	08 Oct, 15:17	17.62d	Koinex	Storage alert: /nas on koinexserver.home
56150	07 Oct, 08:20	08 Oct, 15:29	1.72d	Internal	CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal
56162	09 Oct, 00:00	09 Oct, 09:08	0.11d	Internal	Check for Security Notices and System Updates
56170	10 Oct, 00:00	10 Oct, 08:50	0.08d	Internal	Check for Security Notices and System Updates
56175	11 Oct, 09:47	13 Oct, 08:20	0.03d	Sucden	CRITICAL: System Health: NTP on multiple systems
56178	13 Oct, 08:14	13 Oct, 08:28	0.02d	Sucden	interstar01/02.sucden.co.uk configuration issue
56176	13 Oct, 00:00	13 Oct, 09:09	0.12d	Internal	Check for Security Notices and System Updates
56182	13 Oct, 10:55	13 Oct, 11:53	0.10d	ERF Electrical	Out of date WordPress Version \| weblive.erfelectrical.co.uk
56187	13 Oct, 15:43	13 Oct, 15:47	0.01d	Sucden	Puppet not functioning on ben.sucden.co.uk
56188	14 Oct, 00:00	14 Oct, 08:41	0.07d	Internal	Check for Security Notices and System Updates
56185	13 Oct, 15:37	14 Oct, 10:24	0.48d	Koinex	Server down
56186	13 Oct, 15:39	14 Oct, 10:25	0.48d	Azura	No opentrk transactions on ocado*
56199	15 Oct, 00:00	15 Oct, 08:39	0.07d	Internal	Check for Security Notices and System Updates
56184	13 Oct, 15:03	15 Oct, 11:59	1.69d	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56202	16 Oct, 00:00	16 Oct, 08:49	0.08d	Internal	Check for Security Notices and System Updates
56203	16 Oct, 09:57	16 Oct, 10:17	0.03d	eTherapeutics	Platform production pod not ready: interactome
56116	02 Oct, 10:20	16 Oct, 11:51	10.15d	AskBio	Frozen mail on talisker.synpromics.com
56207	16 Oct, 14:59	16 Oct, 15:21	0.04d	BD Group	api/portal.bdgroup.co.uk HTTP/HTTPS timeouts
56208	16 Oct, 15:42	16 Oct, 16:09	0.04d	BD Group	portal/api.bdgroup.co.uk HTTP/S timeouts
56209	17 Oct, 00:00	17 Oct, 09:02	0.10d	Internal	Check for Security Notices and System Updates

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	74.830 msec
System CPU time	0.034 msec
Total CPU time	74.864 msec
Elapsed time	263.639 msec
Context switches	8 voluntary, 243 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-17&queue=Incidents&start=2025-09-15
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-17'
'queue'	'Incidents'
'start'	'2025-09-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 9, 15), 'end': datetime.date(2025, 10, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-10-17&queue=Incidents&start=2025-09-15' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6532, rt_number=55872, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-15 00:00:04, last_txn_id=0>, <Ticket(id=6536, rt_number=55876, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-09-15 08:12:29, last_txn_id=0>, <Ticket(id=6538, rt_number=55878, queue=Incidents, subject=KubeDeploymentReplicasMismatch in rt \| tcl/avon, ticket_status=closed, client=Internal, priority=41, created=2025-09-15 09:08:39, last_txn_id=0>, <Ticket(id=6535, rt_number=55875, queue=Incidents, subject=CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-09-15 08:08:51, last_txn_id=0>, <Ticket(id=6544, rt_number=55884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-16 00:00:03, last_txn_id=0>, <Ticket(id=6543, rt_number=55883, queue=Incidents, subject=Peterborough site down, ticket_status=closed, client=DLS Plastics, priority=31, created=2025-09-15 17:34:23, last_txn_id=0>, <Ticket(id=6527, rt_number=55867, queue=Incidents, subject=https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress, ticket_status=closed, client=Gravytrain, priority=51, created=2025-09-12 12:30:12, last_txn_id=0>, <Ticket(id=6534, rt_number=55874, queue=Incidents, subject=CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-15 05:53:36, last_txn_id=0>, <Ticket(id=6556, rt_number=55896, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-17 00:00:03, last_txn_id=0>, <Ticket(id=6559, rt_number=55899, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-18 00:00:03, last_txn_id=0>, <Ticket(id=6560, rt_number=55900, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-18 09:20:57, last_txn_id=0>, <Ticket(id=6564, rt_number=55904, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-19 00:00:03, last_txn_id=0>, <Ticket(id=6557, rt_number=55897, queue=Incidents, subject=gitlab-toolbox-backup failure, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-09-17 11:18:16, last_txn_id=0>, <Ticket(id=6569, rt_number=55908, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-22 00:00:02, last_txn_id=0>, <Ticket(id=6576, rt_number=55947, queue=Incidents, subject=CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=51, created=2025-09-22 11:35:06, last_txn_id=0>, <Ticket(id=6611, rt_number=55982, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-23 00:00:02, last_txn_id=0>, <Ticket(id=6616, rt_number=55987, queue=Incidents, subject=Access network share, ticket_status=closed, client=NFW, priority=1, created=2025-09-23 10:09:26, last_txn_id=0>, <Ticket(id=6614, rt_number=55985, queue=Incidents, subject=CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=71, created=2025-09-23 06:10:58, last_txn_id=0>, <Ticket(id=6615, rt_number=55986, queue=Incidents, subject=CRITICAL: Backy2 Backups on crylonlis002.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-09-23 08:09:12, last_txn_id=0>, <Ticket(id=6622, rt_number=55993, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-24 00:00:02, last_txn_id=0>, <Ticket(id=6629, rt_number=56000, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-25 00:00:03, last_txn_id=0>, <Ticket(id=6640, rt_number=56011, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-26 00:00:03, last_txn_id=0>, <Ticket(id=6649, rt_number=56020, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-29 00:00:03, last_txn_id=0>, <Ticket(id=6660, rt_number=56063, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-30 00:00:03, last_txn_id=0>, <Ticket(id=6645, rt_number=56016, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-26 15:46:16, last_txn_id=0>, <Ticket(id=6659, rt_number=56062, queue=Incidents, subject=Health-check failures, ticket_status=closed, client=Kahootz, priority=81, created=2025-09-29 22:33:25, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6539, rt_number=55879, queue=Incidents, subject=Storage alert: /lisec on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2025-09-15 09:51:51, last_txn_id=0>, <Ticket(id=6667, rt_number=56070, queue=Incidents, subject=ben.sucden.co.uk unavailable, ticket_status=closed, client=Sucden, priority=61, created=2025-09-30 15:19:16, last_txn_id=0>, <Ticket(id=6671, rt_number=56074, queue=Incidents, subject=Manually reported: 503 Errors, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-10-01 08:38:52, last_txn_id=0>, <Ticket(id=6669, rt_number=56072, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-01 00:00:03, last_txn_id=0>, <Ticket(id=6651, rt_number=56022, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=41, created=2025-09-29 08:11:18, last_txn_id=0>, <Ticket(id=6680, rt_number=56115, queue=Incidents, subject=AskBio connectivity failure, ticket_status=closed, client=AskBio, priority=81, created=2025-10-02 01:45:39, last_txn_id=0>, <Ticket(id=6679, rt_number=56114, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-02 00:00:03, last_txn_id=0>, <Ticket(id=6666, rt_number=56069, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-09-30 14:57:26, last_txn_id=0>, <Ticket(id=6613, rt_number=55984, queue=Incidents, subject='disk /var/lib/backuppc' on 'backup1.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-23 01:40:38, last_txn_id=0>, <Ticket(id=6641, rt_number=56012, queue=Incidents, subject=Nextcloud not syncing, ticket_status=closed, client=Internal, priority=52, created=2025-09-26 09:16:25, last_txn_id=0>, <Ticket(id=6687, rt_number=56122, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-03 00:00:04, last_txn_id=0>, <Ticket(id=6691, rt_number=56125, queue=Incidents, subject=CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-10-03 08:44:46, last_txn_id=0>, <Ticket(id=6682, rt_number=56117, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-10-02 11:57:41, last_txn_id=0>, <Ticket(id=6688, rt_number=56123, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-10-03 08:18:50, last_txn_id=0>, <Ticket(id=6702, rt_number=56136, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-06 00:00:06, last_txn_id=0>, <Ticket(id=6712, rt_number=56146, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-07 00:00:02, last_txn_id=0>, <Ticket(id=6715, rt_number=56149, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=61, created=2025-10-07 08:15:58, last_txn_id=0>, <Ticket(id=6719, rt_number=56153, queue=Incidents, subject=Server unreachable: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=61, created=2025-10-07 17:32:20, last_txn_id=0>, <Ticket(id=6721, rt_number=56155, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-08 00:00:02, last_txn_id=0>, <Ticket(id=6705, rt_number=56139, queue=Incidents, subject=CRITICAL: Backy2 Backups on crylonlis001.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2025-10-06 09:45:07, last_txn_id=0>, <Ticket(id=6697, rt_number=56131, queue=Incidents, subject=DataVita Power issues, ticket_status=closed, client=AskBio, priority=81, created=2025-10-04 09:21:28, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6716, rt_number=56150, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal, ticket_status=closed, client=Internal, priority=51, created=2025-10-07 08:20:19, last_txn_id=0>, <Ticket(id=6728, rt_number=56162, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-09 00:00:02, last_txn_id=0>, <Ticket(id=6736, rt_number=56170, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-10 00:00:02, last_txn_id=0>, <Ticket(id=6741, rt_number=56175, queue=Incidents, subject=CRITICAL: System Health: NTP on multiple systems , ticket_status=closed, client=Sucden, priority=71, created=2025-10-11 09:47:03, last_txn_id=0>, <Ticket(id=6744, rt_number=56178, queue=Incidents, subject=interstar01/02.sucden.co.uk configuration issue, ticket_status=closed, client=Sucden, priority=41, created=2025-10-13 08:14:10, last_txn_id=0>, <Ticket(id=6742, rt_number=56176, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-13 00:00:03, last_txn_id=0>, <Ticket(id=6748, rt_number=56182, queue=Incidents, subject=Out of date WordPress Version \| weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-10-13 10:55:58, last_txn_id=0>, <Ticket(id=6753, rt_number=56187, queue=Incidents, subject=Puppet not functioning on ben.sucden.co.uk, ticket_status=closed, client=Sucden, priority=51, created=2025-10-13 15:43:37, last_txn_id=0>, <Ticket(id=6754, rt_number=56188, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-14 00:00:02, 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rt_number=56203, queue=Incidents, subject=Platform production pod not ready: interactome, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-10-16 09:57:56, last_txn_id=0>, <Ticket(id=6681, rt_number=56116, queue=Incidents, subject=Frozen mail on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-10-02 10:20:11, last_txn_id=0>, <Ticket(id=6773, rt_number=56207, queue=Incidents, subject=api/portal.bdgroup.co.uk HTTP/HTTPS timeouts, ticket_status=closed, client=BD Group, priority=51, created=2025-10-16 14:59:25, last_txn_id=0>, <Ticket(id=6774, rt_number=56208, queue=Incidents, subject=portal/api.bdgroup.co.uk HTTP/S timeouts, ticket_status=closed, client=BD Group, priority=51, created=2025-10-16 15:42:52, last_txn_id=0>, <Ticket(id=6775, rt_number=56209, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-17 00:00:02, last_txn_id=0>]

Ticket resolution report for Incidents

15 Sep - 17 Oct

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