Ticket resolution report for Requests

11 Aug - 12 Sep

RT	Created	Closed	Resolution time	Client	Subject
55555	31 Jul, 14:06	11 Aug, 09:48	6.57d	Entrepreneurs Circle	EC: How to Get Your Business to £100k Months Webinar
55612	11 Aug, 09:34	11 Aug, 10:07	0.06d	OGT	Disk space
55605	08 Aug, 15:18	11 Aug, 10:24	0.51d	BD Group	UKBF Access
55617	11 Aug, 13:59	11 Aug, 15:04	0.11d	Kahootz	New fileservers
55619	12 Aug, 00:00	12 Aug, 11:16	0.33d	Internal	Weekly checks
55622	12 Aug, 09:16	12 Aug, 12:11	0.29d	Entrepreneurs Circle	Urgent: Access Termination Request for Usama Muhammad
55597	07 Aug, 10:40	12 Aug, 21:06	3.73d	Trident Honda	LDAPS Certificate on vmsvr1/2.trident.lan
55633	13 Aug, 09:08	13 Aug, 09:20	0.02d	Kahootz	Front system apache upgrades
55398	10 Jul, 10:15	13 Aug, 09:49	23.96d	Internal	Certificate expiring: macbook.midnighthax.com
55641	13 Aug, 15:36	13 Aug, 17:02	0.14d	OpenCorporates	GitLab Update Available: v18.2.2
55140	17 Jun, 09:55	13 Aug, 17:19	41.74d	Kahootz	Borg backup objects in Glacier storage class
55636	13 Aug, 11:59	14 Aug, 09:45	0.78d	Internal	GitLab Update Available: v18.2.2
55645	13 Aug, 17:41	14 Aug, 11:34	0.39d	Internal	Upgrade clyde to Debian 13 (trixie)
55504	24 Jul, 10:40	14 Aug, 11:36	15.09d	Internal	Make Puppet work with Suse-based distros
55598	07 Aug, 11:36	14 Aug, 11:38	5.00d	Internal	Redirect website
55652	14 Aug, 11:49	14 Aug, 13:11	0.14d	Internal	Upgrade fleet to Debian 13 (trixie)
55657	14 Aug, 16:02	14 Aug, 17:39	0.16d	Internal	Upgrade towy1 and towy2 to Debian 13 (trixie)
55648	14 Aug, 08:20	15 Aug, 12:27	1.41d	Novadata	leonis.novadata.internal failed services
55098	13 Jun, 16:07	15 Aug, 15:37	44.95d	Gravytrain	Unsupported FTP monitoring
55669	18 Aug, 09:49	18 Aug, 10:17	0.05d	Internal	WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk
55672	18 Aug, 12:00	18 Aug, 12:40	0.07d	Kahootz	Expired password on new user account - urgent
55670	18 Aug, 10:48	18 Aug, 13:45	0.29d	AskBio	gitlab runner resourcing
55676	18 Aug, 15:19	18 Aug, 16:00	0.07d	Internal	[Action required] AWS IAM Identity Center (successor to AWS Single Sign-On) SCIM Access Token Approaching Expiration. [AWS Account: 539247476160]
55640	13 Aug, 14:50	18 Aug, 16:59	3.21d	Internal	Test restore web site
55660	14 Aug, 19:03	19 Aug, 10:07	2.21d	Kahootz	2nd S3 destination for offsite Borgbackup copy
55405	10 Jul, 10:43	19 Aug, 12:04	28.14d	Global Brands	Expiring CA \| Remote User VPN
55577	04 Aug, 11:43	19 Aug, 12:27	11.07d	JISC	Expiring VPN server certificate: ath-lin-prx-l0x
55688	19 Aug, 14:39	19 Aug, 14:48	0.01d	Internal	Add latest EL7 kernel to monitoring
55685	19 Aug, 11:45	19 Aug, 17:36	0.59d	Kahootz	New fileservers question from iomart - urgent
55623	12 Aug, 09:29	20 Aug, 11:50	6.24d	OpenCorporates	https://analysis.opencorporates.com down
55090	13 Jun, 11:26	20 Aug, 12:09	48.07d	Global Brands	Build Claycross guest network
55638	13 Aug, 11:59	20 Aug, 15:22	5.34d	Geograph	GitLab Update Available: v18.2.2
55576	10 Jul, 10:33	20 Aug, 15:34	29.50d	AskBio	Expiring LDAP certificate: edb-lab-skye.askbio.com
55679	19 Aug, 00:00	20 Aug, 15:39	1.77d	Internal	Weekly checks
55575	04 Aug, 11:32	20 Aug, 16:13	12.47d	Internal	Expiring VPN certificate: durin.odwyer.xyz
55686	19 Aug, 12:48	20 Aug, 16:33	1.37d	Lantech	Moodle Update
55637	13 Aug, 11:59	21 Aug, 08:33	5.66d	eTherapeutics	GitLab Update Available: v18.2.2
55680	19 Aug, 08:22	21 Aug, 10:36	2.22d	Gravytrain	prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions
55697	21 Aug, 09:55	21 Aug, 11:11	0.13d	OpenCorporates	OC docker-registries branch
55693	20 Aug, 11:34	21 Aug, 11:38	1.01d	OpenCorporates	OpenCorporates Wildcard Cert Renewed
55699	21 Aug, 11:45	21 Aug, 17:23	0.56d	eTherapeutics	etx/stage node stability
55720	26 Aug, 00:00	26 Aug, 10:20	0.23d	Internal	Weekly checks
55691	20 Aug, 08:26	26 Aug, 10:41	3.22d	Kahootz	Borgbackup question
55683	19 Aug, 11:10	26 Aug, 11:11	4.00d	Kahootz	Wireguard VPN on iomart infra (consultancy)
55705	22 Aug, 09:09	26 Aug, 12:26	1.33d	Kahootz	New users
55659	14 Aug, 17:26	26 Aug, 16:05	6.86d	AskBio	Disk: fstab mounts on talisker.synpromics.com
55530	29 Jul, 10:04	26 Aug, 16:17	19.62d	Kahootz	Kahootz application migration
55681	19 Aug, 08:24	27 Aug, 08:49	5.04d	JISC	OpenAthens server patching
55732	27 Aug, 09:33	27 Aug, 10:52	0.13d	Kahootz	Postfix issues on new iomart VMs
55701	21 Aug, 15:40	27 Aug, 11:13	2.56d	AskBio	Linux Machines
55663	15 Aug, 08:47	28 Aug, 10:13	8.14d	Gravytrain	web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry
55742	28 Aug, 09:53	28 Aug, 11:22	0.15d	Internal	GitLab Update Available: v18.3.1
55717	25 Aug, 16:07	28 Aug, 11:56	2.39d	AskBio	Singularity and dependencies
55741	28 Aug, 08:53	28 Aug, 12:13	0.33d	Kahootz	sudoers on new iomart VMs
55687	19 Aug, 13:06	28 Aug, 13:04	6.00d	Kahootz	Routing on our new Iomart servers
55743	28 Aug, 09:53	28 Aug, 14:46	0.49d	Geograph	GitLab Update Available: v18.3.1
55695	20 Aug, 14:59	28 Aug, 16:00	5.10d	AskBio	PromPT systemd services
55744	28 Aug, 09:53	29 Aug, 10:04	1.02d	eTherapeutics	GitLab Update Available: v18.3.1
55048	09 Jun, 09:58	29 Aug, 13:36	58.36d	Internal	Create a USB-C YubiKey for Abbie
55656	14 Aug, 15:02	29 Aug, 14:41	9.97d	Midnight Hax	Move Keith's systems to a new client
55578	04 Aug, 11:50	29 Aug, 15:13	18.34d	Top To Toe	Expiring VPN certificates: Server & all clients
55731	27 Aug, 08:15	01 Sep, 09:36	3.13d	Rotastat	New User
55791	01 Sep, 00:00	01 Sep, 10:08	0.21d	Ingeus	Ingeus: login to Azure
55789	01 Sep, 00:00	01 Sep, 10:55	0.29d	Internal	Monthly certificate expiry check
54966	29 May, 16:48	01 Sep, 12:44	65.59d	OGT	UBad drive in Manuel
55444	16 Jul, 11:11	01 Sep, 13:37	32.24d	Gravytrain	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55737	27 Aug, 14:38	01 Sep, 16:35	3.20d	Cambridge Flow Solutions	Confidential: CFS
55803	02 Sep, 00:00	02 Sep, 11:27	0.35d	Internal	Weekly checks
55802	02 Sep, 00:00	03 Sep, 10:04	1.21d	Internal	Purge old client password records
55806	02 Sep, 08:23	04 Sep, 10:59	2.26d	eTherapeutics	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
55682	19 Aug, 10:10	05 Sep, 12:11	12.20d	BD Group	UKBF access recovery (consultancy)
55614	11 Aug, 10:21	05 Sep, 12:12	18.18d	BD Group	UKBF access recovery
55729	26 Aug, 17:31	05 Sep, 12:12	7.47d	Kahootz	package list managed by Puppet
55786	29 Aug, 18:12	08 Sep, 09:57	5.20d	Kahootz	Write lock timeouts on oscar on dataroot
55836	08 Sep, 13:40	08 Sep, 15:27	0.18d	Internal	New Debian release versions to monitor
55478	22 Jul, 10:31	08 Sep, 15:38	33.51d	eTherapeutics	Docker Hub access and cache
55818	03 Sep, 16:29	09 Sep, 09:13	3.27d	Cirencester College	Expected high load in coming days
55844	09 Sep, 09:25	09 Sep, 15:09	0.57d	AskBio	/srv/scratch on Skye
55797	01 Sep, 10:50	09 Sep, 15:22	6.45d	AskBio	gitlab container registry api
55842	09 Sep, 00:00	10 Sep, 10:55	1.29d	Internal	Weekly checks
55850	10 Sep, 09:03	10 Sep, 15:38	0.66d	Geograph	GitLab Update Available: v18.3.2
55816	03 Sep, 12:30	10 Sep, 17:26	5.49d	eTherapeutics	GitLab Garbage collection
55849	10 Sep, 09:03	11 Sep, 09:50	1.08d	eTherapeutics	GitLab Update Available: v18.3.2
55851	10 Sep, 16:28	11 Sep, 10:09	0.37d	AskBio	Planned network outage
55857	11 Sep, 08:08	11 Sep, 11:24	0.33d	Trident Honda	vmsvr1
55810	02 Sep, 14:38	11 Sep, 12:01	6.74d	Kahootz	Question on Borg
54185	20 Mar, 13:42	11 Sep, 15:01	120.13d	AskBio	Gitlab move
55706	22 Aug, 11:55	11 Sep, 15:24	13.35d	Internal	PD incident cleanup failure?
55817	03 Sep, 13:04	11 Sep, 15:29	6.24d	eTherapeutics	Interface to see open tickets
55848	10 Sep, 09:03	11 Sep, 16:38	1.76d	Internal	GitLab Update Available: v18.3.2
55808	02 Sep, 13:49	12 Sep, 09:18	7.55d	ERF Electrical	weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55837	08 Sep, 13:50	12 Sep, 09:32	3.57d	Azura	Increase monitoring thresholds: /var on ocado*
55856	11 Sep, 06:28	12 Sep, 10:30	1.25d	Top To Toe	Re: Amend DB backup script to dump separate .sql files

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	104.051 msec
System CPU time	0.156 msec
Total CPU time	104.207 msec
Elapsed time	115.330 msec
Context switches	44 voluntary, 22 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-12&queue=Requests&start=2025-08-11
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-12'
'queue'	'Requests'
'start'	'2025-08-11'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 8, 11), 'end': datetime.date(2025, 9, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-09-12&queue=Requests&start=2025-08-11' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=6271, rt_number=55612, queue=Requests, subject=Disk space, ticket_status=closed, client=OGT, priority=61, created=2025-08-11 09:34:14, last_txn_id=0>, <Ticket(id=6264, rt_number=55605, queue=Requests, subject=UKBF Access, ticket_status=closed, client=BD Group, priority=1, created=2025-08-08 15:18:02, last_txn_id=0>, <Ticket(id=6276, rt_number=55617, queue=Requests, subject=New fileservers, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-11 13:59:50, last_txn_id=0>, <Ticket(id=6278, rt_number=55619, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-08-12 00:00:04, last_txn_id=0>, <Ticket(id=6281, rt_number=55622, queue=Requests, subject=Urgent: Access Termination Request for Usama Muhammad, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-08-12 09:16:20, last_txn_id=0>, <Ticket(id=6256, rt_number=55597, queue=Requests, subject=LDAPS Certificate on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=2, created=2025-08-07 10:40:09, last_txn_id=0>, <Ticket(id=6292, rt_number=55633, queue=Requests, subject=Front system apache upgrades, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-13 09:08:48, last_txn_id=0>, <Ticket(id=6011, rt_number=55398, queue=Requests, subject=Certificate expiring: macbook.midnighthax.com, ticket_status=closed, client=Internal, priority=45, created=2025-07-10 10:15:01, last_txn_id=0>, <Ticket(id=6300, rt_number=55641, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-08-13 15:36:37, last_txn_id=0>, <Ticket(id=5814, rt_number=55140, queue=Requests, subject=Borg backup objects in Glacier storage class, ticket_status=closed, client=Kahootz, priority=66, created=2025-06-17 09:55:18, last_txn_id=0>, <Ticket(id=6295, rt_number=55636, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=Internal, priority=41, created=2025-08-13 11:59:11, last_txn_id=0>, <Ticket(id=6304, rt_number=55645, queue=Requests, subject=Upgrade clyde to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=41, created=2025-08-13 17:41:41, last_txn_id=0>, <Ticket(id=6117, rt_number=55504, queue=Requests, subject=Make Puppet work with Suse-based distros, ticket_status=closed, client=Internal, priority=44, created=2025-07-24 10:40:25, last_txn_id=0>, <Ticket(id=6257, rt_number=55598, queue=Requests, subject=Redirect website, ticket_status=closed, client=Internal, priority=42, created=2025-08-07 11:36:55, last_txn_id=0>, <Ticket(id=6311, rt_number=55652, queue=Requests, subject=Upgrade fleet to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=61, created=2025-08-14 11:49:23, last_txn_id=0>, <Ticket(id=6316, rt_number=55657, queue=Requests, subject=Upgrade towy1 and towy2 to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=61, created=2025-08-14 16:02:33, last_txn_id=0>, <Ticket(id=6307, rt_number=55648, queue=Requests, subject=leonis.novadata.internal failed services, ticket_status=closed, client=Novadata, priority=41, created=2025-08-14 08:20:56, last_txn_id=0>, <Ticket(id=5803, rt_number=55098, queue=Requests, subject=Unsupported FTP monitoring, ticket_status=closed, client=Gravytrain, priority=46, created=2025-06-13 16:07:11, last_txn_id=0>, <Ticket(id=6328, rt_number=55669, queue=Requests, subject=WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-08-18 09:49:36, last_txn_id=0>, <Ticket(id=6331, rt_number=55672, queue=Requests, subject=Expired password on new user account - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-18 12:00:35, last_txn_id=0>, <Ticket(id=6329, rt_number=55670, queue=Requests, subject=gitlab runner resourcing , ticket_status=closed, client=AskBio, priority=61, created=2025-08-18 10:48:50, last_txn_id=0>, <Ticket(id=6335, rt_number=55676, queue=Requests, subject=[Action required] AWS IAM Identity Center (successor to AWS Single Sign-On) SCIM Access Token Approaching Expiration. 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client=ERF Electrical, priority=43, created=2025-09-02 13:49:16, last_txn_id=0>, <Ticket(id=6497, rt_number=55837, queue=Requests, subject=Increase monitoring thresholds: /var on ocado*, ticket_status=closed, client=Azura, priority=42, created=2025-09-08 13:50:48, last_txn_id=0>, <Ticket(id=6516, rt_number=55856, queue=Requests, subject=Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-11 06:28:22, last_txn_id=0>]

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