Ticket resolution report for Requests

04 Aug - 05 Sep

RT	Created	Closed	Resolution time	Client	Subject
55570	04 Aug, 00:00	04 Aug, 09:22	0.14d	Ingeus	Ingeus: login to Azure
55310	01 Jul, 18:39	04 Aug, 10:38	23.26d	Visku	Remove Visku servers from support
55536	29 Jul, 15:29	04 Aug, 11:24	3.59d	Internal	Test restore PyTrack
55568	04 Aug, 00:00	04 Aug, 11:54	0.39d	Internal	Monthly certificate expiry check
55484	22 Jul, 12:38	05 Aug, 10:18	9.77d	Kahootz	Changing DRBD master for oscar and papa
55529	29 Jul, 09:31	05 Aug, 10:22	5.09d	Lantech	Moodle.ipa.ie upgrade
55458	18 Jul, 10:49	05 Aug, 11:56	12.11d	OpenCorporates	Turn off events-search
55582	05 Aug, 00:00	05 Aug, 12:02	0.40d	Internal	Purge old client password records
55583	05 Aug, 00:00	05 Aug, 12:05	0.41d	Internal	Weekly checks
55352	02 Jul, 15:02	05 Aug, 12:07	23.71d	OpenCorporates	Shut down backgrounder2.opencorporates.internal
55572	04 Aug, 00:00	05 Aug, 12:28	1.45d	STS NHS FT	Quarterly Systems Check
55397	10 Jul, 09:51	05 Aug, 15:41	18.58d	Global Brands	Additional RemoteUser VPN configs
55538	29 Jul, 16:02	06 Aug, 12:59	5.69d	Kahootz	New user accounts on hosting (LDAP) please
55552	31 Jul, 09:50	06 Aug, 15:31	4.57d	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55579	04 Aug, 12:47	07 Aug, 09:45	2.70d	Top To Toe	Move database archival script to systemd from cron
55594	07 Aug, 09:50	07 Aug, 10:06	0.03d	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55596	07 Aug, 10:20	07 Aug, 12:14	0.19d	Kahootz	Question about Libreoffice container in k8s on Xray
55580	04 Aug, 15:16	08 Aug, 12:53	3.76d	AskBio	VPN Ports
55586	05 Aug, 13:11	08 Aug, 13:38	3.05d	Novadata	Novadata power maintenance
55566	01 Aug, 16:14	08 Aug, 16:25	5.02d	AskBio	Outages at Askbio
55555	31 Jul, 14:06	11 Aug, 09:48	6.57d	Entrepreneurs Circle	EC: How to Get Your Business to £100k Months Webinar
55612	11 Aug, 09:34	11 Aug, 10:07	0.06d	OGT	Disk space
55605	08 Aug, 15:18	11 Aug, 10:24	0.51d	BD Group	UKBF Access
55617	11 Aug, 13:59	11 Aug, 15:04	0.11d	Kahootz	New fileservers
55619	12 Aug, 00:00	12 Aug, 11:16	0.33d	Internal	Weekly checks
55622	12 Aug, 09:16	12 Aug, 12:11	0.29d	Entrepreneurs Circle	Urgent: Access Termination Request for Usama Muhammad
55597	07 Aug, 10:40	12 Aug, 21:06	3.73d	Trident Honda	LDAPS Certificate on vmsvr1/2.trident.lan
55633	13 Aug, 09:08	13 Aug, 09:20	0.02d	Kahootz	Front system apache upgrades
55398	10 Jul, 10:15	13 Aug, 09:49	23.96d	Internal	Certificate expiring: macbook.midnighthax.com
55641	13 Aug, 15:36	13 Aug, 17:02	0.14d	OpenCorporates	GitLab Update Available: v18.2.2
55140	17 Jun, 09:55	13 Aug, 17:19	41.74d	Kahootz	Borg backup objects in Glacier storage class
55636	13 Aug, 11:59	14 Aug, 09:45	0.78d	Internal	GitLab Update Available: v18.2.2
55645	13 Aug, 17:41	14 Aug, 11:34	0.39d	Internal	Upgrade clyde to Debian 13 (trixie)
55504	24 Jul, 10:40	14 Aug, 11:36	15.09d	Internal	Make Puppet work with Suse-based distros
55598	07 Aug, 11:36	14 Aug, 11:38	5.00d	Internal	Redirect website
55652	14 Aug, 11:49	14 Aug, 13:11	0.14d	Internal	Upgrade fleet to Debian 13 (trixie)
55657	14 Aug, 16:02	14 Aug, 17:39	0.16d	Internal	Upgrade towy1 and towy2 to Debian 13 (trixie)
55648	14 Aug, 08:20	15 Aug, 12:27	1.41d	Novadata	leonis.novadata.internal failed services
55098	13 Jun, 16:07	15 Aug, 15:37	44.95d	Gravytrain	Unsupported FTP monitoring
55669	18 Aug, 09:49	18 Aug, 10:17	0.05d	Internal	WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk
55672	18 Aug, 12:00	18 Aug, 12:40	0.07d	Kahootz	Expired password on new user account - urgent
55670	18 Aug, 10:48	18 Aug, 13:45	0.29d	AskBio	gitlab runner resourcing
55676	18 Aug, 15:19	18 Aug, 16:00	0.07d	Internal	[Action required] AWS IAM Identity Center (successor to AWS Single Sign-On) SCIM Access Token Approaching Expiration. [AWS Account: 539247476160]
55640	13 Aug, 14:50	18 Aug, 16:59	3.21d	Internal	Test restore web site
55660	14 Aug, 19:03	19 Aug, 10:07	2.21d	Kahootz	2nd S3 destination for offsite Borgbackup copy
55405	10 Jul, 10:43	19 Aug, 12:04	28.14d	Global Brands	Expiring CA \| Remote User VPN
55577	04 Aug, 11:43	19 Aug, 12:27	11.07d	JISC	Expiring VPN server certificate: ath-lin-prx-l0x
55688	19 Aug, 14:39	19 Aug, 14:48	0.01d	Internal	Add latest EL7 kernel to monitoring
55685	19 Aug, 11:45	19 Aug, 17:36	0.59d	Kahootz	New fileservers question from iomart - urgent
55623	12 Aug, 09:29	20 Aug, 11:50	6.24d	OpenCorporates	https://analysis.opencorporates.com down
55090	13 Jun, 11:26	20 Aug, 12:09	48.07d	Global Brands	Build Claycross guest network
55638	13 Aug, 11:59	20 Aug, 15:22	5.34d	Geograph	GitLab Update Available: v18.2.2
55576	10 Jul, 10:33	20 Aug, 15:34	29.50d	AskBio	Expiring LDAP certificate: edb-lab-skye.askbio.com
55679	19 Aug, 00:00	20 Aug, 15:39	1.77d	Internal	Weekly checks
55575	04 Aug, 11:32	20 Aug, 16:13	12.47d	Internal	Expiring VPN certificate: durin.odwyer.xyz
55686	19 Aug, 12:48	20 Aug, 16:33	1.37d	Lantech	Moodle Update
55637	13 Aug, 11:59	21 Aug, 08:33	5.66d	eTherapeutics	GitLab Update Available: v18.2.2
55680	19 Aug, 08:22	21 Aug, 10:36	2.22d	Gravytrain	prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions
55697	21 Aug, 09:55	21 Aug, 11:11	0.13d	OpenCorporates	OC docker-registries branch
55693	20 Aug, 11:34	21 Aug, 11:38	1.01d	OpenCorporates	OpenCorporates Wildcard Cert Renewed
55699	21 Aug, 11:45	21 Aug, 17:23	0.56d	eTherapeutics	etx/stage node stability
55720	26 Aug, 00:00	26 Aug, 10:20	0.23d	Internal	Weekly checks
55691	20 Aug, 08:26	26 Aug, 10:41	3.22d	Kahootz	Borgbackup question
55683	19 Aug, 11:10	26 Aug, 11:11	4.00d	Kahootz	Wireguard VPN on iomart infra (consultancy)
55705	22 Aug, 09:09	26 Aug, 12:26	1.33d	Kahootz	New users
55659	14 Aug, 17:26	26 Aug, 16:05	6.86d	AskBio	Disk: fstab mounts on talisker.synpromics.com
55530	29 Jul, 10:04	26 Aug, 16:17	19.62d	Kahootz	Kahootz application migration
55681	19 Aug, 08:24	27 Aug, 08:49	5.04d	JISC	OpenAthens server patching
55732	27 Aug, 09:33	27 Aug, 10:52	0.13d	Kahootz	Postfix issues on new iomart VMs
55701	21 Aug, 15:40	27 Aug, 11:13	2.56d	AskBio	Linux Machines
55663	15 Aug, 08:47	28 Aug, 10:13	8.14d	Gravytrain	web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry
55742	28 Aug, 09:53	28 Aug, 11:22	0.15d	Internal	GitLab Update Available: v18.3.1
55717	25 Aug, 16:07	28 Aug, 11:56	2.39d	AskBio	Singularity and dependencies
55741	28 Aug, 08:53	28 Aug, 12:13	0.33d	Kahootz	sudoers on new iomart VMs
55687	19 Aug, 13:06	28 Aug, 13:04	6.00d	Kahootz	Routing on our new Iomart servers
55743	28 Aug, 09:53	28 Aug, 14:46	0.49d	Geograph	GitLab Update Available: v18.3.1
55695	20 Aug, 14:59	28 Aug, 16:00	5.10d	AskBio	PromPT systemd services
55744	28 Aug, 09:53	29 Aug, 10:04	1.02d	eTherapeutics	GitLab Update Available: v18.3.1
55048	09 Jun, 09:58	29 Aug, 13:36	58.36d	Internal	Create a USB-C YubiKey for Abbie
55656	14 Aug, 15:02	29 Aug, 14:41	9.97d	Midnight Hax	Move Keith's systems to a new client
55578	04 Aug, 11:50	29 Aug, 15:13	18.34d	Top To Toe	Expiring VPN certificates: Server & all clients
55731	27 Aug, 08:15	01 Sep, 09:36	3.13d	Rotastat	New User
55791	01 Sep, 00:00	01 Sep, 10:08	0.21d	Ingeus	Ingeus: login to Azure
55789	01 Sep, 00:00	01 Sep, 10:55	0.29d	Internal	Monthly certificate expiry check
54966	29 May, 16:48	01 Sep, 12:44	65.59d	OGT	UBad drive in Manuel
55444	16 Jul, 11:11	01 Sep, 13:37	32.24d	Gravytrain	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55737	27 Aug, 14:38	01 Sep, 16:35	3.20d	Cambridge Flow Solutions	Confidential: CFS
55803	02 Sep, 00:00	02 Sep, 11:27	0.35d	Internal	Weekly checks
55802	02 Sep, 00:00	03 Sep, 10:04	1.21d	Internal	Purge old client password records
55806	02 Sep, 08:23	04 Sep, 10:59	2.26d	eTherapeutics	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
55682	19 Aug, 10:10	05 Sep, 12:11	12.20d	BD Group	UKBF access recovery (consultancy)
55614	11 Aug, 10:21	05 Sep, 12:12	18.18d	BD Group	UKBF access recovery
55729	26 Aug, 17:31	05 Sep, 12:12	7.47d	Kahootz	package list managed by Puppet

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	34.467 msec
System CPU time	3.692 msec
Total CPU time	38.159 msec
Elapsed time	54.977 msec
Context switches	38 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-05&queue=Requests&start=2025-08-04
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-05'
'queue'	'Requests'
'start'	'2025-08-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 8, 4), 'end': datetime.date(2025, 9, 5)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-09-05&queue=Requests&start=2025-08-04' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6229, rt_number=55570, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-08-04 00:00:06, last_txn_id=0>, <Ticket(id=5953, rt_number=55310, queue=Requests, subject=Remove Visku servers from support, ticket_status=closed, client=Visku, priority=45, created=2025-07-01 18:39:06, last_txn_id=0>, <Ticket(id=6181, rt_number=55536, queue=Requests, subject=Test restore PyTrack, ticket_status=closed, client=Internal, priority=2, created=2025-07-29 15:29:17, last_txn_id=0>, <Ticket(id=6227, rt_number=55568, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-08-04 00:00:03, last_txn_id=0>, <Ticket(id=6097, rt_number=55484, queue=Requests, subject=Changing DRBD master for oscar and papa, ticket_status=closed, client=Kahootz, priority=63, created=2025-07-22 12:38:26, last_txn_id=0>, <Ticket(id=6174, rt_number=55529, queue=Requests, subject=Moodle.ipa.ie upgrade, ticket_status=closed, client=Lantech, priority=42, created=2025-07-29 09:31:09, last_txn_id=0>, <Ticket(id=6071, rt_number=55458, queue=Requests, subject=Turn off events-search, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-07-18 10:49:24, last_txn_id=0>, <Ticket(id=6241, rt_number=55582, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-08-05 00:00:04, last_txn_id=0>, <Ticket(id=6242, rt_number=55583, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-08-05 00:00:05, last_txn_id=0>, <Ticket(id=5963, rt_number=55352, queue=Requests, subject=Shut down backgrounder2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-07-02 15:02:29, last_txn_id=0>, <Ticket(id=6231, rt_number=55572, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=41, created=2025-08-04 00:00:08, last_txn_id=0>, <Ticket(id=6010, rt_number=55397, queue=Requests, subject=Additional RemoteUser VPN configs, ticket_status=closed, client=Global Brands, priority=44, created=2025-07-10 09:51:06, last_txn_id=0>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6238, rt_number=55579, queue=Requests, subject=Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=42, created=2025-08-04 12:47:07, last_txn_id=0>, <Ticket(id=6253, rt_number=55594, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=41, created=2025-08-07 09:50:41, last_txn_id=0>, <Ticket(id=6255, rt_number=55596, queue=Requests, subject=Question about Libreoffice container in k8s on Xray, ticket_status=closed, client=Kahootz, priority=41, created=2025-08-07 10:20:33, last_txn_id=0>, <Ticket(id=6239, rt_number=55580, queue=Requests, subject=VPN Ports, ticket_status=closed, client=AskBio, priority=62, created=2025-08-04 15:16:05, last_txn_id=0>, <Ticket(id=6245, rt_number=55586, queue=Requests, subject=Novadata power maintenance , ticket_status=closed, client=Novadata, priority=42, created=2025-08-05 13:11:40, last_txn_id=0>, <Ticket(id=6225, rt_number=55566, queue=Requests, subject=Outages at Askbio, ticket_status=closed, client=AskBio, priority=62, created=2025-08-01 16:14:15, last_txn_id=0>, <Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=6271, rt_number=55612, queue=Requests, subject=Disk space, ticket_status=closed, client=OGT, priority=61, created=2025-08-11 09:34:14, last_txn_id=0>, <Ticket(id=6264, rt_number=55605, queue=Requests, subject=UKBF Access, ticket_status=closed, client=BD Group, priority=1, created=2025-08-08 15:18:02, last_txn_id=0>, <Ticket(id=6276, rt_number=55617, queue=Requests, subject=New fileservers, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-11 13:59:50, last_txn_id=0>, <Ticket(id=6278, rt_number=55619, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-08-12 00:00:04, last_txn_id=0>, <Ticket(id=6281, rt_number=55622, queue=Requests, subject=Urgent: Access Termination Request for Usama Muhammad, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-08-12 09:16:20, last_txn_id=0>, <Ticket(id=6256, rt_number=55597, 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subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=Internal, priority=41, created=2025-08-13 11:59:11, last_txn_id=0>, <Ticket(id=6304, rt_number=55645, queue=Requests, subject=Upgrade clyde to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=41, created=2025-08-13 17:41:41, last_txn_id=0>, <Ticket(id=6117, rt_number=55504, queue=Requests, subject=Make Puppet work with Suse-based distros, ticket_status=closed, client=Internal, priority=44, created=2025-07-24 10:40:25, last_txn_id=0>, <Ticket(id=6257, rt_number=55598, queue=Requests, subject=Redirect website, ticket_status=closed, client=Internal, priority=42, created=2025-08-07 11:36:55, last_txn_id=0>, <Ticket(id=6311, rt_number=55652, queue=Requests, subject=Upgrade fleet to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=61, created=2025-08-14 11:49:23, last_txn_id=0>, <Ticket(id=6316, rt_number=55657, queue=Requests, subject=Upgrade towy1 and towy2 to Debian 13 (trixie), 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rt_number=55683, queue=Requests, subject=Wireguard VPN on iomart infra (consultancy) , ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 11:10:01, last_txn_id=0>, <Ticket(id=6364, rt_number=55705, queue=Requests, subject=New users, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-22 09:09:17, last_txn_id=0>, <Ticket(id=6318, rt_number=55659, queue=Requests, subject=Disk: fstab mounts on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-08-14 17:26:14, last_txn_id=0>, <Ticket(id=6175, rt_number=55530, queue=Requests, subject=Kahootz application migration , ticket_status=closed, client=Kahootz, priority=64, created=2025-07-29 10:04:50, last_txn_id=2379595>, <Ticket(id=6340, rt_number=55681, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-08-19 08:24:12, last_txn_id=0>, <Ticket(id=6391, rt_number=55732, queue=Requests, subject=Postfix issues on new 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<Ticket(id=6315, rt_number=55656, queue=Requests, subject=Move Keith's systems to a new client, ticket_status=closed, client=Midnight Hax, priority=43, created=2025-08-14 15:02:03, last_txn_id=0>, <Ticket(id=6237, rt_number=55578, queue=Requests, subject=Expiring VPN certificates: Server & all clients, ticket_status=closed, client=Top To Toe, priority=44, created=2025-08-04 11:50:12, last_txn_id=0>, <Ticket(id=6390, rt_number=55731, queue=Requests, subject=New User, ticket_status=closed, client=Rotastat, priority=42, created=2025-08-27 08:15:43, last_txn_id=0>, <Ticket(id=6451, rt_number=55791, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-09-01 00:00:06, last_txn_id=0>, <Ticket(id=6449, rt_number=55789, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-09-01 00:00:04, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad 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Ticket resolution report for Requests

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