Ticket resolution report for Requests

18 Aug - 22 Aug

RT	Created	Closed	Resolution time	Client	Subject
55669	18 Aug, 09:49	18 Aug, 10:17	0.05d	Internal	WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk
55672	18 Aug, 12:00	18 Aug, 12:40	0.07d	Kahootz	Expired password on new user account - urgent
55670	18 Aug, 10:48	18 Aug, 13:45	0.29d	AskBio	gitlab runner resourcing
55676	18 Aug, 15:19	18 Aug, 16:00	0.07d	Internal	[Action required] AWS IAM Identity Center (successor to AWS Single Sign-On) SCIM Access Token Approaching Expiration. [AWS Account: 539247476160]
55640	13 Aug, 14:50	18 Aug, 16:59	3.21d	Internal	Test restore web site
55660	14 Aug, 19:03	19 Aug, 10:07	2.21d	Kahootz	2nd S3 destination for offsite Borgbackup copy
55405	10 Jul, 10:43	19 Aug, 12:04	28.14d	Global Brands	Expiring CA \| Remote User VPN
55577	04 Aug, 11:43	19 Aug, 12:27	11.07d	JISC	Expiring VPN server certificate: ath-lin-prx-l0x
55688	19 Aug, 14:39	19 Aug, 14:48	0.01d	Internal	Add latest EL7 kernel to monitoring
55685	19 Aug, 11:45	19 Aug, 17:36	0.59d	Kahootz	New fileservers question from iomart - urgent
55623	12 Aug, 09:29	20 Aug, 11:50	6.24d	OpenCorporates	https://analysis.opencorporates.com down
55090	13 Jun, 11:26	20 Aug, 12:09	48.07d	Global Brands	Build Claycross guest network
55638	13 Aug, 11:59	20 Aug, 15:22	5.34d	Geograph	GitLab Update Available: v18.2.2
55576	10 Jul, 10:33	20 Aug, 15:34	29.50d	AskBio	Expiring LDAP certificate: edb-lab-skye.askbio.com
55679	19 Aug, 00:00	20 Aug, 15:39	1.77d	Internal	Weekly checks
55575	04 Aug, 11:32	20 Aug, 16:13	12.47d	Internal	Expiring VPN certificate: durin.odwyer.xyz
55686	19 Aug, 12:48	20 Aug, 16:33	1.37d	Lantech	Moodle Update
55637	13 Aug, 11:59	21 Aug, 08:33	5.66d	eTherapeutics	GitLab Update Available: v18.2.2
55680	19 Aug, 08:22	21 Aug, 10:36	2.22d	Gravytrain	prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions
55697	21 Aug, 09:55	21 Aug, 11:11	0.13d	OpenCorporates	OC docker-registries branch
55693	20 Aug, 11:34	21 Aug, 11:38	1.01d	OpenCorporates	OpenCorporates Wildcard Cert Renewed
55699	21 Aug, 11:45	21 Aug, 17:23	0.56d	eTherapeutics	etx/stage node stability

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	13.053 msec
System CPU time	0.000 msec
Total CPU time	13.053 msec
Elapsed time	19.241 msec
Context switches	12 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-22&queue=Requests&start=2025-08-18
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-22'
'queue'	'Requests'
'start'	'2025-08-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 8, 18), 'end': datetime.date(2025, 8, 22)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-08-22&queue=Requests&start=2025-08-18' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6328, rt_number=55669, queue=Requests, subject=WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-08-18 09:49:36, last_txn_id=0>, <Ticket(id=6331, rt_number=55672, queue=Requests, subject=Expired password on new user account - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-18 12:00:35, last_txn_id=0>, <Ticket(id=6329, rt_number=55670, queue=Requests, subject=gitlab runner resourcing , ticket_status=closed, client=AskBio, priority=61, created=2025-08-18 10:48:50, last_txn_id=0>, <Ticket(id=6335, rt_number=55676, queue=Requests, subject=[Action required] AWS IAM Identity Center (successor to AWS Single Sign-On) SCIM Access Token Approaching Expiration. [AWS Account: 539247476160], ticket_status=closed, client=Internal, priority=1, created=2025-08-18 15:19:36, last_txn_id=0>, <Ticket(id=6299, rt_number=55640, queue=Requests, subject=Test restore web site, ticket_status=closed, client=Internal, priority=62, created=2025-08-13 14:50:48, last_txn_id=0>, <Ticket(id=6319, rt_number=55660, queue=Requests, subject=2nd S3 destination for offsite Borgbackup copy, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-14 19:03:19, last_txn_id=0>, <Ticket(id=6018, rt_number=55405, queue=Requests, subject=Expiring CA \| Remote User VPN, ticket_status=closed, client=Global Brands, priority=45, created=2025-07-10 10:43:28, last_txn_id=2382634>, <Ticket(id=6236, rt_number=55577, queue=Requests, subject=Expiring VPN server certificate: ath-lin-prx-l0x, ticket_status=closed, client=JISC, priority=63, created=2025-08-04 11:43:50, last_txn_id=0>, <Ticket(id=6347, rt_number=55688, queue=Requests, subject=Add latest EL7 kernel to monitoring, ticket_status=closed, client=Internal, priority=41, created=2025-08-19 14:39:57, last_txn_id=0>, <Ticket(id=6344, rt_number=55685, queue=Requests, subject=New fileservers question from iomart - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-19 11:45:41, last_txn_id=0>, <Ticket(id=6282, rt_number=55623, queue=Requests, subject=https://analysis.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-08-12 09:29:32, last_txn_id=0>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=6297, rt_number=55638, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=Geograph, priority=42, created=2025-08-13 11:59:35, last_txn_id=0>, <Ticket(id=6235, rt_number=55576, queue=Requests, subject=Expiring LDAP certificate: edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-07-10 10:33:14, last_txn_id=2379731>, <Ticket(id=6338, rt_number=55679, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-08-19 00:00:04, last_txn_id=0>, <Ticket(id=6234, rt_number=55575, queue=Requests, subject=Expiring VPN certificate: durin.odwyer.xyz, ticket_status=closed, client=Internal, priority=43, created=2025-08-04 11:32:00, last_txn_id=0>, <Ticket(id=6345, rt_number=55686, queue=Requests, subject=Moodle Update, ticket_status=closed, client=Lantech, priority=21, created=2025-08-19 12:48:58, last_txn_id=0>, <Ticket(id=6296, rt_number=55637, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-08-13 11:59:27, last_txn_id=0>, <Ticket(id=6339, rt_number=55680, queue=Requests, subject=prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions, ticket_status=closed, client=Gravytrain, priority=41, created=2025-08-19 08:22:35, last_txn_id=0>, <Ticket(id=6356, rt_number=55697, queue=Requests, subject=OC docker-registries branch, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-08-21 09:55:09, last_txn_id=0>, <Ticket(id=6352, rt_number=55693, queue=Requests, subject=OpenCorporates Wildcard Cert Renewed, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-08-20 11:34:52, last_txn_id=0>, <Ticket(id=6358, rt_number=55699, queue=Requests, subject=etx/stage node stability, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-08-21 11:45:18, last_txn_id=0>]

Ticket resolution report for Requests

18 Aug - 22 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions