Ticket resolution report for Requests

14 Jul - 15 Aug

RT	Created	Closed	Resolution time	Client	Subject
55400	10 Jul, 10:31	14 Jul, 08:41	1.82d	eTherapeutics	ETX Gitlab upgrade (18.1.2)
55371	07 Jul, 00:00	14 Jul, 14:03	5.61d	Ingeus	Ingeus: login to Azure
55425	14 Jul, 13:46	14 Jul, 15:54	0.21d	AskBio	/weka on Macleod
55429	15 Jul, 00:00	15 Jul, 10:39	0.27d	Internal	Weekly checks
55426	14 Jul, 15:34	15 Jul, 12:22	0.68d	NFW	New IP Address
55423	14 Jul, 11:18	16 Jul, 09:22	1.81d	AskBio	libclang
55440	16 Jul, 00:00	16 Jul, 09:56	0.19d	Sucden	Sucden Patching Cycle
55446	16 Jul, 13:59	16 Jul, 14:29	0.05d	Novadata	FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301]
55408	10 Jul, 16:52	16 Jul, 16:32	3.97d	Kahootz	Packages from old kernel series
55395	10 Jul, 08:54	17 Jul, 11:30	5.26d	ITC Compliance	Disaster recovery plan
55452	17 Jul, 13:03	18 Jul, 13:27	1.04d	Cirencester College	User creation request
55255	28 Jun, 22:56	18 Jul, 15:08	14.71d	AskBio	/home usage
55404	10 Jul, 10:38	18 Jul, 17:03	6.64d	Azura	Expiring certificates \| ford3,4,5.opentrk.com
55422	14 Jul, 10:49	21 Jul, 10:29	4.97d	Geograph	Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b
54838	13 May, 15:30	21 Jul, 15:28	48.00d	AskBio	AskBio Highly Available Reverse Proxy
55477	22 Jul, 08:27	22 Jul, 08:53	0.04d	Kahootz	Front systems package upgrades
55468	21 Jul, 10:00	22 Jul, 09:56	0.99d	JaeVee	SSL cert for sys.jaevee.co.uk
55476	22 Jul, 00:00	22 Jul, 11:50	0.38d	Internal	Weekly checks
55488	22 Jul, 16:01	22 Jul, 16:15	0.02d	ATA Group	FW: ATA SBP : 8000015794
55433	15 Jul, 09:57	23 Jul, 08:13	5.83d	JISC	OpenAthens server patching
55155	18 Jun, 17:08	23 Jul, 10:04	24.29d	ATA Group	Technical onboarding \| Pre-contract checks
55314	02 Jul, 09:40	23 Jul, 14:41	15.50d	eTherapeutics	AWS IAM Identity Center SCIM Access Token Rotation
55469	21 Jul, 10:15	24 Jul, 09:20	2.91d	OpenCorporates	Ayhan Setirekli - DevOps
55501	24 Jul, 08:48	24 Jul, 10:04	0.13d	AskBio	AskBio GitLab upgrade 18.2.1
55496	24 Jul, 08:25	24 Jul, 10:42	0.23d	Internal	Gitlab upgrade (18.2.1)
55497	24 Jul, 08:30	24 Jul, 11:33	0.30d	Geograph	Geograph Gitlab upgrade (18.2.1)
54599	22 Apr, 10:40	24 Jul, 11:40	65.10d	TCV	TCV DNS performance
54870	16 May, 12:04	24 Jul, 11:40	47.96d	TCV	TCV DNS Build/Migration (consultancy)
55498	24 Jul, 08:33	25 Jul, 08:29	0.99d	eTherapeutics	ETX Gitlab upgrade (18.2.1)
55499	24 Jul, 08:35	25 Jul, 08:30	0.99d	OpenCorporates	OpenCorporates Gitlab upgrade 18.2.1
55490	23 Jul, 09:57	25 Jul, 11:45	2.18d	Quickline	RADIUS
55438	15 Jul, 20:56	25 Jul, 12:54	7.49d	Internal	Zap
55449	17 Jul, 09:03	25 Jul, 14:30	6.55d	Cirencester College	Wildcard SSL/TLS .cirencester.ac.uk expiry
55505	24 Jul, 10:48	28 Jul, 11:16	2.05d	Internal	purge gobby
55507	24 Jul, 14:18	28 Jul, 11:17	1.70d	Kahootz	bullseye-backports release file
55520	28 Jul, 08:20	28 Jul, 14:42	0.64d	Entrepreneurs Circle	Re: Re: Introducing Usama and OpenVPN Setup Assistance
55379	07 Jul, 13:10	28 Jul, 15:17	15.21d	Internal	Shaun RT access
55523	28 Jul, 15:55	28 Jul, 16:10	0.02d	Internal	Pytrack access for Shaun
55527	29 Jul, 00:00	29 Jul, 11:03	0.31d	Internal	Weekly checks
54860	15 May, 11:24	29 Jul, 12:57	52.16d	OpenCorporates	Find a replacement for git3 SSH back-door
54753	07 May, 10:26	29 Jul, 13:59	58.36d	OGT	Borg to Restic Switch
55309	01 Jul, 10:08	29 Jul, 15:11	20.50d	OpenCorporates	Remove OC servers from support
55167	20 Jun, 11:11	29 Jul, 15:34	27.44d	eTherapeutics	ETX Sonar upgrade
55486	22 Jul, 14:55	30 Jul, 09:30	5.46d	Internal	Fwd: Our Emails Are Changing
55546	30 Jul, 12:29	30 Jul, 14:05	0.16d	Internal	Permit latest kernel version from Charlie
55358	03 Jul, 11:19	30 Jul, 14:24	19.31d	Sysdoc	DNS Record updates intensively
55547	30 Jul, 16:23	30 Jul, 17:19	0.09d	OpenCorporates	Retention Periods
55543	30 Jul, 09:50	31 Jul, 11:14	1.14d	Kahootz	Rebooting Memset front-server VM's today
55251	27 Jun, 12:58	31 Jul, 14:33	24.16d	JaeVee	Remove Jaevee servers from support
55473	21 Jul, 16:38	31 Jul, 14:49	7.82d	Sylvera	Remove Client Sylvera servers from support
55308	01 Jul, 09:55	01 Aug, 09:54	23.00d	OpenCorporates	Shutdown
55570	04 Aug, 00:00	04 Aug, 09:22	0.14d	Ingeus	Ingeus: login to Azure
55310	01 Jul, 18:39	04 Aug, 10:38	23.26d	Visku	Remove Visku servers from support
55536	29 Jul, 15:29	04 Aug, 11:24	3.59d	Internal	Test restore PyTrack
55568	04 Aug, 00:00	04 Aug, 11:54	0.39d	Internal	Monthly certificate expiry check
55484	22 Jul, 12:38	05 Aug, 10:18	9.77d	Kahootz	Changing DRBD master for oscar and papa
55529	29 Jul, 09:31	05 Aug, 10:22	5.09d	Lantech	Moodle.ipa.ie upgrade
55458	18 Jul, 10:49	05 Aug, 11:56	12.11d	OpenCorporates	Turn off events-search
55582	05 Aug, 00:00	05 Aug, 12:02	0.40d	Internal	Purge old client password records
55583	05 Aug, 00:00	05 Aug, 12:05	0.41d	Internal	Weekly checks
55352	02 Jul, 15:02	05 Aug, 12:07	23.71d	OpenCorporates	Shut down backgrounder2.opencorporates.internal
55572	04 Aug, 00:00	05 Aug, 12:28	1.45d	STS NHS FT	Quarterly Systems Check
55397	10 Jul, 09:51	05 Aug, 15:41	18.58d	Global Brands	Additional RemoteUser VPN configs
55538	29 Jul, 16:02	06 Aug, 12:59	5.69d	Kahootz	New user accounts on hosting (LDAP) please
55552	31 Jul, 09:50	06 Aug, 15:31	4.57d	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55579	04 Aug, 12:47	07 Aug, 09:45	2.70d	Top To Toe	Move database archival script to systemd from cron
55594	07 Aug, 09:50	07 Aug, 10:06	0.03d	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55596	07 Aug, 10:20	07 Aug, 12:14	0.19d	Kahootz	Question about Libreoffice container in k8s on Xray
55580	04 Aug, 15:16	08 Aug, 12:53	3.76d	AskBio	VPN Ports
55586	05 Aug, 13:11	08 Aug, 13:38	3.05d	Novadata	Novadata power maintenance
55566	01 Aug, 16:14	08 Aug, 16:25	5.02d	AskBio	Outages at Askbio
55555	31 Jul, 14:06	11 Aug, 09:48	6.57d	Entrepreneurs Circle	EC: How to Get Your Business to £100k Months Webinar
55612	11 Aug, 09:34	11 Aug, 10:07	0.06d	OGT	Disk space
55605	08 Aug, 15:18	11 Aug, 10:24	0.51d	BD Group	UKBF Access
55617	11 Aug, 13:59	11 Aug, 15:04	0.11d	Kahootz	New fileservers
55619	12 Aug, 00:00	12 Aug, 11:16	0.33d	Internal	Weekly checks
55622	12 Aug, 09:16	12 Aug, 12:11	0.29d	Entrepreneurs Circle	Urgent: Access Termination Request for Usama Muhammad
55597	07 Aug, 10:40	12 Aug, 21:06	3.73d	Trident Honda	LDAPS Certificate on vmsvr1/2.trident.lan
55633	13 Aug, 09:08	13 Aug, 09:20	0.02d	Kahootz	Front system apache upgrades
55398	10 Jul, 10:15	13 Aug, 09:49	23.96d	Internal	Certificate expiring: macbook.midnighthax.com
55641	13 Aug, 15:36	13 Aug, 17:02	0.14d	OpenCorporates	GitLab Update Available: v18.2.2
55140	17 Jun, 09:55	13 Aug, 17:19	41.74d	Kahootz	Borg backup objects in Glacier storage class
55636	13 Aug, 11:59	14 Aug, 09:45	0.78d	Internal	GitLab Update Available: v18.2.2
55645	13 Aug, 17:41	14 Aug, 11:34	0.39d	Internal	Upgrade clyde to Debian 13 (trixie)
55504	24 Jul, 10:40	14 Aug, 11:36	15.09d	Internal	Make Puppet work with Suse-based distros
55598	07 Aug, 11:36	14 Aug, 11:38	5.00d	Internal	Redirect website
55652	14 Aug, 11:49	14 Aug, 13:11	0.14d	Internal	Upgrade fleet to Debian 13 (trixie)
55657	14 Aug, 16:02	14 Aug, 17:39	0.16d	Internal	Upgrade towy1 and towy2 to Debian 13 (trixie)
55648	14 Aug, 08:20	15 Aug, 12:27	1.41d	Novadata	leonis.novadata.internal failed services
55098	13 Jun, 16:07	15 Aug, 15:37	44.95d	Gravytrain	Unsupported FTP monitoring

git hash: master (3f63af64)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.3	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.4	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	75.061 msec
System CPU time	12.051 msec
Total CPU time	87.112 msec
Elapsed time	108.401 msec
Context switches	25 voluntary, 95 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-15&queue=Requests&start=2025-07-14
REMOTE_ADDR	10.42.13.103
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-15'
'queue'	'Requests'
'start'	'2025-07-14'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 7, 14), 'end': datetime.date(2025, 8, 15)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-08-15&queue=Requests&start=2025-07-14' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6013, rt_number=55400, queue=Requests, subject=ETX Gitlab upgrade (18.1.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-10 10:31:21, last_txn_id=0>, <Ticket(id=5983, rt_number=55371, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=42, created=2025-07-07 00:00:08, last_txn_id=0>, <Ticket(id=6038, rt_number=55425, queue=Requests, subject=/weka on Macleod, ticket_status=closed, client=AskBio, priority=61, created=2025-07-14 13:46:24, last_txn_id=0>, <Ticket(id=6042, rt_number=55429, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-07-15 00:00:04, last_txn_id=0>, <Ticket(id=6039, rt_number=55426, queue=Requests, subject=New IP Address, ticket_status=closed, client=NFW, priority=41, created=2025-07-14 15:34:26, last_txn_id=0>, <Ticket(id=6036, rt_number=55423, queue=Requests, subject=libclang, ticket_status=closed, client=AskBio, priority=41, created=2025-07-14 11:18:25, last_txn_id=0>, <Ticket(id=6053, rt_number=55440, queue=Requests, subject=Sucden Patching Cycle, ticket_status=closed, client=Sucden, priority=61, created=2025-07-16 00:00:05, last_txn_id=0>, <Ticket(id=6059, rt_number=55446, queue=Requests, subject=FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301], ticket_status=closed, client=Novadata, priority=41, created=2025-07-16 13:59:26, last_txn_id=0>, <Ticket(id=6021, rt_number=55408, queue=Requests, subject=Packages from old kernel series, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-10 16:52:19, last_txn_id=0>, <Ticket(id=6008, rt_number=55395, queue=Requests, subject=Disaster recovery plan, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-07-10 08:54:37, last_txn_id=0>, <Ticket(id=6065, rt_number=55452, queue=Requests, subject=User creation request, ticket_status=closed, client=Cirencester College, priority=41, created=2025-07-17 13:03:36, last_txn_id=0>, <Ticket(id=5898, rt_number=55255, queue=Requests, subject=/home usage, ticket_status=closed, client=AskBio, priority=63, created=2025-06-28 22:56:20, last_txn_id=0>, <Ticket(id=6017, rt_number=55404, queue=Requests, subject=Expiring certificates \| ford3,4,5.opentrk.com, ticket_status=closed, client=Azura, priority=42, created=2025-07-10 10:38:37, last_txn_id=0>, <Ticket(id=6035, rt_number=55422, queue=Requests, subject=Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b, ticket_status=closed, client=Geograph, priority=42, created=2025-07-14 10:49:32, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=6090, rt_number=55477, queue=Requests, subject=Front systems package upgrades, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-22 08:27:28, last_txn_id=0>, <Ticket(id=6081, rt_number=55468, queue=Requests, subject=SSL cert for sys.jaevee.co.uk, ticket_status=closed, client=JaeVee, priority=41, created=2025-07-21 10:00:30, last_txn_id=0>, <Ticket(id=6089, rt_number=55476, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-07-22 00:00:04, last_txn_id=0>, <Ticket(id=6101, rt_number=55488, queue=Requests, subject=FW: ATA SBP : 8000015794, ticket_status=closed, client=ATA Group, priority=41, created=2025-07-22 16:01:11, last_txn_id=0>, <Ticket(id=6046, rt_number=55433, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-07-15 09:57:44, last_txn_id=0>, <Ticket(id=5829, rt_number=55155, queue=Requests, subject=Technical onboarding \| Pre-contract checks, ticket_status=closed, client=ATA Group, priority=65, created=2025-06-18 17:08:42, last_txn_id=2373318>, <Ticket(id=5957, rt_number=55314, queue=Requests, subject=AWS IAM Identity Center SCIM Access Token Rotation, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-07-02 09:40:33, last_txn_id=0>, <Ticket(id=6082, rt_number=55469, queue=Requests, subject=Ayhan Setirekli - DevOps, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-21 10:15:41, last_txn_id=2370943>, <Ticket(id=6114, rt_number=55501, queue=Requests, subject=AskBio GitLab upgrade 18.2.1, ticket_status=closed, client=AskBio, priority=61, created=2025-07-24 08:48:50, last_txn_id=0>, <Ticket(id=6109, rt_number=55496, queue=Requests, subject=Gitlab upgrade (18.2.1), ticket_status=closed, client=Internal, priority=41, created=2025-07-24 08:25:45, last_txn_id=0>, <Ticket(id=6110, rt_number=55497, queue=Requests, subject=Geograph Gitlab upgrade (18.2.1), ticket_status=closed, client=Geograph, priority=41, created=2025-07-24 08:30:49, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, 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rt_number=55449, queue=Requests, subject=Wildcard SSL/TLS .cirencester.ac.uk expiry, ticket_status=closed, client=Cirencester College, priority=42, created=2025-07-17 09:03:28, last_txn_id=0>, <Ticket(id=6118, rt_number=55505, queue=Requests, subject=purge gobby, ticket_status=closed, client=Internal, priority=41, created=2025-07-24 10:48:37, last_txn_id=0>, <Ticket(id=6120, rt_number=55507, queue=Requests, subject=bullseye-backports release file, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-24 14:18:40, last_txn_id=0>, <Ticket(id=6133, rt_number=55520, queue=Requests, subject=Re: Re: Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-28 08:20:57, last_txn_id=0>, <Ticket(id=5991, rt_number=55379, queue=Requests, subject=Shaun RT access, ticket_status=closed, client=Internal, priority=4, created=2025-07-07 13:10:07, last_txn_id=0>, <Ticket(id=6136, rt_number=55523, queue=Requests, 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<Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6238, rt_number=55579, queue=Requests, subject=Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=42, created=2025-08-04 12:47:07, last_txn_id=0>, <Ticket(id=6253, rt_number=55594, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=41, created=2025-08-07 09:50:41, last_txn_id=0>, <Ticket(id=6255, rt_number=55596, queue=Requests, subject=Question about Libreoffice container in k8s on Xray, ticket_status=closed, client=Kahootz, priority=41, created=2025-08-07 10:20:33, last_txn_id=0>, <Ticket(id=6239, rt_number=55580, queue=Requests, subject=VPN Ports, ticket_status=closed, client=AskBio, priority=62, created=2025-08-04 15:16:05, 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client=Internal, priority=44, created=2025-07-24 10:40:25, last_txn_id=0>, <Ticket(id=6257, rt_number=55598, queue=Requests, subject=Redirect website, ticket_status=closed, client=Internal, priority=42, created=2025-08-07 11:36:55, last_txn_id=0>, <Ticket(id=6311, rt_number=55652, queue=Requests, subject=Upgrade fleet to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=61, created=2025-08-14 11:49:23, last_txn_id=0>, <Ticket(id=6316, rt_number=55657, queue=Requests, subject=Upgrade towy1 and towy2 to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=61, created=2025-08-14 16:02:33, last_txn_id=0>, <Ticket(id=6307, rt_number=55648, queue=Requests, subject=leonis.novadata.internal failed services, ticket_status=closed, client=Novadata, priority=41, created=2025-08-14 08:20:56, last_txn_id=0>, <Ticket(id=5803, rt_number=55098, queue=Requests, subject=Unsupported FTP monitoring, ticket_status=closed, client=Gravytrain, priority=46, created=2025-06-13 16:07:11, last_txn_id=0>]

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