Ticket resolution report for Incidents

07 Jul - 08 Aug

RT	Created	Closed	Resolution time	Client	Subject
55370	07 Jul, 00:00	07 Jul, 09:19	0.13d	Internal	Check for Security Notices and System Updates
55374	07 Jul, 01:26	07 Jul, 10:43	0.27d	Quickline	aql-svr-sf-radius01: logrotate failure
55364	04 Jul, 15:05	07 Jul, 10:43	0.56d	Quickline	Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk
55383	08 Jul, 00:00	08 Jul, 09:15	0.13d	Internal	Check for Security Notices and System Updates
55235	26 Jun, 08:58	08 Jul, 11:59	8.30d	AskBio	coll,iona,jura,mull post maintenance issues
55389	09 Jul, 00:00	09 Jul, 09:01	0.10d	Internal	Check for Security Notices and System Updates
55356	03 Jul, 09:26	09 Jul, 10:14	4.08d	Kahootz	Storage alert \| /var/lib/rancher on xray.hosting.inovem.com
55376	07 Jul, 10:56	10 Jul, 09:01	2.81d	BD Group	CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
55392	10 Jul, 00:00	10 Jul, 09:31	0.15d	Internal	Check for Security Notices and System Updates
55409	11 Jul, 00:00	11 Jul, 09:33	0.16d	Internal	Check for Security Notices and System Updates
55412	11 Jul, 10:54	11 Jul, 14:33	0.37d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts
55416	14 Jul, 00:00	14 Jul, 09:32	0.15d	Internal	Check for Security Notices and System Updates
55420	14 Jul, 10:03	14 Jul, 10:28	0.04d	Quickline	Leftover config file on aql-svr-sf-radius01.quickline.co.uk
55418	14 Jul, 09:30	14 Jul, 10:29	0.10d	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
55417	14 Jul, 09:16	14 Jul, 15:06	0.58d	Tusk IC	Storage alert: /srv/fast_scratch on mammoth.tusknet
55419	14 Jul, 10:00	14 Jul, 17:04	0.71d	AskBio	Storage alert: /home on edb-lab-skye.askbio.com
55428	15 Jul, 00:00	15 Jul, 08:51	0.09d	Internal	Check for Security Notices and System Updates
55421	14 Jul, 10:45	15 Jul, 10:28	0.97d	ITC Compliance	ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk
55432	15 Jul, 09:17	15 Jul, 11:08	0.18d	AskBio	Storage alert: /home on darkmatter.synpromics.com
55439	16 Jul, 00:00	16 Jul, 09:56	0.19d	Internal	Check for Security Notices and System Updates
55441	16 Jul, 01:43	16 Jul, 17:31	0.95d	AskBio	Restic backup errors on edb-coll.askbio.com
55447	17 Jul, 00:00	17 Jul, 08:51	0.09d	Internal	Check for Security Notices and System Updates
55435	15 Jul, 11:10	17 Jul, 11:27	2.03d	ITC Compliance	Missing backup files
55450	17 Jul, 09:07	17 Jul, 12:22	0.33d	Tusk IC	Storage alert: /srv/scratch on mammoth.tusknet
55453	17 Jul, 17:29	17 Jul, 17:41	0.02d	Internal	CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk
55454	18 Jul, 00:00	18 Jul, 09:13	0.12d	Internal	Check for Security Notices and System Updates
55460	18 Jul, 14:13	18 Jul, 14:31	0.03d	JISC	Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net
55464	21 Jul, 00:00	21 Jul, 08:56	0.09d	Internal	Check for Security Notices and System Updates
55467	21 Jul, 08:59	21 Jul, 09:22	0.04d	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
55451	17 Jul, 09:54	21 Jul, 09:29	1.96d	Kahootz	Daily backup failed on xray.hosting.inovem.com
55456	18 Jul, 09:19	21 Jul, 10:53	1.16d	Entrepreneurs Circle	WordPress Versions out of date on srv.entrepreneurscircle.org
55455	18 Jul, 09:18	21 Jul, 11:07	1.18d	ERF Electrical	WordPress Versions out of date on weblive.erfelectrical.co.uk
55462	20 Jul, 00:11	21 Jul, 11:09	0.32d	AskBio	CRITICAL: System Health: Systemd State on darkmatter.synpromics.com
55466	21 Jul, 08:12	21 Jul, 14:56	0.67d	BD Group	EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue
55472	21 Jul, 13:32	21 Jul, 14:57	0.14d	Gravytrain	Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk
55461	18 Jul, 14:20	21 Jul, 17:15	1.29d	Globecast	Storage alert: / on gcukscheddb02.globecastne.com
55475	22 Jul, 00:00	22 Jul, 08:55	0.09d	Internal	Check for Security Notices and System Updates
55457	18 Jul, 09:19	22 Jul, 09:24	2.01d	Visku	WordPress Versions out of date on vps3.visku.com
55489	23 Jul, 00:00	23 Jul, 08:50	0.08d	Internal	Check for Security Notices and System Updates
55487	22 Jul, 15:55	23 Jul, 09:02	0.31d	Kahootz	Leftover config files on front servers
55491	23 Jul, 10:42	23 Jul, 12:28	0.18d	JISC	ath-lin-prx-l01.int.openathens.net DNS issue
55495	24 Jul, 00:00	24 Jul, 08:18	0.03d	Internal	Check for Security Notices and System Updates
55500	24 Jul, 08:37	24 Jul, 08:46	0.01d	Global Brands	CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal
55506	24 Jul, 14:11	25 Jul, 08:32	0.44d	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
55512	25 Jul, 00:00	25 Jul, 08:46	0.08d	Internal	Check for Security Notices and System Updates
55517	28 Jul, 00:00	28 Jul, 08:37	0.06d	Internal	Check for Security Notices and System Updates
55492	23 Jul, 14:07	28 Jul, 10:25	2.63d	eTherapeutics	Docker hub rate limitation causing ImagePullBackOff
55526	29 Jul, 00:00	29 Jul, 09:07	0.11d	Internal	Check for Security Notices and System Updates
55494	23 Jul, 18:55	29 Jul, 09:52	3.19d	AskBio	DNS (10.193.220.5) inaccessible
55528	29 Jul, 08:14	29 Jul, 10:24	0.22d	Internal	WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk
55503	24 Jul, 09:25	29 Jul, 15:34	3.61d	eTherapeutics	ETX abnormal worker node behaviour
55540	30 Jul, 00:00	30 Jul, 08:56	0.09d	Internal	Check for Security Notices and System Updates
55545	30 Jul, 10:46	30 Jul, 10:52	0.01d	AskBio	/root/weka not mounted on Talisker
55531	29 Jul, 10:51	30 Jul, 15:09	1.43d	OpenCorporates	backup1 systemd status
55532	29 Jul, 11:01	30 Jul, 16:04	1.51d	TCV	DNS Record Issues
55542	30 Jul, 09:19	30 Jul, 16:25	0.71d	eTherapeutics	AWS Backup job has failed
55549	31 Jul, 00:00	31 Jul, 08:48	0.08d	Internal	Check for Security Notices and System Updates
55463	20 Jul, 17:49	31 Jul, 10:15	8.23d	AskBio	Drive failure darkmatter.synpromics.com
55548	30 Jul, 17:22	31 Jul, 16:34	0.92d	Kahootz	WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com
55558	31 Jul, 20:21	01 Aug, 08:16	0.03d	AskBio	DOWN: talisker.synpromics.com
55559	01 Aug, 00:00	01 Aug, 09:27	0.15d	Internal	Check for Security Notices and System Updates
55564	01 Aug, 10:32	01 Aug, 11:04	0.05d	Internal	Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey
55556	31 Jul, 17:38	01 Aug, 13:07	0.55d	Ingeus	CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
55562	01 Aug, 08:42	01 Aug, 15:29	0.68d	Novadata	CRITICAL: Networking: SSH on arcturus/leonis
55569	04 Aug, 00:00	04 Aug, 09:09	0.12d	Internal	Check for Security Notices and System Updates
55563	01 Aug, 10:32	04 Aug, 09:23	0.88d	Tusk IC	Storage alert: /srv/projects on mammoth.tusknet
55574	04 Aug, 11:24	04 Aug, 14:58	0.36d	eTherapeutics	etx/prod/tcl-monitoring
55581	05 Aug, 00:00	05 Aug, 09:23	0.14d	Internal	Check for Security Notices and System Updates
55561	01 Aug, 08:18	05 Aug, 10:00	2.17d	JISC	ath-lin-prx-l01 outage
55584	05 Aug, 09:02	05 Aug, 11:43	0.27d	Reigate College	CRITICAL: HTTP: cid.reigate.ac.uk HTTPS on rc-mss.reigate.ac.uk
55588	06 Aug, 00:00	06 Aug, 08:29	0.05d	Internal	Check for Security Notices and System Updates
55592	07 Aug, 00:00	07 Aug, 09:42	0.17d	Internal	Check for Security Notices and System Updates
55601	08 Aug, 00:00	08 Aug, 09:14	0.12d	Internal	Check for Security Notices and System Updates

git hash: master (20bf0187)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	48.660 msec
System CPU time	0.000 msec
Total CPU time	48.660 msec
Elapsed time	55.908 msec
Context switches	22 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-08&queue=Incidents&start=2025-07-07
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-08'
'queue'	'Incidents'
'start'	'2025-07-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 7, 7), 'end': datetime.date(2025, 8, 8)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-08-08&queue=Incidents&start=2025-07-07' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5982, rt_number=55370, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-07 00:00:07, last_txn_id=0>, <Ticket(id=5986, rt_number=55374, queue=Incidents, subject=aql-svr-sf-radius01: logrotate failure, ticket_status=closed, client=Quickline, priority=1, created=2025-07-07 01:26:27, last_txn_id=0>, <Ticket(id=5976, rt_number=55364, queue=Incidents, subject=Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-04 15:05:22, last_txn_id=0>, <Ticket(id=5995, rt_number=55383, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-08 00:00:03, last_txn_id=0>, <Ticket(id=5878, rt_number=55235, queue=Incidents, subject=coll,iona,jura,mull post maintenance issues, ticket_status=closed, client=AskBio, priority=83, created=2025-06-26 08:58:28, last_txn_id=0>, <Ticket(id=6001, rt_number=55389, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-09 00:00:04, last_txn_id=0>, <Ticket(id=5967, rt_number=55356, queue=Incidents, subject=Storage alert \| /var/lib/rancher on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=42, created=2025-07-03 09:26:23, last_txn_id=0>, <Ticket(id=5988, rt_number=55376, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=82, created=2025-07-07 10:56:08, last_txn_id=0>, <Ticket(id=6005, rt_number=55392, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-10 00:00:04, last_txn_id=0>, <Ticket(id=6022, rt_number=55409, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-11 00:00:03, last_txn_id=0>, <Ticket(id=6025, rt_number=55412, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-11 10:54:04, last_txn_id=0>, <Ticket(id=6029, rt_number=55416, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-14 00:00:06, last_txn_id=0>, <Ticket(id=6033, rt_number=55420, queue=Incidents, subject=Leftover config file on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-14 10:03:58, last_txn_id=0>, <Ticket(id=6031, rt_number=55418, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2025-07-14 09:30:57, last_txn_id=0>, <Ticket(id=6030, rt_number=55417, queue=Incidents, subject=Storage alert: /srv/fast_scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-07-14 09:16:28, last_txn_id=0>, <Ticket(id=6032, rt_number=55419, queue=Incidents, subject=Storage alert: /home on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-14 10:00:32, last_txn_id=0>, <Ticket(id=6041, rt_number=55428, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-15 00:00:02, last_txn_id=0>, <Ticket(id=6034, rt_number=55421, queue=Incidents, subject=ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=71, created=2025-07-14 10:45:28, last_txn_id=0>, <Ticket(id=6045, rt_number=55432, queue=Incidents, subject=Storage alert: /home on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-15 09:17:13, last_txn_id=0>, <Ticket(id=6052, rt_number=55439, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-16 00:00:04, last_txn_id=0>, <Ticket(id=6054, rt_number=55441, queue=Incidents, subject=Restic backup errors on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-07-16 01:43:37, last_txn_id=0>, <Ticket(id=6060, rt_number=55447, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-17 00:00:03, last_txn_id=0>, <Ticket(id=6048, rt_number=55435, queue=Incidents, subject=Missing backup files, ticket_status=closed, client=ITC Compliance, priority=71, created=2025-07-15 11:10:10, last_txn_id=0>, <Ticket(id=6063, rt_number=55450, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-07-17 09:07:52, last_txn_id=0>, <Ticket(id=6066, rt_number=55453, queue=Incidents, subject=CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=50, created=2025-07-17 17:29:44, last_txn_id=0>, <Ticket(id=6067, rt_number=55454, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-18 00:00:03, last_txn_id=0>, <Ticket(id=6073, rt_number=55460, queue=Incidents, subject=Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2025-07-18 14:13:20, last_txn_id=0>, <Ticket(id=6077, rt_number=55464, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-21 00:00:03, last_txn_id=0>, <Ticket(id=6080, rt_number=55467, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-21 08:59:47, last_txn_id=0>, <Ticket(id=6064, rt_number=55451, queue=Incidents, subject=Daily backup failed on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-07-17 09:54:10, last_txn_id=0>, <Ticket(id=6069, rt_number=55456, queue=Incidents, subject=WordPress Versions out of date on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-18 09:19:01, last_txn_id=0>, <Ticket(id=6068, rt_number=55455, queue=Incidents, subject=WordPress Versions out of date on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-07-18 09:18:53, last_txn_id=0>, <Ticket(id=6075, rt_number=55462, queue=Incidents, subject=CRITICAL: System Health: Systemd State on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-07-20 00:11:30, last_txn_id=0>, <Ticket(id=6079, rt_number=55466, queue=Incidents, subject=EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue, ticket_status=closed, client=BD Group, priority=71, created=2025-07-21 08:12:43, last_txn_id=0>, <Ticket(id=6085, rt_number=55472, queue=Incidents, subject=Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-21 13:32:04, last_txn_id=0>, <Ticket(id=6074, rt_number=55461, queue=Incidents, subject=Storage alert: / on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2025-07-18 14:20:32, last_txn_id=0>, <Ticket(id=6088, rt_number=55475, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-22 00:00:02, last_txn_id=0>, <Ticket(id=6070, rt_number=55457, queue=Incidents, subject=WordPress Versions out of date on vps3.visku.com, ticket_status=closed, client=Visku, priority=41, created=2025-07-18 09:19:03, last_txn_id=0>, <Ticket(id=6102, rt_number=55489, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-23 00:00:03, last_txn_id=0>, <Ticket(id=6100, rt_number=55487, queue=Incidents, subject=Leftover config files on front servers, ticket_status=closed, client=Kahootz, priority=21, created=2025-07-22 15:55:56, last_txn_id=0>, <Ticket(id=6104, rt_number=55491, queue=Incidents, subject=ath-lin-prx-l01.int.openathens.net DNS issue, ticket_status=closed, client=JISC, priority=81, created=2025-07-23 10:42:14, last_txn_id=0>, <Ticket(id=6108, rt_number=55495, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-24 00:00:03, last_txn_id=0>, <Ticket(id=6113, rt_number=55500, queue=Incidents, subject=CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=61, created=2025-07-24 08:37:51, last_txn_id=0>, <Ticket(id=6119, rt_number=55506, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-24 14:11:08, last_txn_id=0>, <Ticket(id=6125, rt_number=55512, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-25 00:00:03, last_txn_id=0>, <Ticket(id=6130, rt_number=55517, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-28 00:00:03, last_txn_id=0>, <Ticket(id=6105, rt_number=55492, queue=Incidents, subject=Docker hub rate limitation causing ImagePullBackOff, ticket_status=closed, client=eTherapeutics, priority=52, created=2025-07-23 14:07:42, last_txn_id=0>, <Ticket(id=6171, rt_number=55526, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-29 00:00:03, last_txn_id=0>, <Ticket(id=6107, rt_number=55494, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=2, created=2025-07-23 18:55:13, last_txn_id=0>, <Ticket(id=6173, rt_number=55528, queue=Incidents, subject=WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=51, created=2025-07-29 08:14:46, last_txn_id=0>, <Ticket(id=6116, rt_number=55503, queue=Incidents, subject=ETX abnormal worker node behaviour, ticket_status=closed, client=eTherapeutics, priority=62, created=2025-07-24 09:25:49, last_txn_id=0>, <Ticket(id=6185, rt_number=55540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-30 00:00:03, last_txn_id=0>, <Ticket(id=6190, rt_number=55545, queue=Incidents, subject=/root/weka not mounted on Talisker, ticket_status=closed, client=AskBio, priority=71, created=2025-07-30 10:46:03, last_txn_id=0>, <Ticket(id=6176, rt_number=55531, queue=Incidents, subject=backup1 systemd status, ticket_status=closed, client=OpenCorporates, priority=51, created=2025-07-29 10:51:46, last_txn_id=0>, <Ticket(id=6177, rt_number=55532, queue=Incidents, subject=DNS Record Issues, ticket_status=closed, client=TCV, priority=51, created=2025-07-29 11:01:17, last_txn_id=0>, <Ticket(id=6187, rt_number=55542, queue=Incidents, subject=AWS Backup job has failed, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-30 09:19:58, last_txn_id=0>, <Ticket(id=6194, rt_number=55549, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-31 00:00:02, last_txn_id=0>, <Ticket(id=6076, rt_number=55463, queue=Incidents, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=73, created=2025-07-20 17:49:35, last_txn_id=0>, <Ticket(id=6193, rt_number=55548, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 17:22:39, last_txn_id=0>, <Ticket(id=6216, rt_number=55558, queue=Incidents, subject=DOWN: talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=50, created=2025-07-31 20:21:39, last_txn_id=0>, <Ticket(id=6217, rt_number=55559, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 00:00:03, last_txn_id=0>, <Ticket(id=6223, rt_number=55564, queue=Incidents, subject=Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 10:32:44, last_txn_id=0>, <Ticket(id=6201, rt_number=55556, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=closed, client=Ingeus, priority=51, created=2025-07-31 17:38:19, last_txn_id=0>, <Ticket(id=6221, rt_number=55562, queue=Incidents, subject=CRITICAL: Networking: SSH on arcturus/leonis, ticket_status=closed, client=Novadata, priority=61, created=2025-08-01 08:42:50, last_txn_id=0>, <Ticket(id=6228, rt_number=55569, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-04 00:00:05, last_txn_id=0>, <Ticket(id=6222, rt_number=55563, queue=Incidents, subject=Storage alert: /srv/projects on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-08-01 10:32:37, last_txn_id=0>, <Ticket(id=6233, rt_number=55574, queue=Incidents, subject=etx/prod/tcl-monitoring, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-08-04 11:24:45, last_txn_id=0>, <Ticket(id=6240, rt_number=55581, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-05 00:00:02, last_txn_id=0>, <Ticket(id=6220, rt_number=55561, queue=Incidents, subject=ath-lin-prx-l01 outage, ticket_status=closed, client=JISC, priority=71, created=2025-08-01 08:18:08, last_txn_id=0>, <Ticket(id=6243, rt_number=55584, queue=Incidents, subject=CRITICAL: HTTP: cid.reigate.ac.uk HTTPS on rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=51, created=2025-08-05 09:02:56, last_txn_id=0>, <Ticket(id=6247, rt_number=55588, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-06 00:00:02, last_txn_id=0>, <Ticket(id=6251, rt_number=55592, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-07 00:00:03, last_txn_id=0>, <Ticket(id=6260, rt_number=55601, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-08 00:00:03, last_txn_id=0>]

Ticket resolution report for Incidents

07 Jul - 08 Aug

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