Ticket resolution report for Requests

30 Jun - 01 Aug

RT	Created	Closed	Resolution time	Client	Subject
54440	10 Apr, 10:52	30 Jun, 10:31	52.97d	OpenCorporates	ElastiCache Monitoring
55152	18 Jun, 13:29	30 Jun, 15:48	8.23d	AskBio	Versioning on Coll, Mull, Jura and Iona /home
54996	02 Jun, 15:07	30 Jun, 15:51	20.07d	OpenCorporates	Monitoring Website Usage Question
55247	26 Jun, 17:55	01 Jul, 10:02	2.21d	AskBio	GitLab updated
55307	01 Jul, 00:00	01 Jul, 10:57	0.30d	Internal	Weekly checks
54931	23 May, 12:18	01 Jul, 11:06	25.88d	Aston Matthews	RHEL 6.9 P2V (consultancy)
54566	15 Apr, 13:48	01 Jul, 14:00	51.02d	Aston Matthews	Support Tree / Aston Matthews - Linux Support
55175	23 Jun, 09:18	01 Jul, 14:53	6.56d	Tusk IC	new backup drives
55245	26 Jun, 15:07	01 Jul, 15:19	3.02d	Sylvera	SM Support / Relationship Sunsetting Steps
53552	22 Jan, 16:29	01 Jul, 15:19	109.88d	Sylvera	Re-commissionning Super Monster
55022	05 Jun, 13:11	01 Jul, 15:19	18.21d	Sylvera	Iron Mountain Backup Questionaire
55306	01 Jul, 00:00	01 Jul, 15:40	0.77d	Internal	Purge old client password records
55166	20 Jun, 09:27	01 Jul, 16:28	7.70d	Internal	Name change on GPG key
55268	30 Jun, 14:12	02 Jul, 09:29	1.53d	BD Group	Crontab updated
55197	25 Jun, 10:13	02 Jul, 09:39	4.94d	Entrepreneurs Circle	Setup Request for New Domain - ecmasterplan.co.uk
55347	02 Jul, 10:13	02 Jul, 13:24	0.32d	OpenCorporates	HAProxy 14/15
55161	19 Jun, 11:39	02 Jul, 16:06	9.44d	Edinburgh University	Remove Edinburgh University servers from support
54896	20 May, 22:02	03 Jul, 11:37	30.36d	Cambridge Flow Solutions	Request for Quote
55359	03 Jul, 12:56	03 Jul, 12:56	0.00d	Sucden	Sucden Patching Cycle
55362	04 Jul, 00:00	04 Jul, 10:06	0.21d	Sylvera	Sylvera monthly backup check and tape swap
55151	18 Jun, 09:43	05 Jul, 10:05	12.83d	Sucden	Patch Cycle
55366	04 Jul, 16:06	07 Jul, 13:59	0.79d	Kahootz	Change hosting root passwords
55373	07 Jul, 00:00	08 Jul, 08:33	1.06d	Internal	Quarterly Ouse Failover Test
55384	08 Jul, 00:00	08 Jul, 11:16	0.33d	Internal	Weekly checks
55381	07 Jul, 16:50	08 Jul, 11:42	0.49d	Internal	Fwd: On-Site Warranty due to expire - BD322368 and BD322367)
55385	08 Jul, 08:44	08 Jul, 12:08	0.34d	OpenCorporates	zcluster1/2 puppet certificate expiry
55351	02 Jul, 13:31	09 Jul, 09:41	4.62d	Cirencester College	CCVLE01 - Moodle Server
55363	04 Jul, 13:28	09 Jul, 09:56	2.65d	NFW	NEW Broadband provider
55349	02 Jul, 13:10	09 Jul, 12:07	4.90d	OpenCorporates	HAProxy 14 and 15 Support removal
55188	24 Jun, 10:01	09 Jul, 16:05	11.61d	Sucden	sucden auto yum cache cleanup
55377	07 Jul, 12:18	09 Jul, 16:44	2.44d	Internal	Limesurvey 500: Internal Server Error
55368	07 Jul, 00:00	10 Jul, 10:56	3.29d	Internal	Monthly certificate expiry check
55094	13 Jun, 14:28	10 Jul, 12:13	18.77d	Lantech	Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
55399	10 Jul, 10:15	10 Jul, 12:19	0.21d	Internal	Gitlab upgrade (18.1.2)
55403	10 Jul, 10:37	10 Jul, 15:59	0.54d	Geograph	Geograph Gitlab upgrade (18.1.2)
55402	10 Jul, 10:34	11 Jul, 08:45	0.82d	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.2
55394	10 Jul, 08:52	11 Jul, 09:33	1.07d	ITC Compliance	Password reset request
55387	08 Jul, 14:16	11 Jul, 10:51	2.66d	AskBio	Backups for PromPT, gitlab etc
55406	10 Jul, 12:54	11 Jul, 11:41	0.88d	AskBio	Weka file versioning
55393	10 Jul, 08:40	11 Jul, 15:12	1.65d	ITC Compliance	User removal
55391	09 Jul, 11:43	11 Jul, 16:43	2.50d	Reigate College	SSL Certificates
55400	10 Jul, 10:31	14 Jul, 08:41	1.82d	eTherapeutics	ETX Gitlab upgrade (18.1.2)
55371	07 Jul, 00:00	14 Jul, 14:03	5.61d	Ingeus	Ingeus: login to Azure
55425	14 Jul, 13:46	14 Jul, 15:54	0.21d	AskBio	/weka on Macleod
55429	15 Jul, 00:00	15 Jul, 10:39	0.27d	Internal	Weekly checks
55426	14 Jul, 15:34	15 Jul, 12:22	0.68d	NFW	New IP Address
55423	14 Jul, 11:18	16 Jul, 09:22	1.81d	AskBio	libclang
55440	16 Jul, 00:00	16 Jul, 09:56	0.19d	Sucden	Sucden Patching Cycle
55446	16 Jul, 13:59	16 Jul, 14:29	0.05d	Novadata	FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301]
55408	10 Jul, 16:52	16 Jul, 16:32	3.97d	Kahootz	Packages from old kernel series
55395	10 Jul, 08:54	17 Jul, 11:30	5.26d	ITC Compliance	Disaster recovery plan
55452	17 Jul, 13:03	18 Jul, 13:27	1.04d	Cirencester College	User creation request
55255	28 Jun, 22:56	18 Jul, 15:08	14.71d	AskBio	/home usage
55404	10 Jul, 10:38	18 Jul, 17:03	6.64d	Azura	Expiring certificates \| ford3,4,5.opentrk.com
55422	14 Jul, 10:49	21 Jul, 10:29	4.97d	Geograph	Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b
54838	13 May, 15:30	21 Jul, 15:28	48.00d	AskBio	AskBio Highly Available Reverse Proxy
55477	22 Jul, 08:27	22 Jul, 08:53	0.04d	Kahootz	Front systems package upgrades
55468	21 Jul, 10:00	22 Jul, 09:56	0.99d	JaeVee	SSL cert for sys.jaevee.co.uk
55476	22 Jul, 00:00	22 Jul, 11:50	0.38d	Internal	Weekly checks
55488	22 Jul, 16:01	22 Jul, 16:15	0.02d	ATA Group	FW: ATA SBP : 8000015794
55433	15 Jul, 09:57	23 Jul, 08:13	5.83d	JISC	OpenAthens server patching
55155	18 Jun, 17:08	23 Jul, 10:04	24.29d	ATA Group	Technical onboarding \| Pre-contract checks
55314	02 Jul, 09:40	23 Jul, 14:41	15.50d	eTherapeutics	AWS IAM Identity Center SCIM Access Token Rotation
55469	21 Jul, 10:15	24 Jul, 09:20	2.91d	OpenCorporates	Ayhan Setirekli - DevOps
55501	24 Jul, 08:48	24 Jul, 10:04	0.13d	AskBio	AskBio GitLab upgrade 18.2.1
55496	24 Jul, 08:25	24 Jul, 10:42	0.23d	Internal	Gitlab upgrade (18.2.1)
55497	24 Jul, 08:30	24 Jul, 11:33	0.30d	Geograph	Geograph Gitlab upgrade (18.2.1)
54599	22 Apr, 10:40	24 Jul, 11:40	65.10d	TCV	TCV DNS performance
54870	16 May, 12:04	24 Jul, 11:40	47.96d	TCV	TCV DNS Build/Migration (consultancy)
55498	24 Jul, 08:33	25 Jul, 08:29	0.99d	eTherapeutics	ETX Gitlab upgrade (18.2.1)
55499	24 Jul, 08:35	25 Jul, 08:30	0.99d	OpenCorporates	OpenCorporates Gitlab upgrade 18.2.1
55490	23 Jul, 09:57	25 Jul, 11:45	2.18d	Quickline	RADIUS
55438	15 Jul, 20:56	25 Jul, 12:54	7.49d	Internal	Zap
55449	17 Jul, 09:03	25 Jul, 14:30	6.55d	Cirencester College	Wildcard SSL/TLS .cirencester.ac.uk expiry
55505	24 Jul, 10:48	28 Jul, 11:16	2.05d	Internal	purge gobby
55507	24 Jul, 14:18	28 Jul, 11:17	1.70d	Kahootz	bullseye-backports release file
55520	28 Jul, 08:20	28 Jul, 14:42	0.64d	Entrepreneurs Circle	Re: Re: Introducing Usama and OpenVPN Setup Assistance
55379	07 Jul, 13:10	28 Jul, 15:17	15.21d	Internal	Shaun RT access
55523	28 Jul, 15:55	28 Jul, 16:10	0.02d	Internal	Pytrack access for Shaun
55527	29 Jul, 00:00	29 Jul, 11:03	0.31d	Internal	Weekly checks
54860	15 May, 11:24	29 Jul, 12:57	52.16d	OpenCorporates	Find a replacement for git3 SSH back-door
54753	07 May, 10:26	29 Jul, 13:59	58.36d	OGT	Borg to Restic Switch
55309	01 Jul, 10:08	29 Jul, 15:11	20.50d	OpenCorporates	Remove OC servers from support
55167	20 Jun, 11:11	29 Jul, 15:34	27.44d	eTherapeutics	ETX Sonar upgrade
55486	22 Jul, 14:55	30 Jul, 09:30	5.46d	Internal	Fwd: Our Emails Are Changing
55546	30 Jul, 12:29	30 Jul, 14:05	0.16d	Internal	Permit latest kernel version from Charlie
55358	03 Jul, 11:19	30 Jul, 14:24	19.31d	Sysdoc	DNS Record updates intensively
55547	30 Jul, 16:23	30 Jul, 17:19	0.09d	OpenCorporates	Retention Periods
55543	30 Jul, 09:50	31 Jul, 11:14	1.14d	Kahootz	Rebooting Memset front-server VM's today
55251	27 Jun, 12:58	31 Jul, 14:33	24.16d	JaeVee	Remove Jaevee servers from support
55473	21 Jul, 16:38	31 Jul, 14:49	7.82d	Sylvera	Remove Client Sylvera servers from support
55308	01 Jul, 09:55	01 Aug, 09:54	23.00d	OpenCorporates	Shutdown

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	53.169 msec
System CPU time	3.657 msec
Total CPU time	56.826 msec
Elapsed time	76.077 msec
Context switches	58 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-01&queue=Requests&start=2025-06-30
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-01'
'queue'	'Requests'
'start'	'2025-06-30'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 6, 30), 'end': datetime.date(2025, 8, 1)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-08-01&queue=Requests&start=2025-06-30' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=5826, rt_number=55152, queue=Requests, subject=Versioning on Coll, Mull, Jura and Iona /home, ticket_status=closed, client=AskBio, priority=63, created=2025-06-18 13:29:37, last_txn_id=0>, <Ticket(id=5668, rt_number=54996, queue=Requests, subject=Monitoring Website Usage Question, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-06-02 15:07:41, last_txn_id=0>, <Ticket(id=5890, rt_number=55247, queue=Requests, subject=GitLab updated, ticket_status=closed, client=AskBio, priority=62, created=2025-06-26 17:55:53, last_txn_id=0>, <Ticket(id=5950, rt_number=55307, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-07-01 00:00:07, last_txn_id=0>, <Ticket(id=5604, rt_number=54931, queue=Requests, subject=RHEL 6.9 P2V (consultancy), ticket_status=closed, client=Aston Matthews, priority=45, created=2025-05-23 12:18:46, last_txn_id=0>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=5849, rt_number=55175, queue=Requests, subject=new backup drives, ticket_status=closed, client=Tusk IC, priority=42, created=2025-06-23 09:18:46, last_txn_id=0>, <Ticket(id=5888, rt_number=55245, queue=Requests, subject=SM Support / Relationship Sunsetting Steps, ticket_status=closed, client=Sylvera, priority=42, created=2025-06-26 15:07:16, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5726, rt_number=55022, queue=Requests, subject=Iron Mountain Backup Questionaire, ticket_status=closed, client=Sylvera, priority=44, created=2025-06-05 13:11:58, last_txn_id=0>, <Ticket(id=5949, rt_number=55306, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-07-01 00:00:06, last_txn_id=0>, <Ticket(id=5840, rt_number=55166, queue=Requests, subject=Name change on GPG key, ticket_status=closed, client=Internal, priority=42, created=2025-06-20 09:27:13, last_txn_id=0>, <Ticket(id=5911, rt_number=55268, queue=Requests, subject=Crontab updated, ticket_status=closed, client=BD Group, priority=41, created=2025-06-30 14:12:20, last_txn_id=0>, <Ticket(id=5871, rt_number=55197, queue=Requests, subject=Setup Request for New Domain - ecmasterplan.co.uk, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-25 10:13:45, last_txn_id=0>, <Ticket(id=5958, rt_number=55347, queue=Requests, subject=HAProxy 14/15, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-02 10:13:36, last_txn_id=0>, <Ticket(id=5835, rt_number=55161, queue=Requests, subject=Remove Edinburgh University servers from support, ticket_status=closed, client=Edinburgh University, priority=43, created=2025-06-19 11:39:15, last_txn_id=0>, <Ticket(id=5571, rt_number=54896, queue=Requests, subject=Request for Quote, ticket_status=closed, client=Cambridge Flow Solutions, priority=5, created=2025-05-20 22:02:23, last_txn_id=2353372>, <Ticket(id=5970, rt_number=55359, queue=Requests, subject=Sucden Patching Cycle, ticket_status=closed, client=Sucden, priority=0, created=2025-07-03 12:56:40, last_txn_id=0>, <Ticket(id=5973, rt_number=55362, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=1, created=2025-07-04 00:00:04, last_txn_id=0>, <Ticket(id=5825, rt_number=55151, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-06-18 09:43:59, last_txn_id=0>, <Ticket(id=5978, rt_number=55366, queue=Requests, subject=Change hosting root passwords, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-04 16:06:31, last_txn_id=2365429>, <Ticket(id=5985, rt_number=55373, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2025-07-07 00:00:10, last_txn_id=0>, <Ticket(id=5996, rt_number=55384, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-07-08 00:00:04, last_txn_id=0>, <Ticket(id=5993, rt_number=55381, queue=Requests, subject=Fwd: On-Site Warranty due to expire - BD322368 and BD322367), ticket_status=closed, client=Internal, priority=1, created=2025-07-07 16:50:07, last_txn_id=0>, <Ticket(id=5997, rt_number=55385, queue=Requests, subject=zcluster1/2 puppet certificate expiry, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-08 08:44:12, last_txn_id=0>, <Ticket(id=5962, rt_number=55351, 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rt_number=55527, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-07-29 00:00:04, last_txn_id=0>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find a replacement for git3 SSH back-door, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-05-15 11:24:10, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5952, rt_number=55309, queue=Requests, subject=Remove OC servers from support, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-07-01 10:08:48, last_txn_id=0>, <Ticket(id=5841, rt_number=55167, queue=Requests, subject=ETX Sonar upgrade, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-06-20 11:11:35, last_txn_id=0>, <Ticket(id=6099, rt_number=55486, queue=Requests, subject=Fwd: Our Emails Are Changing, 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created=2025-06-27 12:58:41, last_txn_id=0>, <Ticket(id=6086, rt_number=55473, queue=Requests, subject=Remove Client Sylvera servers from support, ticket_status=closed, client=Sylvera, priority=3, created=2025-07-21 16:38:09, last_txn_id=0>, <Ticket(id=5951, rt_number=55308, queue=Requests, subject=Shutdown, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-07-01 09:55:00, last_txn_id=0>]

Ticket resolution report for Requests

30 Jun - 01 Aug

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